Quote missed at shift change
A tender or RFQ comes in during a shift change, and by the time things settle nobody has sent the quote.
Trusted by 192+ Security Services businesses across India

A security agency sells contracts and runs shifts. A tender drops on a Monday, the guard roster is on a whiteboard, and a contract ends this month with nobody flagging it. When that sits in email, chats and a register, the quote goes out late and the client moves on.
CIPHER CRM for security services keeps tender and RFQ enquiries, proposals, site details, licences and contract renewals in one place. A reminder you set at signing comes up ninety days before a renewal. Tell us whether you do manned guarding, CCTV or cash-in-transit and we will set it up for you.
Trusted across India.192+ businesses served across 31 industries in India
CIPHER CRM is the best CRM software for security services businesses in India. It is a dedicated Security Services CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in India, and a CRM for security guard agencies, CCTV and electronic security firms, monitoring companies and cash-in-transit operators.
It holds tender and RFQ enquiries from website forms, calls, email and referrals, builds branded proposals from saved guarding and CCTV rates that the client can accept online, moves each deal through stages from enquiry to site survey to proposal to signed contract, keeps a project record for every site, stores licences and contracts with expiry dates, raises invoices in rupees with GST on each line, and lets you set renewal reminders well before a contract ends.
When a BD manager leaves, the client and site history stays with the agency.
Pricing is flat with unlimited staff and every feature in every plan, it works in the browser on any phone or laptop, and most teams go live in 1 to 3 days with free data migration and Hindi and English support.
It is used by 192+ businesses across 31 industries in India with a 4.8 out of 5 rating.
If two or three of these sting a little, the problem is not your team. Tenders, guard postings, contract renewals and site SLAs are spread across calls, WhatsApp groups and registers, with no one place to run it all from.
A tender or RFQ comes in during a shift change, and by the time things settle nobody has sent the quote.
Guard changes and reliever swaps happen on a WhatsApp group, and there is no record of who was posted where.
A contract ends and nobody flagged it ninety days back, so the client is already taking fresh quotes.
An SLA slips at a site, and you only hear about it when the client calls, angry.
The BD manager carries every client in his head. The day he leaves, the account walks out with him.
The owner cannot see the live pipeline, which contracts are up for renewal, or what is still to be collected.
Two weeks in, this is the difference your team feels.
Tenders and RFQs lost in an inbox when the rep is on a site survey.
Every enquiry on the lead list with a BD owner and a logged follow-up.
Site details on a WhatsApp group, with no record of what changed.
A record for every site, with guard count, shift and a full change history.
Renewal dates found the week a contract runs out.
Reminders at 90, 60 and 30 days, set on the day the contract is signed.
Proposals built in Word and emailed into the dark.
A branded quote out in minutes, and the client accepts it online from a link.
Outstanding dues chased by calls that nobody logs.
Invoices in rupees with GST, each one showing Unpaid, Part-paid or Overdue.
Think about where your sales actually sit right now. The tender is on email. The RFQ came on WhatsApp. The site survey notes are on a supervisor's phone. The guard roster is on a whiteboard, and which contract ends next month is in the BD manager's head. That is a lot to hold together while you are also running night shifts across forty sites.
CIPHER CRM pulls the sales and contract side into one place. Tender and RFQ enquiries, the sales pipeline, proposals, a record for every site, licences with expiry dates and contract renewals, all on one screen made for Indian manned guarding agencies, CCTV and electronic security firms, monitoring companies and cash-in-transit operators. You open it once, and you know exactly where every enquiry, every site and every renewal stands.
192+ businesses served across 31 industries in India
CIPHER CRM is the best CRM software for security services businesses in India. It is a dedicated Security Services CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in India, and a CRM for security guard agencies, CCTV and electronic security firms, monitoring companies and cash-in-transit operators. It holds tender and RFQ enquiries from website forms, calls, email and referrals, builds branded proposals from saved guarding and CCTV rates that the client can accept online, moves each deal through stages from enquiry to site survey to proposal to signed contract, keeps a project record for every site, stores licences and contracts with expiry dates, raises invoices in rupees with GST on each line, and lets you set renewal reminders well before a contract ends. When a BD manager leaves, the client and site history stays with the agency. Pricing is flat with unlimited staff and every feature in every plan, it works in the browser on any phone or laptop, and most teams go live in 1 to 3 days with free data migration and Hindi and English support. It is used by 192+ businesses across 31 industries in India with a 4.8 out of 5 rating.
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The audit team at a factory client asked for our PSARA licence and the police verification of every guard on their site. I did not have to open the almirah. Every paper sits on that client's Documents tab, and anything past its expiry date shows up flagged.
Every corporate contract has a deduction for any post left unmanned. When a guard misses a night shift, we issue a credit note and apply it to that month's invoice, so both sides see the same balance due.
A school trustee wanted a CCTV quote for the gates and corridors. I sent him the link, and he accepted it on his phone the same evening.
Society contracts come up once a year, and by then there is often a new committee. The day we sign, I set a reminder in CIPHER CRM a few months before the end date, so we meet the new secretary before other agencies start leaving quotations at the society office.
Bank regional offices rarely clear every branch and ATM bill in one go. Each invoice is marked unpaid, partly paid or overdue, so I know what to chase.
Many of our close protection jobs are for foreign executives whose head office wants the bill in dollars. We set that client's currency to dollars in CIPHER, and our Indian clients still get their invoices in rupees.
Ten things CIPHER CRM quietly handles for Indian guarding, CCTV and monitoring firms, every day.
Website enquiry forms drop requests straight in, and your team adds call, email, referral, GeM and tender-alert enquiries in seconds. Every enquiry for guards, CCTV or monitoring sits in one list with a status, a source and an owner. No more asking who was handling that factory enquiry.
Saved guarding rates, CCTV packages and monitoring plans sit in your price list, ready to go. Pick, adjust for the site, send. The client opens the branded proposal from a link and accepts or declines it online, while the agency across town is still working out its numbers.
Open each client site as a project: guard count, shift pattern and post details in extra fields, the site team assigned, and tasks for anything that needs doing. When a guard count changes or a night post is added, the change history keeps who changed it and when, so it is on record, not lost in a chat nobody scrolls back through.
No guarding or CCTV contract should end quietly. The day it is signed, set reminders at 90, 60 and 30 days on the client record, and the account owner gets a notification when each one comes due. Every reminder also shows on the calendar, so the month's renewals are in one view.
Acknowledge the enquiry, chase the proposal, confirm the start date, nudge the renewal. Each call gets logged on the lead with its outcome, and the lead shows when it was last contacted. Call, WhatsApp or email the client in one click from the row. Nothing goes cold even when your BD team is out doing site surveys all day.
Raise the monthly invoice for a guarding or CCTV contract straight from the client record, with CGST and SGST, or IGST, as taxes on each line. Record what came in, full or part, and every invoice shows whether it is unpaid, partly paid or overdue, so collections stop depending on someone remembering to check.
Security deals are slow. Enquiry, site survey, proposal, negotiation, contract signed. Every RFQ moves through stages that match how your agency really sells, with the deal value on the card and a total for each stage, so the BD manager can see which ones are moving and which have sat still.
Every corporate client, factory, society and event organiser in one place, with their site addresses, contacts, contract papers and the whole history of calls, proposals and payments. A BD rep leaves, and the account stays. You search a name, and there it is.
File your PSARA licence, client contracts, insurance and each guard's verification papers on a Documents tab, sorted by type, with an expiry date on each. Anything past its date is flagged, so a lapsed licence or an old police verification never catches you out during a client audit.
BD reps log a site visit and update the deal on the way back from the client. Field officers add a note or tick a checklist item from the site itself. It all runs in the browser on any phone, tablet or laptop, and if the signal drops in a basement control room, it keeps working and syncs when the connection is back.
Twenty things that cover a security agency from the first tender to a contract that renews.
Guarding and CCTV enquiries from website forms, calls and tender alerts, in one list.
Guarding, CCTV and monitoring quotes from saved rates, with GST, in minutes.
Every contract with its start, end, value and terms on the client record.
One project per site, with guard count and shift in extra fields.
Reminders at 90, 60 and 30 days so no contract ends without a word.
SLA items per site, each given to a supervisor, with X of Y done.
Record full or partial payments and a PDF receipt is made for each.
Monthly INR invoices with GST, showing unpaid, part-paid or overdue.
RFQ, site survey, proposal, negotiation, signed. Stages that fit security.
One record per client with site addresses, contacts and full history.
BD and field teams keep working on a weak signal, and it syncs later.
Clients sign in to see their invoices, shared papers and a support chat.
Every call logged with its outcome, and last contacted on the lead.
PSARA licence, insurance and guard papers filed with expiry dates.
Saved guarding rates, CCTV packages and monitoring plans for fast quotes.
Decide what BD, operations and branch managers can see and edit.
Corporate, residential, industrial, hospital, bank, event. Filter in a tap.
Forms for your website that drop requests straight into the CRM.
Filter guards-only clients by tag and offer them CCTV or monitoring.
Free migration, go-live in 1-3 days, Hindi and English support.
| Criteria | CIPHER CRM | Spreadsheet | Generic CRM |
|---|---|---|---|
| | Online enquiry forms, built in | Copy-pasted by hand | Manual or paid add-on |
| | Reminders and follow-up tracking | Memory & sticky notes | Limited / extra cost |
| | Logged on the customer record | Personal phones & chats | Varies |
| | INR with GST on each line, built in | Word / Excel templates | Add-on or none |
| | Configured for security services | None | Generic template |
| | Flat, unlimited users | Free but manual | Per-user fees |
| | Keeps working offline, then syncs | No | Varies |
| | Hindi & English, included | None | Overseas / ticket-only |
Question: 1
Yes. CIPHER CRM is built for Security Services businesses in India and is used by 192+ companies across the country. It brings your enquiries, follow-ups, quotations, and payments into one place, with follow-up reminders and a CRM your team can open in the browser from anywhere.
Pipelines, fields, and lead sources are configured for how security services teams actually sell and serve customers - so you are not forced into a generic sales template.
Question: 2
A CRM keeps every security services enquiry - from online enquiry forms, calls and walk-ins - in one list, gives each one an owner, and reminds them to follow up, so nothing slips through the cracks and owners see every lead's status update live as the team works.
Question: 3
For most Security Services businesses in India, CIPHER CRM is the strongest fit - it is India-first, ready for a weak signal, flat-priced with no per-user fees, and configured for security services workflows. Always compare options against your own requirements first.
CIPHER CRM: India-first, works on a weak signal, flat pricing, live in 1-3 days.
Question: 4
Not as a built-in chat today. Every lead and contact row has a one-click WhatsApp button that opens the chat, and security services teams log each conversation as a follow-up on the record, with a name and a date on the next step.
Every promise and reply stays on the customer's record, so the full history is there for whoever picks up the phone next. A WhatsApp-style messaging tab is in development.
Question: 5
CIPHER CRM uses simple flat pricing with no per-user fees, so you can add your whole security services team without the bill climbing. Exact pricing depends on your team size and needs and is shared on a quick demo call - call +91 97122 00017.
Two plans - Flexi and Growth - both include unlimited staff and clients.
Question: 6
Getting started takes 1-3 days. Book a free demo and our India-based team configures your pipeline, imports your existing leads and customers for free, and trains your staff - so you go live ready to sell.
No technical skills needed - setup and data migration are handled for you.
A Pune security agency running manned guarding and CCTV across corporate and society sites, tracking tenders in email and following up off the BD team's WhatsApp.
Tenders were missed during shift changes, proposals took a day or two, and when a BD manager left, the client rates and site history went with him.
They moved to CIPHER CRM in a couple of days, with the old data brought across for free. Every enquiry in one lead list, proposals from saved rates, follow-up reminders with a name and a date, a project record for every site, and one record per client.
Fewer tenders slip, quotes go out the same day, and the client and contract history stays with the agency instead of whoever answered the phone.
A VAPT report is not something I like sending as an email attachment. The client's IT head reads it in our own branded portal, beside our invoice.
In wedding season we cover several palace functions in the same week. The gate plan and every change the planner phones in go into that wedding's own chat thread, so nothing gets lost in one big WhatsApp group.
Which stores we collect cash from, and at what time, is not something everyone in our office should know. Branch executives see only their own clients, and our accounts staff can view bills but cannot edit a client record. I set that up once in the roles screen.
Our supervisors tick off the SLA checklist on each hospital's task, down to the lady guard at maternity. I know which site is behind before the administrator calls.
My inspection at each site is a task with the guard-post checklist, like night lights on, the gate register signed and material trucks logged. The builder's site engineer opens the link without signing in and sees what is done and what is still open.
When a jeweller called about a dead camera outside the strong room, our technician opened the shop's record on his phone. The DVR model, camera layout and AMC end date were in fields we had added, so he carried the right part and knew the visit was covered.
A supermarket chain's loss prevention head asked me to call after the festive sale, once they knew which outlets needed store detectives. I put a follow-up reminder on the lead, and it came up the Monday after.
Our bills to builders mix extinguishers, hydrant pipes and installation labour. In CIPHER every row carries its own GST, and builders have stopped sending them back.
Tea estates and oil pipeline contractors looking for drone surveillance find us online, or they call or WhatsApp my partner. Website form enquiries show up as leads by themselves, we type in the calls and chats, and by evening each lead has one of us named against it.
Most security services teams lose more deals to slow follow-up than to price. A CRM that reminds you to follow up, with a name and a date on every next step, often pays for itself before anything else.
Client, contract and site data travels locked with HTTPS between you and CIPHER CRM.
Built for 99.9% uptime, so the CRM is there whenever your control room and BD team are.
BD, operations and branch staff see only what they should, and you can limit each one to their own work.
Regular backups mean a slip or a mistake never costs you your client and contract records.
Evaluate any Security Services CRM against these criteria - CIPHER CRM is built to meet each one.
Choose a CRM built for how Indian security services teams actually work - with rupee billing and GST on every line built in, not added on later.
Avoid per-user fees that punish you for growing. Flat pricing lets you add your whole team for one predictable cost.
Look for free data migration and go-live in days, not months, so you see value almost immediately.
Your security services team works on the move, so make sure the CRM opens on any phone and keeps working when the signal drops, instead of losing what they typed.
Generic CRMs make you build everything from scratch. Pick one already configured for security services pipelines and stages.
Choose a partner with India-based support in Hindi and English who understands your business and your timezone.
Confirm encryption in transit, access by job role, regular backups, and sensible data handling before trusting a CRM with customer data.
Book a demo to see how CIPHER CRM answers all 7.
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The stages a security services deal moves through - from new enquiry to quotation to won - so you always know where every opportunity stands.
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Where a security services enquiry came from - an online enquiry form, a referral, a walk-in - so you can see which channels bring the leads worth chasing.
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The planned schedule of calls, messages, and reminders that keeps every security services lead warm until they decide.
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A priced offer sent to a customer; in CIPHER CRM it is built from your saved price list and tracked until the customer accepts or declines it.
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A single view of everything about a customer - enquiries, deals, quotes, payments, and conversations - in one place.
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The journey from many enquiries at the top to fewer won customers at the bottom, showing where security services deals drop off.
The things Indian business owners ask us most, answered straight.
CIPHER CRM keeps every guarding and service contract on the client record, with its rate, its papers and an expiry date, keeps a record for each site, and lets the account owner set reminders well before expiry, so contracts do not lapse and the client history stays with the agency when staff change.
CIPHER CRM uses flat pricing with no per-user fees, so a security services business can add its whole team for one predictable cost. Every plan includes every feature, invoicing included. Exact pricing depends on your size and needs, so call +91 97122 00017 for a quote and a free demo.
Yes, in one click. Every lead and contact row has a WhatsApp button that opens a chat with that person, next to call and email. Your team then logs the conversation as a follow-up on the lead, with a name and an outcome on it.
Yes. CIPHER CRM invoices are in rupees and can carry GST and other taxes on each line, with the client's tax number printed on the bill. A security services business can raise quotations and invoices and record payments without a separate tool.
CIPHER CRM is a security services CRM made for Indian agencies, and it is used by 192+ businesses across India and 31 industries. It holds your tender and RFQ enquiries, proposals, a record for every site, licences with expiry dates, contract renewals and client history in one place, so nothing depends on one person or one WhatsApp group.
It keeps every contract with its start date, end date, value and terms, and your BD team sets reminders at 90, 60 and 30 days before a renewal so no client slips out quietly. An SLA checklist per site shows a repeat miss early, and every renewal reminder sits on the calendar for the month.
Yes, as records. Each site can be a project linked to the client, with guard count, shift pattern and post details in extra fields, tasks for anything that needs doing, and a history of every change. It does not run guard rosters or attendance; it keeps the site facts your BD and operations teams both need.
Yes. It raises invoices in rupees for guarding, CCTV, monitoring and cash-transit work, with GST on each line, straight from the client record. You record each payment, full or part, and every invoice shows whether it is unpaid, partly paid or overdue.
Not as a chat inbox yet. Today, WhatsApp in CIPHER CRM is a one-click button on each lead and contact that opens a chat. A WhatsApp-style messaging tab inside the record is in development. Every client conversation can already be logged as a follow-up, with a rep and a date on it.
Most agencies go live in 1 to 3 days. We bring your client, contract and site data across from your spreadsheets or old tool for free, set up your saved text for proposals and your pipeline stages, and train your BD and operations team in Hindi or English. There are no per-user fees at any stage. Call +91 97122 00017 to book your slot.
Yes. CIPHER CRM runs in the browser on any phone, tablet or laptop, so reps log site visits, update deals and set the next follow-up from the field, and field officers add notes or tick checklist items at the site. If the signal drops at a factory gate or a basement control room, it keeps working and syncs when it is back.
Pricing is flat with no per-user fee, so your whole BD and operations team is on it for one cost. Every plan includes every feature, and you choose to pay quarterly or yearly. Call +91 97122 00017 for the exact price and a free demo.
15 dedicated Security Services sub-vertical CRM pages - each with specific workflows and FAQs
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On the call we map out your sales stages, answer whatever you want to ask, and show you exactly how your team would work day to day.
We call within a day. Nothing to commit to.
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