Late-night enquiry lost
An enquiry comes in on a call at 9pm. By morning, nobody remembers to quote it.
Logistics & Transportation CRM
Logistics CRM for Transport & Fleet Businesses in India
An enquiry comes in on a call at 9pm, and by morning nobody remembers to quote it. A party asks for a rate, and someone digs through old chats before they can answer. Where a load has reached lives in the driver's head, and he is not picking up. Right now that runs across five different phones and an Excel sheet only one person understands, and a party who owes balance is remembered by half the team. CIPHER CRM puts every enquiry, rate, load and balance on one screen, made for how Indian transport actually runs.
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Trusted by 192+ Logistics businesses across India
Run enquiries, freight quotes, loads and balances from one screen
A transport office runs on phones. An enquiry comes at 9 at night, a rate lives in a sheet only one person understands, and three parties owe balance. When that sits in chats and a diary, a quote goes out late and a balance gets forgotten.
CIPHER CRM for logistics keeps enquiries, rates, freight quotes, loads, payments and every party's history in one place. Your team quotes from one screen, and a reminder nudges whoever owns the party before a balance runs overdue. Tell us whether you run a fleet, a forwarding desk or a 3PL and we will show you your setup.
Trusted across India.192+ businesses served across 31 industries in India
CIPHER CRM is the best CRM software for logistics businesses in India. It is a dedicated logistics CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in India.
It is made for Indian transporters, fleet owners, freight forwarders, 3PL and courier teams, and handles enquiries, freight quotations from a saved price list by lane and vehicle, a status board for every load, driver and lorry details on each job, follow-up tracking and team reminders, and invoices with Unpaid, Partially paid and Paid status, all on one screen. Owners see the pipeline with deal-value totals per stage, and when a salesman leaves, his parties and rates do not walk out with him. It runs in the browser on any phone or laptop and keeps working on a weak signal.
Pricing is flat, with unlimited staff and every feature included, and most teams go live in 1 to 3 days with free data migration and Hindi and English support. It is used by 192+ businesses across 31 industries in India with a 4.8 out of 5 rating.
- 4.8/5
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192+ businesses -
Trusted since 2018 -
India-first -
Works offline
Do these everyday transport office problems sound familiar?
If two or three of these sting a little, the problem is not your team. Enquiries, rates, loads and balances are spread across phones, chats and one Excel sheet, with no single place to run the business from.
See how CIPHER CRM solves this
Rates buried in old chats
A party asks for a rate. You are digging through old chats and a rate sheet for twenty minutes before you can even answer.
Loads you cannot track
Where has that consignment reached? You ring the driver. He does not pick up.
Balances chased from memory
Three parties owe you balance. You remember two of them.
Contacts leave with staff
Your best man leaves, and every rate and contact he kept in his own phone leaves with him.
Month-end billing surprise
It is the 30th, and only now are you finding out which bills are still unpaid.
The difference The same work , without the headache
Two weeks in, this is the difference you feel.
Make the switch - Book a Free Demo 
A quote typed out by hand and sent three hours later.
A ready freight quote out the door in minutes.
Load status spread across calls, chats and memory.
One board. Every load. The whole team can see it.
Follow-ups forgotten the moment a rep hits the road.
A reminder pings the right person on the day it is due.
A man leaves and the customer history walks out with him.
Every enquiry, rate and note stays with the company.
Waiting for month-end to know who still owes you.
Every bill shows Unpaid, Partially paid or Paid, and overdue ones stand out.
Why CIPHER CRM
One place to run your whole transport pipeline
Think about where your business actually lives right now. Some of it is on WhatsApp. Some in an inbox. Some in a diary, some in an Excel file, and a fair bit in your own memory. That is a lot to hold in your head every single day.
CIPHER CRM brings it together. Enquiries, freight quotes, loads, drivers, payments, all on one screen made for Indian transporters, fleet owners, freight forwarders and 3PL teams. You open it once and you know exactly where the business stands.
192+ businesses served across 31 industries in India
CIPHER CRM is the best CRM software for logistics businesses in India. It is a dedicated logistics CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in India. It is made for Indian transporters, fleet owners, freight forwarders, 3PL and courier teams, and handles enquiries, freight quotations from a saved price list by lane and vehicle, a status board for every load, driver and lorry details on each job, follow-up tracking and team reminders, and invoices with Unpaid, Partially paid and Paid status, all on one screen. Owners see the pipeline with deal-value totals per stage, and when a salesman leaves, his parties and rates do not walk out with him. It runs in the browser on any phone or laptop and keeps working on a weak signal. Pricing is flat, with unlimited staff and every feature included, and most teams go live in 1 to 3 days with free data migration and Hindi and English support. It is used by 192+ businesses across 31 industries in India with a 4.8 out of 5 rating.
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92 Features included - Go live in 1-3 days
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4.8/5 Rating
4.8 What Logistics teams say about CIPHER CRM
Most of our parties pay advance at loading and the balance once the POD comes back. Till then the bill sits at Partially Paid, and the overdue ones stand out, so I know which party needs a call.
K. Nallusamy Fleet Owner, ManagementNamakkal
Pickup requests come on calls, WhatsApp and our site, and the late-evening ones got missed. Now each sits on one list, marked with who took it.
Ayesha Quadri Senior Executive, BookingsHyderabad
Our delivery boys run the hill roads towards Shillong, where phones keep losing coverage between bends. They mark each drop in CIPHER CRM in their phone's browser, and anything entered in a dead patch syncs when the signal returns. The hub has stopped ringing them about every parcel.
Rupjyoti Bordoloi Hub In-charge, DispatchGuwahati
A CHA bill mixes our agency charges with a long list of reimbursements, and GST applies only to the agency part. I choose the tax for each row.
Heena Kripalani Billing Head, AccountsGandhidham
We had years of party lists and tanker trip sheets in Excel, and I was sure the changeover would eat up a month. CIPHER's team brought every sheet over without charging us, and the office was booking loads on it within three days.
Hemlata Chaturvedi Working Partner, ManagementMathura
When our marketing executive left, I thought the shipping lines and CHAs he handled would go with him. His follow-ups and the ground rent rates we had quoted were still sitting on each party's record, so his replacement picked up where he stopped.
Subhransu Swain Commercial Manager, SalesParadip
Capabilities
Everything a transport business needs to win work and deliver it
Ten things CIPHER CRM quietly handles for Indian transport and freight teams, every single day.
Talk to a Logistics CRM Expert 
Lead management Logistics lead management that misses nothing
The form on your website drops enquiries straight in. A call or a walk-in takes a few seconds to add, with the lane and vehicle noted. No lead missed, and no more asking around about who was handling that party.
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Online enquiry forms on your site feed leads straight in - Assign each lead to one or more people
- Full enquiry history sitting on one record
Estimates and quotes Freight quotes from saved rates in minutes
Your rates for every lane, vehicle and weight slab sit in your price list, ready to pick. Pick, tweak, send. The party has a clean, branded quote in hand while the next transporter is still opening his laptop.
- Saved rates by lane and vehicle
- A neat PDF quote in one click
- The party accepts or declines online from a link
Loads board Every load on one status board
Rename Projects to Loads and every booking becomes a card that moves from Booked to In transit to Delivered. When the driver calls in, whoever takes the call drags the card, and the whole office sees it change at once.
- Booked to delivered, on one progress board
- LR copies and papers attached to each load
- Changes show up live for everyone in the office
Lorry papers Driver, lorry and permit papers in one place
Add your own fields for vehicle number, driver name and driver phone on each load. File the RC, permit, fitness and insurance in the Documents tab with their expiry dates, so anything past its date is flagged before it catches you out on the road.
- Vehicle number and driver on each load
- Permits and fitness filed with expiry dates
- Anything past its date is flagged on screen
Follow-ups Follow-ups that do not depend on memory
Every call to a party gets logged on the lead with how it went, and the lead shows when it was last contacted. Set a reminder for Thursday and it pings you on Thursday. Calling back is one click from the row.
- Every call logged with its outcome
- A last contacted date on each lead
- One-click call, WhatsApp or email from the row
Payments and dues Invoices, payments and balance dues
Raise the bill, then record each payment as it comes, in full or in part, by UPI, cash, cheque or bank. The balance updates on its own and an overdue bill gets flagged, so nobody has to remember which party still owes you.
- Bill and payment history for each party
- Part payments update the balance straight away
- A monthly Payments ledger for the whole office
Sales pipeline A sales pipeline made for transport deals
Every freight enquiry moves through clear stages, from enquiry to quote to confirmed booking. In one glance you can tell what is close, what is stuck, and how much freight value sits at each stage.
- Stages you name to match how you sell
- Deal-value totals for each stage
- Switch between a list and a progress board
Contacts One place for shippers, consignees and their people
Every shipper and consignee in one place, with the despatch clerk, the accounts person and the owner each saved as a contact. Their rates, their history, the last thing you spoke about. You search a name, and there it is.
- Several contacts per party, each with phone and email
- The full rate and conversation history
- Quick search and simple tags
Customer portal A portal where parties see their own bills
Give a regular party its own branded web sign-in. They see their invoices, what they have paid and what is still due, accept a quote, and message your office, without ringing you to ask.
- Invoices, payments and balance in one view
- Quotes accepted or declined right there
- A support thread straight to your office
Offline mode Works in the browser, even on a weak signal
Field staff and branch boys open CIPHER CRM in the browser on the phone they already have, with nothing to install. When the signal drops on the highway it keeps working, and it catches up the moment the network is back.
- Runs in the browser on any phone or laptop
- Keeps working when the signal drops
- Syncs your changes as soon as it reconnects
Features
One toolkit for the whole enquiry-to-delivery journey
Twenty things that cover both sides of the business, winning the load and delivering it.
CIPHER CRM logistics features and capabilities
Lead capture
Website forms feed in, calls and walk-ins take seconds.
Freight quotations
Branded freight quotes off your saved rates.
Loads board
Every load, booked to delivered, on one board.
Driver and lorry details
Vehicle number and driver saved on each load.
Follow-up tracking
Every call to a party logged with its outcome.
Sales pipeline
Freight deals moving through stages that make sense.
Invoices & dues
Bills that show Unpaid, Partially paid or Paid.
Customer database
Shippers and consignees, all searchable.
Reminders
A nudge to you or a teammate on the day it is due.
Works offline
Keeps working on a weak signal and syncs later.
Customer portal
Parties see their own bills and balance online.
Payment receipts
A PDF receipt for every payment you record.
Price list
Lane, vehicle and weight-slab rates you reuse.
Document expiry dates
Permits and fitness filed with their expiry dates.
Run several companies
Each company keeps its own data, all under one login.
Roles and access
Decide what each job role can see and change.
One-click calling
Call, WhatsApp or email a party from the row.
Share tasks by link
Send a job status link that needs no login.
Team chat
A chat thread on every load and every party.
Onboarding & support
Free migration, setup and help in Hindi & English.
Watch
See it working for a transport team
Two minutes on how a transport team quotes, books loads and collects with CIPHER CRM.
Product preview
Compare CIPHER CRM vs spreadsheets vs a generic CRM
| Criteria | CIPHER CRM | Spreadsheet | Generic CRM |
|---|---|---|---|
 Lead capture | Online enquiry forms, built in | Copy-pasted by hand | Manual or paid add-on |
 Follow-ups | Reminders and follow-up tracking | Memory & sticky notes | Limited / extra cost |
 Conversation history | Logged on the customer record | Personal phones & chats | Varies |
 Quotations & invoicing | INR with GST on each line, built in | Word / Excel templates | Add-on or none |
 Logistics-specific workflow | Configured for logistics & transportation | None | Generic template |
 Pricing model | Flat, unlimited users | Free but manual | Per-user fees |
 Weak signal | Keeps working offline, then syncs | No | Varies |
 India-based support | Hindi & English, included | None | Overseas / ticket-only |
Logistics CRM, answered
Common questions about CRM for Logistics
Question: 1
Does CIPHER CRM work for Logistics & Transportation businesses?
Yes. CIPHER CRM is built for Logistics & Transportation businesses in India and is used by 192+ companies across the country. It brings your enquiries, follow-ups, quotations, and payments into one place, with follow-up reminders and a CRM your team can open in the browser from anywhere.
Pipelines, fields, and lead sources are configured for how logistics & transportation teams actually sell and serve customers - so you are not forced into a generic sales template.
Question: 2
How does a CRM help Logistics teams manage leads?
A CRM keeps every logistics & transportation enquiry - from online enquiry forms, calls and walk-ins - in one list, gives each one an owner, and reminds them to follow up, so nothing slips through the cracks and owners see every lead's status update live as the team works.
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Online enquiry forms drop enquiries straight into your leads -
Give every lead one or more owners -
Set a reminder for each follow-up and get a nudge when it is due -
See each lead's status and source update live
Question: 3
Which CRM is best for Logistics & Transportation in India?
For most Logistics & Transportation businesses in India, CIPHER CRM is the strongest fit - it is India-first, ready for a weak signal, flat-priced with no per-user fees, and configured for logistics & transportation workflows. Always compare options against your own requirements first.
CIPHER CRM: India-first, works on a weak signal, flat pricing, live in 1-3 days.
Question: 4
Can Logistics businesses use WhatsApp inside the CRM?
Not as a built-in chat today. Every lead and contact row has a one-click WhatsApp button that opens the chat, and logistics & transportation teams log each conversation as a follow-up on the record, with a name and a date on the next step.
Every promise and reply stays on the customer's record, so the full history is there for whoever picks up the phone next. A WhatsApp-style messaging tab is in development.
Question: 5
How much does a Logistics CRM cost?
CIPHER CRM uses simple flat pricing with no per-user fees, so you can add your whole logistics & transportation team without the bill climbing. Exact pricing depends on your team size and needs and is shared on a quick demo call - call +91 97122 00017.
Two plans - Flexi and Growth - both include unlimited staff and clients.
Question: 6
How do I get started with CIPHER CRM for Logistics?
Getting started takes 1-3 days. Book a free demo and our India-based team configures your pipeline, imports your existing leads and customers for free, and trains your staff - so you go live ready to sell.
No technical skills needed - setup and data migration are handled for you.
Success story
How a Logistics business grew with CIPHER CRM
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The client
A Gujarat transporter with a dozen lorries and three office staff, running the whole business off two phones and a rate sheet in Excel.
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The challenge
Bookings came in on calls and WhatsApp, and some never got quoted. Balances were chased from memory, and when a salesman left, his party contacts and rates walked out with him.
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The solution
They moved to CIPHER CRM in a couple of days, with the old data brought across for free. Every enquiry on one list, rates saved, a loads board the whole office can see, and every bill showing what is paid and what is still due.
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The result
Quotes that took half a day now take minutes, fewer balances slip, and the party list finally belongs to the firm, not to whoever happened to answer the phone.
Success stories Loved by Logistics businesses across India
Hosiery and cycle-part exporters here ship through the dry port and want a freight rate the same day they ask. I send each estimate as a link, and the exporter says yes or no to it on that same page.
Ravneet Aulakh Pricing Head, SalesLudhiana
Many families we survey ask us to call back once they get the keys to their new flat. I set a reminder for the date they give.
Chaitra Gowda Move Coordinator, BookingsBengaluru
Month-end meant every seller ringing to ask what they owed us for pick-pack and returns. Each seller now has a portal login under our branding, and they check there which bills are settled and which have gone overdue, so those calls have mostly stopped.
Yogesh Kadyan Key Account Manager, SalesGurugram
Rake enquiries from steel and cement plants take weeks to close. On the pipeline board each enquiry sits in its stage, and every stage shows its total freight value, so I know where to spend my week.
Devendra Sahu Area Manager, MarketingRaipur
Each reefer load for the prawn processing plants needs the set temperature, vehicle number and seal number noted. We put a field for each of those on the load record, so when a plant rings, the office reads the details off the screen instead of phoning the driver.
Venkatapathi Raju Fleet Manager, OperationsBhimavaram
When a spice exporter's bank wants the BL copy, I open their record in CIPHER and it is right there under Documents, beside the shipping bill.
Lekshmi Pillai Accounts Manager, FinanceKochi
Consignments for Nepal and Bhutan used to run through one big WhatsApp group, where the papers got buried under forwards and good-morning messages. In the CRM the chat sits on each consignment's record, so a packing list or invoice dropped in there stays with that shipment.
Roshan Chhetri Manager, DocumentationSiliguri
Client studies run as projects in CIPHER, with tasks for the warehouse visits. Our analysts tick off checklist items, and I know where each study stands.
Madhura Paranjpe Founding Partner, ManagementPune
Every brand we handle has its own storage and dispatch rates, and I did not want those open to the whole floor. Our supervisors see only the brands they look after.
Irfan Momin General Manager, OperationsBhiwandi
One more thing
Did you know?
Most logistics & transportation teams lose more deals to slow follow-up than to price. A CRM that reminds you to follow up, with a name and a date on every next step, often pays for itself before anything else.
Safe and steady for your business
Talk to a Logistics CRM Expert 
Locked on the way
Your customer and load data travels locked with HTTPS between you and CIPHER CRM.
Always on
Built for 99.9% uptime, so the CRM is there whenever your team is.
Right access for each person
Each user sees only what their job role allows, and you can limit someone to just their own work.
Regular backups
Regular backups mean a slip or a mistake never costs you your records.
Buyer's guide
How to choose a CRM for your Logistics & Transportation business
Evaluate any Logistics CRM against these criteria - CIPHER CRM is built to meet each one.
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India-first, not translated
Choose a CRM built for how Indian logistics & transportation teams actually work - with rupee billing and GST on every line built in, not added on later.
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Flat, transparent pricing
Avoid per-user fees that punish you for growing. Flat pricing lets you add your whole team for one predictable cost.
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Fast onboarding & migration
Look for free data migration and go-live in days, not months, so you see value almost immediately.
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Ready for field teams
Your logistics & transportation team works on the move, so make sure the CRM opens on any phone and keeps working when the signal drops, instead of losing what they typed.
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Built for logistics & transportation workflows
Generic CRMs make you build everything from scratch. Pick one already configured for logistics & transportation pipelines and stages.
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Local, India-based support
Choose a partner with India-based support in Hindi and English who understands your business and your timezone.
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Secure & compliant data handling
Confirm encryption in transit, access by job role, regular backups, and sensible data handling before trusting a CRM with customer data.
Book a demo to see how CIPHER CRM answers all 7.
Logistics CRM terms explained
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Product preview
Pipeline
The stages a logistics & transportation deal moves through - from new enquiry to quotation to won - so you always know where every opportunity stands.
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Product preview
Lead source
Where a logistics & transportation enquiry came from - an online enquiry form, a referral, a walk-in - so you can see which channels bring the leads worth chasing.
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Product preview
Follow-up cadence
The planned schedule of calls, messages, and reminders that keeps every logistics & transportation lead warm until they decide.
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Product preview
Quotation
A priced offer sent to a customer; in CIPHER CRM it is built from your saved price list and tracked until the customer accepts or declines it.
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Customer 360
A single view of everything about a customer - enquiries, deals, quotes, payments, and conversations - in one place.
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Product preview
Sales funnel
The journey from many enquiries at the top to fewer won customers at the bottom, showing where logistics & transportation deals drop off.
Logistics CRM frequently asked questions
Still thinking it over? Logistics CRM, questions people ask us
The things Indian business owners ask us most, answered straight.
What is the best CRM for logistics companies in India?
For most logistics and transport businesses in India, CIPHER CRM is a strong fit. It is India-first, runs in the browser on any phone or laptop, and keeps freight enquiries, quotes, loads and follow-ups in one place, flat-priced and live in 1-3 days. It is used by 192+ businesses across India, rated 4.8/5. Compare it against your own workflow before deciding.
How do transporters follow up on freight enquiries?
CIPHER CRM keeps every freight and transport enquiry on one list, sends a quote, logs each follow-up with its outcome, and lets you set a reminder that nudges the right person, so enquiries are chased and more turn into confirmed loads instead of going to a faster competitor.
How much does a Logistics CRM cost in India?
CIPHER CRM uses flat pricing with no per-user fees, so a logistics business can add its whole team for one predictable cost. Every plan includes quotes and invoices with GST on each line. Exact pricing depends on your size and needs, so call +91 97122 00017 for a quote and a free demo.
Can I WhatsApp a party from Logistics CRM?
Yes, in one click. Every lead and contact row has a WhatsApp button that opens a chat with that party, next to call and email. A WhatsApp-style messaging tab inside the CRM is in development. For now, you log each follow-up on the record, with a name and a date, so nothing slips.
Is there a Logistics CRM with GST on invoices?
Yes. Every CIPHER CRM plan lets you raise quotations and invoices in INR with GST on each line and your party's GST number printed on the bill, then record payments against them, without a separate tool. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Is CIPHER CRM good for logistics and transport businesses in India?
Yes. It is used by 192+ businesses across India and 31 industries, transport and freight among them, with teams in Mumbai, Delhi, Ahmedabad, Bengaluru and Chennai. It is made for transport, fleet, freight, courier and 3PL work, and it holds your enquiries, freight quotes, loads board and payment follow-ups in one place.
How does CIPHER CRM help with freight quotations?
Your rates for each lane, vehicle type and weight slab are saved in your price list. You build a branded quote in minutes, share it as a PDF or a link, the party accepts or declines online, and you turn a yes into the bill without typing it all again.
Can I follow loads and bookings in CIPHER CRM?
Yes. Rename Projects to Loads and every booking sits on a progress board by status, from booked to delivered. Attach the LR and papers, add the driver and vehicle number, and whoever gets the update moves the card, so the whole office sees it live. It does not track vehicles by GPS.
Does CIPHER CRM work on phones for field and on-road teams?
Yes, in the browser. There is no app to install. Drivers, field staff and branch teams open it on any phone to add an enquiry or move a load card, and it keeps working when the signal is weak, then syncs. Your parties get a branded web portal to see their own bills and quotes.
How do my parties stay updated in CIPHER CRM?
You share a quote or bill as a link the party opens, and a regular party can sign in to the customer portal to see its own bills and balance. When a load needs a word, you call, WhatsApp or email the party in one click from the row. Every follow-up the team logs stays on the party's record.
How long does it take to set up CIPHER CRM for a logistics business?
Most transport teams are live in a few days, usually one to three. We move your data across from your spreadsheets or old tool for free, set up your saved rates and pipeline stages, and train your team in Hindi and English.
Does CIPHER CRM help with payments and balance dues?
Yes. You raise the bill and record each payment, full or part, and the balance and status update on their own. Overdue bills are flagged, every payment gets a PDF receipt, and a Payments ledger grouped by month shows what came in.
How much does CIPHER CRM for logistics cost?
Every plan includes every feature, and you choose to pay quarterly or yearly. There are no per-user fees, so your whole team is covered. We share the exact price on a quick call. Call +91 97122 00017 for pricing and a free demo.
Sub-Industries
Explore Logistics & Transportation CRM by Sub-Industry
15 dedicated Logistics sub-vertical CRM pages - each with specific workflows and FAQs
Sub-Industries
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Road Transport & Fleet Operators
crm for road transport fleet -
Freight Forwarding Companies
crm for freight forwarding companies -
Warehousing & 3PL Providers
crm for warehousing 3pl -
Courier & Last-Mile Delivery
crm for courier last mile -
Customs Brokers & CHAs
crm for customs brokers cha -
Packers & Movers
crm for packers movers -
Cold Chain & Temperature Logistics
crm for cold chain logistics -
Air & Sea Freight Agents
crm for air sea freight -
Ecommerce Fulfilment Companies
crm for ecommerce fulfilment companies -
Cross-Border & Import Export Agents
crm for cross border import export -
Bulk & Tanker Transport Operators
crm for bulk tanker transport -
Express & Same-Day Delivery
crm for express same day delivery -
Supply Chain Consulting Firms
crm for supply chain consulting firms -
Rail Cargo & Logistics Companies
crm for rail cargo logistics -
Port Handling & CFS Operators
crm for port cfs
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