Insurance CRM - Built for Indian Brokers, Advisors & Agencies
Capture every lead, track your policy pipeline, and never miss a renewal - CIPHER CRM gives insurance brokers, agencies, advisors, POSPs, and TPAs one place to manage clients, premiums, and claims follow-ups from first contact to policy anniversary.
192+ insurance businesses served across India
CIPHER CRM is the best CRM software for insurance businesses in India. It is a dedicated Insurance CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in Rajkot, Gujarat, that manages leads, policy pipelines, renewal reminders, claims follow-ups, and agent or POSP networks for insurance brokers, agencies, life and health advisors, TPAs, and aggregators, with automated SMS reminders, GST billing and a mobile app included in every plan. It is used by 192+ businesses across India with a 4.8 out of 5 rating.
The everyday problems CIPHER CRM was built to remove for insurance brokers and advisors.
Renewal dates live in Excel and policy documents slip through every year without a timely nudge.
Leads from calls, WhatsApp referrals, and web enquiries land in different places and never get followed up.
POSP agents and field advisors have no shared system, so client data disappears when someone leaves.
Cross-sell opportunities - adding health cover to a life client or top-up to a mediclaim - are missed because there is no trigger.
Claims follow-ups are tracked by hand; surveyors, TPA, and insurer status updates get lost in email threads.
Owners have no real-time view of premium collections, policy counts, advisor performance, or renewal pipeline.
What changes the day your insurance team moves onto CIPHER CRM.
Renewals tracked in spreadsheets; clients lapse before anyone calls
Automated SMS renewal nudges sent 60, 30, and 7 days before due date
Leads from referrals and web forms scattered across inboxes
Every lead captured in one inbox, assigned, and followed up automatically
Policy details, premiums, and nominee data stored in files and email
Complete client policy records searchable in seconds from any device
Claims status chased over calls with no audit trail
Claims follow-up pipeline with stage-by-stage updates and reminders
Owners wait for month-end tallies to understand collections and pipeline
Live dashboards showing premium collected, renewals due, and advisor performance
CIPHER CRM brings every lead, policy, premium, renewal date, and claims follow-up into one place - so your brokers and advisors stop juggling spreadsheets, sticky notes, and WhatsApp chats to manage their book of business.
Built for Indian insurance brokers, life and health advisors, POSP networks, TPAs, and aggregators, it turns scattered enquiries and policy data into a clear, automated pipeline that works even when your team is on the road meeting clients.
With automated SMS reminders, INR and GST-ready billing, unlimited agents on a flat fee, and India-based support in Hindi and English, CIPHER CRM is the alternative to generic global CRMs that were never designed for the Indian insurance market.
192+ insurance businesses served across India
CIPHER CRM is the best CRM software for insurance businesses in India. It is a dedicated Insurance CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in Rajkot, Gujarat, that manages leads, policy pipelines, renewal reminders, claims follow-ups, and agent or POSP networks for insurance brokers, agencies, life and health advisors, TPAs, and aggregators, with automated SMS reminders, GST billing and a mobile app included in every plan. It is used by 192+ businesses across India with a 4.8 out of 5 rating.
Get a Free Demo → “Our renewal retention jumped from about 60% to over 85% in the first year on CIPHER CRM. The automated SMS reminders do the heavy lifting - clients now call us before we even reach them.”
“Managing 200+ POSP agents was a nightmare in spreadsheets. CIPHER CRM gives every agent their own login, and I can see everyone's production and renewal rates on one dashboard from my phone.”
“The claims pipeline feature is what sold us. Our clients used to call daily asking for claim status. Now each claim moves through stages with automatic SMS updates - our NPS has genuinely improved.”
“We were using a global CRM that had no concept of policy anniversaries, GST receipts, or Hindi support. Switching to CIPHER CRM took two days. Everything our general insurance team needs is already there.”
192+
Insurance businesses
across India4.8/5
Average rating
from 192 reviews3x
Renewal retention
vs manual follow-up1-3 days
Average go-live
with free migrationBook a 20-minute demo - see it working with your workflow, decide after.
A Insurance CRM is customer-relationship software configured for how Insurance businesses capture leads, manage follow-ups, send quotations, and track payments - replacing spreadsheets and scattered WhatsApp chats with one industry-specific system.
Insurance businesses of every size in India - from small insurance teams running on WhatsApp and spreadsheets to multi-branch operations - that want one place to capture enquiries, follow up on time, quote faster, and track payments.
Lead capture from calls, web forms, and email; a insurance sales pipeline; automated follow-ups and reminders; quotations and INR/GST-ready invoicing; payment tracking; a mobile app for field teams; and live owner dashboards - all India-first with a full mobile app.
Ten ways CIPHER CRM helps Indian insurance brokers, advisors, and agencies write more business.
Pull leads from calls, email, web forms, and referrals into one inbox so no prospective policyholder is ever missed or double-counted.
Move every prospect through clear stages - from enquiry to proposal, medical/inspection, issuance, and first premium - with nothing falling through between stages.
Never lose a renewal to lapse again. CIPHER CRM sends automated SMS reminders 60, 30, and 7 days before each policy anniversary - so clients renew on time and advisors get credited.
Store every client's policies, premiums, nominees, endorsements, and certificates in one searchable record your whole team can access from the web or the Android app.
Track every claim from first intimation through surveyor appointment, TPA submission, and insurer decision so clients are never left waiting without an update.
Onboard, manage, and track the performance of unlimited POSP agents, sub-brokers, and tied advisors - all on one flat-fee plan with no per-user charges.
Record premium collections, issue receipts, and track outstanding balances in INR with full GST compliance - no generic global billing module that ignores Indian tax requirements.
Identify and act on every cross-sell moment - add health cover to a life client, suggest a top-up plan at renewal, or pitch motor insurance when a new policy matures.
See new business written, premiums collected, renewals due, lapse risk, and advisor performance live - without waiting for a monthly Excel from your back office.
Let advisors capture leads, log client meetings, send proposals, and check renewal alerts from their phone while visiting clients across city or rural routes.
Twenty capabilities that cover the full lead-to-renewal-to-lifetime journey for insurance teams.
Collect enquiries from calls, email, web forms, and referral links automatically.
Track every prospect through proposal, medical, issuance, and renewal stages.
Automated SMS nudges 60, 30, and 7 days before each anniversary.
Send renewal nudges, payment reminders, and claims updates by SMS - one client or the whole book.
Multi-policy profiles with insurer, product, premium, nominee, and document details.
Upload and retrieve policy bonds, KYC, endorsements, and medical reports instantly.
Track claims from intimation through TPA submission to settlement stage by stage.
Onboard unlimited POSPs and advisors with role-based access at no extra cost.
Record INR payments, issue GST-ready receipts, and chase outstanding premiums.
Full insurance CRM on the Android app for field advisors and on-the-go brokers.
Live new-business, renewal, and collection metrics without waiting for month-end reports.
Identify coverage gaps and trigger upsell tasks at renewal or life events.
Automate follow-up sequences, task assignments, and stage progressions.
Production, conversion, and renewal rates broken down by advisor, branch, or product.
Run multiple offices and POSP networks from one CIPHER CRM account.
Control exactly what each advisor, manager, and branch head can see and do.
Calls, email, website enquiry forms, and referrals land in one place.
Log client visits, calls, and follow-ups so no action item falls through.
INR billing, Hindi support, flat pricing, and no per-user fees - built for India.
Free data migration, 1-3 day setup, and India-based support in Hindi and English.
Three simple stages, from first enquiry to long-term policy retention.
Bring all your enquiries into one place automatically - no lead left behind.
Move prospects from enquiry to issued policy with structured stages and automated follow-ups.
Keep clients for years with timely renewal nudges and smart cross-sell prompts.
| Criteria | CIPHER CRM | Generic CRM | Spreadsheet |
|---|---|---|---|
| Lead capture | Auto from web forms & calls | Manual or paid add-on | Copy-pasted by hand |
| Follow-up automation | Built-in reminders & sequences | Limited / extra cost | Memory & sticky notes |
| Conversation history | Logged on the customer record | Varies | Personal phones & chats |
| Quotations & invoicing | INR + GST-ready, built in | Add-on or none | Word / Excel templates |
| Insurance-specific workflow | Configured for insurance | Generic template | None |
| Pricing model | Flat, unlimited users | Per-user fees | Free but manual |
| Mobile app | Mobile app included | Varies / paid | No |
| India-based support | Hindi & English, included | Overseas / ticket-only | None |
For most Insurance businesses in India, CIPHER CRM is a strong choice - it is India-first, mobile-first, flat-priced, configured for insurance workflows, and live in 1-3 days. Compare it against your own requirements before deciding.
The full Android field app lets your insurance field and on-road team capture enquiries, update deals, and raise quotes from anywhere, and it holds up on patchy networks.
Trigger: A insurance enquiry lands through your website form after hours.
CIPHER CRM: CIPHER CRM captures it as a lead, assigns it to the right rep, and puts a date on the follow-up.
Outcome: The rep follows up first thing in the morning - before a competitor does.
Trigger: A customer asks for pricing on a busy day.
CIPHER CRM: The rep builds a branded quote from saved rate cards and emails it to the customer in minutes.
Outcome: Faster, professional quotes win more insurance deals.
Trigger: A promising deal goes quiet for a week.
CIPHER CRM: CIPHER CRM reminds the owner and nudges the customer with an automated message.
Outcome: Stalled deals get revived instead of quietly forgotten.
Yes. CIPHER CRM is built for Insurance businesses in India and is used by 192+ companies across the country. It brings your enquiries, follow-ups, quotations, and payments into one place, with follow-up reminders and a mobile app your team can use from anywhere.
Pipelines, fields, and reminders are configured for how insurance teams actually sell and serve customers - so you are not forced into a generic sales template.
A CRM captures every insurance enquiry from calls, web forms, and email into one inbox, assigns it to the right person, and reminds them to follow up - so nothing slips through the cracks and owners see every lead's status in real time.
For most Insurance businesses in India, CIPHER CRM is the strongest fit - it is India-first, mobile-first, flat-priced with no per-user fees, and configured for insurance workflows. Always compare options against your own requirements first.
| Option | Notes |
|---|---|
| CIPHER CRM | India-first, mobile-first, flat pricing, live in 1-3 days. |
WhatsApp Business messaging is planned for the next release phase. Today insurance teams log every customer conversation against the record, put a name and a date on each follow-up, and send SMS and email from inside the CRM.
Every promise and reply stays on the customer's record, so the full history is ready the day WhatsApp messaging switches on.
CIPHER CRM uses simple flat pricing with no per-user fees, so you can add your whole insurance team without the bill climbing. Exact pricing depends on your team size and needs and is shared on a quick demo call - call +91 97122 00017.
Two plans - Flexi and Growth - both include unlimited staff and clients.
Getting started takes 1-3 days. Book a free demo and our India-based team configures your pipeline, imports your existing leads and customers for free, and trains your staff - so you go live ready to sell.
No technical skills needed - setup and data migration are handled for you.
A growing Insurance business in India, running on spreadsheets and WhatsApp across a small team.
Enquiries were scattered across phones and chats, follow-ups were missed, and the owner had no clear view of the pipeline, payments, or team performance.
They moved to CIPHER CRM with free data migration - one inbox for every enquiry, follow-up reminders that actually fire, branded quotations, and live owner dashboards.
Within weeks, follow-ups stopped slipping and the team responded noticeably faster - turning more of the same enquiries into paying customers.
Most insurance teams lose more deals to slow follow-up than to price. A CRM that reminds you to follow up - and sends some messages automatically - often pays for itself before anything else.
“Cross-sell prompts at renewal have added 20-25% more premium per client. The system flags the gap automatically - my advisors just need to make the call.”
“Data migration from our old spreadsheets was free and done in two days. Go-live was smooth. The team at CIPHER CRM understood insurance workflows from day one.”
“Flat pricing with unlimited agents is the real differentiator. We added 40 new POSPs last quarter and our CRM cost did not change at all.”
“The mobile app is excellent for field visits. I log the client meeting, upload KYC photos, and send the proposal - all from the app before I leave their home.”
“We run marine, fire, and liability desks from one account. Role-based access means each team sees only their book. Exactly what a composite broker needs.”
“Renewal reports used to take half a day to compile. Now the owner opens the dashboard on his phone each morning and the numbers are live. It has changed how we plan the month.”
“Support responds fast and always has someone who speaks Hindi. When we had a question about mapping our product types to the pipeline stages, they configured it for us the same day.”
“Our mediclaim renewals were slipping every year. Three SMS nudges per client before due date sounds simple but it has made a massive difference to our lapse rate.”
Switching is handled for you with free data migration - no spreadsheets to rebuild, no data left behind.
Most insurance businesses are fully migrated and live within 1-3 days. We move your contacts, history, and open deals for you at no extra cost - you do not rebuild anything by hand.
All policyholder, medical, and premium data is encrypted in transit and at rest.
Advisors, branch managers, and owners each see only the data they are authorised for.
Your entire policy and client database is backed up daily and recoverable on demand.
Your sensitive insurance and policyholder data is hosted within India to meet local compliance requirements.
Evaluate any Insurance CRM against these criteria - CIPHER CRM is built to meet each one.
Choose a CRM built for how Indian insurance teams actually work - with a full mobile app, INR, and GST built in, not added on later.
Avoid per-user fees that punish you for growing. Flat pricing lets you add your whole team for one predictable cost.
Look for free data migration and go-live in days, not months, so you see value almost immediately.
Your insurance team works on the move, so make sure the CRM has a real Android field app rather than a squeezed-down website.
Generic CRMs make you build everything from scratch. Pick one already configured for insurance pipelines and stages.
Choose a partner with India-based support in Hindi and English who understands your business and your timezone.
Confirm encryption in transit, role-based access, regular backups, and sensible data handling before trusting a CRM with customer data.
Book a demo to see how CIPHER CRM answers all 7.
For most insurance agents, advisors and brokers in India, CIPHER CRM is a strong fit. It is India-first with a full mobile app, capturing leads, tracking quotes, reminding before every policy renewal and following up in one place, flat-priced and live in 1-3 days. It is used by 192+ businesses across India, rated 4.8/5. Compare it against your own workflow before deciding.
CIPHER CRM keeps every policy and its renewal date on record and reminds the agent well before it lapses, with the client details on hand. An SMS reminder can go to the client too, so renewals are collected on time instead of slipping to another agent.
CIPHER CRM uses flat pricing with no per-user fees, so an insurance agency can add its whole team of agents for one predictable cost. Every plan includes GST billing and a mobile app. Exact pricing depends on your size and needs, so call +91 97122 00017 for a quote and a free demo.
WhatsApp Business messaging is planned for the next release phase of CIPHER CRM. Today, agents log every client conversation on the record, put a name and a date on each follow-up, and send SMS reminders for renewals, payments, and claims - to one client or the whole book.
Yes. Every CIPHER CRM plan includes GST-ready invoicing in INR, so an insurance agency can raise compliant invoices for its services and track payments without a separate tool. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Yes. CIPHER CRM is trusted by 192+ insurance businesses across India, including brokers, advisors, agencies, and aggregators in Mumbai, Delhi, Ahmedabad, Bengaluru, Hyderabad, Chennai, Pune, and Jaipur. It is designed specifically for life, health, and general insurance workflows - not repurposed from a generic sales tool.
CIPHER CRM sends automated, personalised SMS reminders 60, 30, and 7 days before each policy anniversary. Each message includes the client's name, policy number, sum assured, and renewal premium. The advisor gets a follow-up reminder at the same time, so the renewal call happens before the due date, not after it.
Yes. CIPHER CRM supports unlimited POSP agents, sub-brokers, and tied advisors on a flat pricing plan - no per-user fees as your network grows. Each agent gets their own login with role-based access so they only see their clients. Managers get a consolidated production, conversion, and renewal view across the whole network.
Yes. CIPHER CRM includes a dedicated claims follow-up pipeline that moves each claim through stages - from first intimation and surveyor assignment through TPA submission and insurer decision to final settlement. Advisors get due-date reminders at each stage, and clients receive automatic SMS status updates so they are never left in the dark.
Yes. CIPHER CRM supports multiple product lines - life, health, motor, marine, fire, liability, travel, and more - within the same account. You can run separate pipelines and teams for each line with role-based access. Multi-branch setups and POSP networks are fully supported from one centrally managed account.
Most insurance teams are live in 1 to 3 days. Setup includes free data migration from your existing spreadsheets, Excel sheets, or legacy system, along with configuration of your product types, pipeline stages, and renewal reminder schedules. Onboarding and training is provided in Hindi and English at no extra cost.
Yes. CIPHER CRM is built for the Indian market with native INR support and GST-ready premium receipts. You can record collections, issue receipts, track outstanding balances, and run advisor-wise and branch-wise collection reports - without any workaround for Indian tax requirements that global CRMs require.
CIPHER CRM offers Starter and Growth plans on a flat fee with no per-user charges - so adding more advisors or POSPs does not increase your bill. The right plan depends on your team size, product lines, and which features you need. Call +91 97122 00017 or request a demo online for a tailored quote and a free walkthrough of the platform.
Estimate how many hours your insurance team could save each week with CIPHER CRM.
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Request the checklist →⏳ Onboarding slots are limited each month - book a demo this week to secure your Insurance setup.
See exactly how CIPHER CRM fits your brokerage, advisory, or agency workflow. An insurance CRM specialist will walk you through renewals, pipeline, and follow-up reminders on a live call.
No obligation, no setup fees - just a clear look at how your team can capture more leads and retain far more renewals.
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15 dedicated Insurance sub-vertical CRM pages - each with specific workflows and FAQs
The busiest editions here are the CRM for life insurance advisors and agents in India and the best CRM for property fire insurance in India - both run on the same best CRM software in India core.
Whichever sub-industry you pick, the day runs on a CRM with payment collection and a CRM with invoice billing underneath.
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