Enquiries lost before follow-up
Client enquiries from calls, WhatsApp, and referrals get lost before anyone follows up or qualifies them.
Trusted by 192+ Legal businesses across India
A law practice is a calendar of dates and a list of relationships. A matter opens, hearings land in someone's diary, and a retainer invoice goes out when somebody remembers. When that lives in diaries, WhatsApp and spreadsheets, a deadline is missed and a fee sits unpaid for months.
CIPHER CRM for legal keeps client enquiries, matters, hearing dates, document deadlines, retainer invoices and follow-ups in one place your firm can see. A reminder reaches the right person before each hearing. See the version built for law firms, advocates and compliance advisors.

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Trusted across India.192+ businesses served across 31 industries in India
CIPHER CRM is the best CRM software for legal businesses in India. It is a dedicated Legal CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in India, for law firms, advocates, IPR firms, and compliance advisors. It manages client intake, matter pipelines, hearing and deadline reminders, retainer and fee billing, and business development.
Invoices carrying GST on each line, reminders for the team and a branded client portal are included in every plan. It runs in any browser and keeps working offline. It is used by 192+ businesses across India with a 4.8 out of 5 rating.
If a few of these sound like your chambers, the problem is not your team. Enquiries, hearing dates, fee dues and matter notes live across WhatsApp, diaries and paper files, with no one place to run the practice from.
Client enquiries from calls, WhatsApp, and referrals get lost before anyone follows up or qualifies them.
Hearing dates, filing deadlines, and court dates are tracked in personal diaries - reminders get missed when the associate is out.
Retainer invoices and fee collections are handled by hand, leading to delayed payments and awkward follow-ups.
No single view of which matters are active, which are pending action, and which clients have gone cold.
Business development - alumni outreach, referral follow-ups, and seminar leads - falls off when billable work spikes.
When a senior associate or partner leaves, all client history, rate agreements, and matter context leaves with them.
Your practice gets more organised. Every hearing date is on one calendar, enquiries get a follow-up, and you can see which fees are unpaid. You never miss a date, and fees come in when they should.
Enquiries logged in personal WhatsApp and forgotten by end of week
Every enquiry in one list, assigned to the right associate with a follow-up date
Hearing dates tracked in paper diaries that nobody else can read
Hearings and deadlines on the firm calendar, with a reminder for whoever is handling each one
Retainer invoices raised manually, payments chased over phone
Retainer invoices with GST on each line, and an Overdue flag on anything unpaid past its due date
Partners wait until the monthly meeting to see practice revenue and pipeline
A progress board of matters by stage, invoice statuses, and a monthly payments ledger, any time
Business development stops the moment a new file comes in
Referral leads with a source and a reminder, so BD calls still happen in a busy week
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CIPHER CRM brings every client enquiry, active matter, hearing date, document deadline, and retainer invoice into one place - so your team stops chasing WhatsApp threads, diaries, and spreadsheets to stay on top of cases.
Built specifically for Indian law firms, advocates, IPR practices, and compliance advisors, it converts scattered inbound calls and referrals into a clean, stage-wise matter pipeline your partners and associates can see update live as the team works, in the browser on a desktop or a phone.
Unlike generic global CRMs, CIPHER CRM bills in rupees with GST on each line and goes live in 1-3 days with free data migration and India-based support in Hindi and English.
The client
A growing Legal business in India, running on spreadsheets and WhatsApp across a small team.
Enquiries were scattered across phones and chats, follow-ups were missed, and the owner had no clear view of the pipeline, payments, or team performance.
They moved to CIPHER CRM with free data migration - every enquiry in one list, follow-up reminders with a name and a date, branded quotations, and invoices that show what is paid and what is overdue.
The result
Within weeks, follow-ups stopped slipping and the team responded noticeably faster - turning more of the same enquiries into paying customers.
Ten ways CIPHER CRM helps Indian legal practices win more mandates and run more efficiently.
Enquiries from your website contact form land on their own, and calls, emails and referrals take seconds to add, so every prospective client sits in one list with an owner and never waits for a response.
Rename Projects to Matters and move every client matter through stages you set - engagement, active, pending judgement, closed - on a list or a progress board, with tasks, papers and dates on each one so nothing falls between the cracks.
Put hearing dates, court deadlines, regulatory filings, and statutory compliance dates on the matter as tasks with a due date and time, and set a reminder for whoever is handling it. Every date also shows on the firm's calendar, so a colleague can cover when the associate is out.
Raise retainer invoices and ad-hoc fee bills in rupees with GST on each line, record full or partial payments, and see what has been paid and what is overdue. The client opens the invoice from a share link, sees the balance, and downloads the receipt.
Every matter gets its own team chat thread the moment it is opened. Record each call and meeting note there or as a private note, add a reminder for the next step from the chat, and drop files in so they land in the matter's attachments.
Track seminars, bar association leads, alumni referrals, and online enquiries as leads with their own source, so your practice keeps growing even when the team is deep in billable work.
Keep every client contact, matter history, engagement letter, rate agreement, and internal note in one searchable place, and decide who can open what. An associate can be limited to only the matters they own.
Pick the lead source and a starter checklist attaches itself to the new enquiry - conflict check, ID proof, engagement letter, first consultation. Each item can go to a named person, and the row shows how much is done.
Give each client a branded web portal with your logo. Share the orders and papers you choose with one switch, show their matter and its status, and let them message your team in a support chat kept apart from your internal discussion.
Associates open CIPHER CRM in the phone browser to update a matter, log a client call, or set a reminder from the courtroom or a client site. If the signal drops in the court building, it keeps working and updates itself when you are back online.
Leads, reminders, quotations, GST invoices, payments, projects, tasks, team chat and your own customer portal sit in one place, so nobody jumps between apps and sheets. A few are below, and you can browse the rest.
Every screen opens at once, then checks for newer data, so a new payment or status change still shows.
Set each customer's currency once, and every quote and bill you make for them uses it.
Keep one billing address, plus a shipping address with its own name for each branch or warehouse.
Choose how the numbers on your invoices, estimates and credit notes look, and get warned before one repeats.
Give one staff member more or less access than their teammates, while everyone else's access stays the same.
Your customers sign in on a page with your logo and find their own bills, quotes, files and messages.
| Criteria | CIPHER CRM | Spreadsheet | Generic CRM |
|---|---|---|---|
| | Online enquiry forms, built in | Copy-pasted by hand | Manual or paid add-on |
| | Reminders and follow-up tracking | Memory & sticky notes | Limited / extra cost |
| | Logged on the customer record | Personal phones & chats | Varies |
| | INR with GST on each line, built in | Word / Excel templates | Add-on or none |
| | Configured for legal | None | Generic template |
| | Flat, unlimited users | Free but manual | Per-user fees |
| | Keeps working offline, then syncs | No | Varies |
| | Hindi & English, included | None | Overseas / ticket-only |
Short answer
Yes. CIPHER CRM is built for Legal businesses in India and is used by 192+ companies across the country. It brings your enquiries, follow-ups, quotations, and payments into one place, with follow-up reminders and a CRM your team can open in the browser from anywhere.
In more detail
Pipelines, fields, and lead sources are configured for how legal teams actually sell and serve customers - so you are not forced into a generic sales template.
Short answer
A CRM keeps every legal enquiry - from online enquiry forms, calls and walk-ins - in one list, gives each one an owner, and reminds them to follow up, so nothing slips through the cracks and owners see every lead's status update live as the team works.
In more detail
Short answer
For most Legal businesses in India, CIPHER CRM is the strongest fit - it is India-first, ready for a weak signal, flat-priced with no per-user fees, and configured for legal workflows. Always compare options against your own requirements first.
In more detail
CIPHER CRM: India-first, works on a weak signal, flat pricing, live in 1-3 days.
Short answer
Not as a built-in chat today. Every lead and contact row has a one-click WhatsApp button that opens the chat, and legal teams log each conversation as a follow-up on the record, with a name and a date on the next step.
In more detail
Every promise and reply stays on the customer's record, so the full history is there for whoever picks up the phone next. A WhatsApp-style messaging tab is in development.
Short answer
CIPHER CRM uses simple flat pricing with no per-user fees, so you can add your whole legal team without the bill climbing. Exact pricing depends on your team size and needs and is shared on a quick demo call - call +91 97122 00017.
In more detail
Two plans - Flexi and Growth - both include unlimited staff and clients.
Short answer
Getting started takes 1-3 days. Book a free demo and our India-based team configures your pipeline, imports your existing leads and customers for free, and trains your staff - so you go live ready to sell.
In more detail
No technical skills needed - setup and data migration are handled for you.
Founders bring us work in pieces, an ESOP plan this month and a seed round that may or may not close. On the CIPHER board each mandate moves from first call to engagement letter, and the fee total under each stage tells me roughly what should come in.
Corporate clients kept ringing our front desk for a copy of the last order. Their legal team now opens the orders we share on our firm's portal.
Every trademark bill has the Registry's official fee, which carries no GST, and our professional fee, which does. In CIPHER CRM I set the tax line by line, so GST sits only on our fee.
In AGM season each client gets a task in CIPHER for its ROC work, with a checklist of forms and registers and a colleague's name on every item. From the task list I can see how far each company has got without opening any of them.
Rent agreements get stuck when an owner reaches the sub-registrar without his Aadhaar copy. Each agreement is now a task with reminders for the stamp paper and registration date, and its checklist shows which ID papers are missing, so my clerk calls the parties a day ahead.
We do contract review for a London law firm and a few Indian companies. The London firm is billed in pounds, the Indian ones in rupees.
A missed mediation sitting means getting both parties and their counsel together again. Every sitting goes on the CIPHER calendar with a reminder the day before.
Fraud work means train fares out to a client's branches and stacks of photocopied ledgers, and every rupee of it gets billed back. My team enters each receipt against the client while still on site, so when I raise the invoice I just filter that client's expenses.
Getting papers out of trustees takes call after call, the signed trust deed first, then everyone's ID proofs. I log what they promise on the enquiry and set the next date. The reminder finds me that morning.
Client and matter data travels over HTTPS between your team and CIPHER CRM, keeping confidential information protected.
Limit an associate to only the matters they own, and switch off a leaving staffer's sign-in instantly.
Partners, associates, and support staff see only what their job role allows - protecting client confidentiality.
Your client database and matter records are backed up regularly so nothing is permanently lost.
Evaluate any Legal CRM against these criteria - CIPHER CRM is built to meet each one.
Choose a CRM built for how Indian legal teams actually work - with rupee billing and GST on every line built in, not added on later.
Avoid per-user fees that punish you for growing. Flat pricing lets you add your whole team for one predictable cost.
Look for free data migration and go-live in days, not months, so you see value almost immediately.
Your legal team works on the move, so make sure the CRM opens on any phone and keeps working when the signal drops, instead of losing what they typed.
Generic CRMs make you build everything from scratch. Pick one already configured for legal pipelines and stages.
Choose a partner with India-based support in Hindi and English who understands your business and your timezone.
Confirm encryption in transit, access by job role, regular backups, and sensible data handling before trusting a CRM with customer data.
See how CIPHER CRM answers all 7 on your own data.
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The stages a legal deal moves through - from new enquiry to quotation to won - so you always know where every opportunity stands.
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Where a legal enquiry came from - an online enquiry form, a referral, a walk-in - so you can see which channels bring the leads worth chasing.
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The planned schedule of calls, messages, and reminders that keeps every legal lead warm until they decide.
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A priced offer sent to a customer; in CIPHER CRM it is built from your saved price list and tracked until the customer accepts or declines it.
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A single view of everything about a customer - enquiries, deals, quotes, payments, and conversations - in one place.
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The journey from many enquiries at the top to fewer won customers at the bottom, showing where legal deals drop off.
The things Indian business owners ask us most, answered straight.




For most law firms and advocates in India, CIPHER CRM is a strong fit for the business side. It is India-first, runs in any browser and keeps working offline, and puts client enquiries, intake, follow-ups and the matter pipeline in one place, flat-priced and live in 1-3 days. It is used by 192+ businesses across India, rated 4.8/5. Compare it against your own workflow before deciding.
CIPHER CRM brings every enquiry from your website form, calls, email and referrals into one list, attaches an intake checklist for each prospective client, and lets the advocate set a follow-up reminder, so promising enquiries turn into retained clients instead of going cold. Every conversation stays on the client record.
CIPHER CRM uses flat pricing with no per-user fees, so a law firm can add its whole team for one predictable cost. Every plan includes every feature, invoicing with GST among them. Exact pricing depends on your size and needs, so call +91 97122 00017 for a quote and a free demo.
You can open a WhatsApp chat with a client in one click from their lead or contact row; it opens the chat and sends nothing on its own. A WhatsApp-style messaging tab is in development. In the meantime the firm logs every client conversation on the matter record and sets follow-up reminders with a clear owner and date - so no conversation sits only on a personal phone.
Yes. Every CIPHER CRM plan includes invoicing in rupees with GST on each line and the client's tax number printed, so a law firm can raise retainer and fee invoices and record payments without a separate tool. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Yes - CIPHER CRM is used by 192+ businesses across 31 industries in India, law firms and advocates among them. It covers legal client intake, the matter pipeline, hearing reminders, retainer billing, and business development - so it fits the day-to-day of an Indian legal practice from day one.
Enquiries from your website contact form arrive on their own, and inbound calls, emails, and referrals take seconds to add. Each enquiry is assigned to the right partner or associate, a conflict check sits on its intake checklist, and initial matter details are recorded - so no prospective client falls through the cracks before a decision is made.
Yes. You put the hearing date or filing deadline on the matter and set reminders for the person handling it - for example seven days before, one day before, and the morning of. The date also shows on the firm's calendar. Reminders reach your team in the notification bell and as a pop-up alert on their computer; they are not sent to the client.
Yes. You raise retainer invoices and ad-hoc fee bills in rupees with GST on each line, record full or partial payments, and see which invoices are unpaid, partly paid or overdue. The client can open the invoice from a share link, see the balance, and download receipts, which makes the fee conversation much easier.
Yes. Data travels over HTTPS, access by job role decides who can see and edit what, and an associate can be limited to only the matters they own. Private notes are visible only to the person who wrote them and to admins, who can read but not change them. Customer support chat is kept apart from staff chat, and regular backups keep your practice data recoverable.
Most law firms and advocates go live in one to three days. CIPHER CRM's onboarding team handles free data migration from your spreadsheets, existing tools, or client registers, sets up your matter stages and practice areas, and trains your team in Hindi or English - so you are running on day one without IT overhead.
Yes. Seminar leads, bar association contacts, alumni referrals, and online enquiries go in as leads with their own source, on a pipeline next to your matters. You log each follow-up with its outcome, set reminders, and filter by source to see which channels bring in the most retained mandates - so business development continues even when the team is deep in billable work.
CIPHER CRM is priced on a flat plan basis with no per-user fees - so your cost does not spike as your team grows. Every plan includes every feature, and you choose to pay quarterly or yearly. We share a custom quote on a short call. Contact us at +91 97122 00017 for pricing and a free demo tailored to your firm.
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