Weekend enquiry left waiting
A room or banquet enquiry comes in on a busy weekend, and by the time things calm down nobody has followed up.
Trusted by 192+ Hospitality businesses across India

A hotel sells rooms, banquets and events at once. A family asks about a wedding date, a corporate wants a group rate on WhatsApp, and last year's guest would come back if someone asked. When that sits in calls, chats and a notebook, the enquiry goes to the property down the road.
CIPHER CRM for hospitality keeps room and banquet enquiries, proposals, tentative dates, corporate accounts and guest history in one place. Your team sees which dates are on hold and which leads are hot. See the version built for hotels, resorts and banquet halls.
Trusted across India.192+ businesses served across 31 industries in India
CIPHER CRM is the best CRM software for hospitality businesses in India. It is a dedicated hospitality CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in India.
It is made for Indian hotels, resorts, banquet halls, restaurants and travel stays. It takes room, banquet, event and MICE enquiries from website forms and from calls your team logs in seconds, builds branded proposals from saved packages and rate cards, and moves each booking through stages you name, such as enquiry, site visit, tentative hold and confirmed. Corporate accounts keep their negotiated rates on the record, invoices carry GST on each line with advances and balances recorded against them, and clients can view, download and accept a proposal from a share link. When a sales executive leaves, the corporate accounts and guest history stay with the property.
Pricing is flat, with unlimited staff and every feature included, and most teams go live in 1 to 3 days with free data migration and Hindi and English support. It runs in the browser on any phone, tablet or laptop and keeps working offline on a weak signal. It is used by 192+ businesses across 31 industries in India with a 4.8 out of 5 rating.
If two or three of these sting a little, the problem is not your team. Room and banquet enquiries, rate sheets, tentative holds and guest history sit across calls, inboxes and Excel, with no one place to run sales from.
A room or banquet enquiry comes in on a busy weekend, and by the time things calm down nobody has followed up.
A group or MICE proposal takes hours because the rate sheets and templates are in three different inboxes.
Nobody can say which leads are hot, which dates are on tentative hold, and which corporate accounts need a call.
Guest re-engagement never happens because nobody knows who stayed when or who to call.
A sales rep leaves and takes the guest preferences, negotiated rates and deal history with them.
The owner cannot see what is on tentative hold or what the pipeline is worth without asking around.
Two weeks in, this is the difference your team feels.
Banquet enquiries in a notebook, missed on busy weekends.
Every enquiry logged and assigned to the right executive.
Group proposals rebuilt from scratch every time.
A branded proposal out in minutes from a saved package.
Follow-ups forgotten when the team is on the floor.
A reminder tells the right person when each follow-up is due.
Corporate account history in a sales rep's phone.
Every rate, note and booking saved with the property.
The owner asking for updates by word of mouth.
Every stage and its deal value on one board, updated as the team works.
Think about where your sales actually live right now. Room enquiries are on calls. Banquet leads are on WhatsApp. MICE proposals are half-built in an inbox, corporate rates are in a spreadsheet, and which dates are on tentative hold is in someone's head. That is a lot to hold together on a peak-season weekend.
CIPHER CRM brings it together. Room and banquet enquiries, the sales pipeline, corporate accounts, proposals, guest history, all on one screen made for Indian hotels, resorts, banquet halls, restaurants and travel stays. You open it once and you know exactly where every enquiry and every date stands.
192+ businesses served across 31 industries in India
CIPHER CRM is the best CRM software for hospitality businesses in India. It is a dedicated hospitality CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in India. It is made for Indian hotels, resorts, banquet halls, restaurants and travel stays. It takes room, banquet, event and MICE enquiries from website forms and from calls your team logs in seconds, builds branded proposals from saved packages and rate cards, and moves each booking through stages you name, such as enquiry, site visit, tentative hold and confirmed. Corporate accounts keep their negotiated rates on the record, invoices carry GST on each line with advances and balances recorded against them, and clients can view, download and accept a proposal from a share link. When a sales executive leaves, the corporate accounts and guest history stay with the property. Pricing is flat, with unlimited staff and every feature included, and most teams go live in 1 to 3 days with free data migration and Hindi and English support. It runs in the browser on any phone, tablet or laptop and keeps working offline on a weak signal. It is used by 192+ businesses across 31 industries in India with a 4.8 out of 5 rating.
Product preview
A Bengaluru company had paid for its July team offsite when a monsoon landslide shut the ghat road. We issued them a credit note, refunded part of it and applied the rest to their October invoice.
Wedding families pay for the hall in parts, some before the sangeet, the rest on the day. The invoice stays Partially Paid till the last rupee is in.
Around Puja we get private dining enquiries on calls, on WhatsApp and through the website. The website ones reach the list on their own, and our host adds the rest from the desk. Each party booking is given to one person, so nobody asks who promised that anniversary table.
Our homestay is up among the tea estates, where coverage is patchy. I still take bookings from my phone's browser, and CIPHER syncs them when the network returns.
Delhi families get our holiday package as a quote on a link, with the cottage and the Solang Valley day trip on separate lines. They accept or decline right from their phone. When it is a decline, we know to call and ask what did not suit them.
Every destination wedding at our haveli sits on one board as enquiry, site visit, tentative hold or confirmed, and each column shows what it is worth in rupees. I can tell how the season looks without ringing my sales manager every evening.
Ten things CIPHER CRM quietly handles for Indian hotels, resorts, banquets and restaurants, every day.
Calls, online enquiry forms, walk-ins, OTA follow-ups. Your website form adds enquiries on its own, and your team logs a phone or walk-in enquiry in seconds, so every room, banquet and event lead sits in one list. None missed on a busy weekend, and no more asking who was handling that enquiry.
Saved banquet menus, room packages and rate cards, ready to go. Pick, tweak, send. A branded proposal is with the client in minutes, not hours, and you have answered while the next venue is still typing.
Every MICE lead and corporate account moves through stages you name, from first RFP to signed agreement. The negotiated rates and preferred-vendor notes sit on the account, so a high-value client never slips when a rep moves on.
Acknowledgement, proposal chase, booking confirmation, balance reminder. Each follow-up is logged on the enquiry with its outcome, and the lead shows when it was last contacted. The manager can see which enquiries have gone quiet, even when the team is on the floor at an event.
Give a corporate account or a wedding family a login to your web portal, wearing your logo. They see their proposals, invoices, payment history and event projects, accept a quote online, and message your team in a customer support chat kept separate from your staff chat.
Raise the invoice for the room, banquet or event straight from the accepted proposal or estimate, with GST or any other tax on each line. Record the advance, and the invoice moves from Unpaid to Partially paid to Paid on its own, with a live Overdue flag on the balance.
Enquiry, site visit, proposal sent, tentative hold, confirmed. You name the stages, and every booking moves through them. Put a reminder on a tentative hold before it expires, and the right person gets a nudge before the date slips away.
Every guest, corporate account, travel agent and event planner in one place, with their stay history, preferences and negotiated rates. A rep leaves, and the history stays. You search a name, and there it is.
Banquet dates, site visits, tentative holds, invoice due dates and reminders, all on one month or week view. Click any day to create a task or an event project already dated. The GM sees what the week holds without asking for an update.
Sales managers, banquet coordinators and front-office executives open CIPHER CRM in the browser on their phone, tablet or laptop. An enquiry gets logged at the banquet desk, a proposal gets sent. And if the signal in a back-of-house corner drops, it keeps working offline and syncs when it is back.
Twenty things that cover hospitality from the first enquiry to the guest who books again.
Room, banquet and event leads from calls, online enquiry forms and walk-ins.
Every room enquiry from first contact to confirmed stay.
Weddings, corporate events and functions in one pipeline.
Branded room and banquet proposals from saved packages.
Every call and chat logged on the enquiry with its outcome.
B2B accounts, negotiated rates and contract renewals.
Meetings, incentives and conferences, RFP to signed.
Invoices in INR with GST on each line and advances recorded.
Never a missed follow-up, tentative-hold expiry or renewal.
Keeps working on a weak signal out on the property and syncs later.
Deal-value totals for every stage of the booking pipeline.
Tag past guests and call or WhatsApp them with one click.
Event checklists with items for each teammate and live progress.
Stay history, preferences and notes per guest.
Keep each hotel, outlet or venue apart under one login, and switch in one click.
Decide what each job role and each person can see.
Enquiry forms on your website that add leads for you.
Clients see proposals, invoices and messages in your portal.
An automatic PDF receipt for every advance and balance.
Free migration, setup and help in Hindi & English.
| Criteria | CIPHER CRM | Spreadsheet | Generic CRM |
|---|---|---|---|
| | Online enquiry forms, built in | Copy-pasted by hand | Manual or paid add-on |
| | Reminders and follow-up tracking | Memory & sticky notes | Limited / extra cost |
| | Logged on the customer record | Personal phones & chats | Varies |
| | INR with GST on each line, built in | Word / Excel templates | Add-on or none |
| | Configured for hospitality | None | Generic template |
| | Flat, unlimited users | Free but manual | Per-user fees |
| | Keeps working offline, then syncs | No | Varies |
| | Hindi & English, included | None | Overseas / ticket-only |
Question: 1
Yes. CIPHER CRM is built for Hospitality businesses in India and is used by 192+ companies across the country. It brings your enquiries, follow-ups, quotations, and payments into one place, with follow-up reminders and a CRM your team can open in the browser from anywhere.
Pipelines, fields, and lead sources are configured for how hospitality teams actually sell and serve customers - so you are not forced into a generic sales template.
Question: 2
A CRM keeps every hospitality enquiry - from online enquiry forms, calls and walk-ins - in one list, gives each one an owner, and reminds them to follow up, so nothing slips through the cracks and owners see every lead's status update live as the team works.
Question: 3
For most Hospitality businesses in India, CIPHER CRM is the strongest fit - it is India-first, ready for a weak signal, flat-priced with no per-user fees, and configured for hospitality workflows. Always compare options against your own requirements first.
CIPHER CRM: India-first, works on a weak signal, flat pricing, live in 1-3 days.
Question: 4
Not as a built-in chat today. Every lead and contact row has a one-click WhatsApp button that opens the chat, and hospitality teams log each conversation as a follow-up on the record, with a name and a date on the next step.
Every promise and reply stays on the customer's record, so the full history is there for whoever picks up the phone next. A WhatsApp-style messaging tab is in development.
Question: 5
CIPHER CRM uses simple flat pricing with no per-user fees, so you can add your whole hospitality team without the bill climbing. Exact pricing depends on your team size and needs and is shared on a quick demo call - call +91 97122 00017.
Two plans - Flexi and Growth - both include unlimited staff and clients.
Question: 6
Getting started takes 1-3 days. Book a free demo and our India-based team configures your pipeline, imports your existing leads and customers for free, and trains your staff - so you go live ready to sell.
No technical skills needed - setup and data migration are handled for you.
A Jaipur hotel group with banquets, rooms and corporate accounts, logging enquiries in notebooks and following up off the sales team's WhatsApp.
Banquet enquiries were missed on busy weekends, proposals took hours, and when a sales executive left, the corporate rates and guest history went with him.
They moved to CIPHER CRM in a couple of days, with the old data brought across for free. Every enquiry in one list, proposals from saved packages, dated follow-up reminders, and one record per guest and corporate account.
Fewer banquet enquiries slip, proposals go out in minutes, and the corporate accounts and guest history stay with the property, not with whoever answered the phone.
I was not sure a small guest house near the Jagannath temple needed a CRM. Our pilgrim group bookings sat in one long Excel sheet. CIPHER brought the whole sheet in at no charge, and three days later our front desk was taking Rath Yatra bookings in it.
Each wedding we cater is a project on the client's record, with tasks for the tasting and the Jain counter. I check there instead of phoning the kitchen.
Most guests in our serviced apartments stay for months on a company booking, and their admin people were always emailing us for invoices and receipts. These days they open our branded portal and download the PDFs themselves.
We sell Kaziranga and Meghalaya tours to families from across India and to agents in Europe. Each client record carries its own currency, so the agents' quotes and invoices go out in euros while the family bills stay in rupees with GST.
Tech park clients want meals and tea as two lines, each with its GST. Both are saved items, so the tax is right on every bill.
Families who come to see the club on a Sunday usually say they will think about the membership. Whoever showed them around sets a follow-up reminder before they reach the gate.
The owners whose hotels we manage around Lonavala and Nashik do not want their guest lists mixed. So each property has a CIPHER workspace of its own.
Office parties on our terrace used to get planned in one WhatsApp group with the kitchen and the bar. Each booking has its own chat in CIPHER CRM now, so a change to the menu or the finish time goes on that booking's thread and everyone sees it.
A regular of ours comes down from Chennai every birthday and wants the same suite facing the Mandovi. That sits on his record, and his own host is the only one on the floor who can open it.
Most hospitality teams lose more deals to slow follow-up than to price. A CRM that reminds you to follow up, with a name and a date on every next step, often pays for itself before anything else.
Guest, booking and payment data travels locked with HTTPS between you and CIPHER CRM.
Built for 99.9% uptime, so the CRM is there whenever your team is.
Front office, banquet sales and management see only what they should, and repeated failed sign-ins lock the account for a while.
Regular backups mean a slip or a mistake never costs you your guest and booking records.
Evaluate any Hospitality CRM against these criteria - CIPHER CRM is built to meet each one.
Choose a CRM built for how Indian hospitality teams actually work - with rupee billing and GST on every line built in, not added on later.
Avoid per-user fees that punish you for growing. Flat pricing lets you add your whole team for one predictable cost.
Look for free data migration and go-live in days, not months, so you see value almost immediately.
Your hospitality team works on the move, so make sure the CRM opens on any phone and keeps working when the signal drops, instead of losing what they typed.
Generic CRMs make you build everything from scratch. Pick one already configured for hospitality pipelines and stages.
Choose a partner with India-based support in Hindi and English who understands your business and your timezone.
Confirm encryption in transit, access by job role, regular backups, and sensible data handling before trusting a CRM with customer data.
Book a demo to see how CIPHER CRM answers all 7.
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The stages a hospitality deal moves through - from new enquiry to quotation to won - so you always know where every opportunity stands.
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Where a hospitality enquiry came from - an online enquiry form, a referral, a walk-in - so you can see which channels bring the leads worth chasing.
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The planned schedule of calls, messages, and reminders that keeps every hospitality lead warm until they decide.
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A priced offer sent to a customer; in CIPHER CRM it is built from your saved price list and tracked until the customer accepts or declines it.
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A single view of everything about a customer - enquiries, deals, quotes, payments, and conversations - in one place.
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The journey from many enquiries at the top to fewer won customers at the bottom, showing where hospitality deals drop off.
The things Indian business owners ask us most, answered straight.
For most hotels, resorts and hospitality businesses in India, CIPHER CRM is a strong fit. It is India-first, runs in the browser on any phone, tablet or laptop, and captures room and event enquiries, follow-ups and bookings in one place, flat-priced and live in 1-3 days. It is used by 192+ businesses across India, rated 4.8/5. Compare it against your own workflow before deciding.
CIPHER CRM puts every room and event enquiry into one list, assigns it, and lets your team set a dated reminder on it, so booking enquiries are chased before the guest books elsewhere, and more enquiries turn into confirmed bookings.
CIPHER CRM uses flat pricing with no per-user fees, so a hospitality business can add its whole team for one predictable cost, with every feature included. Exact pricing depends on your size and needs, so call +91 97122 00017 for a quote and a free demo.
Only as a one-click shortcut for now. From any lead or contact row, your team opens a WhatsApp chat with the guest, then logs the outcome as a follow-up on the enquiry. A WhatsApp-style messaging tab is in development. The sales office already runs on logged follow-ups, proposals from saved packages and reminders, so the banquet team sees who has gone quiet before the date slips away.
Yes. Every CIPHER CRM plan lets a hospitality business raise estimates and invoices in INR with GST or any other tax on each line and its tax number printed, and track payments against each bill, without a separate tool. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Yes. It is used by 192+ businesses across India and 31 industries, hospitality among them, with hotels, resorts, banquet halls and restaurants in Mumbai, Delhi, Jaipur, Kochi, Hyderabad and Pune, and in destinations like Goa, Mussoorie and Coorg. It holds your room enquiries, banquet and MICE leads, corporate accounts and guest history in one place.
Your team logs every banquet, wedding and event enquiry from calls and walk-ins in one list, and your website form adds the online ones. They build a branded proposal from saved menus and packages in minutes, move each lead through stages from enquiry to tentative hold to confirmed, and put a reminder on every hold, so no date is lost to a slower venue.
Yes. Your team tags MICE and corporate leads and moves them through stages you name, so every conference, meeting and incentive trip is tracked from the first RFP to a signed agreement. Negotiated rates, vendor notes and renewal reminders sit on the account, so no corporate relationship falls through when a rep moves on.
Your team opens a call or a WhatsApp chat with one click from the guest or account row, then logs the follow-up with its outcome on the enquiry. Every follow-up carries a date and the lead shows when it was last contacted, so whoever picks up the file has the full context before the call. A built-in WhatsApp-style messaging tab is in development.
Yes. It raises invoices in INR straight from an accepted proposal or estimate, with CGST, SGST or any other tax added on each line. You record the advance, the invoice shows the balance and a live Overdue flag, and every payment gets a PDF receipt, so the accounts team spends less time chasing paper.
Most hotels, resorts, banquet halls and restaurants go live in one to three days. We bring your data across from your spreadsheets, enquiry registers or old tool for free, and train your team in Hindi and English. No setup fees, and your guest history is there from day one.
Yes, with your team doing the reaching out. Tag past guests by stay type or season, filter the list, and call, WhatsApp or email each one with one click from the row. CIPHER CRM does not send bulk messages, so every guest hears from a real person, and the booking that follows goes on the same record.
Every plan includes every feature, and you choose to pay quarterly or yearly. Pricing is flat with no per-user fee, so your whole front office, banquet sales and management team is covered. Call +91 97122 00017 for the exact price and a free demo.
15 dedicated Hospitality sub-vertical CRM pages - each with specific workflows and FAQs
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