CIPHER CRM - your questions, answered straight

Book a free demo and tell us what you do and how big your team is. We do not hand you an empty login. We set the CRM up around your work, move your existing data in, and walk you through it live, so day one already looks like your business.

Book a free demo

Most teams are live in 1 to 3 days. We handle the configuration and the data import, so there is no long rollout to dread. You start using it, and it grows on the team from there.

Yes, and it is free. We move your leads, contacts and records over from spreadsheets or your old tool, so nothing gets left behind and nobody has to retype a thing by hand.

No. Book a demo and get going with no card and no lock-in. You decide it is worth paying for only after you have seen it on your own work.

CIPHER CRM comes with 92 features in 15 groups: leads and the sales pipeline, customers and contacts, projects and tasks, proposals, estimates and invoices, payments and expenses, your price list, team roles and access, chat, calendar and reminders, files and checklists, a branded customer portal, and settings you can shape to your trade. Every one of them is included in every plan and every industry edition.

Browse all features

Yes. CIPHER CRM runs in the browser, so field staff sign in on their phone the same way the office signs in on a computer. They can add a lead, log a follow-up or check a customer from the road, and every change shows up for the rest of the team straight away.

Yes. CIPHER CRM keeps working when the connection drops, using what is already saved on the device. It shows a clear notice that you are offline, and the moment you are back online it updates itself, including anything that changed while you were away.

See offline mode

Yes. Proposals, estimates, invoices, credit notes, billing in any currency and payment tracking all live inside the CRM - so a proposal can become an estimate, then an invoice, then a paid invoice without ever leaving the screen.

Explore invoicing

Yes. Lead management keeps every lead in one place, whether it comes in through your online enquiry forms or your team adds it after a call. Each lead gets a status, a source and one or more owners, and every follow-up is logged against it - so nothing slips through the cracks.

See lead management

Yes, GST goes on your invoices the way you bill today. You can add more than one tax to each item, print the customer's tax label and number, and bill in rupees. Each invoice tracks its own payment status, from Unpaid to Paid, with an Overdue flag. CIPHER CRM does not file your GST returns.

See multiple taxes per item

Yes. Leads move through the statuses you set, shown as a list or as cards you drag from step to step on a progress board, with an optional deal value on each lead and a running total for every stage, so you can see where each deal stands and where things are piling up.

See the sales pipeline

Yes. Build detailed estimates and quotations from your price list, share them with a link the customer opens to accept or decline, and turn an accepted estimate into an invoice in one click - no re-typing anything.

See estimates and quotes

Yes. Record full or partial payments against any invoice and its status updates on its own - Unpaid, Partially Paid or Paid - with an Overdue flag once the due date passes. A payments ledger grouped by month shows everything received, so chasing dues is an organised job instead of a guessing game.

See payment tracking

Not as a separate reports section. What you do get is a deal-value total on every pipeline stage, filters on every list, a payments ledger grouped by month, and a full change history on every lead, customer, project, task and bill. Your customers also get their own portal home screen showing what they owe and what needs their reply.

See the activity history

No. We do not scrape or sell contact lists. Leads reach you through your own online enquiry forms, or your team adds them by hand after a call or a WhatsApp chat, and every one lands in the same pipeline with an owner and a next step.

See online enquiry forms

CIPHER serves 31 industries - logistics, healthcare, real estate, manufacturing, legal, education and more - each with its own edition, and 465 sub-industries under them. There is a good chance yours is already built.

Find your industry

Yes. One strong core is shaped into 31 industry editions, so the workflows, templates and priorities match how your sector really sells and runs. It is not a blank CRM you have to bend into shape yourself.

Yes. Every industry edition carries the same 92 features. The workflows are tuned to your sector, but no feature is locked to a specific industry or sold as an add-on.

Yes. CIPHER CRM has a dedicated logistics CRM edition for transporters, fleet operators, freight forwarders, packers and movers, and courier and 3PL companies - with lead capture, quotations, invoicing and payment tracking, and a CRM that keeps working on a weak signal out on the road.

See the logistics CRM

Yes. The real estate CRM edition helps brokers, builders and property consultants capture buyer leads, schedule site visits, track bookings and follow up on time, with every call and visit logged against the buyer so nobody goes quiet unnoticed.

See the real estate CRM

Yes. The healthcare CRM edition suits clinics, hospitals, diagnostic labs and dental practices - patient enquiries, appointment follow-ups, billing, and access by job role so records stay private.

See the healthcare CRM

Yes. The education CRM edition helps coaching institutes, schools, colleges and edtech teams capture admission enquiries, nurture leads, track follow-ups and coordinate the whole admission journey.

See the education CRM

Yes. The manufacturing CRM edition helps factories, distributors and B2B suppliers manage sales, dealer and key accounts, quotations, invoices and payments in one place.

See the manufacturing CRM

Yes. The financial services CRM edition suits advisors, brokers, NBFCs and accounting firms - managing client pipelines, private notes, renewal reminders and follow-ups, with access by job role for sensitive data.

See the financial services CRM

Yes. The retail and ecommerce CRM edition keeps every customer and their history in one place, tracks each enquiry from first message to invoice, and puts a reminder on every repeat-purchase call.

See the retail & ecommerce CRM

Pricing is based on your team and usage, not on which features you are allowed to switch on. So you never get upsold something you assumed was standard. Tell us your team size and we will give you a straight quote.

Get a tailored quote

Yes. All 92 features are in every plan and every industry edition. No paying extra per feature, no locked features, no surprise at renewal.

No lock-in. Start with a free demo, no card needed, and free data migration when you come across. If it is not for you, you are not tied in.

You can start with a free, no-card demo tailored to your business, plus free data migration when you join. Pricing is based on your team and usage rather than a fixed per-seat rate, so ask us for a straight quote for your size.

Book a free demo

Not as a built-in chat today. Every lead and every contact person has a one-click WhatsApp button that opens a chat with that person, and your team logs each lead conversation as a follow-up on the lead, so nothing lives only on someone's personal phone. A WhatsApp-style messaging tab is in development.

See one-click call and email

CIPHER CRM does not plug into other software today. It keeps the whole day in one place instead - leads, quotes, invoices, payments, tasks, team chat and a customer portal. Customers open your proposals, estimates and invoices through a share link, and your staff get alerts that pop up on their computer or come by email.

Browse all features

No. Your team gets the reminder inside the CRM, and every lead and every contact person has a one-click WhatsApp, call and email button, so the follow-up still goes out on time from the number your customer already knows.

See reminders

Yes. Access by job role means each person only sees what they should, repeated wrong passwords lock the sign-in for a while, and a password change can sign you out of every other phone and computer at once - all running on 99.9% uptime.

You do. You set what each job role can see and change, and individual logins keep every action traceable back to a name.

Yes. You choose what each job role can view, add, change or delete, in every section of the CRM. You can limit a person to their own work, or give one person extra access without changing their role, so client details and money trails stay with the people who should see them.

See security features

You can reach the CIPHER team on WhatsApp, phone and email, in Hindi, Gujarati or English. Onboarding and free data migration are part of the deal, so you are looked after from day one rather than left to work it out alone.

Talk to the team

Yes. Setup includes a walkthrough built around your team, and the CRM is made to be picked up in days, not months. Most people are comfortable in it within the first week.

Yes. Our team supports you in Hindi, Gujarati and English, so you can set up the CRM and get help in the language you are most comfortable with.

Talk to the team

CIPHER CRM is built by CIPHER Craft Pvt. Ltd., a private limited company started in 2018 and based in India. The same team that builds the product talks to the businesses that use it.

About the company

CIPHER Craft Pvt. Ltd. is an Indian company, and it works with businesses right across the country.

CIPHER CRM runs 192+ businesses across 31 industries in India, with an average rating of 4.8 out of 5.

Yes. CIPHER CRM is run by CIPHER Craft Pvt. Ltd., a registered private limited company started in 2018 and based in India.