How to build a sales pipeline your team will actually use
A simple walk-through of stages, fields and follow-up rules for Indian sales teams.
Read more → 4.8 192+ Businesses Founded 2018
CRM Software India
Most CRMs were built for other countries and then sold to us. This one wasn't. CIPHER CRM is made in India, for the way you already run your business. GST bills, follow-up reminders and a phone app for your field staff are all inside. Tell us your line of work and your leads, follow-ups and billing are ready on day one.
- 192+
- Businesses
- 4.8★
- Rating
- 31
- Industries
- 2018
- Founded
Trust us for their growth
Loved by businesses
Across multiple domains
7+ years of excellence
No Setup Fees Free Onboarding 99.9% Uptime GST Billing Inside Live in 1-3 Days
Does this sound familiar?
The Same Day, Without the Running Around
If your leads live in a WhatsApp group and your billing lives in a spreadsheet, you are not disorganised. You just never had a system made for you. Here is what the first week looks like.
Follow-ups sit in a WhatsApp group and quietly get forgotten.
Every lead gets a follow-up task, with a name and a date on it.
Nobody is sure which leads are warm and which have gone cold.
One screen shows where each lead is and when you last spoke.
Billing is a spreadsheet that eats a few hours every week.
A GST bill is ready in two clicks, saved against the customer.
New staff take two weeks just to learn how things work here.
New staff open the CRM and see the whole picture on day one.
The boss asks the team for updates every single day.
The boss opens one screen and sees it all. No asking around.
What is CIPHER CRM?
The CRM Made for Indian Businesses, One Trade at a Time
CIPHER CRM is made by CIPHER Craft Pvt. Ltd., a team in Rajkot, for businesses across India. Most CRMs hand you an empty tool and wish you luck. We do the opposite. You get 31 ready-made versions, one for each line of work, with the sales stages, billing and customer flow your trade actually uses.
Lead management, quotations, GST bills, daily tasks, reports and a phone app for the field are all in the box. Every bill is done the Indian way, in rupees, and every conversation gets logged against the customer, so nothing depends on one person's memory.
So there is no blank screen to figure out, and nothing extra to buy later. You open it on day one and it already fits the way you work.
192+ businesses served across 31 industries in India
CIPHER CRM is an industry-specific CRM by CIPHER Craft Pvt. Ltd., founded in 2018 in Rajkot, Gujarat, India. It gives Indian businesses 31 ready-made editions across 465 sub-industries, each with the sales pipeline, billing and client workflows that trade actually uses, rather than one blank tool to set up. Lead and enquiry management, quotations, GST-ready invoicing in rupees, task management, reporting and a mobile field app are included. Pricing is flat, with unlimited staff and every feature in every plan, and most teams go live in 1 to 3 days with free data migration and Hindi and English support. It is used by 192+ businesses across India, from logistics and real estate to healthcare, finance and education, with a 4.8 out of 5 rating.
Why people move to us
Why Indian Businesses Pick CIPHER CRM
The big global CRMs are good tools. They were just made for a different kind of business. Four things feel different the day your CRM is made for yours.
It Already Knows Your Trade
Every industry comes set up with its own stages, fields and reminders. Your team starts working on day one instead of spending months building it from scratch.
Made in India, Not Translated for India
Rupee billing and GST bills are part of the CRM, not paid add-ons. You raise the bill the way Indian businesses actually bill, and every payment still to collect sits on one screen instead of in your head.
One Price, Your Whole Team
Put everyone on it, office and field, without the bill going up per head. The price stays flat, so hiring more people never means paying more for your CRM.
We Set It Up, You Just Start
You do not build anything yourself. Tell us how you work, we bring your data in and set up your screens, and you are live in a few days. No tech team needed.
The honest numbers
Where We Stand Today
51
Tools Included
Everything in one place
465
Sub-Industries
Your exact line of work
99.9%
Uptime
There when you need it
1-3
Days to Go Live
We set it up for you
No tech team needed
Up and Running in Three Steps
Most CRMs get bought and never used, because setting them up is a job on its own. So we do that part for you. Here is the whole thing.
-
Tell Us How You Work
We get on a short call and you show us how your team sells and looks after customers. No forms to design, nothing to guess.
- A quick call about how your selling and service run
- We spot your sales stages and the details that matter
- We look at your current sheets and WhatsApp habits
- You get a simple plan made for your trade
-
We Set It Up and Bring Your Data In
Our team builds your CRM and moves your existing contacts and history across, so you start with a full house, not an empty room.
- Screens, stages and dashboards set for your trade
- Your leads, customers and contacts brought in cleanly
- GST billing, daily tasks and follow-up reminders all working
- Roles set so each person sees the right things
-
Your Team Starts, and We Stay
Your people start working in the CRM with a hands-on training session, and a real support team in India that does not disappear once you are set up.
- A hands-on training session for your staff
- Follow-up reminders switched on from the start
- Manager dashboards live on day one
- Support on phone, email and WhatsApp, from India
Industry CRM, Logistics, Healthcare, Real Estate, Education and More
Find your line of work
A CRM for 31 Industries in India
Find yours below and open a CRM where the stages, fields and reminders are already set for how your business runs. Transport, property, clinics, coaching, factories and more.
Logistics & Transportation
Every load and follow-up on one screen
Financial Services
Compliance-friendly client pipelines
Education
45% improved student engagement
Real Estate
From site visit to sale, tracked
Energy
AMC renewals that never slip
Automotive
Enquiry to delivery without leaks
Agriculture
Dealer network sales, organised
Hospitality
Direct bookings and repeat guests
Manufacturing
Quotations to dispatch, connected
Nonprofit
65% increased donor engagement
Consulting
Proposals, retainers and renewals sorted
Technology
Trials converted before they cool
Healthcare
Full patient follow-up trails
Ecommerce & Retail
300% more repeat customers
Legal
40% better case management
Media
Campaigns and clients in one place
Pharmaceuticals
Stockists and MRs on one system
Construction
Site progress and payments aligned
Insurance
Renewals chased automatically
Travel & Tourism
Itineraries and follow-ups together
Food & Beverage
Distributor orders without the calls
Event Management
Enquiry to event day, coordinated
Chemicals
Batches, dispatches and dues, clear
Beauty & Wellness
Rebookings on autopilot
Sports & Fitness
Member renewals without chasing
Architecture & Design
Design stages and fees, visible
Textile
Order books and buyers, tracked
Veterinary
Every visit and vaccination logged
HR Tech
Mandates and candidates, moving
Facility Management
Tickets and AMCs under control
Security Services
Sites, shifts and contracts covered
All of it included
51 Tools. One Place. In Every Plan.
Sales, billing, reminders, tasks, reports and a phone app, all together. Here are six of the fifty-one.
Lead & Enquiry Management
Catch every enquiry and give it an owner, from the first hello to the closed deal. Nothing slips.
Invoice & Billing (GST-Ready)
Make a proper GST bill in two clicks, saved right against the customer and the deal.
Follow-Up & Keep-In-Touch Reminders
A reminder fires when it is time to call, so no lead goes quiet just because someone got busy.
Task Assignment & Tracking
Hand out work with a name and a date on it, so follow-ups stop living in someone's memory.
Custom Report Builder
Pull the numbers your managers ask for yourself, without waiting on anyone or opening Excel.
Customer Portal
Give customers their own login to check their orders, bills and support requests.
CIPHER CRM Compared With Spreadsheets and Generic CRM for Indian SMEs
A fair comparison
CIPHER CRM, Spreadsheets and the Big Global Tools
Spreadsheets are free, but everything is by hand. The big global CRMs are powerful, but made for someone else. Here is where each one lands for a business like yours.
| What matters | Spreadsheets | Big global CRMs | CIPHER CRM |
|---|---|---|---|
| Set up for your trade | ✕ | ~ | ✓ |
| Follow-up reminders that fire on their own | ✕ | ~ | ✓ |
| Rupee billing and GST bills | ~ | ~ | ✓ |
| How you pay | Free, but manual | Per user, per month | Flat, whole team |
| Time to set up | Instant but messy | 2-6 weeks | 1-3 days, done for you |
| Help getting started | ✕ | ~ | ✓ |
| App for the field | ~ | ✓ | ✓ |
| Support team in India | ✕ | ✕ | ✓ |
| Ready for 31 industries | ✕ | ✕ | ✓ |
In their words
What Business Owners Tell Us
Not big words. Real changes, from teams in different trades and different cities.
★★★★★ 4.8 / 5 Based on 192 reviews
Our quotes used to take days and follow-ups just fell through the cracks. Now every lead has someone on it and a clear next step. We are closing a lot more than we did.
I thought moving would take months. We were up and running in two days. I get back about two hours a day that used to go into updating sheets.
Because it was set up for property from the start, we were not fighting the software. My managers finally trust the numbers on the screen.
One flat price meant we could put all forty staff on it without thinking twice. Just having every follow-up land on someone's plate with a date has been worth it.
The support is right here in India and quick. We needed a new report in the middle of our busy season and it was sorted the same day.
We were running on three different tools. Now billing, leads and tasks are in one place, and month-end is not a nightmare anymore.
Ready when you are
See CIPHER CRM Working for Your Business
Book a free demo and we call you within a day. No pressure, no strings.
CIPHER CRM Pricing, Flexi Plan and Growth Plan India
Straight pricing
One Flat Price. Your Whole Team. No Per-Person Fees.
Every plan comes with every tool. You just pick how you want to pay. We share the exact price on your demo call so we can point you to the right one.
Flexi Plan
Contact for pricing / quarter
Billed every quarter. Stop anytime.
- Unlimited staff logins
- Unlimited customers and leads
- Lead and enquiry management
- GST-ready billing
- Quotations and follow-up reminders
- Phone app for the field
Most Popular
Growth Plan
Contact for pricing / year
Best value. Billed once a year.
- Everything in the Flexi Plan
- Custom report builder
- Customer portal
- Role-based access
- Priority support from India
- Onboarding and data migration
Your data is safe with us
Safe, Steady and Always On
Your customers' details sit inside this CRM, so we look after them properly. Here is how, in plain words.
Locked on the Way
Everything travelling between you and CIPHER CRM is locked with HTTPS, so it cannot be read on the way.
99.9% Uptime
Built to stay up, so the CRM is there whenever your team needs it, day or night.
Regular Backups
We take regular backups, so a slip or a mistake does not cost you your records.
Right Access for Each Person
Each person sees only what their job needs, and idle logins sign out on their own.
Frequently Asked Questions - CIPHER CRM India
Still thinking it over?
Questions People Ask Us
The things Indian business owners ask us most, answered straight.
What is CIPHER CRM?
CIPHER CRM is a CRM made in India by CIPHER Craft Pvt. Ltd., with a ready-made version for each of 31 industries. Instead of an empty tool, you get the sales stages, billing and customer flow your trade already uses. It is trusted by 192+ businesses with a 4.8/5 rating, and it works the way Indian teams actually sell, follow up and get paid.
Which industries does CIPHER CRM support?
We have set up 31 industries so far, each with its own version. Logistics, healthcare, real estate, education, manufacturing, finance, hospitality, legal and automotive are a few of them. Whichever one you pick, the sales stages, fields and reports are already set for how that trade works, so you are not starting from a blank page.
How is CIPHER CRM different from the big global CRMs or a custom-built one?
The big global tools are good, but they were made for other markets, and getting a CRM custom-built by an agency takes months and a serious budget. CIPHER CRM is made for India and arrives ready. Rupee billing, GST bills and follow-up reminders are inside it, not paid extras. The price is flat, so you can add your whole team without paying per person. And every one of the 31 industries comes ready, so there is nothing to build yourself.
Is CIPHER CRM suitable for small businesses in India?
Yes, that is exactly who we built it for. The flat price with unlimited logins means it stays affordable as you grow, and because we set it up for you, you do not need anyone technical on your side. Most small businesses are up and running in one to three days, with their data already moved in.
How much does CIPHER CRM cost?
The price is flat, with no per-person fees, so you can put your whole team on it without the bill climbing. There are two plans, Flexi (paid every quarter) and Growth (paid once a year), both with unlimited staff and customers. We share the exact price on your free demo call, once we know what fits you best.
How long does setup take?
Most businesses are live in one to three days. After a short call, our team sets up your stages, fields and dashboards for your trade, brings your existing leads and customers across, and gets your billing, tasks and follow-up reminders working. Then we sit with your team for a training session so everyone is comfortable from day one.
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Read more →Book a Free Demo and See It for Yourself
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On the call we map out your sales stages, answer whatever you want to ask, and show you exactly how your team would work day to day.
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