Donor records all over
Donor records scattered across Excel, WhatsApp, and email - no single source of truth.
Nonprofit CRM for Philanthropy
NGO CRM for Charities, Societies & Foundations in India
A donor asks for their receipt by email, and it takes a few days to find the gift. A monthly donor stops giving, and no one notices because the date lived in one person's head. A volunteer is free this weekend, but that is buried in a busy WhatsApp group. Right now that runs across spreadsheets, chat groups and goodwill, and a donor who would have given again never hears back from you. CIPHER CRM puts every donor, receipt, campaign and volunteer on one screen, made for how an Indian NGO actually runs day to day.
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Trusted by 192+ Nonprofit businesses across India
Keep donors, volunteers, grants and donation receipts in one place
A nonprofit runs on relationships it cannot afford to lose. A donor should be thanked and asked again, a grant has a reporting deadline, and volunteers live in WhatsApp groups. When donor records sit in Excel and receipts go out by hand, a donor waits weeks for the 80G receipt they need.
CIPHER CRM for nonprofits keeps donor records, donations, PDF receipts, pledge reminders and grant deadlines in one place, so receipts go out on time. Tell us whether you are an NGO, a trust or a CSR foundation and we will show you your setup.
Trusted across India.192+ nonprofit organisations served across India
CIPHER CRM is the best CRM software for nonprofit businesses in India. It is a dedicated Nonprofit CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in India, that manages donor relationships, volunteer tasks, grant pipelines, pledge reminders, donation receipts and follow-up tracking for NGOs, trusts and foundations, with a customer portal, offline mode and unlimited staff in every plan.
It is used by 192+ businesses across India with a 4.8 out of 5 rating.
- 4.8/5
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192+ businesses -
Trusted since 2018 -
India-first -
Works offline
Do these everyday NGO office problems sound familiar?
If two or three of these sting a little, the problem is not your team. Donors, pledges, 80G receipts and grant deadlines are spread across Excel, WhatsApp and email, with no one place to run the NGO from.
See how CIPHER CRM solves this
80G receipts sent late
80G receipts issued manually and late, frustrating donors who need them for tax filing.
Pledges lapse quietly
Monthly and yearly pledges lapse silently because no one has the due dates in front of them.
Volunteers lost in groups
Volunteers are managed on WhatsApp groups with no visibility of availability or task status.
Grant deadlines slip by
Grant applications, reporting deadlines, and funder follow-ups fall through the cracks.
No clear view of funds
Leadership has no clear view of funds received, pledges pending, or donors who have gone quiet.
The difference From scattered registers to one donor record
What changes the day your NGO moves onto CIPHER CRM.
Make the switch - Book a Free Demo 
Donor data in Excel sheets that only one person knows how to open
A searchable donor list every authorised team member can open, with changes showing up live
Receipts printed and couriered weeks after the donation arrives
A PDF receipt made the moment the gift is recorded, ready to download or share
A lapsed pledge noticed only during the year-end audit
A dated reminder on each pledge, so someone calls the donor before it lapses
Volunteer coordination chaos via multiple WhatsApp group chats
Volunteer tasks with checklists, owners and due dates on one board
Founders wait for the month-end sheet to know how fundraising is doing
A pipeline with the total at each stage and a Payments ledger grouped by month
Why CIPHER CRM
One place for your donors, volunteers and grants
CIPHER CRM brings every donor record, volunteer task, grant application, logged conversation and donation receipt into one place, so your programme managers and fundraising teams stop losing time across spreadsheets, email threads and paper registers.
Built for Indian NGOs, charitable trusts, CSR foundations and social enterprises, it turns scattered donor calls and appeal responses into a clear fundraising pipeline, with the total at each stage in view. It runs in the browser on any phone, tablet or laptop, and our team supports you in Hindi or English.
We built it around how an Indian nonprofit works: gifts recorded in rupees by UPI, cheque, cash or bank transfer, a PDF receipt for every payment, a reminder with a name and date on every follow-up, and flat per-organisation pricing that never charges extra for adding volunteers or field staff.
192+ nonprofit organisations served across India
CIPHER CRM is the best CRM software for nonprofit businesses in India. It is a dedicated Nonprofit CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in India, that manages donor relationships, volunteer tasks, grant pipelines, pledge reminders, donation receipts and follow-up tracking for NGOs, trusts and foundations, with a customer portal, offline mode and unlimited staff in every plan. It is used by 192+ businesses across India with a 4.8 out of 5 rating.
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4.8/5 Average rating - PDF Payment receipts
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192+ Organisations
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4.8 What Nonprofit teams say about CIPHER CRM
Every January donors start calling for receipts. With CIPHER CRM we record donations as they come in, and I send each donor a link to their PDF receipt.
Hetal Vyas Trustee, ManagementAhmedabad
Many of our villages get no network until you climb the school roof, so I doubted any software would hold up. Our field staff record each self-help group meeting on their phones while sitting with the women, and it all goes through once they reach our block office.
Anand Tirkey Cluster Head, ProgrammesGumla
When a monthly sponsor stops giving and nobody notices, it is a child's school fees that go unpaid. Every pledge has a dated reminder, so the sponsor gets a call well before the term fees fall due.
Paromita Sen Secretary, ManagementKolkata
Before a new batch starts, youngsters ask about courses on the phone, on WhatsApp, even at the centre gate. The website form feeds the list directly, and whoever picks up a call adds that youngster too. Each name has a mobiliser against it whose job is to call back.
Alok Shrivastava Centre Head, MobilisationBhopal
Corporates ordering Diwali gift stoles from our women weavers want a GST invoice with tax on each line and our own number series, or their accounts team sends it back. We raise them in CIPHER with my signature and our logo on the PDF, and they clear the first time.
Bhoomika Aradhya Chairperson, ManagementBengaluru
During the floods, each village distribution gets a task with tarpaulins and ration kits as its checklist. Volunteers tick items off at the boat as families collect them.
Mrinal Saikia Senior Coordinator, ReliefGuwahati
Capabilities
Everything a nonprofit needs to raise funds, retain donors, and run programmes
Ten ways CIPHER CRM helps Indian NGOs, trusts, and foundations keep donors close and programmes on track.
Talk to a Nonprofit CRM Expert 
Nonprofit donor management Nonprofit donor management that never lets a relationship slip
Keep every donor - individual, corporate, or CSR - with their giving history, logged conversations and notes in one searchable place, so every call starts warm and personal.
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Donor records with every gift and follow-up on them - Sort donors into groups and tags by type, cause and city
- A Last contacted date shows who has gone quiet
Donation receipts A PDF receipt for every gift you record
Record a donation by UPI, cheque, cash or bank transfer and CIPHER CRM makes the PDF receipt on the spot, with your trust's name and logo. Share the link and the donor downloads it themselves.
- Receipt created the moment a payment is recorded
- Your logo and authorised signature on your documents
- Donor downloads receipts from a share link
Pledge reminders Pledge reminders your team cannot miss
Set a reminder with a date on each monthly, quarterly or yearly pledge. When it comes due, the person assigned gets a notification, and every pledge date also shows on the team calendar.
- A dated reminder on each donor's pledge
- Assign reminders to yourself or a teammate
- Pledge dates on one month and week calendar
Volunteer tasks Volunteer tasks and field team coordination
Give each volunteer a task with a checklist, a due date and an owner, then share a task link they can open without signing in - so field coordination never depends on scattered group chats.
- Tasks on a board by status, with several people on one task
- Checklist progress shows on the task row
- Task links that volunteers outside the CRM can open without signing in
Donor follow-ups Donor outreach that stays on the record
Call, email or open a WhatsApp chat with a donor in one click from their row, then log the outcome on the record, so the next conversation picks up where the last one ended.
- One-click call, email or WhatsApp chat from the row
- Every donor call and note logged on the record
- A Last contacted date on every donor
Grant pipeline Grant pipeline and funder relationship management
Track every grant application as a record that moves through your own stages, with the amount on each card, reminders for reporting dates and every funder conversation logged, so your team never misses a deadline.
- Grant stages from application to disbursement
- Reporting and renewal deadline reminders
- Full funder conversation history
Campaign projects Run each fundraising drive as a project
Set up each drive - from a Daan Utsav appeal to a year-end ask - as a project with a start and end date, a team, tasks and its own files, and tag the donors who gave to it.
- One project per drive, with dates and a team
- Tasks and checklists for the drive on one board
- Tag donors and gifts by campaign
Donation records Rupee donation records your accounts team can trust
Record every donation in rupees with payment mode, date, reference and notes, and see it in a Payments ledger grouped by month, each entry linked back to its record.
- Payments with mode, reference and notes
- A Payments ledger grouped by month
- Extra fields for purpose, project or PAN
Registration documents Keep 80G, 12A and FCRA papers with their expiry dates
File registration certificates, MoUs and grant letters in a Documents tab by type, with an expiry date on each, so every renewal date is in plain view and anything past due is flagged.
- Documents filed by type on the record
- Expiry dates with a flag when past due
- Share chosen documents with a CSR partner's portal
Offline mode Keeps working for field teams on a weak signal
Programme managers, field officers and event volunteers open CIPHER CRM in the browser on any phone. If the signal drops at a camp or village, it keeps working and syncs the moment the connection is back.
- Runs in the browser on any phone, tablet or laptop
- Keeps working offline and syncs when back
- Works across India on low connectivity
Features
A complete toolkit for donor management and programme delivery
Twenty capabilities covering the full donor-to-impact journey for Indian nonprofits.
CIPHER CRM nonprofit features and capabilities for NGOs and trusts
Donor database
One record for each individual, corporate, and CSR donor with their full giving history.
Payment receipts
A PDF receipt is made for every donation you record, ready to download or share.
Pledge reminders
Put a dated reminder on each pledge so the right person calls before it lapses.
Volunteer tasks
Tasks with owners, due dates and checklists, on a board by status.
Follow-up tracking
Log every donor call with its outcome, shown as Last contacted.
Fundraising pipeline
Move donor prospects through clear stages from first enquiry to loyal supporter.
Grant pipeline
Track grant applications, amounts and funder conversations stage by stage.
Drive projects
Run each fundraising drive as a project with dates, a team and tasks.
INR donation records
Record every donation with payment mode, date and reference in rupees.
Works offline
Keeps working on a weak signal in the field and syncs when you are back online.
Payments ledger
Every gift received, grouped by month and linked back to its record.
Reminders
Never miss a donor follow-up, grant deadline, or renewal date.
File attachments
Attach MoUs, impact reports, and grant letters to donor and funder records.
Document expiry dates
Keep 80G, 12A and FCRA papers on file with their expiry dates, flagged once past due.
Roles and access
Control what programme managers, volunteers, and trustees can see.
Online enquiry forms
A form on your website sends donor and volunteer enquiries straight in.
Donor groups and tags
Sort your donor base by type, cause, city and more, then filter in a click.
Extra fields
Add the details you track, like PAN, cause or programme, to any record.
Customer portal
CSR partners sign in to a branded web portal to see shared documents and projects.
Onboarding & support
Free migration, 1-3 day go-live, and Hindi & English support for your team.
Watch
See CIPHER CRM for nonprofits in action
A two-minute look at how NGOs manage donors, receipts, and volunteers with CIPHER CRM.
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Compare CIPHER CRM vs spreadsheets vs a generic CRM
| Criteria | CIPHER CRM | Spreadsheet | Generic CRM |
|---|---|---|---|
 Lead capture | Online enquiry forms, built in | Copy-pasted by hand | Manual or paid add-on |
 Follow-ups | Reminders and follow-up tracking | Memory & sticky notes | Limited / extra cost |
 Conversation history | Logged on the customer record | Personal phones & chats | Varies |
 Quotations & invoicing | INR with GST on each line, built in | Word / Excel templates | Add-on or none |
 Nonprofit-specific workflow | Configured for nonprofit | None | Generic template |
 Pricing model | Flat, unlimited users | Free but manual | Per-user fees |
 Weak signal | Keeps working offline, then syncs | No | Varies |
 India-based support | Hindi & English, included | None | Overseas / ticket-only |
Nonprofit CRM, answered
Common questions about CRM for Nonprofit
Question: 1
Does CIPHER CRM work for Nonprofit businesses?
Yes. CIPHER CRM is built for Nonprofit businesses in India and is used by 192+ companies across the country. It brings your enquiries, follow-ups, quotations, and payments into one place, with follow-up reminders and a CRM your team can open in the browser from anywhere.
Pipelines, fields, and lead sources are configured for how nonprofit teams actually sell and serve customers - so you are not forced into a generic sales template.
Question: 2
How does a CRM help Nonprofit teams manage leads?
A CRM keeps every nonprofit enquiry - from online enquiry forms, calls and walk-ins - in one list, gives each one an owner, and reminds them to follow up, so nothing slips through the cracks and owners see every lead's status update live as the team works.
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Online enquiry forms drop enquiries straight into your leads -
Give every lead one or more owners -
Set a reminder for each follow-up and get a nudge when it is due -
See each lead's status and source update live
Question: 3
Which CRM is best for Nonprofit in India?
For most Nonprofit businesses in India, CIPHER CRM is the strongest fit - it is India-first, ready for a weak signal, flat-priced with no per-user fees, and configured for nonprofit workflows. Always compare options against your own requirements first.
CIPHER CRM: India-first, works on a weak signal, flat pricing, live in 1-3 days.
Question: 4
Can Nonprofit businesses use WhatsApp inside the CRM?
Not as a built-in chat today. Every lead and contact row has a one-click WhatsApp button that opens the chat, and nonprofit teams log each conversation as a follow-up on the record, with a name and a date on the next step.
Every promise and reply stays on the customer's record, so the full history is there for whoever picks up the phone next. A WhatsApp-style messaging tab is in development.
Question: 5
How much does a Nonprofit CRM cost?
CIPHER CRM uses simple flat pricing with no per-user fees, so you can add your whole nonprofit team without the bill climbing. Exact pricing depends on your team size and needs and is shared on a quick demo call - call +91 97122 00017.
Two plans - Flexi and Growth - both include unlimited staff and clients.
Question: 6
How do I get started with CIPHER CRM for Nonprofit?
Getting started takes 1-3 days. Book a free demo and our India-based team configures your pipeline, imports your existing leads and customers for free, and trains your staff - so you go live ready to sell.
No technical skills needed - setup and data migration are handled for you.
Success story
How a Nonprofit business grew with CIPHER CRM
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The client
A growing Nonprofit business in India, running on spreadsheets and WhatsApp across a small team.
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The challenge
Enquiries were scattered across phones and chats, follow-ups were missed, and the owner had no clear view of the pipeline, payments, or team performance.
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The solution
They moved to CIPHER CRM with free data migration - every enquiry in one list, follow-up reminders with a name and a date, branded quotations, and invoices that show what is paid and what is overdue.
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The result
Within weeks, follow-ups stopped slipping and the team responded noticeably faster - turning more of the same enquiries into paying customers.
Success stories Loved by Nonprofit businesses across India
At our eye camps we find village patients who need cataract surgery. Each surgery date is a calendar reminder for whoever arranges the van to the hospital.
Kalaiselvi Rajan Camp In-charge, OutreachMadurai
Women who come to our centre tell us things they have not told their own families. So each counsellor sees only her own cases. I set that up myself, and I am no computer person.
Rukhsana Abidi Centre Manager, CounsellingLucknow
A Sunday plantation drive on the Rajpur side needs volunteers who live close by and know how to dig pits and stake saplings. Each volunteer carries tags for locality and skill, so I filter by both and ring only those who fit.
Kamal Bisht Operations Manager, AdminDehradun
Each quarter our CSR funders want the utilisation certificate. These days their team logs into our branded portal and finds every document we have shared.
Sibani Mohapatra Grants Manager, PartnershipsBhubaneswar
Our old accountant knew by heart which families sponsor the langar, and on whose death anniversary. Before he retired, we put all of that on each family's record in CIPHER CRM, so the young man who took over calls them on time without ringing him at home.
Kulwant Sandhu Office In-charge, AccountsAmritsar
For each child we keep the UDID number, the hearing aid or caliper we gave and when it needs refitting. We added these as our own fields, and the therapist reads them before the family walks in.
Srikanth Vadlamudi Team Lead, RehabilitationHyderabad
No tranche leaves our foundation unless the partner NGO's registration and tax exemption certificates are valid. Each partner's papers sit under Documents with their expiry dates, so I catch a lapsed one before the money goes out.
Anwesha Ghosal Programme Head, GrantsJamshedpur
After a rescued dog goes home, we ring the family a week later. Each call is logged, and the last contacted date shows which family we missed.
Shefali Dessai President, ManagementPanaji
Traders at the Lasalgaon mandi lift our members' onions and pay in bits, sometimes over weeks. Each trader's record has the owner and his munim as separate contacts, so when money is late I ring the munim first and go to the owner only if that fails.
Nivrutti Aher Accountant, FinanceNashik
One more thing
Did you know?
Most nonprofit teams lose more deals to slow follow-up than to price. A CRM that reminds you to follow up, with a name and a date on every next step, often pays for itself before anything else.
Built secure and trustworthy for your donor data
Talk to a Nonprofit CRM Expert 
Encrypted in transit
Donor records, donation amounts, and documents travel over HTTPS every time.
99.9% uptime
Your donor records are there when you need them, on a service with 99.9% uptime.
Roles and access
Trustees, programme managers, and field volunteers see only what they need.
Regular backups
Regular backups protect your donor database and grant records from loss.
Buyer's guide
How to choose a CRM for your Nonprofit business
Evaluate any Nonprofit CRM against these criteria - CIPHER CRM is built to meet each one.
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India-first, not translated
Choose a CRM built for how Indian nonprofit teams actually work - with rupee billing and GST on every line built in, not added on later.
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Flat, transparent pricing
Avoid per-user fees that punish you for growing. Flat pricing lets you add your whole team for one predictable cost.
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Fast onboarding & migration
Look for free data migration and go-live in days, not months, so you see value almost immediately.
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Ready for field teams
Your nonprofit team works on the move, so make sure the CRM opens on any phone and keeps working when the signal drops, instead of losing what they typed.
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Built for nonprofit workflows
Generic CRMs make you build everything from scratch. Pick one already configured for nonprofit pipelines and stages.
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Local, India-based support
Choose a partner with India-based support in Hindi and English who understands your business and your timezone.
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Secure & compliant data handling
Confirm encryption in transit, access by job role, regular backups, and sensible data handling before trusting a CRM with customer data.
Book a demo to see how CIPHER CRM answers all 7.
Nonprofit CRM terms explained
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Pipeline
The stages a nonprofit deal moves through - from new enquiry to quotation to won - so you always know where every opportunity stands.
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Lead source
Where a nonprofit enquiry came from - an online enquiry form, a referral, a walk-in - so you can see which channels bring the leads worth chasing.
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Follow-up cadence
The planned schedule of calls, messages, and reminders that keeps every nonprofit lead warm until they decide.
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Quotation
A priced offer sent to a customer; in CIPHER CRM it is built from your saved price list and tracked until the customer accepts or declines it.
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Customer 360
A single view of everything about a customer - enquiries, deals, quotes, payments, and conversations - in one place.
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Sales funnel
The journey from many enquiries at the top to fewer won customers at the bottom, showing where nonprofit deals drop off.
Nonprofit CRM frequently asked questions
Still thinking it over? Nonprofit CRM - frequently asked questions
The things Indian business owners ask us most, answered straight.
What is the best CRM for NGOs in India?
For most NGOs, trusts and foundations in India, CIPHER CRM is a strong fit. It is India-first and runs in the browser on any phone or laptop, capturing donor and volunteer enquiries, recording donations, making receipts and logging follow-ups in one place, flat-priced and live in 1-3 days. It is used by 192+ businesses across India, rated 4.8/5. Compare it against your own workflow before deciding.
How do nonprofits manage donors and volunteers?
CIPHER CRM keeps every donor and volunteer, their history and their preferences in one place. It captures new enquiries from your website, makes a receipt for every gift you record, puts a dated reminder on each pledge, shows who has gone quiet, and gives volunteers tasks with checklists, so relationships are kept warm instead of lost in spreadsheets.
How much does a Nonprofit CRM cost in India?
CIPHER CRM uses flat pricing with no per-user fees, so an NGO can add its whole team and volunteers for one predictable cost. Every plan includes every feature. Exact pricing depends on your size and needs, so call +91 97122 00017 for a quote and a free demo.
Can we message donors on WhatsApp from Nonprofit CRM?
You can open a WhatsApp chat with any donor or contact in one click from their row - it opens the chat, it does not send messages for you. A WhatsApp-style messaging tab is in development. Today, your team logs every donor and volunteer conversation on the record and puts a name and a date on each follow-up.
Can a Nonprofit CRM put GST on our bills?
Yes. If your NGO or social enterprise sells goods or services, CIPHER CRM invoices in INR with GST on each line and your customer's tax number printed on the bill. For donations, you record the gift and a PDF receipt is made for you, so billing and receipts sit in one tool.
Is CIPHER CRM suitable for NGOs and nonprofits across India?
Yes. CIPHER CRM is trusted by 192+ nonprofit organisations across India, including NGOs in Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Jaipur, and Lucknow. It is purpose-built for NGOs, charitable trusts, CSR foundations, and social enterprises, covering donor management, volunteer tasks, grant pipelines, and donation receipts in one system.
Can CIPHER CRM make donation receipts?
Yes. When you record a payment against a bill, CIPHER CRM makes a PDF receipt for it straight away. Staff can download it, and the donor can download it from the bill's share link. Keep your 80G registration certificate in the Documents tab with its expiry date, and check the receipt wording your trust needs with your accountant.
How does CIPHER CRM help with monthly and yearly donors?
Put each pledge on the donor's record with a reminder for the date it is due - monthly, quarterly or yearly. When it comes due, the person assigned gets a notification. Pledge dates also show on the team calendar, and the Payments ledger shows what came in each month, so your team can follow up before the relationship cools.
Can we manage volunteers alongside donors in CIPHER CRM?
Yes. Add volunteers as team members at no extra cost, or keep them as contacts with extra fields for skills and availability. Give them tasks with checklists and due dates, and share a task link they can open without signing in. Programme tags keep volunteer work linked to the right project.
Can CIPHER CRM send fundraising appeals in bulk?
No, CIPHER CRM does not send bulk messages or campaigns. What it does is keep every appeal personal and on record: your fundraisers call, email or open a WhatsApp chat with each donor in one click, log the outcome, and set the next follow-up, so they always know where each conversation stands.
How does CIPHER CRM handle grant applications and funder relationships?
Each grant application is a record that moves through your own stages, from submission to approval, disbursement, and utilisation reporting, with the amount on the card. Reporting deadlines get a dated reminder for the person responsible. Calls, notes and files are logged on the grant record so nothing is missed.
How quickly can our NGO get started with CIPHER CRM?
Most nonprofits go live within 1 to 3 days. CIPHER CRM includes free data migration from your existing spreadsheets, donor registers, or CRM tools, along with team onboarding in Hindi and English. There are no setup fees, and unlimited staff can access the system with no per-user charges - so your entire team, including field volunteers, can be added at no extra cost.
What does CIPHER CRM for nonprofits cost, and is there a free demo?
Every plan includes every feature, and you choose to pay quarterly or yearly. There are no per-user fees, so your whole team is covered. Call +91 97122 00017 or submit the form on this page to book a free live demo with a nonprofit specialist.
Sub-Industries
Explore Nonprofit CRM by Sub-Industry
15 dedicated Nonprofit sub-vertical CRM pages - each with specific workflows and FAQs
Sub-Industries
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NGOs & Charitable Trusts
crm for ngos charitable trusts -
Educational NGOs & Skill Development
crm for education ngos -
Healthcare & Medical NGOs
crm for healthcare ngos -
Women Empowerment & Gender NGOs
crm for women empowerment ngos -
Environmental & Climate NGOs
crm for environmental ngos -
Community Development Organisations
crm for community development organisations -
Social Enterprise & Impact Companies
crm for social enterprises -
Child Welfare & Orphanage NGOs
crm for child welfare ngos -
Rural Development Organisations
crm for rural development organisations -
Religious & Spiritual Trusts
crm for religious trusts -
Disability & Inclusion NGOs
crm for disability inclusion ngos -
CSR & Corporate Foundation Arms
crm for csr corporate foundations -
Disaster Relief & Humanitarian Orgs
crm for disaster relief and humanitarian orgs -
Animal Welfare & Rescue NGOs
crm for animal welfare ngos -
FPOs & Agri Cooperatives (NGO-linked)
crm for fpo agri cooperatives
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