Tender leads vanish
Site enquiries and tender leads come in over calls, WhatsApp, and referrals and vanish before anyone follows up.
Construction & Engineering CRM
Construction CRM for Infra & Civil Contractors in India
A tender enquiry comes in on a call while your estimator is on site with a client. A BOQ takes three days because rates and drawings sit in two or three inboxes. No one can say if a project is still at the estimate stage or has already mobilised. Right now that runs across calls, WhatsApp and a subcontractor's word, and a delay only shows up once the client is already asking about it. CIPHER CRM puts every enquiry, BOQ, site and project stage on one screen, made for how an Indian construction firm actually runs.
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Trusted by 192+ Construction businesses across India
Run site enquiries, BOQ quotes and payment milestones in one place
A construction business has many moving parts. Enquiries come from site visits, tenders and referrals, a BOQ quote takes days, and every project has payments due at each stage. When that sits across inboxes and WhatsApp groups, nobody can say which milestone is overdue.
CIPHER CRM for construction puts enquiries, tenders, quotations, project stages and milestone invoices on one screen. Site teams update it from a phone browser, even on a weak signal, and every invoice shows Paid, Unpaid or Overdue at a glance. Tell us whether you build, contract or supply and we will set it up.
Trusted across India.192+ businesses served across India
CIPHER CRM is a CRM for construction businesses in India.
It is a dedicated Construction CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in India, that manages leads, tender pipelines, BOQ quotations, project tasks and checklists, and milestone invoices with payment tracking for builders, contractors, and developers, with follow-up reminders, a branded client portal and offline mode included in every plan.
It is used by 192+ businesses across India with a 4.8 out of 5 rating.
- 4.8/5
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192+ businesses -
Trusted since 2018 -
India-first -
Works offline
Do these everyday site and office problems sound familiar?
If two or three of these sting a little, the problem is not your team. Tender leads, BOQs, vendor commitments and bills are spread across calls, WhatsApp, notebooks and Excel, with no one place to run the business from.
See how CIPHER CRM solves this
BOQs that take days
BOQ and quotation preparation takes days because rates, drawings, and client go-aheads are scattered across inboxes.
Project stage unclear
No one knows which project is at which stage - estimation, client go-ahead, mobilisation, or execution.
Vendor delays spotted late
Subcontractor and vendor commitments are tracked in notebooks; delays surface only when it is too late.
Payment milestones slip
Payment milestones slip because nobody is reminded to raise the bill or call about the overdue one.
Owner calls every site
Owners cannot see the pipeline, what is billed, or what is still unpaid without calling every site.
The difference From scattered to structured
What changes the day your construction team moves onto CIPHER CRM.
Make the switch - Book a Free Demo 
Tender leads logged in personal notebooks and forgotten
Every tender and enquiry on one list, each with a named owner
BOQ quotes built in Excel, sent days after the site visit
BOQ quotations built from your saved rates and sent the same day
Project stages tracked in WhatsApp groups with no record of who changed what
A clear progress board, with the activity history on every project
Payment milestones chased manually - often weeks too late
A reminder to your accounts team on each milestone, and a live Overdue flag
Owners wait for the monthly site review to see any numbers
Per-stage totals on the pipeline and every payment in a monthly ledger
Why CIPHER CRM
The CRM that runs your whole construction sales & project pipeline
CIPHER CRM brings every site enquiry, tender lead, BOQ quotation, project task and milestone invoice into one place, so your sales and project teams stop chasing each other over WhatsApp and spreadsheets.
We built it for Indian builders, civil contractors, real estate developers, material suppliers and EPC teams. Scattered enquiries become one project pipeline that owners, sales heads and site managers all work from, and when someone updates a lead, task or invoice, everyone else sees the change on their screen.
You get follow-up reminders for your team, quotations in rupees with GST on each line, flat pricing with no per-user fees, and India-based support in Hindi and English. It was made here for construction, not adapted from a tool built for somewhere else.
192+ businesses served across India
CIPHER CRM is a CRM for construction businesses in India. It is a dedicated Construction CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in India, that manages leads, tender pipelines, BOQ quotations, project tasks and checklists, and milestone invoices with payment tracking for builders, contractors, and developers, with follow-up reminders, a branded client portal and offline mode included in every plan. It is used by 192+ businesses across India with a 4.8 out of 5 rating.
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4.8/5 Average rating - 1-3 days To go live
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192+ Businesses
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4.8 What Construction teams say about CIPHER CRM
Every slab we cast means another running bill. Each one shows Unpaid, Partially Paid or Paid, and the ones flagged Overdue are my first calls in the morning.
Dnyaneshwar Jadhav Owner, ManagementKolhapur
On office fit-outs the false ceiling team and the carpenters share a floor and keep asking who finishes first. Each contractor gets a link to their own task and checklist that opens without a login, and when my supervisor ticks items off, I see it before I reach the site.
Shwetha Hegde Operations Head, ProjectsBengaluru
Contractors lift cement and TMT bars from us on one bill. In the old bill book my accountant worked out each tax by hand. In CIPHER CRM the GST sits on every line, and the PDF has our logo and our own number series.
Kalpesh Chaudhari Senior Partner, ManagementMehsana
In basements and service shafts, my phone shows one bar or nothing. I still tick off riser tasks in the browser, and it syncs once I come up.
Bhargav Kollipara Site In-charge, OperationsHyderabad
Buyers ring the number on our hoarding or fill the form on our website. The form enquiries drop straight onto our list and we type in the callers. Each family gets one owner, so whoever showed them the sample flat on Sunday is the one who calls back on Monday.
Mitali Khandelwal Sales Coordinator, BookingsIndore
Before we quote any rooftop system, our surveyor goes up to check the shade and where the inverter can sit. He posts his photos in the lead's chat, they land in its attachments, and our design engineer draws the panel layout without sending him back up.
Garima Rathore Co-founder, ManagementJodhpur
Capabilities
Everything a construction business needs to win and deliver projects
Ten ways CIPHER CRM helps Indian builders, contractors, and developers close more deals and run tighter sites.
Talk to a Construction CRM Expert 
Construction lead management Construction lead management that captures every enquiry
Site enquiries, referrals, tender leads and website enquiries all sit on one list. A form on your website feeds leads in on its own, and a call takes seconds to add, so no opportunity is missed or double-handled.
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Online enquiry forms, plus quick entry for calls and referrals - Assign leads to the right estimator or BD rep
- See enquiry history, source, and contact details at a glance
BOQ quotations & tender bids BOQ quotations and tender bids sent in minutes
Build branded BOQ-based quotations and tender bids from saved rates for materials, labour, and scope items, with units, discounts and GST on each line. No more starting from a blank Excel.
- Saved item rates and units in your price list, ready to pick
- Branded PDF quotations shared as a link or a file
- Client accepts or declines the quote online
Project pipeline Project pipeline visibility from estimation to handover
Move every project through clearly defined stages - enquiry, site visit, estimation, client go-ahead, mobilisation, execution, and handover - with nothing falling through.
- Project stages you name, on a list or a progress board
- Tasks on each project, each with its own checklist
- Filter projects by customer, team member or date range
Share tasks by link Share site tasks with subcontractors, no login needed
Put each subcontractor's scope on a task - plastering on floor three, the electrical first fix - with a checklist and a due date. Then share a link to that task, and they see the job and its checklist without signing in.
- A no-login link for any single task, which you can turn on or off
- Checklist items with live X of Y done on the task row
- Photos and drawings attached right on the task
Follow-up reminders Follow-up reminders that keep every project moving
Put a date on each follow-up and the reminder nudges the right person on your team when it falls due, so the client hears from you on time. Every call and site conversation is logged against the lead.
- Reminders for yourself or a teammate, with a date
- Follow-ups logged with their outcome and a Last contacted date
- Call, WhatsApp or email the client in one click from the row
Milestone invoicing Payment milestones and invoices with GST on each line
Raise an invoice at each project milestone with GST on each line, then record payments as they arrive, in full or in part. The status moves from Unpaid to Partially paid to Paid on its own.
- An estimate turns into an invoice with the items carried across
- A live Overdue flag on anything past its due date
- A PDF receipt for every payment, and a monthly payments ledger
Tender & bid tracking Tender and bid tracking for contractors and EPC teams
Track every tender from discovery to submission and result on its own pipeline stage, with a dated reminder before each deadline and a checklist of bid documents the whole team can see.
- Tender stages with an owner and a reminder before each deadline
- A bid document checklist on every tender
- Filter tenders by status, owner or date
Client & consultant contacts Client and consultant relationship database
Keep every client, architect, PMC, consultant, and government contact in one searchable place, with several people per client and their projects, quotations and invoices linked.
- Several contacts per client, each with phone, email and job title
- Linked projects, quotations and invoices on each client's page
- Search, tags and customer groups
Client portal A client portal where builders and owners see their project
Give each client a branded sign-in with your logo. They see their project, the documents you share, estimates to accept, and every invoice with its payment history, and they message your team in the portal chat.
- Clients view projects, documents and invoices in one place
- Accept estimates and download receipts in the portal
- A separate login for each person at the client's end
Offline mode A CRM that works at site for engineers and field sales teams
Site engineers, BD managers and field sales teams use CIPHER CRM in the browser on any phone or tablet. It keeps working on a weak signal at a remote site and syncs the moment the connection is back.
- Works in the browser on phone, tablet and laptop
- Add leads and update project tasks from the field
- Keeps working offline and syncs when the signal returns
Features
A complete toolkit for construction sales and project management
Twenty capabilities that cover the full lead-to-handover journey for builders, contractors, and developers.
CIPHER CRM construction features and capabilities
Lead capture
Website forms feed enquiries in, and calls, referrals and tenders take seconds to add.
BOQ quotations
Build and send branded BOQ-based quotes from saved material and labour rates.
Project pipeline
Track every project from enquiry through estimation and execution to handover.
Tender & bid tracking
Keep tender deadlines, bid documents, and status on one pipeline for the team.
Subcontractor task links
Share a task and its checklist with a subcontractor by link, no login needed.
Payment receipts
Record full or part payments by UPI, cheque or bank, with a PDF receipt for each.
Payment milestones
Raise an invoice at each milestone and see it move from Unpaid to Paid.
GST on invoices
Invoices in rupees with GST on each line and the client's tax number printed.
Client portal
Clients sign in to see their project, shared documents and invoices.
Works offline
Runs in any browser and keeps working on a weak site signal, then syncs.
Smart reminders
A dated nudge for a follow-up, tender deadline, or payment due date.
Site checklists
Checklists on every task, with items assigned to teammates and X of Y done.
Document management
Attach drawings, BOQs, contracts, and work orders to each project.
Client database
Keep clients, architects, PMCs, and consultants in one searchable CRM.
Multi-project view
Run dozens of concurrent projects on one progress board without losing sight of any.
Roles and access
Control what estimators, site engineers, and accounts teams can see and do.
Licence expiry dates
File permits, licences and insurance papers on a project, with expiry dates flagged.
Online enquiry forms
Build forms for your website that drop each enquiry straight onto the lead list.
Turn quotes into invoices
Turn an accepted estimate into an invoice with every item carried across.
Onboarding & support
Free migration, 1-3 day setup, and Hindi & English support team.
Watch
See CIPHER CRM for construction in action
A two-minute walkthrough of how construction teams capture leads, quote projects, and track payments in CIPHER CRM.
Product preview
Compare CIPHER CRM vs spreadsheets vs a generic CRM
| Criteria | CIPHER CRM | Spreadsheet | Generic CRM |
|---|---|---|---|
 Lead capture | Online enquiry forms, built in | Copy-pasted by hand | Manual or paid add-on |
 Follow-ups | Reminders and follow-up tracking | Memory & sticky notes | Limited / extra cost |
 Conversation history | Logged on the customer record | Personal phones & chats | Varies |
 Quotations & invoicing | INR with GST on each line, built in | Word / Excel templates | Add-on or none |
 Construction-specific workflow | Configured for construction | None | Generic template |
 Pricing model | Flat, unlimited users | Free but manual | Per-user fees |
 Weak signal | Keeps working offline, then syncs | No | Varies |
 India-based support | Hindi & English, included | None | Overseas / ticket-only |
Construction CRM, answered
Common questions about CRM for Construction
Question: 1
Does CIPHER CRM work for Construction businesses?
Yes. CIPHER CRM is built for Construction businesses in India and is used by 192+ companies across the country. It brings your enquiries, follow-ups, quotations, and payments into one place, with follow-up reminders and a CRM your team can open in the browser from anywhere.
Pipelines, fields, and lead sources are configured for how construction teams actually sell and serve customers - so you are not forced into a generic sales template.
Question: 2
How does a CRM help Construction teams manage leads?
A CRM keeps every construction enquiry - from online enquiry forms, calls and walk-ins - in one list, gives each one an owner, and reminds them to follow up, so nothing slips through the cracks and owners see every lead's status update live as the team works.
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Online enquiry forms drop enquiries straight into your leads -
Give every lead one or more owners -
Set a reminder for each follow-up and get a nudge when it is due -
See each lead's status and source update live
Question: 3
Which CRM is best for Construction in India?
For most Construction businesses in India, CIPHER CRM is the strongest fit - it is India-first, ready for a weak signal, flat-priced with no per-user fees, and configured for construction workflows. Always compare options against your own requirements first.
CIPHER CRM: India-first, works on a weak signal, flat pricing, live in 1-3 days.
Question: 4
Can Construction businesses use WhatsApp inside the CRM?
Not as a built-in chat today. Every lead and contact row has a one-click WhatsApp button that opens the chat, and construction teams log each conversation as a follow-up on the record, with a name and a date on the next step.
Every promise and reply stays on the customer's record, so the full history is there for whoever picks up the phone next. A WhatsApp-style messaging tab is in development.
Question: 5
How much does a Construction CRM cost?
CIPHER CRM uses simple flat pricing with no per-user fees, so you can add your whole construction team without the bill climbing. Exact pricing depends on your team size and needs and is shared on a quick demo call - call +91 97122 00017.
Two plans - Flexi and Growth - both include unlimited staff and clients.
Question: 6
How do I get started with CIPHER CRM for Construction?
Getting started takes 1-3 days. Book a free demo and our India-based team configures your pipeline, imports your existing leads and customers for free, and trains your staff - so you go live ready to sell.
No technical skills needed - setup and data migration are handled for you.
Success story
How a Construction business grew with CIPHER CRM
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The client
A growing Construction business in India, running on spreadsheets and WhatsApp across a small team.
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The challenge
Enquiries were scattered across phones and chats, follow-ups were missed, and the owner had no clear view of the pipeline, payments, or team performance.
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The solution
They moved to CIPHER CRM with free data migration - every enquiry in one list, follow-up reminders with a name and a date, branded quotations, and invoices that show what is paid and what is overdue.
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The result
Within weeks, follow-ups stopped slipping and the team responded noticeably faster - turning more of the same enquiries into paying customers.
Success stories Loved by Construction businesses across India
Societies decide on terrace waterproofing only after the committee meets. I set a reminder for the date the secretary gives me, so we call back before the monsoon.
Shoaib Momin Senior Executive, SalesMumbai
At site meetings on our hospital job, I type the minutes and post photos of the OT ceiling work into the project's client thread before we leave the floor. The hospital's engineer opens the same thread from his portal login, so nobody argues later about what was agreed.
Tamal Bhowmik Project Manager, PMCAgartala
Our quotes for toughened glass partitions go past the builder, the architect and sometimes the owner's son. They all open the same link. When the builder taps Accept, I see it before he calls.
Nandhini Sekar Estimation Lead, SalesCoimbatore
Each road package has its own bank guarantee and labour licence. Both sit on the project with their expiry dates, and I set a reminder before either lapses.
Sasmita Behera Office Manager, AdminSambalpur
The CRMs I checked charged per login, so only I would have used one. CIPHER is one flat price, so our draughtsman and erection supervisor are on it too, and a shed enquiry no longer waits for me.
Sukhdev Bains Director, ManagementMandi Gobindgarh
My yard supervisor takes the JCB and hydra crane bookings, and I was not sure he would take to a CRM. The CIPHER support team walked him through it in Hindi, and today he enters hire enquiries himself.
Chandan Sinha General Manager, OperationsPatna
A porta cabin enquiry can sit for months while land gets sorted. Each stage on our board shows its rupee total, so I see how much is waiting.
Ishita Bansal Business Head, SalesNoida
Estimators, site engineers, purchase and accounts all work in CIPHER CRM, but not everyone should see every bid. We set access by role and each estimator sees only the tenders they own, so our effluent treatment plant costing stays with the people who worked it out.
Farhad Mistry Commercial Manager, FinanceVadodara
Office buyers at our Kakkanad project would ring every week to ask whether a cheque had cleared. Each buyer now gets their own login to our branded portal, where invoices and receipts sit together.
Sherin Mathew Team Lead, Customer CareKochi
One more thing
Did you know?
Most construction teams lose more deals to slow follow-up than to price. A CRM that reminds you to follow up, with a name and a date on every next step, often pays for itself before anything else.
Built secure and reliable for your construction business
Talk to a Construction CRM Expert 
HTTPS in transit
Your client, project, and billing data travels locked with HTTPS.
99.9% uptime
Built for 99.9% uptime, so the CRM is there whenever your sites are working.
Roles and access
Control what estimators, site teams, accounts, and admins can view and edit.
Regular backups
Regular backups keep every project, quote, and document safe and recoverable.
Buyer's guide
How to choose a CRM for your Construction business
Evaluate any Construction CRM against these criteria - CIPHER CRM is built to meet each one.
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India-first, not translated
Choose a CRM built for how Indian construction teams actually work - with rupee billing and GST on every line built in, not added on later.
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Flat, transparent pricing
Avoid per-user fees that punish you for growing. Flat pricing lets you add your whole team for one predictable cost.
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Fast onboarding & migration
Look for free data migration and go-live in days, not months, so you see value almost immediately.
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Ready for field teams
Your construction team works on the move, so make sure the CRM opens on any phone and keeps working when the signal drops, instead of losing what they typed.
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Built for construction workflows
Generic CRMs make you build everything from scratch. Pick one already configured for construction pipelines and stages.
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Local, India-based support
Choose a partner with India-based support in Hindi and English who understands your business and your timezone.
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Secure & compliant data handling
Confirm encryption in transit, access by job role, regular backups, and sensible data handling before trusting a CRM with customer data.
Book a demo to see how CIPHER CRM answers all 7.
Construction CRM terms explained
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Pipeline
The stages a construction deal moves through - from new enquiry to quotation to won - so you always know where every opportunity stands.
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Lead source
Where a construction enquiry came from - an online enquiry form, a referral, a walk-in - so you can see which channels bring the leads worth chasing.
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Follow-up cadence
The planned schedule of calls, messages, and reminders that keeps every construction lead warm until they decide.
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Quotation
A priced offer sent to a customer; in CIPHER CRM it is built from your saved price list and tracked until the customer accepts or declines it.
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Customer 360
A single view of everything about a customer - enquiries, deals, quotes, payments, and conversations - in one place.
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Sales funnel
The journey from many enquiries at the top to fewer won customers at the bottom, showing where construction deals drop off.
Construction CRM frequently asked questions
Still thinking it over? Construction CRM - frequently asked questions
The things Indian business owners ask us most, answered straight.
What is the best CRM for construction companies in India?
For most construction businesses in India, CIPHER CRM is a strong fit. It is India-first and works in the browser on any device, even offline at site, with lead capture, a sales pipeline, follow-up reminders, BOQ quotes and invoicing in one place, flat-priced and live in 1-3 days. It is used by 192+ businesses across India, rated 4.8/5. Compare it against your own workflow before deciding.
How do contractors track project bids?
CIPHER CRM keeps tender and project enquiries on one list, builds BOQ and rate quotes, and moves each bid through a clear pipeline from enquiry to site visit to quote to won, with a dated reminder to your team so no bid is dropped.
How much does a Construction CRM cost in India?
CIPHER CRM uses flat pricing with no per-user fees, so a construction business can add its whole team for one predictable cost. Every plan includes invoicing and every feature. Exact pricing depends on your size and needs, so call +91 97122 00017 for a quote and a free demo.
Can I WhatsApp a client from Construction CRM?
Yes, in one click. The WhatsApp button on a lead or contact row opens a chat with that client, next to call and email. A WhatsApp-style messaging tab on each lead and customer is in development. Right now your team logs each client conversation as a follow-up on the lead, and a reminder nudges the right person on the day a call or payment is due.
Is there a Construction CRM with GST billing?
Yes. Every CIPHER CRM plan lets you add GST to each line of a quotation or invoice in rupees and print the client's GST number, so a construction business can raise quotations and invoices and track payments without a separate tool.
Is CIPHER CRM suitable for construction businesses across India?
Yes. CIPHER CRM is trusted by 192+ businesses across India, including civil contractors in Ahmedabad, residential developers in Pune, EPC contractors in Mumbai, building material suppliers in Surat, and interior fit-out firms in Bengaluru and Hyderabad. It fits construction work well - tender pipelines, BOQ quotations, project tasks, and milestone invoices.
How does CIPHER CRM help with BOQ quotations and tender bids?
Your estimating team builds BOQ-based quotations from saved material and labour rates, adds GST and discounts per line, and shares a branded PDF or link in minutes. The client accepts or declines online. Each tender sits on its own pipeline stage with a bid document checklist and a reminder before the deadline, so nothing is submitted late or missed.
Can CIPHER CRM track construction projects from enquiry to handover?
Yes. Every project moves through stages you name - enquiry, site visit, estimation, client go-ahead, mobilisation, execution, and handover - on a list or a progress board. Each project holds its tasks with checklists, and when a teammate updates one, owners and project managers see it change on their own screen.
Does CIPHER CRM handle subcontractor coordination?
Yes, through tasks. Put each subcontractor's scope on a task with a checklist, due date and drawings attached, then share a link that opens with no login, so they can see the job and its checklist. You can turn the link off or make a new one any time. This cuts the phone-tag and WhatsApp chaos that usually surrounds subcontractor work on site.
Can CIPHER CRM track payment milestones and raise invoices with GST?
Yes. Raise an invoice at each project milestone, with GST on each line and the client's GST number printed. Record payments as they come in, in full or in part, and the status moves from Unpaid to Partially paid to Paid, with a live Overdue flag and a PDF receipt for every payment. A reminder you set nudges your accounts team when a milestone falls due.
Does CIPHER CRM work on mobile for site engineers and field teams?
Yes. CIPHER CRM runs in the browser on any phone or tablet, so site engineers can update project tasks, attach site photos, and add new enquiries from the field. It keeps working offline on a weak signal and syncs when the connection is back. Your clients check project status in a branded web portal, not an app.
How long does it take to set up CIPHER CRM for a construction business?
Most construction teams go live in 1 to 3 days. Setup includes free data migration from your existing spreadsheets, WhatsApp groups, or previous tools, configuration of your item rates and pipeline stages, and team onboarding in Hindi or English - with no setup fee charged.
How much does CIPHER CRM cost for a construction team?
CIPHER CRM uses flat pricing with no per-user fees, so you can add your entire team - estimators, site managers, BD reps, and accounts - without the bill growing every month. Every plan includes every feature, and you choose to pay quarterly or yearly. Call +91 97122 00017 or book a free demo to get a custom quote.
Sub-Industries
Explore Construction CRM by Sub-Industry
15 dedicated Construction sub-vertical CRM pages - each with specific workflows and FAQs
Sub-Industries
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General Contractors & Civil Builders
crm for civil contractors -
Real Estate Developers (Residential)
construction crm for residential developers -
Real Estate Developers (Commercial)
construction crm for commercial developers -
Construction Material Suppliers
crm for construction material suppliers -
Interior Fit-Out & Turnkey Contractors
crm for interior fitout -
MEP Contractors (Electrical/Plumbing)
crm for mep contractors -
Road & Infrastructure Contractors
crm for road infrastructure -
Steel & Structural Fabricators
crm for steel structural -
Waterproofing & Flooring Contractors
crm for waterproofing flooring -
Glass & Aluminium Contractors
crm for glass aluminium -
Construction Equipment Rental
crm for construction equipment rental -
Modular & Prefab Construction Companies
crm for modular prefab -
EPC Contractors
crm for epc contractors -
Solar & Green Building Contractors
crm for solar green contractors -
Architecture & PMC Firms
crm for pmc project management
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