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Security & trust

Security at CIPHER CRM

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99.9%

uptime posture

HTTPS/TLS

encrypted in transit

Role-based

access on every record

24h

disclosure acknowledgement

How we protect your data

Our security pillars

Encryption

All traffic to and from CIPHER CRM is encrypted in transit using HTTPS/TLS.

  • Every connection between your browser or app and CIPHER is secured with HTTPS/TLS, so data cannot be read in transit.
  • Access to your data is protected behind authentication and role-based permissions at all times.

Access control

You decide who sees what. Role-based permissions, least privilege and automatic logout protect every record.

Infrastructure & hosting

CIPHER CRM runs on reputable, industry-standard cloud infrastructure with provider-managed network and physical controls.

  • Hosting sits behind the network and physical security controls of established cloud providers.
  • The platform is built and maintained by CIPHER Craft Pvt. Ltd., a registered Indian company based in Rajkot.

Monitoring & incident response

We monitor the platform and have a process to detect, contain and remediate issues.

  • If a security incident affects your data, we act to contain and remediate it, and notify affected customers where required by law.
  • You can reach us directly, in your language, if you ever have a concern.

Availability & backups

CIPHER is built for high availability, with a 99.9% uptime posture, so the CRM is there when your team is.

  • Routine backups help protect against accidental data loss.
  • The system is designed so field and office teams can rely on it every working day.

Application security

We follow secure development practices and keep the platform and its dependencies maintained.

  • Security is considered through the development lifecycle, not bolted on afterwards.
  • We keep dependencies current and address issues as they are identified.
Responsible disclosure

Found a vulnerability? Tell us

If you believe you've found a security vulnerability in CIPHER CRM, please email hello@ciphercrm.co with the details. We take responsible disclosure seriously and aim to acknowledge reports within one working day.

Please give us a reasonable window to investigate and fix an issue before disclosing it publicly. We're grateful to the researchers who help keep our customers safe.

Transparency

Compliance & privacy

How we handle data, who we work with, and your rights - in plain terms.

Compliance →Our compliance posture and third parties. Privacy policy →What we collect and how we use it. Data protection →How your data is protected and your rights.
FAQ

Security questions, answered

Is my data encrypted?

Yes - all traffic between you and CIPHER CRM is encrypted in transit using HTTPS/TLS, and access to your data is protected behind authentication and role-based permissions at all times.

Who can access my data?

You control access. Role-based permissions on every record mean each team member sees and edits only what their role allows, individual logins keep actions traceable, and inactivity auto-logout protects idle sessions.

Where is my data stored?

CIPHER CRM runs on reputable, industry-standard cloud infrastructure with provider-managed network and physical security controls. For specifics on hosting or data residency for your organisation, contact us and we will share the details.

Do you support role-based access control?

Yes. Role-based permissions are built into every record, alongside inactivity auto-logout and per-role, access-controlled document storage, so sensitive client data and money trails stay protected.

How are security incidents handled?

We monitor the platform and have a process to detect, contain and remediate issues. If an incident affects your data, we act to contain it and notify affected customers where required by law.

How do I report a vulnerability?

Email hello@ciphercrm.co with the details of any suspected vulnerability. We take responsible disclosure seriously and aim to acknowledge reports within one working day.

Questions?

Talk to us about security

Evaluating CIPHER for a regulated or security-sensitive business? We're happy to discuss our security posture in detail.

📞 +91 97122 00017 ✉️ hello@ciphercrm.co 💬 WhatsApp Contact page →

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