Enquiries missed across channels
Enquiries from calls, WhatsApp, Instagram DMs, and web forms get missed before anyone follows up.
Wedding & Event-management CRM
Event CRM for Planners, Organisers & Suppliers in India
A bride messages on Instagram about a date while your team is setting up for another event. A proposal takes hours to build because it starts from a blank file each time. The caterer confirms in one WhatsApp group and the decorator in another, and no one has the full list. Right now that runs across DMs, calls and chats, and a client books with someone who got back to them first. CIPHER CRM puts every enquiry, proposal, vendor and payment on one screen, made for how an Indian event firm actually runs day to day.
Book a free demo for your event management business
No country found
1000 characters remaining
Talk to a CRM expert Prefer to talk? Call (+91) 97122 00017 or visit contact
By sending this, you are okay with CIPHER CRM getting in touch. We never share your details.
-
No obligation -
Quick response -
Your data is safe
Trusted by 192+ Event Management businesses across India
Take every event from first enquiry to final bill without a dropped thread
An event business runs on dozens of small promises. An enquiry arrives on Instagram, a venue is held, vendors are confirmed in three WhatsApp groups, and an advance is due. When that sits in chats and notebooks, a confirmation gets missed and the client hears about it on the day.
CIPHER CRM for event management keeps enquiries, proposals, venue and vendor notes, event dates and advances in one place. Coordinators see which events are confirmed, and a reminder nudges them before a payment is due. Tell us what events you run and we will set it up.
Trusted across India.192+ event businesses served across India
CIPHER CRM is the best CRM software for event management businesses in India. It is a dedicated Event Management CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in India.
It manages enquiries, event proposals, quotations, vendor checklists, the booking pipeline, event dates and advance and balance payments for event planners, wedding planners, corporate event teams and AV production houses, with proposals clients accept online and every feature included in every plan. It is used by 192+ businesses across India with a 4.8 out of 5 rating.
- 4.8/5
-
192+ businesses -
Trusted since 2018 -
India-first -
Works offline
Do these everyday event planning problems sound familiar?
If two or three of these sting a little, the problem is not your team. Enquiries, quotes, vendor bookings and advance dues are spread across calls, WhatsApp groups and Word files, with no one place to run your events from.
See how CIPHER CRM solves this
Every quote built from scratch
Proposals and quotations are built from scratch in Word each time, taking hours instead of minutes.
Vendors tracked in WhatsApp groups
Vendor confirmations, venue bookings, and catering orders are tracked in separate WhatsApp groups.
No clear view of events
No single view of which events are confirmed, which are still negotiating, and which need urgent follow-up.
Advance dues paid late
Payments and advance dues are tracked on paper and clients pay late because nobody remembers to call.
Client history leaves with staff
When a coordinator leaves, all client history, vendor contacts, and event notes leave with them.
The difference From scattered to organised
What changes the day your event team moves onto CIPHER CRM.
Make the switch - Book a Free Demo 
Proposals built from scratch in Word and sent a day later
Branded event proposals sent in minutes from ready templates
Vendor status scattered across six different WhatsApp groups
One vendor checklist per event, with live X of Y done on the row
Follow-ups forgotten when coordinators are on-site all day
Dated follow-up reminders keep every enquiry warm
Client advances and balance dues tracked on sticky notes
Every advance recorded with a receipt, and a live Overdue flag on the balance
Owners wait until Monday morning for any pipeline update
A progress board with the booking value of each stage, updated as the team works
Why CIPHER CRM
The CRM that runs your entire event booking pipeline
CIPHER CRM brings every enquiry, proposal, vendor confirmation, venue booking and payment into one place, so your team stops juggling spreadsheets, WhatsApp threads and notebooks to plan each event.
Built for Indian wedding planners, corporate event organisers, exhibition companies, AV and production houses and banquet venues, it turns scattered calls and chats into a clean pipeline. When a coordinator moves a booking, the owner sees it change on their screen too.
192+ event businesses served across India
CIPHER CRM is the best CRM software for event management businesses in India. It is a dedicated Event Management CRM edition by CIPHER Craft Pvt. Ltd., founded in 2018 in India. It manages enquiries, event proposals, quotations, vendor checklists, the booking pipeline, event dates and advance and balance payments for event planners, wedding planners, corporate event teams and AV production houses, with proposals clients accept online and every feature included in every plan. It is used by 192+ businesses across India with a 4.8 out of 5 rating.
-
4.8/5 Average rating - 1-3 days Go-live time
-
192+ Businesses
Product preview
4.8 What Event Management teams say about CIPHER CRM
A lot of our destination wedding enquiries come as Instagram DMs or late-night calls. The ones from our website form drop into CIPHER CRM by themselves, we type in the rest, and before I sleep every enquiry has a coordinator's name on it.
Kanika Paliwal Founding Partner, ManagementUdaipur
Before the team comes in, I check each stage's value in rupees on the pipeline board. Big dealer meets stuck at Proposal Sent get a call from me.
Tarun Dahiya CEO, ManagementGurugram
A family once paid an advance for a Saturday my assistant had half-promised to another party. Since then every hold and confirmed function goes in as a task with its date, and I check the month view before I say yes.
Rupinder Chahal Banquet Manager, BookingsLudhiana
For a nikah or walima we take an advance at the tasting, and the balance after the function is what gets stuck. My accountant records each payment against the invoice, so it reads Partially Paid until it clears. Once a bill shows Overdue, that family gets a call from me.
Faizan Rizvi Working Partner, ManagementLucknow
Our crew spends Bihu season in open fields where calls drop. They still tick the rigging checklist on their phones, and it syncs once they find signal.
Manab Phukan Technical Head, OperationsJorhat
Each wedding is one task, and its checklist covers the mandap, the stage backdrop, the bridal car, the entry gate. I give each item to one of our decorators, and our flower supplier at Mullick Ghat gets the task link, so he sees what we need without signing in.
Moumita Halder Senior Coordinator, ProjectsKolkata
Capabilities
Everything an event business needs to book more and deliver better
Ten ways CIPHER CRM helps Indian event planners and corporate event teams win and retain more clients.
Talk to an Event Management CRM Expert 
Event enquiries Event enquiry management that captures every lead
Website forms drop enquiries straight in, and your team adds calls, Instagram DMs and referrals in seconds, so no wedding or corporate event lead slips through before a follow-up.
-
Online enquiry forms plus quick manual entry - Give each enquiry one or more coordinators
- Event date, budget and brief on the lead
Event proposals Event proposals and INR quotations clients accept online
Build branded event proposals in minutes from saved service packages, venue combos and per-head catering rates. Send a link, and the client opens it, downloads the PDF and accepts or declines online.
- Saved packages for weddings, corporates, and exhibitions
- INR quotations with GST on each line
- Online accept or decline from the proposal link
Vendor checklists Vendor and venue coordination on one checklist
Give every event a checklist for each vendor confirmation, venue booking, AV requirement and catering order. Assign items to coordinators and see how many are done without opening the event.
- Checklist items assigned to each coordinator
- Live X of Y done on the event row
- A task link you can share with a vendor, no login
Booking pipeline Event booking pipeline built for planners
Move every enquiry through clear stages - Enquiry, Site Visit, Proposal Sent, Advance Received, Event Confirmed - with nothing falling between stages.
- Stages you name to match your event sales
- List view or a drag-and-drop progress board
- Booking value totals on every stage
Reminders Reminders and follow-ups your team cannot miss
Put a dated reminder on every proposal follow-up, advance due and vendor deadline. When it is due, the coordinator gets a notification and makes the call, and every conversation is logged on the record.
- Proposal follow-ups with an owner and a date
- Advance and balance reminders for your team
- Every client conversation logged in the CRM
Advances and balances Advance, balance and payment tracking
Raise the event invoice with GST on each line, record the advance and every part payment by UPI, cash, cheque or bank transfer, and send the client a PDF receipt each time. The balance and status update as you go.
- Full or part payments on each event invoice
- An automatic PDF receipt for every payment
- Unpaid, Partially paid or Paid, with an Overdue flag
Event calendar Event calendar and team task management
See every upcoming event, task due date and reminder on one shared month or week calendar, so you spot a clash before you promise the date to a second client.
- Month and week views of every dated record
- Pre-event tasks with date and time
- Create an event task straight from any day
Clients and vendors Client and vendor contacts in one place
Keep the bride, her parents, the corporate admin and every vendor contact on the record they belong to, each with their own phone and email, so no context is lost when a coordinator changes.
- Several contacts per client, one marked primary
- One-click call, WhatsApp or email
- Tags, plus search by name or number
Client portal A branded portal where clients follow their event
Give each client their own sign-in to a web portal with your logo. They see their event, accept the quotation, check invoices and receipts, and message your team, so the family is not calling you ten times a day.
- Your logo on the client sign-in, not ours
- Quotations accepted or declined online
- Invoices, receipts and messages in one place
Offline mode Works in the browser for on-site coordinators
Coordinators open CIPHER CRM in the browser on their phone at a venue recce or on event day. When the banquet hall basement has no signal, it keeps working and syncs once they are back online.
- Runs in any browser, nothing to install
- Keeps working on a patchy venue network
- Changes sync the moment you reconnect
Features
A complete toolkit for event sales and coordination
Twenty capabilities covering the full enquiry-to-event-day journey.
Event Management CRM features and capabilities
Lead capture
Website forms bring in enquiries, and you add calls and referrals in seconds.
Proposal builder
Build and send branded event proposals from saved service packages in minutes.
Quotations
INR quotations with itemised services, venue and catering, and GST on each line.
Booking pipeline
Move events through Enquiry, Proposal, Advance, and Confirmed stages.
Let clients accept quotes
Clients accept or decline the quotation from a link, no login needed.
Vendor checklists
A checklist per event for every vendor confirmation and venue booking.
Event calendar
See every upcoming event, task and reminder on one month or week view.
Payment tracking
Record advances and part payments and see the balance update.
Client database
Keep every client brief, event history, and conversation in one searchable place.
Reminders
A dated nudge for a follow-up, vendor deadline, or payment due date.
Works offline
Keeps working on a weak venue signal and syncs when you are back online.
Payment receipts
An automatic PDF receipt for every advance and balance payment.
Share tasks by link
Send a vendor a link to the task checklist, no login needed.
Package rate cards
Save service packages for weddings, corporates, and exhibitions in your price list.
File attachments
Attach venue agreements, vendor contracts, and event briefs to each booking.
Roles and access
Choose what each job role, like coordinator or vendor manager, can see and do.
Online enquiry forms
Put enquiry forms on your website that create leads directly.
Client portal
A branded web portal where clients see their event and payments.
Team chat per customer
Every event, client and bill gets its own team chat, with shared files saved on its page.
Onboarding & support
Free migration, 1-3 day setup, and Hindi & English support from day one.
Watch
See CIPHER CRM for event management in action
A two-minute look at how event teams capture enquiries, send proposals, and coordinate vendors with CIPHER CRM.
Product preview
Compare CIPHER CRM vs spreadsheets vs a generic CRM
| Criteria | CIPHER CRM | Spreadsheet | Generic CRM |
|---|---|---|---|
 Lead capture | Online enquiry forms, built in | Copy-pasted by hand | Manual or paid add-on |
 Follow-ups | Reminders and follow-up tracking | Memory & sticky notes | Limited / extra cost |
 Conversation history | Logged on the customer record | Personal phones & chats | Varies |
 Quotations & invoicing | INR with GST on each line, built in | Word / Excel templates | Add-on or none |
 Event Management-specific workflow | Configured for event management | None | Generic template |
 Pricing model | Flat, unlimited users | Free but manual | Per-user fees |
 Weak signal | Keeps working offline, then syncs | No | Varies |
 India-based support | Hindi & English, included | None | Overseas / ticket-only |
Event Management CRM, answered
Common questions about CRM for Event Management
Question: 1
Does CIPHER CRM work for Event Management businesses?
Yes. CIPHER CRM is built for Event Management businesses in India and is used by 192+ companies across the country. It brings your enquiries, follow-ups, quotations, and payments into one place, with follow-up reminders and a CRM your team can open in the browser from anywhere.
Pipelines, fields, and lead sources are configured for how event management teams actually sell and serve customers - so you are not forced into a generic sales template.
Question: 2
How does a CRM help Event Management teams manage leads?
A CRM keeps every event management enquiry - from online enquiry forms, calls and walk-ins - in one list, gives each one an owner, and reminds them to follow up, so nothing slips through the cracks and owners see every lead's status update live as the team works.
-
Online enquiry forms drop enquiries straight into your leads -
Give every lead one or more owners -
Set a reminder for each follow-up and get a nudge when it is due -
See each lead's status and source update live
Question: 3
Which CRM is best for Event Management in India?
For most Event Management businesses in India, CIPHER CRM is the strongest fit - it is India-first, ready for a weak signal, flat-priced with no per-user fees, and configured for event management workflows. Always compare options against your own requirements first.
CIPHER CRM: India-first, works on a weak signal, flat pricing, live in 1-3 days.
Question: 4
Can Event Management businesses use WhatsApp inside the CRM?
Not as a built-in chat today. Every lead and contact row has a one-click WhatsApp button that opens the chat, and event management teams log each conversation as a follow-up on the record, with a name and a date on the next step.
Every promise and reply stays on the customer's record, so the full history is there for whoever picks up the phone next. A WhatsApp-style messaging tab is in development.
Question: 5
How much does an Event Management CRM cost?
CIPHER CRM uses simple flat pricing with no per-user fees, so you can add your whole event management team without the bill climbing. Exact pricing depends on your team size and needs and is shared on a quick demo call - call +91 97122 00017.
Two plans - Flexi and Growth - both include unlimited staff and clients.
Question: 6
How do I get started with CIPHER CRM for Event Management?
Getting started takes 1-3 days. Book a free demo and our India-based team configures your pipeline, imports your existing leads and customers for free, and trains your staff - so you go live ready to sell.
No technical skills needed - setup and data migration are handled for you.
Success story
How an Event Management business grew with CIPHER CRM
-
The client
A growing Event Management business in India, running on spreadsheets and WhatsApp across a small team.
-
The challenge
Enquiries were scattered across phones and chats, follow-ups were missed, and the owner had no clear view of the pipeline, payments, or team performance.
-
The solution
They moved to CIPHER CRM with free data migration - every enquiry in one list, follow-up reminders with a name and a date, branded quotations, and invoices that show what is paid and what is overdue.
-
The result
Within weeks, follow-ups stopped slipping and the team responded noticeably faster - turning more of the same enquiries into paying customers.
Success stories Loved by Event Management businesses across India
Couples want a weekly update on their album and highlight film. On our portal, which carries our logo, they see how far the edit has got.
Anoop Chacko Studio Manager, Front OfficeThrissur
When a doctors' association wants a quote for their annual CME, I send the proposal as a link. Their secretary opens it on her phone and downloads the PDF for the committee. Once they agree, she presses accept and I see it on my side without chasing anyone.
Mounika Pendyala Senior Executive, SalesHyderabad
We had years of exhibitor lists in Excel, a separate sheet for every show. The CIPHER team moved all of it in for free, and within three days our stall sales team was calling past exhibitors.
Chirag Thakkar General Manager, OperationsAhmedabad
A tent house bill runs long: shamiana, chairs, a generator, coolers, lights. In CIPHER each line gets its own GST, and the bill numbers run in our own series, same as the old bill book. The PDF we hand the party has our logo and my signature on it.
Dhaneshwar Sahu Owner, ManagementRaipur
Every show meant one more WhatsApp group for our own team. Each booking has its own chat thread now, and when someone drops the artist's rider in, it sits in that booking's attachments.
Aboli Deshpande Artist Coordinator, BookingsMumbai
Sponsor talks for our awards night drag on for weeks. When a brand manager says to call after Pongal, her lead gets a reminder dated the Monday after.
Keerthana Murali Team Lead, PartnershipsChennai
A city run is all small bills: medals, bibs, water, barricades. We log every expense against that run's project the day it comes in.
Lipsa Mohapatra Race Director, OperationsBhubaneswar
When we start sponsor pitches for the autumn festival, I open each brand's record in CIPHER first. Last year's proposal sits there with what we asked for, what they finally paid, and the notes from every call, so nobody on my team walks into a meeting cold.
Banri Lyngdoh Festival Manager, MarketingShillong
Many of our hybrid town halls are for teams in Dubai and Singapore, so one month's bills can go out in dirhams, dollars and rupees. We set a client's currency once and every quote and invoice follows it.
Chiranth Gowda Finance Manager, AccountsBengaluru
One more thing
Did you know?
Most event management teams lose more deals to slow follow-up than to price. A CRM that reminds you to follow up, with a name and a date on every next step, often pays for itself before anything else.
Built secure and reliable for your event business
Talk to an Event Management CRM Expert 
HTTPS in transit
Your client briefs, vendor contacts and payment data travel over an encrypted HTTPS connection.
99.9% uptime
Your bookings and payments are there on event day, with 99.9% uptime.
Access by job role
Give coordinators and vendor managers access only to what they need.
Regular backups
Regular backups keep your event and client data safe and recoverable.
Buyer's guide
How to choose a CRM for your Event Management business
Evaluate any Event Management CRM against these criteria - CIPHER CRM is built to meet each one.
-
India-first, not translated
Choose a CRM built for how Indian event management teams actually work - with rupee billing and GST on every line built in, not added on later.
-
Flat, transparent pricing
Avoid per-user fees that punish you for growing. Flat pricing lets you add your whole team for one predictable cost.
-
Fast onboarding & migration
Look for free data migration and go-live in days, not months, so you see value almost immediately.
-
Ready for field teams
Your event management team works on the move, so make sure the CRM opens on any phone and keeps working when the signal drops, instead of losing what they typed.
-
Built for event management workflows
Generic CRMs make you build everything from scratch. Pick one already configured for event management pipelines and stages.
-
Local, India-based support
Choose a partner with India-based support in Hindi and English who understands your business and your timezone.
-
Secure & compliant data handling
Confirm encryption in transit, access by job role, regular backups, and sensible data handling before trusting a CRM with customer data.
Book a demo to see how CIPHER CRM answers all 7.
Event Management CRM terms explained
-
Product preview
Pipeline
The stages a event management deal moves through - from new enquiry to quotation to won - so you always know where every opportunity stands.
-
Product preview
Lead source
Where a event management enquiry came from - an online enquiry form, a referral, a walk-in - so you can see which channels bring the leads worth chasing.
-
Product preview
Follow-up cadence
The planned schedule of calls, messages, and reminders that keeps every event management lead warm until they decide.
-
Product preview
Quotation
A priced offer sent to a customer; in CIPHER CRM it is built from your saved price list and tracked until the customer accepts or declines it.
-
Product preview
Customer 360
A single view of everything about a customer - enquiries, deals, quotes, payments, and conversations - in one place.
-
Product preview
Sales funnel
The journey from many enquiries at the top to fewer won customers at the bottom, showing where event management deals drop off.
Event Management CRM frequently asked questions
Still thinking it over? Event Management CRM - frequently asked questions
The things Indian business owners ask us most, answered straight.
What is the best CRM for event planners in India?
For most event planners and organisers in India, CIPHER CRM is a strong fit. It is India-first and works in any browser, even offline at a venue, capturing event enquiries, building quotes, keeping event dates on a calendar and following up in one place, flat-priced and live in 1-3 days. It is used by 192+ businesses across India, rated 4.8/5. Compare it against your own workflow before deciding.
How do event companies manage booking enquiries?
CIPHER CRM brings every event enquiry from online enquiry forms, calls and referrals into one list, puts the requested date on the shared calendar so you can see a clash before you promise it, sends a quote, and reminds the team to follow up, so promising enquiries turn into confirmed bookings instead of going cold.
How much does a Event Management CRM cost in India?
CIPHER CRM uses flat pricing with no per-user fees, so an event business can add its whole team for one predictable cost. Every plan includes every feature, from proposals and payment receipts to the client portal. Exact pricing depends on your size and needs, so call +91 97122 00017 for a quote and a free demo.
Can my team WhatsApp clients from Event Management CRM?
Yes, in one click. Every lead and contact row has a WhatsApp button that opens a chat with that person, next to call and email. A WhatsApp-style messaging tab inside the CRM is in development. Today your team logs every client conversation on the booking record and works from reminders that carry an owner and a due date.
Is there a Event Management CRM with GST billing?
Yes. CIPHER CRM quotations and invoices are in INR with GST on each line, and you can add more than one tax per line and print the client's tax number. An event business can raise quotations and invoices and record payments without a separate tool.
Is CIPHER CRM suitable for event management businesses in India?
Yes. CIPHER CRM is used by 192+ event businesses across India, including teams in Mumbai, Delhi, Ahmedabad, Bengaluru, and Jaipur. It is built for wedding planners, corporate event organisers, banquet halls, exhibition companies, catering teams, and AV production houses, covering enquiries, proposals, vendor coordination, bookings, and payment tracking in one system.
How does CIPHER CRM help event planners send proposals faster?
CIPHER CRM lets you build branded event proposals in minutes using saved service packages, venue combos and per-head catering rates. You send each proposal as a link, and the client views it, downloads the PDF and accepts or declines online. You can turn an accepted proposal into an invoice without typing the details again.
Can I coordinate vendors and venues inside CIPHER CRM?
Yes. Every vendor confirmation, venue booking, AV requirement and catering order can sit on a checklist for that event, with each item assigned to a coordinator. The team sees how many items are done on the event row, and you can share a task link with a vendor without giving them a login.
Does CIPHER CRM work for wedding planners as well as corporate event teams?
Yes. CIPHER CRM is used by both wedding planners handling client briefs, decor, and catering coordination, and corporate event teams managing conferences, exhibitions, and award galas. Pipeline stages, saved proposal text, and checklists can all be set up to match your specific event type and sales cycle.
How do coordinators keep event clients updated inside CIPHER CRM?
Coordinators call, WhatsApp or email a client in one click from the lead or contact row and log the outcome on the record. Clients can also see their event, quotation and payments in your branded portal and message your team there. A WhatsApp-style messaging tab is in development.
How long does it take to set up CIPHER CRM for an event company?
Most event management teams go live within 1 to 3 days. Setup includes free migration of your existing client and booking data from spreadsheets or your current tool, setting up your pipeline stages and saved proposal text, and team training in Hindi and English at no additional cost.
Does CIPHER CRM support GST invoicing and advance payment tracking for events?
Yes. You raise invoices with GST on each line for each event, record the advance and every part payment, and a PDF receipt is created each time. The invoice shows Unpaid, Partially paid or Paid with a live Overdue flag, and a payments ledger grouped by month shows what has come in.
How much does CIPHER CRM for event management cost?
Every plan includes every feature, and you choose to pay quarterly or yearly. There are no per-user fees, so your whole team is covered. Contact +91 97122 00017 for pricing and a free demo. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Sub-Industries
Explore Event Management CRM by Sub-Industry
15 dedicated Event Management sub-vertical CRM pages - each with specific workflows and FAQs
Sub-Industries
-
Corporate Event Organisers
crm for corporate event organisers -
Wedding Planners & Decorators
crm for wedding planners and decorators -
Exhibition & Trade Show Organisers
crm for exhibition organisers -
Conference & Seminar Organisers
crm for conference organisers -
Catering Companies & Banquet Caterers
crm for catering companies and banquet caterers -
Event Venue & Banquet Hall Operators
crm for event venues -
Photography & Videography Studios
crm for photo video studios -
Event Equipment Rental Companies
crm for event equipment rental companies -
Sound & Lighting Production Houses
crm for sound lighting av -
Floral & Decoration Companies
crm for floral decoration -
Entertainment & Live Show Producers
crm for live show producers -
Sports & Marathon Event Organisers
event management crm for sports event organisers -
Award Ceremony & Gala Organisers
crm for awards gala organisers -
Concert & Music Festival Organisers
crm for concert festival organisers -
Virtual & Hybrid Event Companies
crm for virtual hybrid events
We're here to help
Send on WhatsApp and get your demo