Sales document management for every quote, bill and expense

Every proposal, estimate, invoice, credit note, payment and expense has its own folder on one screen. A filter or quick search finds any document, and each person opens only the folders you allow.

Documents in one place in CIPHER CRM
  • 192+

    Businesses trust us to grow

    192+ CIPHER teams
  • 31

    Industries served

    CIPHER CRM
  • 4.8/5.0

    Average rating

    192+ CIPHER teams

The document folders in CIPHER CRM keep your 💰 sales documents in one place: a screen called Drive with a folder each for proposals, estimates, 🧾 invoices, credit notes, payments and expenses.

The owner turns each folder on or off and picks which staff can open it.

Every folder has filters and search, and each document has its own team chat, private notes and customer thread, so the paperwork and the talk about it stay together. 192+ businesses run CIPHER CRM across 🏭 31 industries, with 92 built-in features, a ⭐️ 4.8/5 average rating and ⏱️ 99.9% uptime.

Most teams are live in 1-3 days.

Definition

What is sales document management?

Sales document management means keeping all the paperwork of selling, from first offer to final payment, in one organized place. Instead of separate folders, sheets and inboxes, every document is a record you can find, filter and discuss. In CIPHER CRM that place is called Drive, and it holds six kinds of sales document.

Drive in CIPHER CRM is one hub for the documents that follow a sale. Its home screen looks like a set of folders, one for each category: Proposals, Estimates, Invoices, Credit Notes, Payments and Expenses. The owner can switch any category off if the business does not use it, and give each staff member access to some categories and not others. Inside each folder you can filter by Assigned to me, Created by me or Pinned, by the related lead or customer, by assignee, by status and by a date filter made for that document type, or run a full text search. The owner can add optional detail tabs per document type, such as Checklist, Attachments, Documents, Tasks, Reminders, related documents and an Activity log. Every document also has its own internal chat, private notes and a separate customer thread. It comes in every plan.

Documents in one place in CIPHER CRM
The problem

What happens without the document folders

Quotes are in one folder, invoices in another and payment records in a spreadsheet, so answering one customer question means opening three places.

Everyone on the team can see every invoice, even people who only need to handle expenses.

Talk about a document happens in a group chat, and a week later nobody can find what was agreed about that bill.

Searching for "that estimate from March for the school job" means scrolling file names and hoping someone named it well.

What slips without Documents in one place
Capabilities

What you can do with the document folders

  • Six categories, one home screen

    Proposals, Estimates, Invoices, Credit Notes, Payments and Expenses each get a folder on Drive's home screen, so you start from one place.

  • Show only what you use

    Switch any category on or off for the workspace, so a business that never issues credit notes does not see that folder.

    customizable crm
  • Access per person, per category

    Give each staff member their own access to each category, so a bookkeeper can handle expenses without opening proposals.

    role-based access control crm
  • Find any document fast

    Filter by assignee, status, related lead or customer, pinned, or a date filter built for that type, or search the full text.

    crm date filter
  • The tabs each type needs

    The owner picks which detail tabs appear per document type, from Checklist and Attachments to Tasks, Reminders and the Activity log.

    crm audit trail
  • A conversation on every document

    Each document has an internal chat, private notes and a separate customer thread, so the discussion stays with the paper it is about.

    team chat crm
Why CIPHER

Why the document folders are better in CIPHER

A generic CRM scatters sales paperwork across modules and leaves the talk about it in email. We put the documents, the access and the conversation in one hub.

  • Built around folders people know

    The home screen looks like a set of folders, so new staff find their way without a walkthrough.

  • Access is set per category

    You do not have to choose between showing someone everything or nothing. Each category has its own access for each person.

  • The customer thread stays separate

    What you say to the client and what the team says to each other live in different threads on the same document.

How it works

How the document folders work in CIPHER CRM

  1. Open Drive

    Start from the folder-style home screen and pick the category you need.

  2. Choose what shows

    As owner, switch off categories you do not use and set which staff can reach each one.

  3. Filter to the right document

    Narrow by customer, status, assignee or date, or type a few words into search.

  4. Work inside the document

    Use its tabs, chat, notes and customer thread without leaving the record.

Compare

Document folders: CIPHER CRM vs spreadsheet vs generic CRM

What mattersCIPHER CRMSpreadsheet / manualGeneric CRM
Where documents live One hub with six folders Separate files, sheets and inboxes Spread across different modules
Who can see what Access per category, per staff member Shared folder, all or nothing Often one setting for all sales documents
Finding a document Filters by customer, status, date, plus full text search Scroll file names Basic search
Talk about a document Internal chat, private notes and a customer thread on it A group chat or email Comments, if any
Unused document types Switch the category off Empty folders pile up Menus you cannot hide
Documents in one place

See the document folders in action

Keep every proposal, estimate, invoice, payment and expense in one place, and choose who can open each kind. A customer's quotes, bills and payments are all a filter away, so one question needs one screen.

Why it's worth it

What the document folders change for your business

See how CIPHER CRM solves this

Answers in one place

A customer's quotes, bills and payments are all a filter away, so one question needs one screen.

Right access for the right people

Staff see the document types they work with and nothing they should not.

Decisions kept with the paper

The chat on each document means the reason behind a change is still there months later.

A cleaner workspace

Categories you never use stay out of the way.

Ready when you are

See the document folders on your own data

Proof

Teams that switched to CIPHER

Our quotes used to take days and follow-ups just fell through the cracks. Now every lead has someone on it and a clear next step. We are closing a lot more than we did.
Rahul Mehta
Rahul Mehta Director, Logistics firm - Ahmedabad
I thought moving would take months. We were up and running in two days. I get back about two hours a day that used to go into updating sheets.
Priya Nair
Priya Nair Operations Head, Healthcare clinic chain - Kochi
Because it was set up for property from the start, we were not fighting the software. My managers finally trust the numbers on the screen.
Amit Shah
Amit Shah Founder, Real-estate agency - Surat

Document folders frequently asked questions

FAQ

Document folders - your questions answered

99% uptime guaranteeISO 27001 certified company24/7 response supportGDPR approvedSSL encrypted 2024
What is Drive in CIPHER CRM?

Drive is the hub for your sales documents. It groups Proposals, Estimates, Invoices, Credit Notes, Payments and Expenses behind a folder-style home screen, so every document that follows a sale can be found, filtered and discussed from one place. Each folder can be switched off if you do not use it.

Can I hide document types my business does not use?

Yes. Each of the six categories in Drive can be switched on or off for the workspace. If you never issue credit notes or estimates, you can turn those folders off and the rest of the team will not see them.

Can I stop some staff from seeing invoices?

Yes. Access to each Drive category is set per staff member. You can let someone work with expenses and proposals but keep invoices and payments closed to them, without building a new role just for that. You can change one person's access without touching anyone else's.

How do I find an old document quickly?

Inside any category you can filter by Assigned to me, Created by me or Pinned, by the related lead or customer, by assignee, by status and by a date filter made for that type. Full text search covers the rest.

Can my team discuss a document without the client seeing?

Yes. Every document has an internal chat and private notes that only your team sees, plus a separate customer thread for talking with the client. The two conversations never mix, even though they sit on the same document. Private notes go one step further: they are yours, with admins able to read but not edit them.

Which tabs appear on a document?

The owner decides per document type. Optional tabs include Checklist, Attachments, Documents, Tasks, Reminders, tabs for related documents and an Activity log. You can show the ones your team needs and leave the rest off. Each document type keeps its own tab choice.

Glossary

Document folders terms, defined

  • Drive

    The hub in CIPHER CRM that holds all six types of sales document.

  • Document category

    One of Drive's folders: Proposals, Estimates, Invoices, Credit Notes, Payments or Expenses.

  • Customer thread

    The conversation on a document that the client can see, kept apart from the team's chat.

We're here to help

Book a free demo and see it for yourself

Leave a few details and we call you within a day to walk you through CIPHER CRM set up for your trade. There is no commitment and nothing to sign.

On the call we map out your sales stages, answer whatever you want to ask, and show you exactly how your team would work day to day.

Email support

We're just one email away.

hello@ciphercrm.co

Call us

Call us Mon-Fri, 8am-5pm.

(+91) 97122 00017

Visit our website

Explore products & pricing

ciphercrm.co

Prefer to talk first?

Reach us via support page.

Visit our contact page

Book a free demo

We call within a day. Nothing to commit to.

1000 characters remaining

Send on WhatsApp and get your demo Prefer to talk? Visit our contact page

By sending this, you are okay with CIPHER CRM getting in touch. We never share your details.

  • No obligation
  • Quick response
  • Your data is safe
Book Demo