Veterinary CRM for Clinics, Kennels & Groomers in India

For most veterinary clinics and pet businesses in India, CIPHER CRM is a strong fit for the front office. It is India-first, runs in the browser on any phone and keeps working offline, and it holds patient enquiries, appointments, recall reminders for the desk and billing in one place, flat-priced and live in 1-3 days. It is used by 192+ businesses across India, rated 4.8/5. Compare it against your own workflow before deciding.

In CIPHER CRM every pet and owner is on record, and each vaccination or check-up gets a reminder with its due date. On the day, the front desk gets a notification, sees the pet on the calendar and calls or opens WhatsApp in one click, so owners bring their pets back instead of missing the date.

CIPHER CRM uses flat pricing with no per-user fees, so a veterinary business can add its whole team for one predictable cost. Every plan includes every feature, from billing with GST to offline mode. Exact pricing depends on your size and needs, so call +91 97122 00017 for a quote and a free demo.

Yes, in a simple way. From any owner row, one click opens a WhatsApp chat with that owner, next to call and email. A WhatsApp-style messaging tab inside the CRM is in development. Today every owner conversation is logged against the patient, and each follow-up carries a name and a date, so the clinic loses nothing.

Yes. In CIPHER CRM every invoice and estimate line can carry GST where it applies, and payments are recorded against the invoice, so a veterinary business can bill for consultations, medicines and grooming and track what is paid without a separate tool.

Yes. CIPHER CRM is used by 192+ businesses across India, including vet clinics, animal hospitals, and pet-care chains in cities like Bengaluru, Mumbai, Chennai, Hyderabad, and Pune. It works as a veterinary follow-up CRM, holding pet-owner enquiries, veterinary appointment scheduling, vaccination reminders for the desk, patient records, and billing in one system.

You set a reminder with the due date on each pet's record, for yourself or a teammate. On the day, that person gets an alert on the notification bell and a desktop pop-up, and calls the owner or opens a WhatsApp chat in one click. Reminders go to your team, not straight to the owner, so the call comes from someone at the clinic the owner already knows.

Yes. Each appointment is a task with a date, a time and the vet assigned, and the calendar shows every booking by month or week. You can filter by vet to see one doctor's day, and add a reminder so the desk calls to confirm. When a booking changes, everyone sees it on screen right away.

Yes, for the front office. Each patient can carry extra fields for species, breed, age and weight, along with visit notes, owner contact details and attached files such as vaccination cards, lab reports and prescription scans. Your team opens and updates records from any browser, so patient history stays with the clinic rather than with individual staff members.

Yes. You raise invoices for consultations, surgical procedures, medicines, grooming, boarding and any other service, with GST on each line where it applies. Payments by UPI, card, cash or cheque are recorded against the invoice, a PDF receipt goes with each one, and a live Overdue flag shows which owners still owe.

Yes. You can tag every record by branch, put each branch team in its own department, and limit branch staff to their own work while owners and directors see every location. If a branch needs fully separate data, it can run as its own company, and one login switches between them in a click.

Most veterinary teams go live in 1 to 3 days. The CIPHER CRM onboarding team handles free data migration from spreadsheets, paper registers, or your existing tools, sets up your pipeline, reminders and checklists, and trains your team in Hindi and English - so you are fully working within a few days of signing up.

Every plan includes every feature, and you choose to pay quarterly or yearly. There are no per-user fees, so your whole team is covered. Contact +91 97122 00017 to get pricing and book a free demo. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.