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It already knows your trade
Pick your industry, and its lead stages, sources, staff roles and document types come ready. A property broker even gets a site visits tab. Your team starts real work on the first day instead of building screens.
Gurnam Sekhon says: GST and tax stay correct on every bill
Grow your business with simple CRM software
CIPHER CRM brings customers, sales, follow-ups, tasks, quotes, invoices, payments, and daily business activities into one place. Replace scattered WhatsApp chats, spreadsheets, Excel files, and employee dependency with a simple, organized system built around how your business actually works. CIPHER CRM helps your team stay on track, gives owners clear visibility, and keeps every customer relationship and business process organized as you grow.
No setup fees Free onboarding 99.9% uptime GST bills in rupees Live in 1 to 3 days
Trusted by 192+ Indian businesses across 31 industries
Industry-specific CRM software for 31 industries in India
Every trade starts its day differently, so find yours
A clinic opens with patient calls, a transport office with loads and a showroom with walk-ins. Each of the 31 industries below has its own ready-made version, so open the one closest to your work and see how it is set up.
Logistics & Transportation
Freight enquiries chased on time
Financial Services
KYC papers filed, expiry dates flagged
Education
Each admission enquiry followed up
Real Estate
Site visits to bookings, all tracked
Energy
Solar leads from site survey to install
Automotive
Showroom enquiries followed to delivery
Agriculture
Dealer quotes chased and dues noted
Hospitality
Banquet and group enquiries on track
Manufacturing
Quotes become invoices without retyping
Nonprofit
Donors and their follow-ups remembered
Consulting
Proposals sent, accepted and billed
Technology
Demo requests chased while still warm
Healthcare
Every patient call-back remembered
Ecommerce & Retail
Repeat buyers known by name and history
Legal
Matters, hearings and fees in one place
Media
Client briefs to paid invoices
Pharmaceuticals
Stockists and MRs on one system
Construction
Site progress and part payments in step
Insurance
Every renewal date on a reminder
Travel & Tourism
Trip quotes followed up until they book
Food & Beverage
Distributor bills and payments tracked
Event Management
Wedding enquiry to the big day, planned
Chemicals
Buyer quotes and unpaid dues followed up
Beauty & Wellness
Regulars called back for their next visit
Sports & Fitness
Membership renewals called in good time
Architecture & Design
Design stages and fees in view
Textile
Buyer enquiries turned into firm quotes
Veterinary
Pet visits and vaccine dates on record
HR Tech
Hiring mandates followed to closure
Facility Management
Service jobs and contracts in order
Security Services
Guard papers tracked to their expiry
The same enquiries and staff, with a calmer working day
If your leads live in a WhatsApp group and your follow-ups live in one person's head, you are not disorganised; you just never had a system built for your trade. Here is the same day once you have one.
A price enquiry comes in on WhatsApp, and nobody knows who replied.
You save it as a lead with an owner, a source and a reminder for the next call.
Nobody can say which leads are warm and which went cold last week.
Leads sit by stage, each showing when someone last spoke to them.
Quotes are typed up, sent as a file and chased on the phone.
The client opens a quote link and accepts or declines it online.
Bills sit in a spreadsheet and nobody is sure who has paid.
Each payment you record updates the bill, and overdue ones stand out.
The owner rings the team every evening just to ask for updates.
Updates land on each record as they happen, so nobody has to ring round.
Built for Indian businesses since 2018, one trade at a time
CIPHER CRM is made by CIPHER Craft Pvt. Ltd., an Indian team building for businesses across the country. Most CRMs hand you an empty tool and wish you luck. We built a ready-made edition for each line of work instead, shaped around how that trade finds customers and follows them up.
The morning enquiry, the call back, the quotations, the GST bills and the payments all stay linked to the same lead or customer. Your team logs every call and visit there too, so the history stays with your business even when a staff member moves on.
So there is nothing to build first and no paid add-on waiting for you later. The first time you sign in, it already looks like your business.
About CIPHER Craft Pvt. Ltd. 
CIPHER CRM in brief192+ businesses served across 31 industries in India
CIPHER CRM is an industry-specific CRM built by CIPHER Craft Pvt. Ltd., an Indian company founded in 2018. It gives Indian businesses 31 ready-made editions across 465 sub-industries, each set up with the lead stages, lead sources and document types that trade uses. Lead management, a sales pipeline, follow-up reminders, proposals and estimates, invoicing in rupees with GST on each line, payment tracking, projects, tasks and a branded customer portal are included.
Pricing is flat, with unlimited staff and every feature in every plan. Most teams go live in 1 to 3 days with free data migration, free onboarding and support in Hindi and English. CIPHER CRM is used by 192+ businesses across India and is rated 4.8 out of 5 from 192 reviews.
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Flat pricing -
Live in 1 to 3 days -
Hindi and English support -
4.8/5 from 192 reviews
Why a ready-made CRM from India beats a blank global tool
Moving your business to a new system takes effort, so the reasons should be good ones. These four are the differences you will notice in your first week with a CRM made for Indian businesses.
Add people without paying per head
Put the office team and the field staff on it together, and the price does not move. Nobody gets left on a spreadsheet because one more login would cost extra.
GST bills with nothing new to learn
Bills go out in rupees with GST and other taxes on every line, numbered by financial year, with your logo, UPI and bank details printed on them. That is how Indian businesses already bill, so nobody on your team has to learn a foreign way of doing it.
Quick even on a weak signal
Field staff open it in the browser on the phone they carry, with no app to install. Screens open at once, and if the network drops mid-visit, it keeps working and catches up when they are back online.
Live in 1 to 3 days, with setup done for you
A new CRM often sits half-finished for months, because getting it ready is a job of its own. We take that job off your hands, from your first call with us to your team's first morning in the CRM.
Book your free demo -
Step: 1 Tell us how you work
On a short call, you walk us through how your team sells, bills and follows up. You do not design forms or guess at fields, because that part is ours.
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A short call about how you sell and serve - We note your sales stages and must-have details
- We look at your current sheets and WhatsApp groups
- You get a setup plan for your trade
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Step: 2 We set it up and move your data in
Our team builds your CRM and brings your existing leads, customers and contacts across for free, so the records are already there when your team first signs in.
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Stages, fields and tabs set for your trade - Your existing leads and customers moved across
- GST invoices and project tasks ready to use
- Roles set so each person sees what they need
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Step: 3 Your team starts, and we stay
We run a free onboarding session for your staff, and our support team in India stays close, in Hindi and English, long after setup is done.
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Follow-up reminders working from the start - Alerts for mentions and assigned work
- Your branded customer portal ready for clients
- Help by phone, email and WhatsApp, from India
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All 92 features, from the first enquiry to the final payment
Leads, reminders, quotations, GST invoices, payments, projects, tasks, team chat and your own customer portal sit in one place, so nobody jumps between apps and sheets. A few are below, and you can browse the rest.
View all 92 features Instant loading
Every screen opens at once, then checks for newer data, so a new payment or status change still shows.
Bill in any currency
Set each customer's currency once, and every quote and bill you make for them uses it.
Shipping addresses
Keep one billing address, plus a shipping address with its own name for each branch or warehouse.
Invoice numbering
Choose how the numbers on your invoices, estimates and credit notes look, and get warned before one repeats.
Custom access per person
Give one staff member more or less access than their teammates, while everyone else's access stays the same.
Customer portal
Your customers sign in on a page with your logo and find their own bills, quotes, files and messages.
CIPHER CRM compared with spreadsheets and global CRM software for small businesses in India
How CIPHER CRM compares with spreadsheets and global CRMs
Spreadsheets cost nothing, but every reminder and bill in them is done by hand. Global CRMs can do a lot, yet they were built for other markets, so the table checks all three against the working day of a small Indian business.
| What matters | CIPHER CRM | Spreadsheets | Big global CRMs |
|---|---|---|---|
 Ready-made for your trade |  |  |  |
 Reminders that alert you when a follow-up is due | | | |
 Rupee bills with GST on each line | | | |
 How you pay | Flat, whole team | Free, but manual | Per user, per month |
 Time to go live | 1-3 days, done for you | Instant but messy | 2-6 weeks |
 Hands-on setup help | | | |
 Keeps working when the signal drops | | | |
 Support from a team in India | | | |
 Built for 31 industries | | | |
4.8 Business owners on what changed after they switched
The cards below cover different trades in different towns, and each one tells how the week changed once leads, follow-ups and bills lived in one system. See how much of it sounds like your own.
Before cotton sowing a farmer takes seed, urea and a spray on one bill, and each has a different GST rate. I saved each item's tax once in CIPHER, and the bill comes out right.
Gurnam Sekhon Proprietor, ManagementBathinda - Agriculture
Contractors lift cement and TMT bars from us on one bill. In the old bill book my accountant worked out each tax by hand. In CIPHER CRM the GST sits on every line, and the PDF has our logo and our own number series.
Kalpesh Chaudhari Senior Partner, ManagementMehsana - Construction
Our crew spends Bihu season in open fields where calls drop. They still tick the rigging checklist on their phones, and it syncs once they find signal.
Manab Phukan Technical Head, OperationsJorhat - Event Management
I was not sure a small guest house near the Jagannath temple needed a CRM. Our pilgrim group bookings sat in one long Excel sheet. CIPHER brought the whole sheet in at no charge, and three days later our front desk was taking Rath Yatra bookings in it.
Pradyumna Jena Manager, Front OfficePuri - Hospitality
We make tablets for marketing companies on a third-party basis, and every order waits on something, usually artwork approval or printed cartons. In CIPHER each order sits under the client, with its tasks and their checklists, so I see what is stuck without walking to the packing hall.
Shivali Negi Planning Manager, OperationsBaddi - Manufacturing
My inspection at each site is a task with the guard-post checklist, like night lights on, the gate register signed and material trucks logged. The builder's site engineer opens the link without signing in and sees what is done and what is still open.
Dilip Kushwaha Field Officer, OperationsPatna - Security Services
Ready when you are
See CIPHER CRM set up for your line of work
On a free demo, we show you how your team would use it, with no pressure to buy.
CIPHER CRM pricing in India, Flexi Plan and Growth Plan
Your team grows, and your CRM bill stays flat
Every plan has every feature and unlimited staff, so the only choice is how often you pay. You get the exact figure on your demo call, once we know which plan suits you.
Flexi Plan
Smart Plan Billed every quarter. Stop anytime.
Contact for pricing / quarter
Book a free demo What's included:
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All 92 features included - Unlimited staff logins
- Customer portal with your own logo
- Leads, quotes, GST bills and payments
- Free setup, onboarding and data migration
- Offline mode that syncs when you reconnect
Growth Plan
Most popular Best value. Billed once a year.
Contact for pricing / year
Book a free demo What's included:
- Everything in the Flexi Plan
- Billed once a year at our best rate
- Unlimited staff, office and field
- Free onboarding and data migration
Your customer records, kept safe and always on
Phone numbers, bills and payment history for every customer live inside this CRM, so we look after them the way you look after the cash box.
See how we keep data safe 
Locked on the way
Everything travelling between your team and CIPHER CRM is locked with HTTPS, so nobody can read it on the way.
99.9% uptime
Built to stay up, so the CRM is ready for the early start and still there for the late bill.
The right access for each person
Each person sees only what their role allows, and repeated wrong passwords pause the sign-in for a while.
Regular backups
We take regular backups, so a slip or a mistake does not cost you your records.
Frequently Asked Questions - CIPHER CRM India
Still thinking it over? Questions owners ask us before they decide
Below are straight answers on cost, setup time, industries and data safety. If your question is not here, send it to us on WhatsApp and we will answer it.
What is the best CRM for a small business in India?
The best CRM for a small business in India is one that already fits your trade, bills in rupees with GST and does not charge more for each person you add. We built CIPHER CRM for that. It comes ready-made for 31 industries, with one flat price and unlimited staff, and runs in the browser on any device.
How much does CIPHER CRM cost in India?
CIPHER CRM has one flat price for your whole team, so adding staff never raises the bill. You pick the Flexi Plan, billed every quarter, or the Growth Plan, billed once a year at our best rate. Both include every feature and unlimited staff, with no setup fees. We share the exact price on your free demo call.
How long does it take to set up CIPHER CRM?
Most businesses go live on CIPHER CRM in 1 to 3 days. After a short call about how you sell, our team sets up your stages, fields and staff roles, moves your leads and customers across with free data migration, and then trains your team. You do not need anyone technical, and there are no setup fees.
Which industries does CIPHER CRM support?
CIPHER CRM has a ready-made version for each of 31 industries in India, across 465 sub-industries, including logistics, real estate, healthcare, education, manufacturing, retail and travel. When you pick your industry, the lead stages, lead sources, staff roles and document types for that trade are already set up, so you never start from a blank screen.
How is CIPHER CRM different from global CRMs?
CIPHER CRM is built for Indian businesses by CIPHER Craft Pvt. Ltd., an Indian company, and it arrives ready for your trade, while most global CRMs were built for other markets and start empty. Bills go out in rupees with GST on each line, one flat price covers all your staff with no per-user fee, and our support team speaks Hindi and English.
What is included in CIPHER CRM?
Every CIPHER CRM plan includes all 92 features. That means leads and a sales pipeline, follow-up reminders, proposals and estimates, GST invoices in rupees, payments and receipts, expenses, projects, tasks, a calendar, team chat on every record, roles and permissions, custom fields and a branded customer portal. None of it is sold as a paid add-on.
Does CIPHER CRM work on a phone with a weak signal?
Yes. CIPHER CRM runs in the browser on any phone or computer, with no app to install, and screens open at once with the data you last saw. If the signal drops at a site or a godown, it keeps showing the customers and tasks you opened, then catches up by itself when you are back online.
Is my customer data safe in CIPHER CRM?
Yes. Everything travelling between your browser and CIPHER CRM is locked with HTTPS, so it cannot be read on the way. We take regular backups and run on infrastructure built for 99.9% uptime. Each staff member sees only what their role allows, and repeated wrong passwords pause the sign-in for a while.
Plain CRM reads for owners who run everything
If you like to read before you talk to anyone, start here: how to track WhatsApp enquiries, build a sales pipeline your team will use and pick a CRM that fits your trade. Your free demo is just below when you are ready.
View all reads 
How to build a sales pipeline your team will actually use
A simple walk-through of stages, fields and follow-up rules for Indian sales teams.
CIPHER CRM Editorial Team CRM strategy, CIPHER CRM Read How to build a sales pipeline your team will actually use 
Why an industry-specific CRM beats a generic one
A generic CRM makes you fit the tool. Here is why doing it the other way round works better for Indian businesses.
CIPHER CRM Editorial Team Industry strategy, CIPHER CRM Read Why an industry-specific CRM beats a generic one
How to track WhatsApp enquiries against deals
Stop losing deals inside personal WhatsApp threads. Here is how to keep every chat tied to the right customer.
CIPHER CRM Editorial Team CRM strategy, CIPHER CRM Read How to track WhatsApp enquiries against deals
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