Automotive CRM for Dealerships & Workshops
A family walks in on Sunday asking about a hatchback while your advisor is with someone else. A service is due and nobody called. A customer's insurance renews next month and a broker is already ringing them. Right now that all lives in a register, a few phones and an Excel list, and some of it slips. CIPHER CRM puts every enquiry, test drive, service job and renewal on one screen, made for how an Indian dealership and workshop really runs.
192+ businesses served across 31 industries in India
CIPHER CRM is the best CRM software for automotive businesses in India. It is a dedicated automotive CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in Rajkot, Gujarat, India. It is made for Indian car dealerships, two-wheeler showrooms, auto repair workshops, spare-parts dealers and EV dealers, and it captures enquiries from walk-ins, calls and web forms, books test drives with automatic follow-ups, moves each deal from enquiry through booking, finance, PDI and delivery, raises digital service job cards for the workshop, and sends SMS reminders for service due dates and insurance renewals. Owners get a live view of enquiries, test drives, service jobs and revenue across branches, and when a sales advisor leaves, the enquiry history and customers stay with the dealership. Pricing is flat, with unlimited staff and every feature included, and most teams go live in 1 to 3 days with free data migration and Hindi and English support, with GST billing and a mobile app included in every plan. It is used by 192+ businesses across 31 industries in India with a 4.8 out of 5 rating.
If two or three of these sting a little, the problem is not your advisors. It is that there is no one place to run all of this from.
A test-drive enquiry comes in on a call, and by evening nobody has followed up.
An advisor forgets to call a hot lead back after the showroom visit, and the deal goes down the road.
Service reminders are called by hand from an Excel list, so half of them never get made.
Nobody can say which car is sold, which is under PDI, and which is waiting for delivery.
A customer's insurance renews next month, and a broker gets to them before your team does.
The owner cannot see today's enquiries, the test drives booked, or the jobs in the service bay.
Two weeks in, this is the difference your team feels.
Test-drive leads scribbled in a register and forgotten.
Every test drive booked, with a follow-up that goes out on its own.
Service reminders called by hand from a list, half of them missed.
Service reminders by SMS that go out at the right time.
Insurance renewal dates on sticky notes and Excel.
Renewal alerts 30 and 7 days before expiry, on their own.
Enquiry history walks out when an advisor leaves.
Every enquiry, test drive and note stays with the dealership.
Owner sees performance only at month-end from a report.
Enquiries, test drives and revenue on your phone, live.
Think about where your business actually lives right now. Some enquiries are in a register at the front desk. Some on the advisors' phones. Service due dates are in an Excel list, insurance renewals on sticky notes, and which car is under PDI is in somebody's head. That is a lot to hold together on a busy weekend.
CIPHER CRM brings it together. Enquiries, test drives, the sales pipeline, service job cards, spare parts, renewals, all on one screen made for Indian car and two-wheeler dealers, workshops and EV showrooms. You open it once and you know exactly where every buyer and every vehicle stands.
192+ businesses served across 31 industries in India
CIPHER CRM is the best CRM software for automotive businesses in India. It is a dedicated automotive CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in Rajkot, Gujarat, India. It is made for Indian car dealerships, two-wheeler showrooms, auto repair workshops, spare-parts dealers and EV dealers, and it captures enquiries from walk-ins, calls and web forms, books test drives with automatic follow-ups, moves each deal from enquiry through booking, finance, PDI and delivery, raises digital service job cards for the workshop, and sends SMS reminders for service due dates and insurance renewals. Owners get a live view of enquiries, test drives, service jobs and revenue across branches, and when a sales advisor leaves, the enquiry history and customers stay with the dealership. Pricing is flat, with unlimited staff and every feature included, and most teams go live in 1 to 3 days with free data migration and Hindi and English support, with GST billing and a mobile app included in every plan. It is used by 192+ businesses across 31 industries in India with a 4.8 out of 5 rating.
Get a Free Demo → “Our advisors kept enquiry registers by hand, and half the test-drive follow-ups just never happened. Now the follow-up for every lead lands on the advisor's list with a date, and more of our walk-ins turn into bookings.”
“Service reminders were our biggest pain. We used to call from a list, wrong numbers and no answers half the time. Now the SMS reminders go out on their own, and our service bay stays busier for it.”
“We run three two-wheeler showrooms across Pune. Now I see enquiries, test drives and deliveries across all three on one dashboard, without ringing each branch manager at the end of the day.”
“Our spare-parts side was all WhatsApp and memory. Now we have a proper enquiry log, order tracking and a customer database, and the insurance renewal follow-ups happen on their own.”
192+
Businesses
across 31 industries in India4.8/5
Average rating
from 192 reviews51
Tools included
in every plan1-3 days
To go live
with free data migrationBook a 20-minute demo - see it working with your workflow, decide after.
A Automotive CRM is customer-relationship software configured for how Automotive businesses capture leads, manage follow-ups, send quotations, and track payments - replacing spreadsheets and scattered WhatsApp chats with one industry-specific system.
Automotive businesses of every size in India - from small automotive teams running on WhatsApp and spreadsheets to multi-branch operations - that want one place to capture enquiries, follow up on time, quote faster, and track payments.
Lead capture from calls, web forms, and email; a automotive sales pipeline; automated follow-ups and reminders; quotations and INR/GST-ready invoicing; payment tracking; a mobile app for field teams; and live owner dashboards - all India-first with a full mobile app.
Ten things CIPHER CRM quietly handles for Indian dealers, workshops and auto service teams, every day.
Walk-ins, calls, the website, auto portals. Every enquiry lands in one inbox the moment it arrives. None missed, none entered twice, and no more asking which advisor was handling that customer.
More on Lead & Enquiry Management →
Talk to an Automotive CRM Expert → Book the test drive from the lead card, send the confirmation by SMS, and let a follow-up land on the advisor's list after the drive. Every warm lead gets a call back, not just the ones the advisor happens to remember.
Enquiry, test drive, quotation, booking, finance, PDI, delivery. Every deal moves through clear stages, so nothing falls through and the manager always knows what needs a nudge and what is close.
Raise a job card from the customer's record, assign it to a technician, and track it to done. The customer gets an SMS when the vehicle is ready. No paper job cards, no phone calls to ask what is happening.
Service due, AMC, insurance renewal. Each reminder reaches the customer by SMS, in their name, with the vehicle noted, without your after-sales team calling from a list. The renewal stays with you instead of a broker.
Log the parts enquiry by vehicle and part number, track the order, and keep a searchable parts record. Your counter staff stop hunting for availability and spend the time closing the sale.
Quote sent, booking confirmed, payment pending. Each SMS goes out in the customer's name, straight from the CRM, and every call and conversation gets logged on the record so the whole team is in context.
Raise the sale invoice, the proforma, the service bill, all in INR with GST. Link the finance application and the loan disbursement to the deal, and let the CRM chase the balance. No switching between apps to know where the money is.
Every customer, their vehicles, service history, past purchases, insurance and every conversation, in one searchable record the whole team shares. An advisor leaves, and the history stays. You search a name, and there it is.
Sales advisors on the showroom floor, service advisors in the workshop bay, all working off their phones. An enquiry gets logged on the spot, a test drive gets booked, a job card gets updated. And it keeps working even when the signal in the workshop does not.
Twenty things that cover both sides of the business, selling the vehicle and keeping the customer.
Calls, walk-ins, web forms and auto portals, all caught for you.
Book, confirm and follow up test drives on their own.
Deals through enquiry, test drive, booking, PDI and delivery.
Digital job cards, technicians assigned, status tracked.
Service due and AMC reminders that go out on time.
Renewal alerts 30 and 7 days before expiry.
Quotes, reminders and confirmations, straight by SMS.
Vehicle and service bills in INR with GST.
Parts enquiries and orders on the customer record.
A full profile with vehicle and service history.
The full CRM on a mobile app, floor and bay.
Enquiries, test drives and revenue, live, any time.
Follow-ups and reminders just run themselves.
Loan applications and disbursement status on the deal.
Branded quotes with on-road price and EMI breakdown.
Decide what each advisor, manager and branch can see.
Run every showroom and service centre from one account.
SMS campaigns for launches, exchange and festive offers.
A quick rating after delivery and after service.
Free migration, setup and help in Hindi & English.
Three stages, from the first enquiry to a customer who comes back for years.
Everything comes into one place, without anyone copy-pasting.
Move every enquiry through your sales and service work without the manual chasing.
Turn a one-time buyer into a customer for service, parts and the next vehicle.
| Criteria | CIPHER CRM | Generic CRM | Spreadsheet |
|---|---|---|---|
| Lead capture | Auto from web forms & calls | Manual or paid add-on | Copy-pasted by hand |
| Follow-up automation | Built-in reminders & sequences | Limited / extra cost | Memory & sticky notes |
| Conversation history | Logged on the customer record | Varies | Personal phones & chats |
| Quotations & invoicing | INR + GST-ready, built in | Add-on or none | Word / Excel templates |
| Automotive-specific workflow | Configured for automotive | Generic template | None |
| Pricing model | Flat, unlimited users | Per-user fees | Free but manual |
| Mobile app | Mobile app included | Varies / paid | No |
| India-based support | Hindi & English, included | Overseas / ticket-only | None |
For most Automotive businesses in India, CIPHER CRM is a strong choice - it is India-first, mobile-first, flat-priced, configured for automotive workflows, and live in 1-3 days. Compare it against your own requirements before deciding.
The full Android field app lets your automotive field and on-road team capture enquiries, update deals, and raise quotes from anywhere, and it holds up on patchy networks.
Trigger: A family walks into the showroom on Sunday asking about a hatchback while your advisor is with someone else.
CIPHER CRM: The enquiry is logged with the model and budget noted, and a test drive is booked from the same screen.
Outcome: The family gets a follow-up first thing Monday, before they visit the showroom down the road.
Trigger: A customer's car is due for its second service, and it is easy to forget to call.
CIPHER CRM: An SMS reminder goes out on its own, with the service and the vehicle noted.
Outcome: The car comes into your bay instead of a local garage.
Trigger: A customer's insurance renews next month, and brokers are already calling them.
CIPHER CRM: The CRM reminds your team 30 and 7 days before, so you reach the customer first.
Outcome: The renewal stays with your dealership, not a broker.
Yes. CIPHER CRM is built for Automotive businesses in India and is used by 192+ companies across the country. It brings your enquiries, follow-ups, quotations, and payments into one place, with follow-up reminders and a mobile app your team can use from anywhere.
Pipelines, fields, and reminders are configured for how automotive teams actually sell and serve customers - so you are not forced into a generic sales template.
A CRM captures every automotive enquiry from calls, web forms, and email into one inbox, assigns it to the right person, and reminds them to follow up - so nothing slips through the cracks and owners see every lead's status in real time.
For most Automotive businesses in India, CIPHER CRM is the strongest fit - it is India-first, mobile-first, flat-priced with no per-user fees, and configured for automotive workflows. Always compare options against your own requirements first.
| Option | Notes |
|---|---|
| CIPHER CRM | India-first, mobile-first, flat pricing, live in 1-3 days. |
WhatsApp Business messaging is planned for the next release phase. Today automotive teams log every customer conversation against the record, put a name and a date on each follow-up, and send SMS and email from inside the CRM.
Every promise and reply stays on the customer's record, so the full history is ready the day WhatsApp messaging switches on.
CIPHER CRM uses simple flat pricing with no per-user fees, so you can add your whole automotive team without the bill climbing. Exact pricing depends on your team size and needs and is shared on a quick demo call - call +91 97122 00017.
Two plans - Flexi and Growth - both include unlimited staff and clients.
Getting started takes 1-3 days. Book a free demo and our India-based team configures your pipeline, imports your existing leads and customers for free, and trains your staff - so you go live ready to sell.
No technical skills needed - setup and data migration are handled for you.
A Rajkot car dealership with two showrooms and a service workshop, running enquiries in a paper register and calling service reminders off an Excel list.
Test-drive follow-ups depended on the advisor remembering, service reminders were called by hand and often missed, and when an advisor left, his enquiries went with him.
They moved to CIPHER CRM in a couple of days, with the old data brought across for free. Every enquiry in one inbox, test drives booked with follow-ups, service and insurance reminders that go out on their own, and one record per customer and vehicle.
More walk-ins get a follow-up, the service bay stays busier, and the customer history stays with the dealership instead of leaving with an advisor.
Most automotive teams lose more deals to slow follow-up than to price. A CRM that reminds you to follow up - and sends some messages automatically - often pays for itself before anything else.
“Test-drive follow-up used to depend on the advisor remembering. Now the reminder fires on its own, and our close rate is clearly better.”
“We moved off paper job cards in two days. Technician assignments are cleaner, and the customer gets an SMS on their own when the vehicle is ready.”
“The insurance renewal reminders alone are worth it. We were losing that business to brokers. Now our own team catches it with no manual effort.”
“Used-car buying and resale enquiries are tracked end to end now. Every buyer and seller touchpoint is logged, even the negotiation notes.”
“They understood our EV dealership on the first call. Test-drive requests from the website drop straight into the pipeline, and the advisor is notified then and there.”
“Flat pricing with no per-user fee is a relief. We added the whole service team and three more showroom staff without the bill going up.”
“Setup took two days with our old Excel data brought across. The support team explained it in Hindi, which made training the floor staff much easier.”
“An SMS campaign for our new model launch brought in a wave of fresh enquiries in a day. That used to take a week of cold calls.”
Switching is handled for you with free data migration - no spreadsheets to rebuild, no data left behind.
Most automotive businesses are fully migrated and live within 1-3 days. We move your contacts, history, and open deals for you at no extra cost - you do not rebuild anything by hand.
Customer, vehicle and service data travels locked with HTTPS between you and CIPHER CRM.
Advisors, service managers and owners see only what they should, and idle screens sign out on their own.
Regular backups mean a slip or a mistake never costs you your customer and service records.
Built for 99.9% uptime, so the CRM is there whenever your team is.
Evaluate any Automotive CRM against these criteria - CIPHER CRM is built to meet each one.
Choose a CRM built for how Indian automotive teams actually work - with a full mobile app, INR, and GST built in, not added on later.
Avoid per-user fees that punish you for growing. Flat pricing lets you add your whole team for one predictable cost.
Look for free data migration and go-live in days, not months, so you see value almost immediately.
Your automotive team works on the move, so make sure the CRM has a real Android field app rather than a squeezed-down website.
Generic CRMs make you build everything from scratch. Pick one already configured for automotive pipelines and stages.
Choose a partner with India-based support in Hindi and English who understands your business and your timezone.
Confirm encryption in transit, role-based access, regular backups, and sensible data handling before trusting a CRM with customer data.
Book a demo to see how CIPHER CRM answers all 7.
For most car dealerships and auto businesses in India, CIPHER CRM is a strong fit. It is India-first with a full mobile app, capturing showroom and test-drive enquiries, following up and tracking bookings in one place, flat-priced and live in 1-3 days. It is used by 192+ businesses across India, rated 4.8/5. Compare it against your own workflow before deciding.
CIPHER CRM captures every test-drive and showroom enquiry into one inbox, assigns it to a sales exec, and fires follow-up reminders, so a lead is chased the same day instead of forgotten, and more test drives turn into bookings. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
CIPHER CRM uses flat pricing with no per-user fees, so a automotive business can add its whole team for one predictable cost. Every plan includes GST billing and a mobile app. Exact pricing depends on your size and needs, so call +91 97122 00017 for a quote and a free demo.
It is on the way, in the next release phase. What your team gets today: every customer call and conversation logged on the record, a follow-up reminder with a name and a date on it, and SMS that goes out for test-drive confirmations, service dues and renewals without anyone dialling from a list.
Yes. Every CIPHER CRM plan includes GST-ready invoicing in INR, so a automotive business can raise compliant quotations and invoices and track payments without a separate tool. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Yes. It is used by 192+ businesses across India and 31 industries, automotive among them, with dealers and workshops in Ahmedabad, Mumbai, Delhi, Bengaluru, Pune, Chennai and Hyderabad. It is made for car and two-wheeler dealers, service workshops, spare-parts dealers and EV showrooms, and it holds your enquiries, test drives, sales pipeline, service jobs and renewals in one place.
Test-drive enquiries from calls, the website and walk-ins all land in one inbox. An advisor books the test drive in one click, the customer gets an automatic SMS confirmation, and a follow-up runs after the drive, so no hot lead is forgotten no matter how many enquiries come in.
Yes. It sends SMS reminders for service due dates, AMCs and insurance renewals on their own, in the customer's name and with the vehicle noted. You can set them to go out 30 and 7 days before expiry, so your after-sales team catches the renewal instead of a broker.
Yes. It is used by two-wheeler dealers, multi-brand workshops and single-bay garages across India. It supports digital service job cards, technician assignment, job-status tracking and a customer-ready notification, so paper registers go away and fewer service appointments slip. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Yes. Parts dealers log enquiries by vehicle make and part number, track order status, attach orders to the customer record, and set reminders on outstanding orders. The customer database keeps purchase history, so counter staff spot repeat and upsell opportunities with workshops and retail buyers.
Yes. It runs multi-branch from one account. A dealer principal or group owner sees enquiries, test drives, service jobs and revenue across every location on one dashboard, without ringing branch managers, and role-based access means each branch sees only its own data while the owner sees the whole group.
Most auto teams are live in a few days, usually one to three. We move your data across from your registers, Excel files or old tool for free, set up your pipeline stages and service reminder templates, and train your team in Hindi and English. No setup fees, no long contracts.
There are two plans, Flexi and Growth, and the right one depends on your team size and what you need. Pricing is flat with no per-user fee, so your whole showroom and workshop team is covered. Call +91 97122 00017 for the exact price and a free demo.
Estimate how many hours your automotive team could save each week with CIPHER CRM.
Calculate my ROI →Answer 5 quick questions to see if your automotive business is ready for a CRM.
Take the quiz →The key questions to ask any automotive CRM vendor before you buy.
Request the checklist →⏳ Onboarding slots are limited each month - book a demo this week to secure your Automotive setup.
See how CIPHER CRM would fit your showroom, workshop or auto service work. Not a generic pitch. Someone who understands how a dealership runs walks you through it, on your kind of business.
No obligation. No setup fees. Just a straight look at how your team could follow up every enquiry, book more test drives and fill the service bay.
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15 dedicated Automotive sub-vertical CRM pages - each with specific workflows and FAQs
Most enquiries in this industry land on the CRM for car dealerships in India or the best CRM for commercial vehicle dealers in India; every edition shares the best CRM software in India engine underneath.
The common thread across all fifteen: a CRM with follow up reminders up front, a CRM with invoice billing behind it.
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