IPR Complaints
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Scope
This process covers claims that content stored on or made available through the CIPHER CRM platform, or on our website, infringes your copyright or other intellectual-property rights. For misuse of the CIPHER brand specifically, see our Trademark Policy; for other platform abuse, see our Abuse Policy.
How to report
Send your infringement notice to our designated contact by email:
✉️ hello@ciphercrm.co (subject: "IPR infringement notice") · CIPHER Craft Pvt. Ltd., Rajkot, Gujarat, India.
Notices are received and actioned by the Grievance / IPR contact at CIPHER Craft Pvt. Ltd.
What a valid notice must include
In plain terms: tell us what work is infringed, where the infringing content is, who you are, and confirm you're acting in good faith.
To let us act quickly, please include all of the following:
- Identification of the work - the copyrighted work or IP right you say is infringed.
- The infringing material - a clear description and its exact location (URL or where it appears on the platform).
- Your details - name, organisation, email, phone and address so we can contact you.
- A good-faith statement - that you believe the use is not authorised by the rights holder, its agent or the law.
- An accuracy statement - that the information is accurate and that you are the rights holder or authorised to act for them.
- Signature - your physical or electronic signature.
Our process & timeline
In plain terms: we reply within 24 hours and, if the notice checks out, take the content down within the timelines the law sets.
When we receive a valid notice, we acknowledge it within 24 hours and review it promptly. Where a notice is valid, we take appropriate action - such as removing or disabling access to the material - within the timelines set by applicable law, including the IT Rules, 2021. We may contact you for more information if a notice is incomplete.
Counter-notice process
In plain terms: if we removed your content by mistake, tell us why it should go back and we review it fairly.
If your content was removed and you believe that was a mistake or misidentification, you may submit a counter-notice to the same contact. It should identify the material, explain why you believe it should be restored, and include your details and a signature. We review counter-notices fairly and may restore the content where appropriate, unless the complainant pursues the matter through the proper legal channels.
Repeat infringers
In plain terms: accounts that keep infringing can be suspended or closed.
We may suspend or terminate accounts that repeatedly infringe intellectual-property rights, and take any other action required by law. Enforcement is consistent with our Terms of Service.
Contact
Questions about this process? Contact CIPHER Craft Pvt. Ltd.:
✉️ hello@ciphercrm.co · 📞 +91 97122 00017 · Contact page →. Related: Trademark Policy · Abuse Policy.