RFQs lost before quoting
RFQs arrive on WhatsApp, email, and phone - and fall through the cracks before the team quotes.
Trusted by 192+ Chemicals businesses across India

Chemical sales take time. An RFQ comes in, a technical quote goes out, a sample is tested, and the order may land months later. Add distributors with balances and repeat orders on a cycle. When it lives in email, WhatsApp and spreadsheets, follow-ups fall through.
CIPHER CRM for chemicals keeps RFQs, quotations, samples, distributor accounts, payment follow-ups and order history in one place. Your team sees which sample needs a call and which distributor is overdue. Tell us what you make and we will show you the pipeline set up for it.
Trusted across India.192+ businesses served across 31 industries in India
CIPHER CRM is the best CRM software for chemicals businesses in India. It is a dedicated Chemicals CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in India, that manages RFQs, technical quotations from a saved price list, sample follow-ups, distributor accounts, invoices and payment tracking for chemical manufacturers, specialty chemical companies and industrial distributors.
TDS, MSDS and COA files sit on each deal, and certificates can be filed with expiry dates.
It runs in the browser on any phone or laptop and keeps working on a weak signal.
Pricing is flat with unlimited staff, and most teams go live in 1 to 3 days with free data migration and Hindi and English support.
It is used by 192+ businesses across 31 industries in India with a 4.8 out of 5 rating.
If two or three of these sting a little, the problem is not your sales team. RFQs, quotations, samples and distributor dues are spread across email, WhatsApp, calls and Excel, with no one place to run sales from.
RFQs arrive on WhatsApp, email, and phone - and fall through the cracks before the team quotes.
Technical quotations take hours because specs, price lists, and approval chains live in separate files.
Samples go out with nobody following up - the customer calls before you do.
Distributor accounts and outstanding balances are managed by hand, with no single up-to-date view.
Long chemical sales cycles mean follow-ups are forgotten between the first enquiry and final purchase order.
Owners have no single view of the pipeline, or of which product lines are bringing in enquiries.
What changes the day your chemical sales team moves onto CIPHER CRM.
RFQs scattered across WhatsApp, email, and phone with no single log
Every RFQ on one list, each with a named owner
Quotations built manually from spec sheets and approved by email back-and-forth
Technical quotations sent in minutes from your price list and saved text for quotes
Sample dispatches forgotten until the buyer calls to ask
Every sample logged with a date to chase, and a reminder that pings the rep
Distributor balances and credit limits tracked in Excel with constant errors
Each distributor record shows its invoices, what is paid and what is still due
Owner waits for month-end to understand pipeline, revenue, and product performance
Stage totals on the pipeline and overdue invoices flagged, any day you open it
CIPHER CRM brings every RFQ, technical quotation, sample, payment follow-up and distributor account into one system, so your chemicals sales team stops running the business on WhatsApp threads and disconnected spreadsheets.
Built for Indian chemical manufacturers, specialty suppliers and distributors, it handles the long technical sales cycle, from first enquiry and sample approval to repeat order and invoice with GST on each line, with follow-up tracking, team reminders, INR pricing and flat plans that never charge per user.
Whether you sell dyes, agri-chemicals, pharma APIs, construction chemicals or industrial lubricants, CIPHER CRM gives your owner and sales head one pipeline with deal-value totals at every stage, and every distributor relationship on its own record.
192+ businesses served across 31 industries in India
CIPHER CRM is the best CRM software for chemicals businesses in India. It is a dedicated Chemicals CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in India, that manages RFQs, technical quotations from a saved price list, sample follow-ups, distributor accounts, invoices and payment tracking for chemical manufacturers, specialty chemical companies and industrial distributors. TDS, MSDS and COA files sit on each deal, and certificates can be filed with expiry dates. It runs in the browser on any phone or laptop and keeps working on a weak signal. Pricing is flat with unlimited staff, and most teams go live in 1 to 3 days with free data migration and Hindi and English support. It is used by 192+ businesses across 31 industries in India with a 4.8 out of 5 rating.
Product preview
A Dahej plant sent an RFQ for a tanker of caustic lye one night, and by morning it was lost in my chats. Website enquiries now come into CIPHER CRM by themselves, and we add WhatsApp and phone ones to the same list, each with a name against it.
When our dispersing agent goes to a paint company for a lab trial, I add a task on that enquiry with a reminder for the day their result is due. That morning I ring their lab.
Our dealer bills list primer, enamel and thinner in every pack size. My accountant did the GST line-wise in a separate sheet. The invoice does that now.
Road contractors pay for our bitumen in bits whenever the PWD clears their bills. Overdue invoices carry a flag, so I know whom to call.
For years our senior salesman looked after the transport fleets and garages, and when he retired I was nervous about those accounts. His calls and the rates he had quoted were all on the customer records, so his replacement handled the next reorder without the buyer explaining anything again.
Formulation companies want our GMP certificate and drug licence before a first order, and both expire. In CIPHER CRM each buyer's copy sits in their Documents tab with its expiry date. Lapsed ones get flagged, so I send the new copy before their audit team asks.
Ten ways CIPHER CRM helps Indian chemical manufacturers and distributors win and keep business.
RFQs from your website enquiry form drop straight onto one list, and ones that come by phone or email take a minute to add, so no chemical enquiry is missed or silently dropped.
Build branded, spec-accurate chemical quotations from your saved price list, with a separate item for each grade and GST on each line, in minutes, not hours.
Log every sample sent as a task on the enquiry, with the date lab results are due. A reminder pings the rep on that day, and the trial moves toward a confirmed order instead of going quiet.
Keep every distributor on its own record, with credit limit and territory in your own fields, and every invoice and payment on the account. Sales and finance look at the same numbers.
Put a date on every RFQ, sample and payment follow-up, and log each call and conversation against the customer record so no deal depends on one rep's memory.
Raise invoices with GST on each line, record advance and part payments by UPI, cheque or bank, and let the status update itself. Overdue bills are flagged, so you know exactly who to call.
Move every chemical deal through stages that match your sales reality - RFQ, quote sent, sample dispatched, approval, negotiation, purchase order - with nothing falling through.
Keep every buyer, distributor, formulation note, grade preference and purchase history in one searchable record so no context is ever lost when staff change.
File TDS, MSDS, COA and licences in the Documents tab of each customer or deal, sorted by type. Add an expiry date where one applies, and anything past its date is flagged, so an old certificate never goes out by mistake.
Technical sales reps and export managers open CIPHER CRM in the browser on their own phones, with nothing to install, to update RFQs, log customer visits and share quotations anywhere in India. When the network is patchy it keeps working and syncs later.
Twenty capabilities covering the full RFQ-to-reorder journey for chemical businesses.
Website forms feed RFQs in, and phone RFQs take a minute to add.
Grade-wise, spec-accurate chemical quotes from your saved price list.
Each sample logged with a date to chase the lab result.
Distributor records with credit limit, territory and every invoice.
Every call to a buyer logged with its outcome and date.
Move chemical deals through stages you set, from enquiry to purchase order.
INR invoices with GST on each line, and advance and balance payments.
Full or part payments update the balance and status on their own.
Buyer and distributor records with grade preferences and full history.
Runs in the browser, keeps working on a weak signal, syncs later.
Buyers see their own quotes, invoices and shared documents.
A starter checklist on every new RFQ, picked by its source.
Products and grades with rates, units and default taxes.
Attach TDS, MSDS, COA, and purchase orders to each deal and customer record.
Quote export buyers in their own currency.
Control what each rep, manager and finance user can see and change.
A nudge on the day a follow-up, sample result or payment is due.
Your own enquiry forms that drop RFQs onto the lead list.
Certificates and licences filed with their expiry dates.
Free data migration, 1-3 day go-live, and Hindi & English support always.
| Criteria | CIPHER CRM | Spreadsheet | Generic CRM |
|---|---|---|---|
| | Online enquiry forms, built in | Copy-pasted by hand | Manual or paid add-on |
| | Reminders and follow-up tracking | Memory & sticky notes | Limited / extra cost |
| | Logged on the customer record | Personal phones & chats | Varies |
| | INR with GST on each line, built in | Word / Excel templates | Add-on or none |
| | Configured for chemicals | None | Generic template |
| | Flat, unlimited users | Free but manual | Per-user fees |
| | Keeps working offline, then syncs | No | Varies |
| | Hindi & English, included | None | Overseas / ticket-only |
Question: 1
Yes. CIPHER CRM is built for Chemicals businesses in India and is used by 192+ companies across the country. It brings your enquiries, follow-ups, quotations, and payments into one place, with follow-up reminders and a CRM your team can open in the browser from anywhere.
Pipelines, fields, and lead sources are configured for how chemicals teams actually sell and serve customers - so you are not forced into a generic sales template.
Question: 2
A CRM keeps every chemicals enquiry - from online enquiry forms, calls and walk-ins - in one list, gives each one an owner, and reminds them to follow up, so nothing slips through the cracks and owners see every lead's status update live as the team works.
Question: 3
For most Chemicals businesses in India, CIPHER CRM is the strongest fit - it is India-first, ready for a weak signal, flat-priced with no per-user fees, and configured for chemicals workflows. Always compare options against your own requirements first.
CIPHER CRM: India-first, works on a weak signal, flat pricing, live in 1-3 days.
Question: 4
Not as a built-in chat today. Every lead and contact row has a one-click WhatsApp button that opens the chat, and chemicals teams log each conversation as a follow-up on the record, with a name and a date on the next step.
Every promise and reply stays on the customer's record, so the full history is there for whoever picks up the phone next. A WhatsApp-style messaging tab is in development.
Question: 5
CIPHER CRM uses simple flat pricing with no per-user fees, so you can add your whole chemicals team without the bill climbing. Exact pricing depends on your team size and needs and is shared on a quick demo call - call +91 97122 00017.
Two plans - Flexi and Growth - both include unlimited staff and clients.
Question: 6
Getting started takes 1-3 days. Book a free demo and our India-based team configures your pipeline, imports your existing leads and customers for free, and trains your staff - so you go live ready to sell.
No technical skills needed - setup and data migration are handled for you.
A growing Chemicals business in India, running on spreadsheets and WhatsApp across a small team.
Enquiries were scattered across phones and chats, follow-ups were missed, and the owner had no clear view of the pipeline, payments, or team performance.
They moved to CIPHER CRM with free data migration - every enquiry in one list, follow-up reminders with a name and a date, branded quotations, and invoices that show what is paid and what is overdue.
Within weeks, follow-ups stopped slipping and the team responded noticeably faster - turning more of the same enquiries into paying customers.
Before kharif, every company whose pesticides we sell runs an early booking scheme, and they all close on different days. I put a reminder on each dealer's record for the salesman on that route, and he rings the dealer before the scheme shuts.
Surat processing houses pay for our reactive dyes in rupees, the Bangladesh and Egypt buyers in dollars. In CIPHER each customer's currency is locked after the first bill, so nobody raises a rupee invoice on a dollar order.
With furniture and footwear makers, months pass between sample, line trial and first PO. Our pipeline board shows how much business is stuck at trial.
Each monthly dosing check at a Tiruppur dyeing unit sits on the calendar with a reminder. My engineers have stopped ringing me to ask which plant is due.
Every site our applicators waterproof is a project under the builder, with a task checklist for surface prep, primer, membrane and the ponding test. My supervisors tick each item off standing on the terrace.
We sell floor cleaners and laundry chemicals to hotels and hospitals, and this year we sent new salespeople to Thrissur and Kottayam. Each account there has the housekeeping head and the purchase officer as separate contacts, so our people know who tries a sample and who signs the order.
Namkeen and bakery units kept phoning for old invoices and citric acid COAs. Their purchase staff sign in to our portal now and pull them up themselves.
Colleges and hospital labs want a written quotation before they buy even filter paper. We send the estimate as a link now. The lab in-charge accepts or declines it, and the answer shows up on our side.
Our village retailers are grouped by tehsil in CIPHER, so before rabi sowing I call through Rampura Phul first, then Talwandi Sabo. Each shop shows what it took in DAP and gypsum last season, with the owner's number and his son's.
Most chemicals teams lose more deals to slow follow-up than to price. A CRM that reminds you to follow up, with a name and a date on every next step, often pays for itself before anything else.
Your customer records, quotations and product data travel locked with HTTPS between you and CIPHER CRM.
Built for 99.9% uptime, so the CRM is there whenever your team is.
Control what each sales rep, manager and finance user can see and change, and limit staff to their own work.
Regular backups keep your RFQ history, distributor accounts and invoices safe and recoverable.
Evaluate any Chemicals CRM against these criteria - CIPHER CRM is built to meet each one.
Choose a CRM built for how Indian chemicals teams actually work - with rupee billing and GST on every line built in, not added on later.
Avoid per-user fees that punish you for growing. Flat pricing lets you add your whole team for one predictable cost.
Look for free data migration and go-live in days, not months, so you see value almost immediately.
Your chemicals team works on the move, so make sure the CRM opens on any phone and keeps working when the signal drops, instead of losing what they typed.
Generic CRMs make you build everything from scratch. Pick one already configured for chemicals pipelines and stages.
Choose a partner with India-based support in Hindi and English who understands your business and your timezone.
Confirm encryption in transit, access by job role, regular backups, and sensible data handling before trusting a CRM with customer data.
Book a demo to see how CIPHER CRM answers all 7.
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The stages a chemicals deal moves through - from new enquiry to quotation to won - so you always know where every opportunity stands.
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Where a chemicals enquiry came from - an online enquiry form, a referral, a walk-in - so you can see which channels bring the leads worth chasing.
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The planned schedule of calls, messages, and reminders that keeps every chemicals lead warm until they decide.
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A priced offer sent to a customer; in CIPHER CRM it is built from your saved price list and tracked until the customer accepts or declines it.
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A single view of everything about a customer - enquiries, deals, quotes, payments, and conversations - in one place.
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The journey from many enquiries at the top to fewer won customers at the bottom, showing where chemicals deals drop off.
The things Indian business owners ask us most, answered straight.
For most chemicals businesses in India, CIPHER CRM is a strong fit. It is India-first and runs in the browser on any phone or laptop, with lead capture, a sales pipeline, follow-up reminders and invoices with GST on each line in one place, flat-priced and live in 1-3 days. It is used by 192+ businesses across India, rated 4.8/5. Compare it against your own workflow before deciding.
CIPHER CRM builds grade-wise and quantity-wise quotes from your saved price list, so the quote leaves the same hour the RFQ lands. Each RFQ moves through sample and approval stages to the order, and the rep sets a reminder for every reorder and indent chase.
CIPHER CRM uses flat pricing with no per-user fees, so a chemicals business can add its whole team for one predictable cost. Every plan includes quotes and invoices with GST on each line. Exact pricing depends on your size and needs, so call +91 97122 00017 for a quote and a free demo.
Yes, in one click. Every lead and contact row has a WhatsApp button that opens a chat with that buyer, next to call and email. A WhatsApp-style messaging tab inside the CRM is in development. Until then, your team logs each WhatsApp conversation against the customer record in a few seconds and puts a reminder on the next follow-up.
Yes. Every CIPHER CRM plan lets you raise quotations and invoices in INR with GST on each line and the buyer's GST number printed on the bill, then record payments against them without a separate tool. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Yes. CIPHER CRM is used by 192+ businesses across 31 industries in India, with teams in chemical clusters like Ankleshwar, Vapi, Surat, Mumbai, Pune and Hyderabad. It is built for the full chemicals sales cycle - RFQs, technical quotations, sample follow-ups, distributor accounts, invoices and payment follow-ups in one system.
RFQs from your website enquiry form land on the lead list on their own, and your team adds phone, email and WhatsApp enquiries in seconds. Each RFQ is assigned to the right product specialist and moves through quotation, sample and approval stages, so your team never loses an RFQ, and owners see the whole pipeline with totals at each stage.
Yes. Each sample sent to a buyer is logged as a task on the enquiry, with the date the lab result is due and a reminder for the rep. Your team keeps lab notes, approval remarks and revision requests on the same record, closing the gap between sample trial and confirmed purchase order.
Yes. Put distributors in their own customer group, add fields for credit limit and territory, and see every invoice, payment and outstanding balance on each account. Sales and finance work from the same record, which removes the errors that come from parallel Excel sheets.
Yes. CIPHER CRM has a quotation and invoice builder in INR. You keep product and grade-wise rates in the price list, set the GST rate on each item, and send branded PDF quotations or invoices in one click. Payment records and outstanding balances update on their own.
Most chemical businesses go live in one to three days. Setup includes free migration from your spreadsheets or existing system, setting up your price list and pipeline stages, and onboarding for your team in Hindi and English at no extra cost.
Yes, in the browser. There is no app to install. Technical sales reps log customer visits, share quotation links and move deal stages from their phones, and export managers handle overseas buyer enquiries from anywhere. It keeps working on low connectivity and syncs when the signal is back. Your buyers get a branded web portal for their quotes and invoices.
CIPHER CRM uses flat monthly pricing with no per-user fees - so your cost does not grow every time you add a team member. Every plan includes every feature, and you choose to pay quarterly or yearly. Call +91 97122 00017 for a custom quote and a free chemicals CRM demo.
15 dedicated Chemicals sub-vertical CRM pages - each with specific workflows and FAQs
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