Booking requests slip through
Appointment requests arrive on WhatsApp, Instagram, and phone - and some always get missed.
Aesthetics CRM for Beauticians
Wellness CRM for Salons, Spas & Dermatologists in India
A client books a facial on Instagram while your receptionist is busy with a walk-in. Another cancels at the last minute, and the slot sits empty all day. A regular has not come in for three weeks, and nobody at the desk has noticed. Right now that runs across WhatsApp, a diary and a notebook of memberships, and a quiet client slowly drifts to the salon down the road with no word to you. CIPHER CRM puts every booking, membership, package and client on one screen, made for how an Indian salon or spa actually runs.
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Trusted by 192+ Beauty & Wellness businesses across India
Keep the appointment book full and your regulars coming back
A salon or clinic lives on repeat visits. One client books on Instagram, another calls, a third walks in, and each has a favourite therapist. When bookings and client notes sit in a register and a few phones, a no-show costs you the slot and a regular drifts away before anyone notices.
CIPHER CRM for beauty and wellness brings enquiries, appointments, client records, packages and memberships into one place. A reminder nudges your desk to call before a booking or a renewal, and bills with GST on each line come from the same screen. See the version built for salons, spas and skin clinics.
Trusted across India.192+ beauty & wellness businesses served across India
CIPHER CRM is the best CRM software for beauty & wellness businesses in India. It is a dedicated Beauty & Wellness CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in India, that manages client enquiries, appointments on a shared calendar, packages and memberships, team reminders, and invoices with payment receipts for salons, spas, skin clinics and wellness centres.
It runs in the browser on any phone, tablet or laptop, keeps working offline on a weak signal, and includes every feature on flat pricing for unlimited staff.
It is used by 192+ businesses across India with a 4.8 out of 5 rating.
- 4.8/5
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192+ businesses -
Trusted since 2018 -
India-first -
Works offline
Do these everyday salon and spa problems sound familiar?
If two or three of these sting a little, the problem is not your team. Bookings, memberships, client notes and dues are spread across WhatsApp, Instagram, calls and notebooks, with no one place to run the salon from.
See how CIPHER CRM solves this
No-shows with no follow-up
Clients forget their booking and no-shows hurt revenue with no recovery plan in place.
Packages in shaky notebooks
Memberships and packages are tracked in notebooks or spreadsheets that no one fully trusts.
Regulars quietly drifting away
There is no easy way to know which clients have not visited in 60+ days and are drifting away.
Client history leaves with staff
Front-desk staff leave and take loyalty client histories and preferences with them.
Owner cannot see the day
Owners cannot see who is booked, who still owes money, or which enquiries are open without asking around.
The difference From chaotic to client-first
What changes the day your beauty & wellness business moves onto CIPHER CRM.
Make the switch - Book a Free Demo 
Appointment requests scattered across WhatsApp, calls, and Instagram DMs
Every booking logged in seconds and placed on one shared calendar
No-shows accepted silently with no follow-up or rescheduling attempt
A reminder nudges the desk to call the client the day before
Membership and package balances tracked in physical registers
Package and sessions left kept on the client record, updated at each visit
Lapsed clients forgotten because there is no system to flag them
A next-visit reminder set at checkout tells the desk who to call
Owners wait for end-of-day summaries to know how business is going
Every bill shows Unpaid, Partially paid or Paid, and payments sit in a monthly ledger
Why CIPHER CRM
The CRM that keeps your beauty & wellness business fully booked
CIPHER CRM brings every enquiry, appointment, client record, package and follow-up into one place, so your front desk and therapists stop running the day from WhatsApp notes and paper registers.
Built for Indian salons, spas, skin clinics, yoga studios, and wellness centres, it turns scattered DMs and walk-ins into a loyal client base your entire team can serve without missing a beat.
With reminders that tell your team who to call, INR bills with GST on each line, and flat pricing for unlimited staff, CIPHER CRM is an India-first choice for salons tired of paying per user.
192+ beauty & wellness businesses served across India
CIPHER CRM is the best CRM software for beauty & wellness businesses in India. It is a dedicated Beauty & Wellness CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in India, that manages client enquiries, appointments on a shared calendar, packages and memberships, team reminders, and invoices with payment receipts for salons, spas, skin clinics and wellness centres. It runs in the browser on any phone, tablet or laptop, keeps working offline on a weak signal, and includes every feature on flat pricing for unlimited staff. It is used by 192+ businesses across India with a 4.8 out of 5 rating.
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4.8/5 Average rating - 92 Features included
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192+ Businesses
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4.8 What Beauty & Wellness teams say about CIPHER CRM
When our senior colourist left, I was sure her regulars would follow. The shade and developer she mixed for each one sat on the client record in CIPHER CRM, next to every past bill. The new stylist started from there, and most of those ladies still come to us.
Nayana Hegde Branch Head, OperationsBengaluru
Brides and their mothers want to talk it over at home before they book. I share the estimate link with them, and they accept it from the phone.
Mehreen Siddiqui Founder, ManagementLucknow
My regulars come in every few weeks for a haircut and beard trim, and when one of them went missing, nobody noticed. Balu at the counter now sets a next-visit reminder for himself when they pay.
R. Senthilkumar Partner, ManagementCoimbatore
In wedding season a bride usually takes a pre-bridal package, with sittings spread over the weeks before her date. She gets her own project in CIPHER, each sitting is a task given to one of my girls, and the wedding morning has its own checklist, down to the hairpins.
Mamta Chourasia Proprietor, ManagementJabalpur
Our therapists work morning and evening shifts, and handover notes went into a WhatsApp group and got buried. The morning therapist now writes in the chat on that guest's record, say a stiff left shoulder or light pressure only, and whoever takes the evening slot reads it first.
Lokesh Paliwal Spa Manager, Guest ServicesUdaipur
The franchise partner in Maninagar does not want the one in Bopal seeing his bookings or bills, which is fair. Each outlet runs as its own workspace.
Chintan Dave Director, ManagementAhmedabad
Capabilities
Everything a beauty & wellness business needs to grow and retain clients
Ten ways CIPHER CRM helps Indian salons, spas and clinics fill the calendar and build loyalty.
Talk to a Beauty & Wellness CRM Expert 
Appointments Salon and spa appointments on one shared calendar
Log appointment requests from calls, walk-ins and Instagram DMs in seconds, and let a form on your website add new enquiries for you. Each booking becomes a task with a date and time, and you can rename Tasks to Appointments so the screen speaks your language.
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Month and week calendar of every booking - Assign the booking to the right therapist or stylist
- Website enquiry forms feed new leads in
Reminders Reminders that get your desk calling before a no-show
Set a reminder on the booking and your front desk gets a notification when it is due, so someone calls the client the day before. If a client misses the slot, one click on the row opens a call or a WhatsApp chat to rebook.
- Reminders for yourself or a teammate
- An alert on the notification bell and a pop-up on your computer when it is due
- One-click call, WhatsApp or email from the client row
Client records Client records with full history and preferences
Keep a full record for every client, with contacts, past bills, favourite services, therapist preferences, allergies and notes, so every visit feels personal.
- Every estimate, invoice and payment on the client record
- Tags for preferences, allergies and VIP clients
- Team chat and private notes on the record
Packages and memberships Package and membership details that everyone can trust
Add extra fields for the package, sessions left and expiry date right on the client record. Sell the package on an invoice from your price list, record the payment, and the desk updates the session count after each visit.
- Extra fields for package, sessions left and expiry
- Packages saved in your price list with rates and tax
- A reminder before the package runs out, set by your team
Win-back reminders Win back lapsed clients with a reminder set at checkout
When a client pays, set a reminder for their next visit, six or eight weeks out. When it comes due, the right person sees who to call, opens a chat or a call with one click, and notes how it went on the client record.
- Next-visit reminders set at checkout
- A Reminders tab on every client record
- Tags to group regulars, brides and members
Billing in INR Bills in INR with GST on each line
Raise an invoice from your price list, add GST or any other tax on each line, and record full or part payments by UPI, cash or card. Every payment gets an automatic PDF receipt, and the bill moves to Partially paid or Paid on its own.
- Multiple taxes on each line, your tax number printed
- Advance and part payments with automatic receipts
- An Overdue flag on any bill past its due date
Beauty & wellness lead management Beauty & wellness lead management from first enquiry to first visit
Track every new client enquiry through a clear pipeline - from first contact to consultation to confirmed booking - so no potential client slips away.
- Sales stages you name, shown as a list or a progress board
- Enquiry source on every lead (Instagram, Google, walk-in)
- A starter checklist that attaches by lead source
Team and roles Give each stylist and therapist their own list
Assign bookings and clients to the right person, and each stylist signs in to an Assigned to me view of their own day. Roles decide who can see bills and who works only on their own clients.
- An Assigned to me filter for every stylist
- Junior staff limited to their own work
- Staff profiles with departments and roles
Payments ledger See what came in and what is still owed
Every payment lands in a ledger grouped by month, each entry linked to its bill. Invoices carry a live Overdue flag, so you know which client owes what without waiting for an end-of-day summary.
- A payments ledger grouped by month
- Unpaid, Partially paid and Paid on every bill
- Date filters by day, month or year
Any device, even offline Works on the front-desk phone, tablet or laptop
CIPHER CRM runs in the browser, so the front desk, therapists and owners use it on whatever device is at hand. On a weak signal it keeps working offline and syncs the moment the connection is back. Salon chains can run each branch as its own workspace.
- Runs in the browser on any phone, tablet or laptop
- Keeps working offline and syncs when back
- A separate workspace for each branch, one click apart
Features
A complete toolkit for beauty & wellness client management
Twenty capabilities that cover the full enquiry-to-loyalty journey for salons, spas, and clinics.
Beauty & Wellness CRM features and capabilities
Appointment calendar
Month and week views of every booking, created in one click from any day.
Reminders
A nudge to your desk when a booking, package or renewal needs a call.
Client records
Contacts, bills, tags for preferences and allergies, and private notes.
Membership details
Extra fields for plan, sessions left and expiry on each client.
Price list
Services and packages saved with rates, units and default taxes.
One-click call and email
Call, WhatsApp or email a client straight from the row.
INR invoices
Bills in INR with GST or any other tax on each line.
Lead management
Track new client enquiries through a pipeline from first contact to booking.
Payment receipts
An automatic PDF receipt for every full or part payment.
Staff management
Stylists and therapists with roles, departments and documents.
Assign several people
Put a stylist and an assistant on the same booking.
Works offline
Keeps working on a weak signal and syncs when the connection is back.
Run several companies
Keep each branch apart under one login, and switch in one click.
Checklists
Bridal or treatment checklists with items for each teammate.
Online enquiry forms
Enquiry forms on your website that add leads for you.
Roles and access
Control what each staff member can see and do.
Customer portal
Clients sign in to see their bills, receipts and messages.
Online quotes
Send a quote link the client can open, download and accept.
Team chat on every client
Each client record gets its own team thread for handovers.
Onboarding & support
Free migration, 1-3 day setup, and Hindi & English support team.
Watch
See CIPHER CRM for Beauty & Wellness in action
A two-minute look at how salons, spas, and clinics manage appointments, packages and client follow-ups with CIPHER CRM.
Product preview
Compare CIPHER CRM vs spreadsheets vs a generic CRM
| Criteria | CIPHER CRM | Spreadsheet | Generic CRM |
|---|---|---|---|
 Lead capture | Online enquiry forms, built in | Copy-pasted by hand | Manual or paid add-on |
 Follow-ups | Reminders and follow-up tracking | Memory & sticky notes | Limited / extra cost |
 Conversation history | Logged on the customer record | Personal phones & chats | Varies |
 Quotations & invoicing | INR with GST on each line, built in | Word / Excel templates | Add-on or none |
 Beauty & Wellness-specific workflow | Configured for beauty & wellness | None | Generic template |
 Pricing model | Flat, unlimited users | Free but manual | Per-user fees |
 Weak signal | Keeps working offline, then syncs | No | Varies |
 India-based support | Hindi & English, included | None | Overseas / ticket-only |
Beauty & Wellness CRM, answered
Common questions about CRM for Beauty & Wellness
Question: 1
Does CIPHER CRM work for Beauty & Wellness businesses?
Yes. CIPHER CRM is built for Beauty & Wellness businesses in India and is used by 192+ companies across the country. It brings your enquiries, follow-ups, quotations, and payments into one place, with follow-up reminders and a CRM your team can open in the browser from anywhere.
Pipelines, fields, and lead sources are configured for how beauty & wellness teams actually sell and serve customers - so you are not forced into a generic sales template.
Question: 2
How does a CRM help Beauty & Wellness teams manage leads?
A CRM keeps every beauty & wellness enquiry - from online enquiry forms, calls and walk-ins - in one list, gives each one an owner, and reminds them to follow up, so nothing slips through the cracks and owners see every lead's status update live as the team works.
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Online enquiry forms drop enquiries straight into your leads -
Give every lead one or more owners -
Set a reminder for each follow-up and get a nudge when it is due -
See each lead's status and source update live
Question: 3
Which CRM is best for Beauty & Wellness in India?
For most Beauty & Wellness businesses in India, CIPHER CRM is the strongest fit - it is India-first, ready for a weak signal, flat-priced with no per-user fees, and configured for beauty & wellness workflows. Always compare options against your own requirements first.
CIPHER CRM: India-first, works on a weak signal, flat pricing, live in 1-3 days.
Question: 4
Can Beauty & Wellness businesses use WhatsApp inside the CRM?
Not as a built-in chat today. Every lead and contact row has a one-click WhatsApp button that opens the chat, and beauty & wellness teams log each conversation as a follow-up on the record, with a name and a date on the next step.
Every promise and reply stays on the customer's record, so the full history is there for whoever picks up the phone next. A WhatsApp-style messaging tab is in development.
Question: 5
How much does a Beauty & Wellness CRM cost?
CIPHER CRM uses simple flat pricing with no per-user fees, so you can add your whole beauty & wellness team without the bill climbing. Exact pricing depends on your team size and needs and is shared on a quick demo call - call +91 97122 00017.
Two plans - Flexi and Growth - both include unlimited staff and clients.
Question: 6
How do I get started with CIPHER CRM for Beauty & Wellness?
Getting started takes 1-3 days. Book a free demo and our India-based team configures your pipeline, imports your existing leads and customers for free, and trains your staff - so you go live ready to sell.
No technical skills needed - setup and data migration are handled for you.
Success story
How a Beauty & Wellness business grew with CIPHER CRM
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The client
A growing Beauty & Wellness business in India, running on spreadsheets and WhatsApp across a small team.
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The challenge
Enquiries were scattered across phones and chats, follow-ups were missed, and the owner had no clear view of the pipeline, payments, or team performance.
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The solution
They moved to CIPHER CRM with free data migration - every enquiry in one list, follow-up reminders with a name and a date, branded quotations, and invoices that show what is paid and what is overdue.
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The result
Within weeks, follow-ups stopped slipping and the team responded noticeably faster - turning more of the same enquiries into paying customers.
Success stories Loved by Beauty & Wellness businesses across India
Acne scar and pigmentation enquiries reach us by phone, on WhatsApp and through our website form. The form adds its own leads and the desk types in the rest, all on one list. Every enquiry carries one person's name, so nobody assumes someone else called back.
Harika Vemula Clinic Manager, Front OfficeHyderabad
Gel extensions need a refill after a few weeks, so I book it while the client is still paying. It goes on the calendar in CIPHER, with a reminder for me the day before to call and confirm.
Bornali Saikia Studio Coordinator, BookingsGuwahati
Clients kept asking me to resend their diet chart on WhatsApp, sometimes close to midnight. Now they log in to our clinic's portal and find the chart there.
Sayantani Ghosh Lead Dietitian, Client CareKolkata
One client paid for a full-body laser package and then got her Canada visa after a few sittings. I made a credit note for the sittings she had not used and refunded it.
Jasleen Grewal Senior Executive, AccountsLudhiana
A three-month package is how our clients usually train, and hardly anyone pays for it in one go. I record each UPI transfer against the same bill, often right after a session. It shows Partially Paid until the last part is in, and every part gets its own receipt.
Varun Ahlawat Head Coach, OperationsGurugram
Most of our teacher training students come from abroad and pay in dollars or euros. In CIPHER CRM each student's bills are in their own currency.
Tanuja Bisht Office Manager, AdmissionsRishikesh
For each Panchakarma patient we note the prakriti and the diet the doctor has set. We added these as our own fields on the patient record, so the therapists and the kitchen read them there.
Jithin Mathew Centre Head, Patient CareThrissur
Guest artists work with us through the season, each with a login that shows only their own clients. When the season ends I switch off their sign-in.
Clive Fernandes Studio Manager, AdminPanaji
We supply hair colour and skin care to salons across Madhya Pradesh, and most of them buy on credit. Each bill has our own number series and GST on every line. A bill past its due date shows as Overdue, so I know whom to chase before month end.
Piyush Bafna Accounts Head, FinanceIndore
One more thing
Did you know?
Most beauty & wellness teams lose more deals to slow follow-up than to price. A CRM that reminds you to follow up, with a name and a date on every next step, often pays for itself before anything else.
Built secure and reliable for your beauty & wellness business
Talk to a Beauty & Wellness CRM Expert 
Locked in transit
Client records, notes and payment details travel over HTTPS between you and CIPHER CRM.
Always on
Built for 99.9% uptime, so the CRM is there whenever your desk opens.
Access by job role
Control exactly what front-desk staff, therapists, and branch managers can view and edit.
Regular backups
Regular backups keep your client history, packages and booking records safe.
Buyer's guide
How to choose a CRM for your Beauty & Wellness business
Evaluate any Beauty & Wellness CRM against these criteria - CIPHER CRM is built to meet each one.
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India-first, not translated
Choose a CRM built for how Indian beauty & wellness teams actually work - with rupee billing and GST on every line built in, not added on later.
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Flat, transparent pricing
Avoid per-user fees that punish you for growing. Flat pricing lets you add your whole team for one predictable cost.
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Fast onboarding & migration
Look for free data migration and go-live in days, not months, so you see value almost immediately.
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Ready for field teams
Your beauty & wellness team works on the move, so make sure the CRM opens on any phone and keeps working when the signal drops, instead of losing what they typed.
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Built for beauty & wellness workflows
Generic CRMs make you build everything from scratch. Pick one already configured for beauty & wellness pipelines and stages.
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Local, India-based support
Choose a partner with India-based support in Hindi and English who understands your business and your timezone.
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Secure & compliant data handling
Confirm encryption in transit, access by job role, regular backups, and sensible data handling before trusting a CRM with customer data.
Book a demo to see how CIPHER CRM answers all 7.
Beauty & Wellness CRM terms explained
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Pipeline
The stages a beauty & wellness deal moves through - from new enquiry to quotation to won - so you always know where every opportunity stands.
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Lead source
Where a beauty & wellness enquiry came from - an online enquiry form, a referral, a walk-in - so you can see which channels bring the leads worth chasing.
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Follow-up cadence
The planned schedule of calls, messages, and reminders that keeps every beauty & wellness lead warm until they decide.
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Quotation
A priced offer sent to a customer; in CIPHER CRM it is built from your saved price list and tracked until the customer accepts or declines it.
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Customer 360
A single view of everything about a customer - enquiries, deals, quotes, payments, and conversations - in one place.
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Sales funnel
The journey from many enquiries at the top to fewer won customers at the bottom, showing where beauty & wellness deals drop off.
Beauty & Wellness CRM frequently asked questions
Still thinking it over? Beauty & Wellness CRM - frequently asked questions
The things Indian business owners ask us most, answered straight.
What is the best CRM for salons and spas in India?
For most beauty and wellness businesses in India, CIPHER CRM is a strong fit. It is India-first, runs in the browser on any phone, tablet or laptop, and puts lead capture, a sales pipeline, team reminders and invoicing in one place, flat-priced and live in 1-3 days. It is used by 192+ businesses across India, rated 4.8/5. Compare it against your own workflow before deciding.
How do salons remind clients about appointments?
In CIPHER CRM a reminder goes to your team, not to the client. Set it on the booking and the desk gets a notification when it is due, then calls or opens a WhatsApp chat with one click from the client row. The same habit works for rebooking clients who have not visited in a while.
How much does a Beauty & Wellness CRM cost in India?
CIPHER CRM uses flat pricing with no per-user fees, so a beauty and wellness business can add its whole team for one predictable cost, with every feature included. Exact pricing depends on your size and needs, so call +91 97122 00017 for a quote and a free demo.
Does Beauty & Wellness CRM work with WhatsApp?
Only as a shortcut today. From any lead or contact row, one click opens a WhatsApp chat with that client; CIPHER CRM does not send messages on its own. A WhatsApp-style messaging tab is in development. Meanwhile every booking, reminder and note stays on the client record, so the front desk never works from memory.
Is there a Beauty & Wellness CRM with GST billing?
Yes. Every CIPHER CRM plan lets you raise estimates and invoices in INR with GST or any other tax on each line and your tax number printed, and record payments against each bill, without a separate tool. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Is CIPHER CRM suitable for salons, spas, and wellness centres in India?
Yes. CIPHER CRM is used by 192+ beauty & wellness businesses across India, including salons in Mumbai, spas in Bengaluru, skin clinics in Chennai, wellness centres in Delhi, and yoga studios in Pune. It covers appointments, client records, package tracking, team reminders and invoicing in a single platform built for Indian beauty businesses.
How does CIPHER CRM help reduce no-shows at a salon or spa?
Every booking sits on a shared calendar with a date, a time and the stylist assigned. A reminder tells your desk to call the client the day before, and if someone misses the slot, one click from the row opens a call or a WhatsApp chat to rebook. Nothing depends on one person remembering.
Can CIPHER CRM manage memberships and service packages for a beauty business?
Yes. Save your packages and memberships in your price list and bill them in INR. On each client record, extra fields hold the plan, sessions left and expiry date, which your desk updates after each visit. A reminder before the expiry date tells the team to offer a renewal.
How do I win back clients who stopped visiting?
Set a next-visit reminder when a client pays, a few weeks out. When it comes due, the right person gets a notification, calls or WhatsApps the client with one click, and notes how it went on the record. Tag your regulars and members so they are easy to find when you want to reach out.
Does CIPHER CRM bill in INR for beauty salons and clinics?
Yes. CIPHER CRM raises invoices in INR with GST or other taxes on each line. You can record advance, part and full payments by UPI, cash, card or cheque, each with an automatic PDF receipt, and every bill shows Unpaid, Partially paid or Paid with a live Overdue flag.
Can CIPHER CRM manage multiple salon branches or a franchise chain?
Yes. A chain can run each branch as its own workspace, fully separate, and switch between them in one click. Or keep one workspace, tag every client by branch, and set access by job role, limiting staff to their own work so they see just their clients while owners see everything.
How long does it take to go live with CIPHER CRM for a salon or wellness centre?
Most beauty & wellness businesses go live in 1-3 days. The onboarding includes free migration of your existing client data from spreadsheets or other tools, setup of your service menu and staff, and training for your front-desk team in Hindi and English, at no extra cost.
How much does CIPHER CRM cost for a beauty & wellness business?
Every plan includes every feature, and you choose to pay quarterly or yearly. There are no per-user fees, so your whole team is covered. Contact +91 97122 00017 to get pricing and book a free demo. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Sub-Industries
Explore Beauty & Wellness CRM by Sub-Industry
15 dedicated Beauty & Wellness sub-vertical CRM pages - each with specific workflows and FAQs
Sub-Industries
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Salons & Hair Studios
crm for salons hair studios -
Spa & Wellness Centres
crm for spa wellness -
Skin Clinics & Dermatology Centres
crm for skin clinics and dermatology centres -
Beauty Parlours (Standalone)
crm for beauty parlours -
Nail Art & Nail Studios
crm for nail studios -
Laser & Cosmetic Clinics
crm for laser cosmetic clinics -
Yoga & Meditation Studios
crm for yoga meditation studios -
Makeup Artists & Bridal Makeup
crm for makeup artists and bridal makeup -
Ayurveda & Naturopathy Clinics
crm for ayurveda naturopathy -
Men's Grooming Salons & Barbershops
crm for mens grooming barbershops -
Nutrition & Dietitian Clinics
crm for nutrition dietitian -
Personal Trainers & Fitness Coaches
crm for personal trainers and fitness coaches -
Tattoo & Body Art Studios
crm for tattoo body art -
Beauty Product Retailers & Distributors
crm for beauty product retailers and distributors -
Franchise Salon Chains
crm for franchise salon chains
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