Night enquiry never called
An enquiry comes in on WhatsApp at 9 at night. By morning, nobody remembers to call the student back.
Trusted by 192+ Education businesses across India

Admissions happen in a rush. An enquiry comes at night on WhatsApp, a parent fills a website form, a counsellor promises a demo class, and batch seats are counted in a spreadsheet. When those sit apart, two counsellors promise the same seat and a fee gets remembered a month late.
CIPHER CRM for education keeps enquiries, counselling calls, demo classes, batches, fees and follow-ups in one place. A reminder tells the right counsellor whom to call and when. Tell us whether you run coaching, a school or a training centre and we will set it up for you.
Trusted across India.192+ businesses served across 31 industries in India
CIPHER CRM is the best CRM software for education businesses in India. It is a dedicated education CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in India.
It is made for Indian coaching institutes, schools, edtech platforms, study-abroad consultants, preschools and vocational training centres, and it handles student enquiries from website forms, calls, walk-ins and referrals, the admissions pipeline from first enquiry to confirmed seat, demo classes on a shared calendar, batch tags on every student, fee invoices in INR with part payments and receipts, and dated follow-up reminders for counsellors. Owners see the pipeline with a total at each stage and every fee as Unpaid, Partially paid or Paid, and when a counsellor leaves, the enquiries and parents stay with the institute.
Pricing is flat, with unlimited counsellors and every feature included, and most institutes go live in 1 to 3 days with free data migration and Hindi and English support. It is used by 192+ businesses across 31 industries in India with a 4.8 out of 5 rating.
If two or three of these sting a little, the problem is not your counsellors. Enquiries, demo bookings, seats and fee dues are spread across WhatsApp, personal phones and registers, with no one place to run admissions from.
An enquiry comes in on WhatsApp at 9 at night. By morning, nobody remembers to call the student back.
A parent asks about fees and batch timings. The counsellor who knows is on leave, and the answer sits in his personal chat.
Which batch still has seats? Nobody is quite sure, so two counsellors promise the same three seats.
The demo class was booked, but nobody called the day before, and half the students never turned up.
Fees are due from a dozen parents. You remember about eight of them.
A counsellor leaves, and every enquiry, note and parent number he kept on his own phone leaves with him.
Two weeks in, this is the difference your team feels.
Enquiries kept on personal WhatsApp, lost over the weekend.
Every enquiry in one shared list, nothing lost after hours.
A counsellor forgets to follow up after the first call.
A follow-up with a name and a date keeps every student warm.
Nobody is sure which batch a student joined.
A batch tag on every student, one filter to see the list.
Fee dues tracked in a diary, chased when someone remembers.
Every fee bill marked Unpaid, Partially paid or Paid, with an Overdue flag.
The owner waits till month-end to see how intake went.
The pipeline with a total at each stage, open on any phone.
Think about where your admissions actually live right now. Some of it is on WhatsApp. Some in a website inbox. A few names in a diary, seat counts in an Excel file, and a good bit of it in one counsellor's head. That is a lot to hold together every single day of the intake season.
CIPHER CRM brings it into one screen. Enquiries, counselling calls, demo classes, batches, fees, follow-ups, all made for Indian coaching institutes, schools, edtech teams, study-abroad consultants and training centres. You open it once and you know exactly where every student stands.
192+ businesses served across 31 industries in India
CIPHER CRM is the best CRM software for education businesses in India. It is a dedicated education CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in India. It is made for Indian coaching institutes, schools, edtech platforms, study-abroad consultants, preschools and vocational training centres, and it handles student enquiries from website forms, calls, walk-ins and referrals, the admissions pipeline from first enquiry to confirmed seat, demo classes on a shared calendar, batch tags on every student, fee invoices in INR with part payments and receipts, and dated follow-up reminders for counsellors. Owners see the pipeline with a total at each stage and every fee as Unpaid, Partially paid or Paid, and when a counsellor leaves, the enquiries and parents stay with the institute. Pricing is flat, with unlimited counsellors and every feature included, and most institutes go live in 1 to 3 days with free data migration and Hindi and English support. It is used by 192+ businesses across 31 industries in India with a 4.8 out of 5 rating.
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Many families at a demo class in April tell us they will decide after the board result. The counsellor sets a reminder for result week and calls while they are still choosing a batch.
For boarding admissions we hear from parents in Delhi and the Gulf, and their enquiries used to sit in different registers. Website ones now land in one list by themselves, and the office adds the calls and gate walk-ins. Each family has one of us looking after it.
It is always the second fee instalment that slips. Once we record the first part, the bill shows Partially Paid, and it flags Overdue when the date passes.
Students pay our service fee in rupees, but our commission invoices to colleges in Canada and the UK go out in dollars and pounds. Both sit in CIPHER CRM under the right student or college, and my accountant has stopped keeping a separate sheet for the foreign ones.
My mobilisers go village to village signing up young women for sewing machine operator and general duty assistant courses, and the signal comes and goes. They still add each candidate in CIPHER from the browser on their phones, and the entries go through once they reach the main road.
Session notes from our therapists go into the chat on each child's record instead of a WhatsApp group. When a mother calls on Thursday, Monday's notes are there.
Ten things CIPHER CRM quietly handles for Indian institutes and edtech teams, every day of the intake.
The website form, a call, a walk-in at the front desk, a referral from a parent. Website enquiries land on their own, and the desk adds the rest in seconds. Everything sits in one list, and no more asking around about who was following up with that parent.
Every student moves through clear stages, enquiry, counselling, demo class, admission, fee paid. In one glance a counsellor knows what to do next, and you can tell which admissions are close and which are quietly going cold.
Call, email or open a WhatsApp chat with the student or parent in one click from their row, then log how it went. The next counsellor sees the whole story and the Last contacted date, so the enquiry stays warm even on the busiest intake day.
Raise the fee bill, add GST on the lines where it is due, and record each instalment as it comes in. Part payments, the second term that always slips. Every bill shows whether it is Unpaid, Partially paid or Paid, and an Overdue flag appears on its own.
Add your own fields for batch, course, timing and level, and tag each student when admission is confirmed. Filter by batch and every counsellor sees the same list of who has joined, not a stale spreadsheet.
Give every counsellor an Assigned to me view, and choose whether they see only their own students or the whole institute. A team lead can open any record and read its change history, instead of guessing at month-end.
Book a demo class or a counselling slot as a task on the student record, and it shows on the shared calendar. Set a reminder for the evening before, and the counsellor gets a nudge to call the student and the parent.
Every enquiry, every parent conversation, the course they asked about, the fees they have paid, all in one searchable record that stays with the institute, not on a counsellor's phone. You search a name, and there it is.
Every payment you record lands in a Payments ledger grouped by month, each one linked back to its invoice. Filter by date, and you see what the institute actually collected, without waiting for anyone to send you a sheet.
Counsellors at the front desk, at an education fair, at a second centre, all open CIPHER CRM in the browser on their phones. A walk-in gets logged on the spot, a stage gets updated, a follow-up gets its date. And if the network drops, it keeps working and syncs when it is back.
Twenty things that cover admissions from the first enquiry to the fee receipt, for Indian education businesses.
Website forms feed in, and calls and walk-ins take seconds to add.
Clear stages from enquiry to enrolment that fit your intake.
Log each call with its outcome, and see the Last contacted date.
INR fee bills with taxes per line and a live Overdue flag.
Every demo and counselling slot on one month or week view.
Your own fields for batch, course and timing on every student.
Each counsellor sees their own students, or all of them.
One record per student and parent, fully searchable.
Every fee received, grouped by month and linked to its bill.
Keeps working on a weak signal at the desk and syncs later.
Never a missed follow-up, demo or fee due.
An admission checklist added for you based on where the enquiry came from.
Keep a second centre fully separate under the same login, and switch in one click.
Decide what each counsellor and centre head can see, by job role.
ID proofs, forms and offer letters filed on each student, with dates.
Put an enquiry form on your website and leads come straight in.
A PDF receipt for every fee payment, for staff and parents.
Filter old and cold enquiries and call them for the next intake.
Parents sign in to a branded web portal to see bills and receipts.
Free migration, setup and help in Hindi & English.
| Criteria | CIPHER CRM | Spreadsheet | Generic CRM |
|---|---|---|---|
| | Online enquiry forms, built in | Copy-pasted by hand | Manual or paid add-on |
| | Reminders and follow-up tracking | Memory & sticky notes | Limited / extra cost |
| | Logged on the customer record | Personal phones & chats | Varies |
| | INR with GST on each line, built in | Word / Excel templates | Add-on or none |
| | Configured for education | None | Generic template |
| | Flat, unlimited users | Free but manual | Per-user fees |
| | Keeps working offline, then syncs | No | Varies |
| | Hindi & English, included | None | Overseas / ticket-only |
Question: 1
Yes. CIPHER CRM is built for Education businesses in India and is used by 192+ companies across the country. It brings your enquiries, follow-ups, quotations, and payments into one place, with follow-up reminders and a CRM your team can open in the browser from anywhere.
Pipelines, fields, and lead sources are configured for how education teams actually sell and serve customers - so you are not forced into a generic sales template.
Question: 2
A CRM keeps every education enquiry - from online enquiry forms, calls and walk-ins - in one list, gives each one an owner, and reminds them to follow up, so nothing slips through the cracks and owners see every lead's status update live as the team works.
Question: 3
For most Education businesses in India, CIPHER CRM is the strongest fit - it is India-first, ready for a weak signal, flat-priced with no per-user fees, and configured for education workflows. Always compare options against your own requirements first.
CIPHER CRM: India-first, works on a weak signal, flat pricing, live in 1-3 days.
Question: 4
Not as a built-in chat today. Every lead and contact row has a one-click WhatsApp button that opens the chat, and education teams log each conversation as a follow-up on the record, with a name and a date on the next step.
Every promise and reply stays on the customer's record, so the full history is there for whoever picks up the phone next. A WhatsApp-style messaging tab is in development.
Question: 5
CIPHER CRM uses simple flat pricing with no per-user fees, so you can add your whole education team without the bill climbing. Exact pricing depends on your team size and needs and is shared on a quick demo call - call +91 97122 00017.
Two plans - Flexi and Growth - both include unlimited staff and clients.
Question: 6
Getting started takes 1-3 days. Book a free demo and our India-based team configures your pipeline, imports your existing leads and customers for free, and trains your staff - so you go live ready to sell.
No technical skills needed - setup and data migration are handled for you.
An Ahmedabad coaching institute with two branches and six counsellors, running admissions off a shared spreadsheet and everyone's personal WhatsApp.
Enquiries came in on calls, ads and the website, and some were never called back. Nobody was sure which batch had seats, and when a counsellor left, his students and notes went with him.
Counsellors call back the same day now, more students turn up for demos, and the owner can see the pipeline and every overdue fee from her phone instead of waiting for month-end.
Our clients are mostly IT companies in Hinjewadi, and their accounts teams send back any invoice with a missing GSTIN or a number out of series. Ours carry their GSTIN and our own running number, with GST worked out line by line, so they clear the first time.
No parent fills our nursery form without seeing the classrooms first. Every visit goes on the CIPHER calendar, so nobody promises a slot that is already taken.
We teach French up to DELF, and students keep asking to shift to an evening or weekend batch. Level, batch timing and exam session sit in fields we added ourselves, so the front desk answers from the record.
When the state's engineering counselling opens, we bring in temporary staff to take parent calls, and our plan costs the same however many we add. Each one sees only the enquiries we give them, so a new hand cannot open someone else's list or touch a student's fee bill.
A guitar student's family moved to Guwahati partway through the term, after I had already billed her for all of it. I made a credit note for the classes she would miss and refunded it that same evening.
One counsellor left during placement season, and I took over her students. Her mock interview feedback was on each student's record, so nobody had to repeat their story.
Every course we build for a client is a project in CIPHER, and each module is a task whose checklist runs through script, voice-over, animation and client review. When a client says we are late, I open the project and can point to the module sitting with their reviewer.
I was not sure the acharyas at our pathshala would take to a CRM at all. The support team explained it to them in Hindi and moved our old admission list across from Excel for free.
We sell our online maths programme to private schools. I share the quote link, and once the school clicks Accept, I turn it into the invoice.
Most education teams lose more deals to slow follow-up than to price. A CRM that reminds you to follow up, with a name and a date on every next step, often pays for itself before anything else.
Student, parent and fee data travels locked with HTTPS between you and CIPHER CRM.
Built for 99.9% uptime, so the CRM is there whenever your counsellors are.
Each counsellor and centre head sees only what they should, and repeated wrong passwords pause the sign-in for a short while.
Regular backups mean a slip or a mistake never costs you your student records.
Evaluate any Education CRM against these criteria - CIPHER CRM is built to meet each one.
Choose a CRM built for how Indian education teams actually work - with rupee billing and GST on every line built in, not added on later.
Avoid per-user fees that punish you for growing. Flat pricing lets you add your whole team for one predictable cost.
Look for free data migration and go-live in days, not months, so you see value almost immediately.
Your education team works on the move, so make sure the CRM opens on any phone and keeps working when the signal drops, instead of losing what they typed.
Generic CRMs make you build everything from scratch. Pick one already configured for education pipelines and stages.
Choose a partner with India-based support in Hindi and English who understands your business and your timezone.
Confirm encryption in transit, access by job role, regular backups, and sensible data handling before trusting a CRM with customer data.
Book a demo to see how CIPHER CRM answers all 7.
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The stages a education deal moves through - from new enquiry to quotation to won - so you always know where every opportunity stands.
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Where a education enquiry came from - an online enquiry form, a referral, a walk-in - so you can see which channels bring the leads worth chasing.
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The planned schedule of calls, messages, and reminders that keeps every education lead warm until they decide.
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A priced offer sent to a customer; in CIPHER CRM it is built from your saved price list and tracked until the customer accepts or declines it.
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A single view of everything about a customer - enquiries, deals, quotes, payments, and conversations - in one place.
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The journey from many enquiries at the top to fewer won customers at the bottom, showing where education deals drop off.
The things Indian business owners ask us most, answered straight.
For most coaching institutes, schools and edtech businesses in India, CIPHER CRM is a strong fit. It is India-first and runs in the browser on any phone or laptop, capturing admission enquiries, logging follow-ups and tracking admissions in one place, flat-priced and live in 1-3 days. It is used by 192+ businesses across India, rated 4.8/5. Compare it against your own workflow before deciding.
CIPHER CRM brings admission enquiries from your website form straight in, and your desk adds calls and walk-ins in seconds, all in one list. Each one gets a counsellor, and a dated reminder tells them when to call, so enquiries are chased on time and more turn into admissions instead of going cold.
CIPHER CRM uses flat pricing with no per-user fees, so an education business can add its whole team for one predictable cost. Every plan includes every feature. Exact pricing depends on your size and needs, so call +91 97122 00017 for a quote and a free demo.
Yes, in one click from the student or parent row - it opens a WhatsApp chat, and the counsellor types the message. A WhatsApp-style messaging tab is in development. Counsellors log every conversation on the student record and set a follow-up with a name and a date on it, so nothing depends on a personal phone.
Yes. CIPHER CRM raises invoices in INR with GST or any other tax on each line, and prints the customer's tax number where you need it. An education business can send quotations and invoices and record payments without a separate tool.
Yes. It is used by 192+ businesses across India and 31 industries, education among them, with teams in Ahmedabad, Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Pune and Jaipur. It is made for coaching institutes, schools, edtech platforms, study-abroad consultants, preschools and training centres, and it holds your student enquiries, admissions pipeline, counselling, batches and fee follow-ups in one place.
Enquiries from the website form land in one shared list, and the desk adds missed calls, walk-ins and referrals in seconds. Each one has a counsellor. Follow-up reminders keep every student warm, and a clear admissions pipeline shows the counsellor the next step at every stage, so no enquiry is forgotten.
Yes. You raise INR fee invoices with taxes on each line, record full or part payments by UPI, cash, cheque or bank transfer, and a PDF receipt is made for each one. Every bill shows Unpaid, Partially paid or Paid, with an Overdue flag, and parents can open it from a link. Reminders tell your team whom to call about dues.
You add your own fields for batch, course and timing, and tag each student when admission is confirmed. Filter by batch and every counsellor sees the same list of who has joined. There is no automatic seat counter, but the list for each batch is always one click away.
No. CIPHER CRM does not send SMS or WhatsApp messages on its own. Reminders go to your counsellors, telling them whom to call and when, and they call, email or open a WhatsApp chat in one click. They log every conversation on the student record, so it stays with the institute.
Most institutes go live in 1 to 3 days. We bring your data across from your spreadsheets or old tool for free, set up your admission stages, and train your counsellors in Hindi and English. You do not need any technical team to start.
Yes. It supports unlimited counsellors and staff on one flat plan, with no per-user fees. You can give each centre its own department, or run it as its own company under the same login and switch in one click, and access by job role sets what each counsellor and centre head can see.
Every plan includes every feature, and you choose to pay quarterly or yearly. Pricing is flat, so your whole counselling team is covered without per-user fees. We share the exact price on a quick call. Call +91 97122 00017 for pricing and a free demo.
15 dedicated Education sub-vertical CRM pages - each with specific workflows and FAQs
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On the call we map out your sales stages, answer whatever you want to ask, and show you exactly how your team would work day to day.
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