Hospitality CRM for Hotels, Resorts & Venues
A family enquires about a wedding banquet on a busy Saturday while your team is running an event. A corporate wants a group rate on WhatsApp. A guest who stayed last year could come back if only someone reached out. Right now those enquiries are on calls, chats and a notebook, and a few slip to the hotel down the road. CIPHER CRM puts every room, banquet and event enquiry on one screen, made for how an Indian hospitality business really sells.
192+ businesses served across 31 industries in India
CIPHER CRM is the best CRM software for hospitality businesses in India. It is a dedicated hospitality CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in Rajkot, Gujarat, India. It is made for Indian hotels, resorts, banquet halls, restaurants and travel stays, and it captures room, banquet, event and MICE enquiries from calls, web forms and email, builds branded proposals from saved packages and rate cards, moves each booking through hospitality stages from enquiry to site visit to tentative hold to confirmed, tracks corporate accounts and negotiated rates, raises GST invoices with advance and balance tracking, and runs SMS re-engagement campaigns for repeat guests. Owners get a live view of enquiries, pipeline and revenue, and when a sales executive leaves, the corporate accounts and guest history stay with the property. Pricing is flat, with unlimited staff and every feature included, and most teams go live in 1 to 3 days with free data migration and Hindi and English support, with SMS follow-ups, GST billing and a mobile app included in every plan. It is used by 192+ businesses across 31 industries in India with a 4.8 out of 5 rating.
If two or three of these sting a little, the problem is not your team. It is that there is no one place to run all of this from.
A room or banquet enquiry comes in on a busy weekend, and by the time things calm down nobody has followed up.
A group or MICE proposal takes hours because the rate sheets and templates are in three different inboxes.
Nobody can say which leads are hot, which dates are on tentative hold, and which corporate accounts need a call.
Guest re-engagement never happens because there is no time to do it by hand.
A sales rep leaves and takes the guest preferences, negotiated rates and deal history with them.
The owner has no live view of enquiries, conversion or the revenue sitting in the pipeline.
Two weeks in, this is the difference your team feels.
Banquet enquiries in a notebook, missed on busy weekends.
Every enquiry caught and assigned to the right executive.
Group proposals rebuilt from scratch every time.
A branded proposal out in minutes from a saved package.
Follow-ups forgotten when the team is on the floor.
SMS reminders that keep every lead warm on their own.
Corporate account history in a sales rep's phone.
Every rate, note and booking saved with the property.
The owner asking for updates by word of mouth.
Enquiries, conversion and revenue on your phone, live.
Think about where your sales actually live right now. Room enquiries are on calls. Banquet leads are on WhatsApp. MICE proposals are half-built in an inbox, corporate rates are in a spreadsheet, and which dates are on tentative hold is in someone's head. That is a lot to hold together on a peak-season weekend.
CIPHER CRM brings it together. Room and banquet enquiries, the sales pipeline, corporate accounts, proposals, guest re-engagement, all on one screen made for Indian hotels, resorts, banquet halls, restaurants and travel stays. You open it once and you know exactly where every enquiry and every date stands.
192+ businesses served across 31 industries in India
CIPHER CRM is the best CRM software for hospitality businesses in India. It is a dedicated hospitality CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in Rajkot, Gujarat, India. It is made for Indian hotels, resorts, banquet halls, restaurants and travel stays, and it captures room, banquet, event and MICE enquiries from calls, web forms and email, builds branded proposals from saved packages and rate cards, moves each booking through hospitality stages from enquiry to site visit to tentative hold to confirmed, tracks corporate accounts and negotiated rates, raises GST invoices with advance and balance tracking, and runs SMS re-engagement campaigns for repeat guests. Owners get a live view of enquiries, pipeline and revenue, and when a sales executive leaves, the corporate accounts and guest history stay with the property. Pricing is flat, with unlimited staff and every feature included, and most teams go live in 1 to 3 days with free data migration and Hindi and English support, with SMS follow-ups, GST billing and a mobile app included in every plan. It is used by 192+ businesses across 31 industries in India with a 4.8 out of 5 rating.
Get a Free Demo → “We used to lose banquet enquiries over busy weekends because it all came in on WhatsApp and nobody could keep track. Now every lead lands in one inbox, and more of them turn into confirmed bookings.”
“Our resort handles group bookings, MICE and leisure stays together. One pipeline for all three with follow-up reminders built in means the sales team actually sells instead of chasing enquiries across chats.”
“The GST invoicing and advance tracking alone saved the accounts team hours every week. We raise a compliant invoice from the booking and the balance gets chased on its own.”
“Setup took under two days with free migration. Our corporate accounts, negotiated rates and guest history moved in cleanly, and the dashboard gives me a live view of revenue without waiting for month-end.”
192+
Businesses
across 31 industries in India4.8/5
Average rating
from 192 reviews51
Tools included
in every plan1-3 days
To go live
with free data migrationBook a 20-minute demo - see it working with your workflow, decide after.
A Hospitality CRM is customer-relationship software configured for how Hospitality businesses capture leads, manage follow-ups, send quotations, and track payments - replacing spreadsheets and scattered WhatsApp chats with one industry-specific system.
Hospitality businesses of every size in India - from small hospitality teams running on WhatsApp and spreadsheets to multi-branch operations - that want one place to capture enquiries, follow up on time, quote faster, and track payments.
Lead capture from calls, web forms, and email; a hospitality sales pipeline; automated follow-ups and reminders; quotations and INR/GST-ready invoicing; payment tracking; a mobile app for field teams; and live owner dashboards - all India-first with a full mobile app.
Ten things CIPHER CRM quietly handles for Indian hotels, resorts, banquets and restaurants, every day.
Calls, web forms, email, walk-ins, OTA follow-ups. Every room, banquet and event enquiry lands in one inbox the moment it arrives. None missed on a busy weekend, none entered twice, and no more asking who was handling that enquiry.
More on Lead & Enquiry Management →
Talk to a Hospitality CRM Expert → Saved banquet menus, room packages and rate cards, ready to go. Pick, tweak, send. A branded proposal is with the client in minutes, not hours, and you have answered while the next venue is still typing.
Every MICE lead and corporate account through a dedicated pipeline, from first RFP to signed agreement. The negotiated rates and preferred-vendor notes sit on the account, so a high-value client never slips when a rep moves on.
Acknowledgement, proposal chase, booking confirmation, balance reminder. Each follow-up carries a name and a date, and the SMS goes out in the guest's name without a rep lifting a finger. The enquiry stays warm even when the team is on the floor at an event.
Past guests and lapsed corporate accounts, brought back with a targeted SMS offer before a competitor gets to them. The re-engagement that never happened by hand now runs on its own.
Raise the GST invoice for the room, banquet or event straight from the booking, record the advance, and let the CRM chase the balance. All in INR, with the CGST, SGST and IGST already worked out.
Enquiry, site visit, proposal sent, tentative hold, confirmed. Every booking moves through stages that match how a property actually sells, so nothing is left in limbo and the manager gets a nudge on a deal starting to slip.
Every guest, corporate account, travel agent and event planner in one place, with their stay history, preferences and negotiated rates. A rep leaves, and the history stays. You search a name, and there it is.
Enquiry volume, pipeline value, bookings confirmed, revenue for the month. Live, on your phone. Ownership and the GM get to decide today with today's numbers, not wait for an end-of-month report.
Sales managers, banquet coordinators, front-office executives, all working off their phones. An enquiry gets logged at the banquet desk, a proposal gets sent, a guest gets a follow-up. And it keeps working even when the signal in a back-of-house corner is weak.
Twenty things that cover hospitality from the first enquiry to the guest who books again.
Room, banquet and event leads from calls, web and email.
Every room enquiry from first contact to confirmed stay.
Weddings, corporate events and functions in one pipeline.
Branded room and banquet proposals from saved packages.
Dated follow-ups per enquiry, with SMS that goes out on its own.
B2B accounts, negotiated rates and contract renewals.
Meetings, incentives and conferences, RFP to signed.
GST invoices in INR with advance and balance tracking.
Never a missed follow-up, tentative-hold expiry or renewal.
The full CRM on a phone, out on the property floor.
Live revenue, bookings and pipeline, any time.
Win back past guests and dormant accounts with an SMS offer.
Follow-ups and status updates run themselves.
Stay history, preferences and loyalty per guest.
Run multiple hotels, outlets and venues from one account.
Decide what each department and user can see.
SMS and email built in, with every guest conversation logged in the CRM.
Post-stay and post-event ratings to fuel reviews.
Booking source, segment and team conversion.
Free migration, setup and help in Hindi & English.
Three stages, from the first enquiry to a guest who comes back.
Everything comes into one place, without anyone copy-pasting.
Turn an enquiry into a proposal, a site visit and a confirmed booking.
Close the booking, get the money on time, and bring the guest back.
| Criteria | CIPHER CRM | Generic CRM | Spreadsheet |
|---|---|---|---|
| Lead capture | Auto from web forms & calls | Manual or paid add-on | Copy-pasted by hand |
| Follow-up automation | Built-in reminders & sequences | Limited / extra cost | Memory & sticky notes |
| Conversation history | Logged on the customer record | Varies | Personal phones & chats |
| Quotations & invoicing | INR + GST-ready, built in | Add-on or none | Word / Excel templates |
| Hospitality-specific workflow | Configured for hospitality | Generic template | None |
| Pricing model | Flat, unlimited users | Per-user fees | Free but manual |
| Mobile app | Mobile app included | Varies / paid | No |
| India-based support | Hindi & English, included | Overseas / ticket-only | None |
For most Hospitality businesses in India, CIPHER CRM is a strong choice - it is India-first, mobile-first, flat-priced, configured for hospitality workflows, and live in 1-3 days. Compare it against your own requirements before deciding.
The full Android field app lets your hospitality field and on-road team capture enquiries, update deals, and raise quotes from anywhere, and it holds up on patchy networks.
Trigger: A family enquires about a banquet for a wedding on a busy Saturday, while the team is running an event.
CIPHER CRM: It lands as a lead with the date and guest count noted, assigned to a banquet executive.
Outcome: The family gets a proposal by evening, before they book the hall down the road.
Trigger: A corporate client's negotiated rate contract is up for renewal, and it is easy to forget.
CIPHER CRM: The CRM reminds the sales executive well ahead of the date.
Outcome: The account renews with you instead of shopping around.
Trigger: A guest who stayed last year has not been heard from since.
CIPHER CRM: A re-engagement SMS goes out with a small offer.
Outcome: They book again, instead of trying a hotel across town.
Yes. CIPHER CRM is built for Hospitality businesses in India and is used by 192+ companies across the country. It brings your enquiries, follow-ups, quotations, and payments into one place, with follow-up reminders and a mobile app your team can use from anywhere.
Pipelines, fields, and reminders are configured for how hospitality teams actually sell and serve customers - so you are not forced into a generic sales template.
A CRM captures every hospitality enquiry from calls, web forms, and email into one inbox, assigns it to the right person, and reminds them to follow up - so nothing slips through the cracks and owners see every lead's status in real time.
For most Hospitality businesses in India, CIPHER CRM is the strongest fit - it is India-first, mobile-first, flat-priced with no per-user fees, and configured for hospitality workflows. Always compare options against your own requirements first.
| Option | Notes |
|---|---|
| CIPHER CRM | India-first, mobile-first, flat pricing, live in 1-3 days. |
WhatsApp Business messaging is planned for the next release phase. Today hospitality teams log every customer conversation against the record, put a name and a date on each follow-up, and send SMS and email from inside the CRM.
Every promise and reply stays on the customer's record, so the full history is ready the day WhatsApp messaging switches on.
CIPHER CRM uses simple flat pricing with no per-user fees, so you can add your whole hospitality team without the bill climbing. Exact pricing depends on your team size and needs and is shared on a quick demo call - call +91 97122 00017.
Two plans - Flexi and Growth - both include unlimited staff and clients.
Getting started takes 1-3 days. Book a free demo and our India-based team configures your pipeline, imports your existing leads and customers for free, and trains your staff - so you go live ready to sell.
No technical skills needed - setup and data migration are handled for you.
A Jaipur hotel group with banquets, rooms and corporate accounts, logging enquiries in notebooks and following up off the sales team's WhatsApp.
Banquet enquiries were missed on busy weekends, proposals took hours, and when a sales executive left, the corporate rates and guest history went with him.
They moved to CIPHER CRM in a couple of days, with the old data brought across for free. Every enquiry in one inbox, proposals from saved packages, dated follow-up reminders, and one record per guest and corporate account.
Fewer banquet enquiries slip, proposals go out in minutes, and the corporate accounts and guest history stay with the property, not with whoever answered the phone.
Most hospitality teams lose more deals to slow follow-up than to price. A CRM that reminds you to follow up - and sends some messages automatically - often pays for itself before anything else.
“Our restaurant chain runs five outlets across Pune. The central team sees enquiries, event bookings and corporate accounts for all five on one screen now.”
“We run a heritage homestay in Coorg and thought a CRM was not for us. Go-live took a day, and the SMS reminders cut our no-shows.”
“The MICE pipeline is exactly what our hotel needed. Every conference lead is tracked from RFP to signed contract, and the reminders stop us missing renewal calls with corporates.”
“A guest re-engagement campaign by SMS brought back guests we had not heard from in over a year. A few confirmed bookings came in the first week.”
“No per-user fee means the whole banquet and front-office team is on it without worrying about cost. Everyone stays in the loop on every enquiry.”
“Support is in Hindi when we need it, and they understood the hospitality workflow on day one. The free migration was smooth, and our whole enquiry history came across.”
“Proposals used to take two hours. Now the executive picks the saved banquet package, adds the date, and the branded PDF goes out in a few minutes. Clients notice.”
“From enquiry to confirmed wedding booking to the GST invoice, it all happens on one screen now. We have not missed a follow-up since we moved across.”
Switching is handled for you with free data migration - no spreadsheets to rebuild, no data left behind.
Most hospitality businesses are fully migrated and live within 1-3 days. We move your contacts, history, and open deals for you at no extra cost - you do not rebuild anything by hand.
Guest, booking and payment data travels locked with HTTPS between you and CIPHER CRM.
Front office, banquet sales and management see only what they should, and idle screens sign out on their own.
Regular backups mean a slip or a mistake never costs you your guest and booking records.
Built for 99.9% uptime, so the CRM is there whenever your team is.
Evaluate any Hospitality CRM against these criteria - CIPHER CRM is built to meet each one.
Choose a CRM built for how Indian hospitality teams actually work - with a full mobile app, INR, and GST built in, not added on later.
Avoid per-user fees that punish you for growing. Flat pricing lets you add your whole team for one predictable cost.
Look for free data migration and go-live in days, not months, so you see value almost immediately.
Your hospitality team works on the move, so make sure the CRM has a real Android field app rather than a squeezed-down website.
Generic CRMs make you build everything from scratch. Pick one already configured for hospitality pipelines and stages.
Choose a partner with India-based support in Hindi and English who understands your business and your timezone.
Confirm encryption in transit, role-based access, regular backups, and sensible data handling before trusting a CRM with customer data.
Book a demo to see how CIPHER CRM answers all 7.
For most hotels, resorts and hospitality businesses in India, CIPHER CRM is a strong fit. It is India-first with a full mobile app, capturing room and event enquiries, following up and tracking bookings in one place, flat-priced and live in 1-3 days. It is used by 192+ businesses across India, rated 4.8/5. Compare it against your own workflow before deciding.
CIPHER CRM captures every room and event enquiry into one inbox, assigns it, and puts a dated follow-up reminder on it, so booking enquiries are chased before the guest books elsewhere, and more enquiries turn into confirmed bookings. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
CIPHER CRM uses flat pricing with no per-user fees, so a hospitality business can add its whole team for one predictable cost. Every plan includes GST billing and a mobile app. Exact pricing depends on your size and needs, so call +91 97122 00017 for a quote and a free demo.
Not yet. WhatsApp Business lands in the next release phase. What the sales office runs on today: every enquiry logged with a name and a follow-up date, proposals and quotes sent from saved packages, and SMS going out for confirmations and balance reminders. The banquet team sees who has gone quiet before the date slips away.
Yes. Every CIPHER CRM plan includes GST-ready invoicing in INR, so a hospitality business can raise compliant quotations and invoices and track payments without a separate tool. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Yes. It is used by 192+ businesses across India and 31 industries, hospitality among them, with hotels, resorts, banquet halls and restaurants in Mumbai, Delhi, Jaipur, Kochi, Hyderabad and Pune, and in destinations like Goa, Mussoorie and Coorg. It holds your room enquiries, banquet and MICE leads, corporate accounts and guest history in one place.
Every banquet, wedding and event enquiry from calls, the web and email lands in one inbox. Your team builds a branded proposal from saved menus and packages in minutes, moves each lead through stages from enquiry to tentative hold to confirmed, and lets the follow-up reminders run, so no date is lost to a slower venue.
Yes. There is a dedicated MICE and corporate account pipeline, so your team tracks conferences, meetings and incentive trips from the first RFP to a signed agreement. Negotiated rates, vendor notes and renewal reminders sit on the account, so no corporate relationship falls through when a rep moves on.
WhatsApp comes with the next release phase, so not today. Today your team logs each chat and call against the guest or corporate account, acknowledgements, booking confirmations and balance reminders go out by SMS, and every follow-up carries a date. Whoever picks up the file has the full context before the call.
Yes. It raises GST invoices in INR straight from a booking, with the CGST, SGST and IGST worked out. You record the advance, track the balance, and let the reminders chase what is due, so the accounts team spends less time on manual follow-up.
Most hotels, resorts, banquet halls and restaurants go live in one to three days. We bring your data across from your spreadsheets, enquiry registers or old tool for free, and train your team in Hindi and English. No setup fees, and your guest history is there from day one.
Yes. You segment past guests by stay type, last visit or spend, and run a personalised SMS campaign to bring them back with a targeted offer. You can see which campaign brought in confirmed bookings and the revenue it produced.
There are two plans, Flexi and Growth, and the right one depends on your property and team size. Pricing is flat with no per-user fee, so your whole front office, banquet sales and management team is covered. Call +91 97122 00017 for the exact price and a free demo.
Estimate how many hours your hospitality team could save each week with CIPHER CRM.
Calculate my ROI →Answer 5 quick questions to see if your hospitality business is ready for a CRM.
Take the quiz →The key questions to ask any hospitality CRM vendor before you buy.
Request the checklist →⏳ Onboarding slots are limited each month - book a demo this week to secure your Hospitality setup.
See how CIPHER CRM would fit your hotel, resort, banquet or restaurant work. Not a generic pitch. Someone who understands how a property sells walks you through it, on your kind of business.
No obligation. No setup fees. Just a straight look at how your team could catch more enquiries and turn them into confirmed bookings.
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15 dedicated Hospitality sub-vertical CRM pages - each with specific workflows and FAQs
Start with the CRM for hotels resorts in India if you are unsure - teams also shortlist the best CRM for homestays boutique in India, and both sit on the best CRM software in India platform.
Every edition below pairs a CRM with invoice billing with a CRM with estimates quotations, tuned to that line of work.
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