Healthcare CRM for Hospitals & Diagnostic Labs in India

For most clinics, labs and hospitals in India, CIPHER CRM is a strong fit for the front office. It is India-first, runs in the browser on any phone and keeps working offline, and it holds patient enquiries, appointment and recall reminders for the desk, and billing in one place, flat-priced and live in 1-3 days. It is used by 192+ businesses across India, rated 4.8/5. Compare it against your own workflow before deciding.

In CIPHER CRM every enquiry goes on one list, and each appointment and recall gets a reminder with a date. When it comes up, the front desk gets a notification, sees the patient on the calendar and calls or opens WhatsApp in one click. That way the clinic brings people back instead of waiting for them to call.

CIPHER CRM uses flat pricing with no per-user fees, so a clinic or lab can add its whole front-office team for one predictable cost. Every plan includes every feature, from INR billing to offline mode. Exact pricing depends on your size and needs, so call +91 97122 00017 for a quote and a free demo.

Yes, in a simple way. From any patient row, one click opens a WhatsApp chat with that patient, next to call and email. A WhatsApp-style messaging tab inside the CRM is in development. Today the front desk logs every conversation on the record, each enquiry carries a named owner and a follow-up date, and nothing depends on a personal phone.

Yes. In CIPHER CRM every invoice line can carry GST where it applies, the client's tax number prints on the bill, and payments are recorded against it, so a clinic, lab or hospital can bill for consultations, tests and packages and track what is paid without a separate tool.

CIPHER CRM is used by 192+ businesses across India, including healthcare providers in Mumbai, Bengaluru, Hyderabad, Ahmedabad, Pune, Chennai, Jaipur, and Kochi. Users include multi-specialty hospitals, dental chains, diagnostic labs, IVF centres, physiotherapy clinics, Ayurveda centres, eye hospitals, and home healthcare services - all using it for patient enquiries and relationships, not clinical records.

CIPHER CRM is a clinic front desk CRM for patient relationships and enquiries - it is not a clinical EMR and is not built to hold prescriptions, clinical notes, or ABHA health records. It is designed for your front desk, marketing team and patient counsellors to capture enquiries, set appointment and recall reminders, quote checkup packages and tag referrals, so you book more appointments and keep more patients.

You set a reminder on each appointment, usually for the day before. When it comes up, the front desk gets a notification and calls or opens a WhatsApp chat with the patient in one click. When a patient confirms, cancels or reschedules, the desk updates the record so the day's list stays accurate. Reminders go to your team, so the patient always hears from a real person.

Yes. Keep each wellness, vaccination or screening package in your price list with its rate. Tag patients by package or last visit, filter the list, and call or email them one by one from the row. For families and corporate clients, send an estimate link they can accept online, then turn it into an invoice in one click.

You can add a consent field to every enquiry, so your team knows whether a patient agreed to follow-up calls. Data travels over HTTPS, is backed up regularly, and access is set by job role, with staff limited to their own work if you choose. Private notes stay visible only to the person who wrote them and to admins, who can read but not change them. CIPHER CRM is meant for the front office, not for clinical or prescription data.

Yes. You can put each branch or department in its own group, give staff roles, and limit front-desk staff to their own work while marketing heads see everything. If two hospital groups need fully separate data, each can run as its own workspace, and one login switches between them in a click.

Most healthcare teams go live within 1 to 3 days. Setup includes free migration of your existing patient contact list from spreadsheets, Excel files, or old CRMs, setup of your pipeline stages, lead sources and checklists, and onboarding for your front-desk and marketing team in Hindi and English. There are no setup fees and no per-user charges.

Every plan includes every feature, and you choose to pay quarterly or yearly. There are no per-user fees, so your whole team is covered. Contact +91 97122 00017 or book a free demo to get pricing that fits your hospital, clinic, or diagnostic lab.