Multiple shipping addresses CRM for branches and warehouses

Yes. Customer Details holds one billing address and a full list of shipping addresses. Add one for every branch, site or warehouse the customer has, and give each a name your team will recognise, so nobody has to guess which delivery address belongs to which place.

Same as billing copies the customer's billing address into a shipping address with one click. It is there for the common case where a customer is billed and receives goods at the same place, so you set that site up without typing the address out a second time.

Yes. In the CIPHER CRM customer portal, customers can manage their own billing and shipping addresses. When they open a new branch or move a warehouse, they can add or change it themselves, and your team sees the updated address on the customer record.

When you add a lead, CIPHER CRM suggests the full address from the location as you type, so you pick a complete address instead of writing it by hand. Before you save a lead with gaps in its address, you get a nudge, because that address prints on later sale documents.

Yes. When you convert a lead to a customer, its address carries across along with its contacts, currency and assignees. The customer record starts with the address you already collected while selling, and you can add shipping addresses for other sites from there.

Many customers pay from one place and receive goods at another, such as a head office that pays for deliveries to several branches. Keeping the billing address apart from a list of named shipping addresses means each one is clear and nobody mixes up where to bill and where to deliver.