Ecommerce & Retail CRM
Capture enquiries from your website automatically, log WhatsApp and marketplace orders in seconds, recover abandoned carts, manage B2B resellers, and build loyal repeat customers - all on one CRM built for Indian D2C brands, retailers, and distributors.
192+ ecommerce & retail businesses served across India
CIPHER CRM is the best CRM software for retail & e-commerce businesses in India. It is a dedicated Ecommerce & Retail CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in Rajkot, Gujarat, that manages omnichannel order enquiries, abandoned cart follow-ups, order logging, B2B reseller pipelines, loyalty management, and GST-ready invoicing for D2C brands, retailers, and distributors, with SMS campaigns, GST billing and a mobile app included in every plan. It is used by 192+ businesses across India with a 4.8 out of 5 rating.
The everyday problems CIPHER CRM was built to remove for ecommerce and retail teams.
WhatsApp order enquiries pile up unanswered and customers buy from a competitor.
Abandoned cart leads never get a follow-up because no one owns the task.
B2B resellers and distributors are managed in scattered spreadsheets with no single view.
Repeat-purchase campaigns go out to everyone instead of the right segment at the right time.
GST invoices and payment dues are tracked manually and slip through at month-end.
Owners have no real-time view of which channel is converting, which SKU is selling, or which team is performing.
What changes the day your retail or ecommerce team moves onto CIPHER CRM.
WhatsApp enquiries missed because the phone was busy or offline
Every WhatsApp order logged into the CRM inbox in seconds, assigned and followed up
Abandoned cart leads forgotten with no structured follow-up
Automated SMS follow-up sequences that recover enquiries in hours
B2B resellers and distributors managed in separate Excel sheets
A single B2B account view with order history, dues, and next action
Repeat-purchase offers blasted to the entire list and mostly ignored
Targeted re-engagement campaigns sent to the right customer segment
Owners wait for end-of-month reports to know revenue and channel performance
Live dashboards showing orders, revenue, and team performance by channel
CIPHER CRM puts every order enquiry and web-form lead in one inbox, with WhatsApp and marketplace chats logged beside them in seconds - so your team stops juggling tabs, apps, and spreadsheets and starts converting and retaining customers at scale.
Built for Indian D2C brands, multi-brand retailers, B2B distributors, and marketplace sellers, it turns abandoned enquiries into orders, one-time buyers into loyal customers, and B2B resellers into managed accounts - with INR billing, GST-ready invoices, and automated SMS follow-up built right in.
192+ ecommerce & retail businesses served across India
CIPHER CRM is the best CRM software for retail & e-commerce businesses in India. It is a dedicated Ecommerce & Retail CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in Rajkot, Gujarat, that manages omnichannel order enquiries, abandoned cart follow-ups, order logging, B2B reseller pipelines, loyalty management, and GST-ready invoicing for D2C brands, retailers, and distributors, with SMS campaigns, GST billing and a mobile app included in every plan. It is used by 192+ businesses across India with a 4.8 out of 5 rating.
Get a Free Demo → “We were losing WhatsApp orders every day because enquiries piled up unread. CIPHER CRM gave us one inbox for all channels and our order conversion jumped within weeks of going live.”
“Managing 80-plus resellers in spreadsheets was a nightmare. Now I can see every B2B account, their outstanding dues, and the next follow-up date - all in one place.”
“Our repeat purchase rate has nearly tripled since we started using CIPHER CRM to segment customers and send targeted SMS re-engagement campaigns. The loyalty feature alone is worth it.”
“The GST invoicing and automated payment reminders cut our collection time in half. Customers now pay on time because the reminder lands as an SMS on the due date, right on their phone.”
192+
Retail & ecommerce businesses
across India4.8/5
Average rating
from 192 reviews3x
Repeat purchase rate
vs pre-CRM baseline1-3 days
Average go-live
with free migrationBook a 20-minute demo - see it working with your workflow, decide after.
A Ecommerce & Retail CRM is customer-relationship software configured for how Ecommerce & Retail businesses capture leads, manage follow-ups, send quotations, and track payments - replacing spreadsheets and scattered WhatsApp chats with one industry-specific system.
Ecommerce & Retail businesses of every size in India - from small ecommerce & retail teams running on WhatsApp and spreadsheets to multi-branch operations - that want one place to capture enquiries, follow up on time, quote faster, and track payments.
Lead capture from calls, web forms, and email; a ecommerce & retail sales pipeline; automated follow-ups and reminders; quotations and INR/GST-ready invoicing; payment tracking; a mobile app for field teams; and live owner dashboards - all India-first with a full mobile app.
Ten ways CIPHER CRM helps Indian D2C brands, retailers, and distributors win more and keep more.
Capture enquiries from your website forms automatically, and log WhatsApp, Instagram, and marketplace chats beside them in one shared inbox so every potential order is seen, assigned, and followed up.
Send automated, personalised SMS follow-up sequences to every buyer who enquired but did not complete a purchase - and recover orders that would otherwise be lost.
Manage every B2B wholesale account, channel partner, and FMCG distributor through a dedicated pipeline with order history, credit limits, dues, and next-action reminders.
Identify your best repeat buyers, segment them by purchase behaviour or product category, and send targeted SMS campaigns that bring them back - not generic blasts.
When an order lands on WhatsApp or Instagram, the rep logs it into the CRM before the chat goes cold. It gets assigned, the buyer receives an SMS confirmation, and the conversation notes stay on the customer record.
Raise GST-compliant invoices in INR, record payments, and automatically chase outstanding dues - so collections never depend on manual follow-up or memory.
Move every buyer through clear stages - from new enquiry to quote, confirmed order, dispatch, and repeat purchase - with nothing falling through and every stage visible to the team.
Keep every buyer, B2B account, and marketplace seller profile - with full purchase history, preferred products, communication log, and lifetime value - in one searchable place.
See orders, revenue, conversion rates, and team performance live by channel, product, or store - so owners and managers make decisions without waiting for a monthly report.
Let store staff, field sales reps, and D2C agents capture orders, update customer records, and check pipeline status from their phone - anywhere.
Twenty capabilities that cover the full enquiry-to-repeat-purchase journey.
One inbox for website enquiries plus logged WhatsApp, Instagram, and marketplace orders.
Log a WhatsApp or Instagram order in seconds, assign it, and confirm by SMS.
Automated SMS follow-up sequences that recover lost orders.
Move buyers through enquiry, quote, order, dispatch, and repeat-purchase stages.
Dedicated pipeline for wholesale accounts, distributors, and channel partners.
Segment repeat customers and send targeted campaigns that bring them back.
Raise INR invoices with auto-applied GST rates and track payment dues.
Chase outstanding balances automatically over SMS.
Unified buyer profiles with full purchase history, preferences, and lifetime value.
Live revenue, orders, and channel performance - no waiting for month-end reports.
Full CRM on a mobile app for retail floor staff and field sales teams.
Link SKUs and product details to customer records and enquiries.
Never miss a follow-up, reorder prompt, or renewal for any account.
Run SMS campaigns by segment, product, or purchase history.
Web enquiry forms, SMS, and email flow into one shared inbox.
Run multiple retail locations or D2C storefronts from one CRM account.
Control what each rep, store manager, or owner can see and do.
See which channel, product, or rep drives the most orders and revenue.
Encrypted data storage and India-hosted infrastructure for compliance.
Free data migration, 1-3 day setup, and Hindi & English support team.
Three simple stages, from first enquiry to lifelong customer.
Bring all your retail and ecommerce enquiries into one place from day one.
Turn enquiries into confirmed orders, issue GST invoices, and keep buyers updated.
Build loyalty, chase dues, and grow revenue from your existing customer base.
| Criteria | CIPHER CRM | Generic CRM | Spreadsheet |
|---|---|---|---|
| Lead capture | Auto from web forms & calls | Manual or paid add-on | Copy-pasted by hand |
| Follow-up automation | Built-in reminders & sequences | Limited / extra cost | Memory & sticky notes |
| Conversation history | Logged on the customer record | Varies | Personal phones & chats |
| Quotations & invoicing | INR + GST-ready, built in | Add-on or none | Word / Excel templates |
| Ecommerce & Retail-specific workflow | Configured for ecommerce & retail | Generic template | None |
| Pricing model | Flat, unlimited users | Per-user fees | Free but manual |
| Mobile app | Mobile app included | Varies / paid | No |
| India-based support | Hindi & English, included | Overseas / ticket-only | None |
For most Ecommerce & Retail businesses in India, CIPHER CRM is a strong choice - it is India-first, mobile-first, flat-priced, configured for ecommerce & retail workflows, and live in 1-3 days. Compare it against your own requirements before deciding.
The full Android field app lets your ecommerce & retail field and on-road team capture enquiries, update deals, and raise quotes from anywhere, and it holds up on patchy networks.
Trigger: A ecommerce & retail enquiry lands through your website form after hours.
CIPHER CRM: CIPHER CRM captures it as a lead, assigns it to the right rep, and puts a date on the follow-up.
Outcome: The rep follows up first thing in the morning - before a competitor does.
Trigger: A customer asks for pricing on a busy day.
CIPHER CRM: The rep builds a branded quote from saved rate cards and emails it to the customer in minutes.
Outcome: Faster, professional quotes win more ecommerce & retail deals.
Trigger: A promising deal goes quiet for a week.
CIPHER CRM: CIPHER CRM reminds the owner and nudges the customer with an automated message.
Outcome: Stalled deals get revived instead of quietly forgotten.
Yes. CIPHER CRM is built for Ecommerce & Retail businesses in India and is used by 192+ companies across the country. It brings your enquiries, follow-ups, quotations, and payments into one place, with follow-up reminders and a mobile app your team can use from anywhere.
Pipelines, fields, and reminders are configured for how ecommerce & retail teams actually sell and serve customers - so you are not forced into a generic sales template.
A CRM captures every ecommerce & retail enquiry from calls, web forms, and email into one inbox, assigns it to the right person, and reminds them to follow up - so nothing slips through the cracks and owners see every lead's status in real time.
For most Ecommerce & Retail businesses in India, CIPHER CRM is the strongest fit - it is India-first, mobile-first, flat-priced with no per-user fees, and configured for ecommerce & retail workflows. Always compare options against your own requirements first.
| Option | Notes |
|---|---|
| CIPHER CRM | India-first, mobile-first, flat pricing, live in 1-3 days. |
WhatsApp Business messaging is planned for the next release phase. Today ecommerce & retail teams log every customer conversation against the record, put a name and a date on each follow-up, and send SMS and email from inside the CRM.
Every promise and reply stays on the customer's record, so the full history is ready the day WhatsApp messaging switches on.
CIPHER CRM uses simple flat pricing with no per-user fees, so you can add your whole ecommerce & retail team without the bill climbing. Exact pricing depends on your team size and needs and is shared on a quick demo call - call +91 97122 00017.
Two plans - Flexi and Growth - both include unlimited staff and clients.
Getting started takes 1-3 days. Book a free demo and our India-based team configures your pipeline, imports your existing leads and customers for free, and trains your staff - so you go live ready to sell.
No technical skills needed - setup and data migration are handled for you.
A growing Ecommerce & Retail business in India, running on spreadsheets and WhatsApp across a small team.
Enquiries were scattered across phones and chats, follow-ups were missed, and the owner had no clear view of the pipeline, payments, or team performance.
They moved to CIPHER CRM with free data migration - one inbox for every enquiry, follow-up reminders that actually fire, branded quotations, and live owner dashboards.
Within weeks, follow-ups stopped slipping and the team responded noticeably faster - turning more of the same enquiries into paying customers.
Most ecommerce & retail teams lose more deals to slow follow-up than to price. A CRM that reminds you to follow up - and sends some messages automatically - often pays for itself before anything else.
“Abandoned enquiry recovery was the feature I did not know I needed. We now recapture about one in four lost orders through the automated SMS follow-up.”
“Setup was done in two days including data migration from our old spreadsheets. The team was patient, answered in Hindi, and got us live fast.”
“I run three retail stores and the multi-store dashboard is exactly what I needed. One login, one view, all three locations - no more calling managers for daily updates.”
“As a jewellery retailer, customer trust is everything. CIPHER CRM keeps the full history of every client - what they bought, their preferences, and when to reach out before festivals.”
“Our B2B distributor channel was invisible before CIPHER CRM. Now every reseller has their own pipeline, credit limit, and order trail - and collections have improved significantly.”
“Flat pricing with no per-user fees means we added the entire retail team without worrying about the bill going up. That is a big deal compared to the global CRMs we tried.”
“The mobile app is what my floor staff actually use. They capture walk-in customer details at the billing counter and the follow-up goes out automatically - no manual work.”
“I can finally see which product category and which channel brings the most revenue. The owner dashboard replaced three separate reports I used to build manually every month.”
Switching is handled for you with free data migration - no spreadsheets to rebuild, no data left behind.
Most ecommerce & retail businesses are fully migrated and live within 1-3 days. We move your contacts, history, and open deals for you at no extra cost - you do not rebuild anything by hand.
All buyer profiles, order details, and payment records are encrypted in transit and at rest.
Give store staff, managers, and B2B reps access only to what their role requires.
Your retail and customer data is backed up daily so your business stays recoverable.
Data is hosted within India, meeting local business and compliance requirements.
Evaluate any Ecommerce & Retail CRM against these criteria - CIPHER CRM is built to meet each one.
Choose a CRM built for how Indian ecommerce & retail teams actually work - with a full mobile app, INR, and GST built in, not added on later.
Avoid per-user fees that punish you for growing. Flat pricing lets you add your whole team for one predictable cost.
Look for free data migration and go-live in days, not months, so you see value almost immediately.
Your ecommerce & retail team works on the move, so make sure the CRM has a real Android field app rather than a squeezed-down website.
Generic CRMs make you build everything from scratch. Pick one already configured for ecommerce & retail pipelines and stages.
Choose a partner with India-based support in Hindi and English who understands your business and your timezone.
Confirm encryption in transit, role-based access, regular backups, and sensible data handling before trusting a CRM with customer data.
Book a demo to see how CIPHER CRM answers all 7.
For most retail shops and ecommerce brands in India, CIPHER CRM is a strong fit. It is India-first with a full mobile app, capturing enquiries, following up with repeat buyers, and tracking orders in one place, flat-priced and live in 1-3 days. It is used by 192+ businesses across India, rated 4.8/5. Compare it against your own workflow before deciding.
CIPHER CRM keeps every customer and their purchase history in one place, so a shop can see who bought what and when, send festive offers and restock reminders by SMS, and set a reminder to message a lapsed buyer on WhatsApp before the festival rush. WhatsApp campaigns arrive with the next release phase.
CIPHER CRM uses flat pricing with no per-user fees, so a retail or ecommerce business can add its whole team for one predictable cost. Every plan includes GST billing and a mobile app. Exact pricing depends on your size and needs, so call +91 97122 00017 for a quote and a free demo.
WhatsApp Business support lands in the next release phase. What works today: your team logs each WhatsApp conversation against the customer record in a few seconds, offers and order updates go out by SMS, and follow-up reminders make sure no buyer reply is forgotten.
Yes. Every CIPHER CRM plan includes GST-ready invoicing in INR, so a retail or ecommerce business can raise compliant bills and track payments without a separate tool. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
CIPHER CRM is used by 192+ ecommerce and retail businesses across India, including teams in Mumbai, Delhi, Bengaluru, Ahmedabad, Jaipur, Surat, and Chennai. It serves D2C brands, multi-brand retail stores, B2B wholesale distributors, marketplace sellers, jewellery retailers, FMCG distributors, and home-furnishing chains across the country.
When an order comes in on WhatsApp, the rep logs it into CIPHER CRM in a few seconds. The order gets assigned, the buyer receives an SMS confirmation and dispatch updates, and the conversation is noted against the customer profile for future reference. Direct WhatsApp Business integration is planned for the next release phase.
Yes. When a buyer enquires but does not place an order, CIPHER CRM automatically triggers a personalised multi-step SMS follow-up sequence. You can set timing, tone, and product details per sequence, and track which flows recover the most orders across your D2C or retail channels.
Yes. CIPHER CRM has a dedicated B2B pipeline where you can manage reseller accounts, set credit limits, track order history, log outstanding dues, and trigger automated payment reminders. It keeps your B2B distributor business entirely separate from your D2C retail pipeline.
Yes. You can raise GST-compliant invoices in INR directly from CIPHER CRM, with auto-applied GST rates per product or customer type. Payment dues are tracked per invoice and automated reminders go out by SMS so collections no longer depend on manual follow-up.
Most retail and ecommerce teams go live in one to three days. The process includes free data migration from your existing spreadsheets or CRM, pipeline configuration for your specific retail or D2C workflow, and team onboarding in Hindi and English - all included at no extra cost.
Yes. CIPHER CRM supports multi-store and multi-channel setups under one account. You can assign role-based access so each store manager sees only their location, while the owner gets a consolidated dashboard across all stores, channels, and sales teams in real time.
CIPHER CRM uses flat pricing with no per-user fees, so adding your whole retail team does not increase the bill. Starter and Growth plans are available depending on your team size and the features you need. Call +91 97122 00017 for a custom quote and a free demo tailored to your retail or D2C workflow.
Estimate how many hours your ecommerce & retail team could save each week with CIPHER CRM.
Calculate my ROI →Answer 5 quick questions to see if your ecommerce & retail business is ready for a CRM.
Take the quiz →The key questions to ask any ecommerce & retail CRM vendor before you buy.
Request the checklist →⏳ Onboarding slots are limited each month - book a demo this week to secure your Ecommerce & Retail setup.
See exactly how CIPHER CRM fits your D2C brand, retail store, or distribution workflow. A retail specialist will walk you through it live on a call.
No obligation, no setup fees - just a clear look at how your team can capture more orders, recover abandoned enquiries, and grow repeat sales.
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15 dedicated Ecommerce & Retail sub-vertical CRM pages - each with specific workflows and FAQs
Most enquiries in this industry land on the CRM for D2C ecommerce brands in India or the best CRM for jewellery accessories in India; every edition shares the best CRM software in India engine underneath.
Whichever sub-industry you pick, the day runs on a CRM with task assignment and a CRM with follow up reminders underneath.
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