Refund Policy
On this page
What's refundable
In plain terms: if you paid for a subscription, that fee can be refunded - it depends on the plan you bought. Not sure? Just ask us before you pay.
Refunds may apply to paid CIPHER CRM subscription fees, on the plan and terms presented to you at the time of purchase. Whether a specific charge is refundable, and to what extent, depends on those order terms and the applicable law. If you are unsure, contact us before purchasing and we will confirm.
Eligibility window & conditions
In plain terms: there is a window and a few conditions, both set when you buy. Ask in time and keep the account in good standing, and we will treat the request fairly.
Refund eligibility - including any applicable timeframe and conditions - is set out in the order terms presented at purchase. To be eligible, your account must be in good standing and the request must meet those conditions. We handle every request fairly and in line with India's consumer-protection norms.
Non-refundable items
In plain terms: time you have already used, finished setup work, and charges from other companies usually cannot be returned.
The following are generally not refundable, except where the law requires otherwise:
- Fees for a billing period that has already been used or has substantially elapsed, beyond any applicable window.
- One-off setup, onboarding, customisation or professional-services fees, once the work has been delivered.
- Third-party charges (for example fees charged by an integrated service) that we do not control.
How to request a refund
In plain terms: email us with your account details and reason, and we take it from there.
To request a refund:
- Email hello@ciphercrm.co (or use our contact page) with your account details and the reason for the request.
- We review it against the applicable order terms and may ask for a little more information.
- We confirm the outcome in writing.
Processing time & method
In plain terms: approved refunds go back to the same card or account you paid from. How soon it shows up is up to your bank, not us.
Approved refunds are returned to the original payment method. Once approved, we process the refund promptly; the time for it to appear depends on your bank or payment provider. We will keep you updated on the status.
Proration
In plain terms: cancel a yearly plan partway through and any refund is worked out on the months you did not use.
Where an annual or multi-month plan is cancelled mid-term and a refund applies under your order terms, any refund is calculated on the unused portion of the period, less any non-refundable items described above.
Relation to cancellation & billing
In plain terms: this page sits next to our Terms. For refunds specifically, this page and what you agreed at checkout are what count.
Cancellation stops future renewals from the end of your current billing period. Billing, renewal and cancellation are governed by our Terms of Service; this Refund Policy sits alongside those Terms and, in case of any conflict on refunds specifically, this policy and your order terms govern.
Contact
Questions about billing or refunds? Contact CIPHER Craft Pvt. Ltd.:
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