What are tags in a CRM?
A CRM tag is a short, free label you attach to a record to group it with others, such as 'repeat buyer' or 'trade show'. Unlike a status, a record can carry many tags at once. In CIPHER CRM tags are shared across modules, so the same tag can mark a lead, the customer it becomes, and that customer's projects.
CIPHER CRM uses one tag system across the whole product. Tags work on leads, customers, projects, tasks, sales documents and expenses. To add one, you start typing on the record, pick an existing tag or create a new one on the spot, and it applies straight away with no save button. Your team can keep the tag list clean in settings, so you do not end up with 'VIP', 'vip' and 'V.I.P.' side by side. Every list in CIPHER CRM can then be filtered by tag, and tags are part of full text search. A label such as 'warranty' or 'spring promo' lets you gather the matching leads, jobs and bills in moments. Tags sit on top of your statuses and custom fields as a flexible extra layer. CIPHER CRM is used by 192+ businesses across 31 industries and rated 4.8 out of 5.