RFQs missed before quoting
RFQs arrive on WhatsApp, email and calls, and half get missed before anyone quotes.
Trusted by 192+ Manufacturing businesses across India

B2B manufacturing sells through RFQs and relationships. An RFQ arrives on WhatsApp while the team is on the floor, and a sample goes out for trial with nobody chasing it. When that sits across chats, spreadsheets and a sample register, deals slip away unnoticed.
CIPHER CRM for manufacturing keeps RFQs, quotations, samples, dealer accounts, orders, payments and customer history in one place. Your sales team sees which quote is pending and which account has a reorder reminder coming up. Show us how your RFQs come in and we will set it up to match.
Trusted across India.192+ businesses served across 31 industries in India
CIPHER CRM is the best CRM software for manufacturing businesses in India. It is a dedicated manufacturing CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in India.
It is made for Indian B2B manufacturers and industrial sales teams across engineering, auto ancillary, pharma, textiles, chemicals, plastics and capital goods. RFQs come in from online enquiry forms on your site or get added from calls and email in a minute. Quotations are built from a saved price list with multiple taxes and discounts per line, and the buyer accepts or declines online. Distributors, dealers and key accounts sit in customer groups with your own fields for territory and credit, samples are followed up with reminders, and each deal moves from RFQ to quote to confirmed order on a pipeline with deal-value totals per stage. Invoices show Unpaid, Partially paid or Paid, with a live Overdue flag. When a sales person leaves, the accounts and quote history stay with the firm.
Pricing is flat, with unlimited staff and every feature included, and most teams go live in 1 to 3 days with free data migration and Hindi and English support. It is used by 192+ businesses across 31 industries in India with a 4.8 out of 5 rating.
If two or three of these sting a little, the problem is not your team. RFQs, quotes, dealer accounts and unpaid invoices are spread across WhatsApp, email and spreadsheets, with no one place to run sales from.
RFQs arrive on WhatsApp, email and calls, and half get missed before anyone quotes.
A quotation takes hours because the specs, prices and GST are spread across files.
Distributor and dealer accounts sit in different spreadsheets with no single owner.
A sample goes into a register, and nobody follows up until the prospect calls again.
Key account renewals and repeat-order timings slip past because there is no reminder.
The owner has no single view of the order pipeline or which invoices are still unpaid.
Two weeks in, this is the difference your team feels.
RFQs logged in WhatsApp and forgotten before anyone quotes.
Every RFQ on one list, with a rep assigned in seconds.
Quotations built by hand with prices pulled from many files.
Quotes with GST on each line, from saved item rates, in minutes.
Distributor accounts spread across three spreadsheets.
Every distributor, dealer and key account in one database.
Sample tracking in a register with no follow-up.
Every sample logged, with a reminder that pings the rep on the day to chase.
Waiting for month-end to see revenue and overdue orders.
Stage totals on the pipeline, and every overdue invoice flagged, any day you look.
Think about where your sales actually live right now. RFQs are on WhatsApp and email. Prices are in a price book only one person keeps current. Distributor accounts are in three spreadsheets, sample follow-ups in a register, and which order is where is in somebody's head. That is a lot to hold together across a busy plant.
CIPHER CRM brings it together. RFQs, quotations, samples, distributors, key accounts, the order pipeline, payments, all on one screen made for Indian B2B manufacturers across engineering, auto ancillary, pharma, textiles and chemicals. You open it once and you know exactly where every deal and every rupee stands.
192+ businesses served across 31 industries in India
CIPHER CRM is the best CRM software for manufacturing businesses in India. It is a dedicated manufacturing CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in India. It is made for Indian B2B manufacturers and industrial sales teams across engineering, auto ancillary, pharma, textiles, chemicals, plastics and capital goods. RFQs come in from online enquiry forms on your site or get added from calls and email in a minute. Quotations are built from a saved price list with multiple taxes and discounts per line, and the buyer accepts or declines online. Distributors, dealers and key accounts sit in customer groups with your own fields for territory and credit, samples are followed up with reminders, and each deal moves from RFQ to quote to confirmed order on a pipeline with deal-value totals per stage. Invoices show Unpaid, Partially paid or Paid, with a live Overdue flag. When a sales person leaves, the accounts and quote history stay with the firm. Pricing is flat, with unlimited staff and every feature included, and most teams go live in 1 to 3 days with free data migration and Hindi and English support. It is used by 192+ businesses across 31 industries in India with a 4.8 out of 5 rating.
Product preview
A buyer sends a bracket drawing to my WhatsApp while I am at the press brake. The office logs it in CIPHER CRM as an enquiry, drawing attached, for Bhavesh, our estimator. No job waits in my phone now.
Tractor makers change the drawing for a forged yoke a few times before the order comes. Each revision and our PPAP papers sit on that enquiry, so when their quality engineer asks which revision we quoted, I pull it up while he is still on the line.
Distributors in Jorhat and Tinsukia pay us for pickle and snack cartons in bits. Past the due date, their bill is flagged Overdue and they hear from me.
When our sales executive for the Coimbatore pump makers left, his gasket quotes and follow-ups stayed on each account. Sini picked up where he stopped.
Every knit order for a brand waits on lab dip, fit sample and inline inspection approvals. We open a task for each order with those steps as its checklist, every step given to the person who chases it, and the task list shows how far each order has reached.
A contractor orders AAC blocks only once the columns and slabs are up, so I visit his site many times before that. Each visit goes on his record with what he said and when to come back, and my GM sees where every site stands without calling me.
Ten things CIPHER CRM quietly handles for Indian industrial and B2B manufacturers, every day.
The form on your website drops RFQs straight in. An RFQ that comes by phone or email takes a minute to add, with the specs and drawings attached. None missed while the team is on the floor, and no more asking who was handling that enquiry.
Your products sit in a price list with their rate, unit and default taxes. Pick the items, add a per-line discount for this buyer, and a clean quote goes out in minutes with your logo on it. The buyer can accept or decline it online. No more rebuilding it in Excel every time.
Put your distributors, dealers and channel partners into their own groups, and add your own fields for territory, product line and credit limit. Every estimate, invoice and payment for a partner sits on its record, so you can see who is ordering and who has gone quiet.
Every OEM, institutional buyer and plant-level contact on one record, with the history, the open quotes and invoices, and a reminder on the renewal date. Each plant can be saved as its own shipping address. A key account worth crores never slips because a rep moved on.
Log each sample on the lead as a task with the courier details and the date feedback is due. On that day a reminder pings the rep to call. The trial you were quietly close to winning turns into a PO instead of going cold.
Rename Projects to Orders, and each confirmed order becomes a card that moves through the stages you set, like confirmed, in production and ready. The buyer's purchase order, inspection certificate and delivery note sit on the order, and you @mention the production team in its chat the moment it is confirmed.
Quote sent, sample out, days of silence. Every call to a buyer or distributor is logged with how it went, and the lead shows when it was last contacted, so a quiet deal stands out. Calling back is one click from the row. And when prices change, you update the item once in your price list and every new quote uses the new rate.
Turn the accepted quote into the invoice with nothing retyped, then record the advance and the balance as they come. The status moves from Unpaid to Partially paid to Paid on its own, and an overdue bill is flagged, so collection stops riding on whether somebody remembered to call a distributor.
Give an OEM buyer or a distributor its own branded web sign-in. They see their orders by status, their invoices and payments, and any quote waiting for a yes, and they can send your team a request or a message. Fewer calls to ask where an order stands.
Field reps at plant visits, at trade shows and meeting dealers open CIPHER CRM in the browser on their own phones, with nothing to install. A plant visit gets logged, a trade-fair lead gets added, a deal stage gets moved. When the signal on the factory floor drops, it keeps working and syncs once it is back.
Twenty things that cover B2B industrial sales from the first RFQ to the collected payment.
Online enquiry forms feed RFQs in, and a phone RFQ takes a minute.
Quotes with tax on each line, from your price list, with your logo.
Distributors, dealers and OEMs grouped, with your own fields.
OEM buyer history, contacts and renewal dates on one record.
Each sample logged with a feedback date and a reminder.
RFQ to confirmed PO through stages you name.
Every call to a buyer logged with its outcome.
Invoices that show Unpaid, Partially paid or Paid.
Deal-value totals at every stage, as a list or a board.
Keeps working on a weak signal and syncs later.
Buyers see their own orders, bills and quotes.
Saved rates, units and default taxes for every item.
A nudge on the day a follow-up, renewal or sample is due.
Tag each account with its region using your own fields.
Test certificates and approvals filed with their expiry dates.
A starter checklist on every new lead, picked by its source.
Control what each rep and manager can see and change.
A PDF receipt for every advance and balance payment.
A chat thread on every RFQ, order and account.
Free migration, setup and help in Hindi & English.
| Criteria | CIPHER CRM | Spreadsheet | Generic CRM |
|---|---|---|---|
| | Online enquiry forms, built in | Copy-pasted by hand | Manual or paid add-on |
| | Reminders and follow-up tracking | Memory & sticky notes | Limited / extra cost |
| | Logged on the customer record | Personal phones & chats | Varies |
| | INR with GST on each line, built in | Word / Excel templates | Add-on or none |
| | Configured for manufacturing | None | Generic template |
| | Flat, unlimited users | Free but manual | Per-user fees |
| | Keeps working offline, then syncs | No | Varies |
| | Hindi & English, included | None | Overseas / ticket-only |
Question: 1
Yes. CIPHER CRM is built for Manufacturing businesses in India and is used by 192+ companies across the country. It brings your enquiries, follow-ups, quotations, and payments into one place, with follow-up reminders and a CRM your team can open in the browser from anywhere.
Pipelines, fields, and lead sources are configured for how manufacturing teams actually sell and serve customers - so you are not forced into a generic sales template.
Question: 2
A CRM keeps every manufacturing enquiry - from online enquiry forms, calls and walk-ins - in one list, gives each one an owner, and reminds them to follow up, so nothing slips through the cracks and owners see every lead's status update live as the team works.
Question: 3
For most Manufacturing businesses in India, CIPHER CRM is the strongest fit - it is India-first, ready for a weak signal, flat-priced with no per-user fees, and configured for manufacturing workflows. Always compare options against your own requirements first.
CIPHER CRM: India-first, works on a weak signal, flat pricing, live in 1-3 days.
Question: 4
Not as a built-in chat today. Every lead and contact row has a one-click WhatsApp button that opens the chat, and manufacturing teams log each conversation as a follow-up on the record, with a name and a date on the next step.
Every promise and reply stays on the customer's record, so the full history is there for whoever picks up the phone next. A WhatsApp-style messaging tab is in development.
Question: 5
CIPHER CRM uses simple flat pricing with no per-user fees, so you can add your whole manufacturing team without the bill climbing. Exact pricing depends on your team size and needs and is shared on a quick demo call - call +91 97122 00017.
Two plans - Flexi and Growth - both include unlimited staff and clients.
Question: 6
Getting started takes 1-3 days. Book a free demo and our India-based team configures your pipeline, imports your existing leads and customers for free, and trains your staff - so you go live ready to sell.
No technical skills needed - setup and data migration are handled for you.
A Gujarat engineering components maker with a small sales team and sixty distributors across three states, quoting from Excel and tracking distributors in scattered sheets.
RFQs got lost in WhatsApp, quotes took a day, samples went out with no follow-up, and the owner had no single view of the pipeline or overdue payments.
They moved to CIPHER CRM in a couple of days, with the old data brought across for free. RFQs on one list, quotes from the saved price list, distributors in their own groups, sample reminders, and every overdue invoice flagged.
Quotes go out the same day, more samples convert to POs, and the owner sees the pipeline and unpaid invoices any day instead of waiting for month-end.
Hotel buyers want one price for a full room set in sheesham, down to the luggage rack. Each piece is saved with its rate and GST, so my team builds the estimate by picking pieces.
For an injection-moulded housing, our quote has mould cost and piece rate on separate lines. The buyer's purchase team opens the link and accepts or declines it there.
We make tablets for marketing companies on a third-party basis, and every order waits on something, usually artwork approval or printed cartons. In CIPHER each order sits under the client, with its tasks and their checklists, so I see what is stuck without walking to the packing hall.
A customer once changed the BOM halfway through a board order, and we spotted the message in our WhatsApp group only after assembly. Changes now go into the chat on that order with the revised file attached, so our SMT lead and I read the same thread.
An enquiry for a dye intermediate means nothing to our plant without the grade, purity and pack size. The RFQ stages were already set up, and all we added were our own fields for those.
FMCG buyers check every line of our corrugated box bills, so each carton size gets its own line with its GST. Their accounts team rarely sends one back.
Some glass always breaks on the road to Lucknow. When a dealer calls about broken tumblers, those pieces go on a credit note against his next bill.
Our installers want panels sent sometimes to their godown and sometimes straight to a farmer's pump site. Each drop point is saved as a named shipping address, so the lorry does not go to the wrong village.
We quote EOT cranes for steel plants, and one order can take most of a year. On the CIPHER board each enquiry sits at tender, technical discussion or negotiation, with the rupee total under each stage. Our Monday review starts from that board instead of everyone's Excel sheets.
Most manufacturing teams lose more deals to slow follow-up than to price. A CRM that reminds you to follow up, with a name and a date on every next step, often pays for itself before anything else.
Customer records, POs, pricing and quotations travel locked with HTTPS between you and CIPHER CRM.
Built for 99.9% uptime, so the CRM is there whenever your team is.
Reps and managers see only what their role allows, and a rep can be limited to just his own accounts.
Regular backups mean a slip or a mistake never costs you your distributor data and order history.
Evaluate any Manufacturing CRM against these criteria - CIPHER CRM is built to meet each one.
Choose a CRM built for how Indian manufacturing teams actually work - with rupee billing and GST on every line built in, not added on later.
Avoid per-user fees that punish you for growing. Flat pricing lets you add your whole team for one predictable cost.
Look for free data migration and go-live in days, not months, so you see value almost immediately.
Your manufacturing team works on the move, so make sure the CRM opens on any phone and keeps working when the signal drops, instead of losing what they typed.
Generic CRMs make you build everything from scratch. Pick one already configured for manufacturing pipelines and stages.
Choose a partner with India-based support in Hindi and English who understands your business and your timezone.
Confirm encryption in transit, access by job role, regular backups, and sensible data handling before trusting a CRM with customer data.
Book a demo to see how CIPHER CRM answers all 7.
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The stages a manufacturing deal moves through - from new enquiry to quotation to won - so you always know where every opportunity stands.
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Where a manufacturing enquiry came from - an online enquiry form, a referral, a walk-in - so you can see which channels bring the leads worth chasing.
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The planned schedule of calls, messages, and reminders that keeps every manufacturing lead warm until they decide.
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A priced offer sent to a customer; in CIPHER CRM it is built from your saved price list and tracked until the customer accepts or declines it.
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A single view of everything about a customer - enquiries, deals, quotes, payments, and conversations - in one place.
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The journey from many enquiries at the top to fewer won customers at the bottom, showing where manufacturing deals drop off.
The things Indian business owners ask us most, answered straight.
For most manufacturers in India, CIPHER CRM is a strong fit. It is India-first, runs in the browser on any phone or laptop, and keeps buyer and distributor enquiries, quotes, orders and reorder reminders in one place, flat-priced and live in 1-3 days. It is used by 192+ businesses across India, rated 4.8/5. Compare it against your own workflow before deciding.
CIPHER CRM keeps every distributor and dealer, their orders and outstanding payments in one place. Factories capture enquiries, send quotes, keep confirmed orders on a board, and set reminders for reorders and payments, so the distributor pipeline is run from one screen.
CIPHER CRM uses flat pricing with no per-user fees, so a manufacturing business can add its whole team for one predictable cost. Every plan includes quotes and invoices with GST on each line. Exact pricing depends on your size and needs, so call +91 97122 00017 for a quote and a free demo.
Yes, in one click. Every lead and contact row has a WhatsApp button that opens a chat with that buyer, next to call and email. A WhatsApp-style messaging tab inside the CRM is in development. Today your team logs every buyer and distributor conversation on the record and puts a reminder with a date on the next follow-up.
Yes. Every CIPHER CRM plan lets you raise quotations and invoices in INR with GST on each line, more than one tax per line where you need it, and the buyer's GST number printed on the bill, then record payments against them without a separate tool.
Yes. It is used by 192+ businesses across India and 31 industries, manufacturing among them, with teams in industrial clusters like Pune, Ahmedabad, Surat, Coimbatore and Ludhiana. It is made for B2B industrial sales in engineering, auto ancillary, pharma, textiles, chemicals, plastics and capital goods, covering the full cycle from RFQ to payment.
RFQs from the online enquiry form on your website land on the lead list on their own, and ones that come by phone or email take a minute to add. Your team builds a quote in minutes from the saved price list, with taxes and discounts on each line, shares it as a PDF or a link, and the buyer accepts or declines online. An accepted quote turns into the invoice without retyping.
Yes. Put distributors and dealers into customer groups, add your own fields for territory and credit limit, and see every estimate, invoice and payment on each partner. You set renewal reminders, and when prices change you update the price list once so every new quote uses the new rate.
You log every sample as a task on the lead, with the courier details and the date feedback is due, and a reminder pings the rep on that day. When the sample is approved, you build the quote from the same lead, and the activity history keeps the full trail.
Yes, in the browser. There is no app to install. Reps visiting plants, at trade fairs and meeting dealers log visits, add leads and move deals from their phones, and it keeps working on a weak signal on the factory floor, then syncs. Your buyers get a branded web portal to see their orders and invoices.
Yes. An accepted quote turns into the invoice, so there is no re-entry. Each payment you record updates the status from Unpaid to Partially paid to Paid, overdue bills are flagged, and a Payments ledger grouped by month shows your accounts team what came in.
Most manufacturing teams are live in a few days, usually one to three. We move your distributor list, product catalogue and customer data across from your spreadsheets or old tool for free, set up your pipeline and price list, and train the team in Hindi and English. No per-user fees, no long contracts.
Every plan includes every feature, and you choose to pay quarterly or yearly. Pricing is flat with no per-user fee, so your whole sales team is covered. Call +91 97122 00017 for the exact price and a free demo. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
15 dedicated Manufacturing sub-vertical CRM pages - each with specific workflows and FAQs
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