Getting started & setup
How do I get started with CIPHER CRM?
Book a free demo and tell us what you do and how big your team is. We do not hand you an empty login. We set the CRM up around your work, move your existing data in, and walk you through it live, so day one already looks like your business.
How long does setup take?
Most teams are live in 1 to 3 days. We handle the configuration and the data import, so there is no long rollout to dread. You start using it, and it grows on the team from there.
Do you migrate my existing data?
Yes, and it is free. We move your leads, contacts and records over from spreadsheets or your old tool, so nothing gets left behind and nobody has to retype a thing by hand.
Do I need a credit card to start?
No. Book a demo and get going with no card and no lock-in. You decide it is worth paying for only after you have seen it on your own work.
Features & how it works
What features are included in CIPHER CRM?
CIPHER CRM comes with 51 built-in features across eight areas: sales and lead management, invoicing and finance, projects and operations, communication and marketing, customer support, reports and analytics, security and access control, and mobile and system. Every one of them is included in every plan and every industry edition.
Is there a mobile app?
Yes. There is a full Android CRM app so your team can capture leads, update deals and raise an invoice from the road, plus a branded client app your own customers can use.
Does it work on patchy connections?
Yes. The Android app is built for Indian field conditions. Staff can add and update records on a weak signal, and the app holds up on patchy networks instead of stalling mid-entry.
Can I create invoices and track payments?
Yes. Estimates, invoices, recurring bills, multi-currency, credit notes and payment tracking all live inside the CRM - so a quote can become an invoice and then a received payment without ever leaving the screen.
Does CIPHER CRM have lead management software?
Yes. Lead and enquiry management captures every lead from your website forms, phone calls and Google into one place, auto-assigns it to the right person, and tracks it through follow-ups to close - so nothing slips through the cracks.
Does CIPHER CRM do GST invoicing and billing?
Yes. GST-ready invoicing and billing is built in - create and send professional invoices in rupees, plus estimates, recurring invoices, credit notes and multi-currency bills, and track every payment against the customer.
Is there a sales pipeline in CIPHER CRM?
Yes. Deals and opportunities move through clear pipeline stages with estimated values and expected close dates, so you can see what is likely to land this month and exactly where each deal is stuck.
Can I create estimates and quotations?
Yes. Build detailed estimates and quotations, send them to the customer by email or SMS, and turn an approved quote into a GST invoice in one click - no re-typing anything.
Does CIPHER CRM track payments and pending dues?
Yes. Payment and collection tracking shows what is received, pending and overdue against every customer, so chasing dues is a quick, organised job instead of a guessing game.
Does CIPHER CRM have reports and dashboards?
Yes. Built-in reports and a custom report builder cover sales, leads, invoicing and team activity, so owners and managers can see performance at a glance and export exactly what they need.
Can CIPHER CRM find new leads from Google?
Yes. Google Lead Finder helps you discover and import potential business leads straight into the CRM, so your pipeline keeps filling without buying contact lists.
Industries
Which industries does CIPHER CRM support?
CIPHER serves 31 industries - logistics, healthcare, real estate, manufacturing, legal, education and more - each with its own edition, and 465 sub-industries under them. There is a good chance yours is already built.
Is CIPHER customised for my industry?
Yes. One strong core is shaped into 31 industry editions, so the workflows, templates and priorities match how your sector really sells and runs. It is not a blank CRM you have to bend into shape yourself.
Are the features the same across all industries?
Yes. Every industry edition carries the same 51 features. The workflows are tuned to your sector, but no feature is locked to a specific industry or sold as an add-on.
Do you have a CRM for logistics and transport companies?
Yes. CIPHER CRM has a dedicated logistics CRM edition for transporters, fleet operators, freight forwarders, packers and movers, and courier and 3PL companies - with lead capture, enquiry and quotation tracking, GST invoicing and a mobile field app.
Is there a real estate CRM in CIPHER CRM?
Yes. The real estate CRM edition helps brokers, builders and property consultants capture buyer leads, schedule site visits, track bookings and follow up on time, with every call and visit logged against the buyer so nobody goes quiet unnoticed.
Do you have a CRM for healthcare, clinics and hospitals?
Yes. The healthcare CRM edition suits clinics, hospitals, diagnostic labs and dental practices - patient enquiries, appointment follow-ups, recurring billing, and role-based access so records stay private.
Do you have a CRM for schools, colleges and coaching institutes?
Yes. The education CRM edition helps coaching institutes, schools, colleges and edtech teams capture admission enquiries, nurture leads, track follow-ups and coordinate the whole admission journey.
Is there a CRM for manufacturers and distributors?
Yes. The manufacturing CRM edition helps factories, distributors and B2B suppliers manage sales, dealer and key accounts, quotations, purchase orders and GST billing in one place.
Do you have a CRM for financial services and advisors?
Yes. The financial services CRM edition suits advisors, brokers, NBFCs and accounting firms - managing client pipelines, compliance-friendly notes, renewals and follow-ups, with role-based access for sensitive data.
Do you have a CRM for retail and ecommerce businesses?
Yes. The retail and ecommerce CRM edition unifies customer data across channels, tracks enquiries and orders, and keeps follow-up reminders and repeat-purchase nudges on one screen.
Pricing & plans
How much does CIPHER CRM cost?
Pricing is based on your team and usage, not on which features you are allowed to switch on. So you never get upsold something you assumed was standard. Tell us your team size and we will give you a straight quote.
Are all features included in every plan?
Yes. All 51 features are in every plan and every industry edition. No per-module pricing, no locked features, no surprise at renewal.
Is there any lock-in?
No lock-in. Start with a free demo, no card needed, and free data migration when you come across. If it is not for you, you are not tied in.
Is there a free trial or free demo of CIPHER CRM?
You can start with a free, no-card demo tailored to your business, plus free data migration when you join. Pricing is based on your team and usage rather than a fixed per-seat rate, so ask us for a straight quote for your size.
WhatsApp & integrations
Does CIPHER CRM integrate with WhatsApp?
WhatsApp Business messaging is planned for the next release phase. Today your team logs every customer conversation against the right record, sets follow-up reminders, and sends SMS and email from inside the CRM, so nothing lives in someone’s personal phone.
What else does CIPHER connect to?
CIPHER connects to the tools Indian teams already use - Google Meet and Calendar, SMS gateways, payment links, email and the Android app - so the CRM fits into your day instead of forcing a new one on you.
Can CIPHER CRM send SMS to customers?
Yes. SMS management is built in for India, with support for DLT-registered sender IDs and templates, so you can send transactional and update messages alongside email.
Security & data
Is my data safe with CIPHER CRM?
Yes. Role-based permissions mean each person only sees what they should, inactivity auto-logout guards an unattended screen, and document storage is access-controlled - all running on 99.9% uptime.
Who can access my data?
You do. Role-based permissions on every record decide what each person can see and change, and individual logins keep every action traceable back to a name.
Do you offer role-based access control?
Yes. Role-based permissions are built into every record, backed by inactivity auto-logout and per-role document storage, so client details and money trails stay with the people who should see them.
Support & training
What support do you offer?
You can reach the CIPHER team on WhatsApp, phone and email, in Hindi, Gujarati or English. Onboarding and free data migration are part of the deal, so you are looked after from day one rather than left to work it out alone.
Is training included?
Yes. Setup includes a walkthrough built around your team, and the CRM is made to be picked up in days, not months. Most people are comfortable in it within the first week.
Do you support Hindi and other Indian languages?
Yes. Our team supports you in Hindi, Gujarati and English, so you can set up the CRM and get help in the language you are most comfortable with.
Company & trust
Who is behind CIPHER CRM?
CIPHER CRM is built by CIPHER Craft Pvt. Ltd., a private limited company started in 2018 and based in Rajkot, Gujarat. The same team that builds the product talks to the businesses that use it.
Where is CIPHER based?
CIPHER Craft Pvt. Ltd. is based in Rajkot, Gujarat, and works with businesses right across India.
How many businesses use CIPHER CRM?
CIPHER CRM runs 192+ businesses across 31 industries in India, with an average rating of 4.8 out of 5.
Is CIPHER CRM a real, registered company?
Yes. CIPHER CRM is run by CIPHER Craft Pvt. Ltd., a registered private limited company started in 2018 and based in Rajkot, Gujarat.
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