CRM search that finds a customer or bill by name or number

Type the detail you remember, like a caller's phone number or an invoice number, and CIPHER CRM finds the match. The same search box sits on every list, from customers to invoices, so you learn it once.

Search names and numbers in CIPHER CRM
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Search in CIPHER CRM finds a lead, customer, task or document from the details on it: name, company, phone, email, status, tags or its reference number.

The search box sits in the same place on leads, customers, staff, tasks, 📋 projects, 💰 sales documents, files, chat and settings.

A phone number is enough to find a caller, and a number read out on a call finds the right 🧾 invoice.

You learn it once. 192+ businesses run CIPHER CRM across 🏭 31 industries, with 92 built-in features, a ⭐️ 4.8/5 average rating and ⏱️ 99.9% uptime.

Most teams are live in 1-3 days.

Definition

What is CRM search?

CRM search is how you find a record inside your CRM without scrolling. In CIPHER CRM it is full text search, which means it looks through the details on a record, such as name, company, phone or email, status, source, tags and ID, rather than only matching the title. The search box behaves the same on every screen.

CIPHER CRM puts search in the same place and makes it behave the same way on every screen. The lead list, customers, staff, tasks, projects, every sales document, Drive, chat and every settings screen all share one search experience, so nobody has to learn a new box for each part of the product. The search is full text. It looks across name, company, contact details, status, source, tags and ID, so you can find a customer from a phone number, a lead from its source or a document from its ID. Settings screens are searchable too, which helps once your lists of statuses, tags or categories grow long. The result is less scrolling, fewer "where did that go" moments and a team that finds what it needs quickly. CIPHER CRM is by CIPHER Craft Pvt. Ltd., founded in 2018, and is rated 4.8 out of 5.

Search names and numbers in CIPHER CRM
The problem

What happens without search

A customer calls from a number you do not recognize, and you scroll through the list trying to match it to a name.

Every part of the tool puts its search box somewhere different, so new staff keep asking where to look.

Search only matches record titles, so a lead you tagged last week does not come up when you search the tag.

Someone quotes an invoice number on the phone and you open three screens to find it.

Your settings lists grow so long that finding one lead source or status means scrolling for ages.

What slips without Search names and numbers
Capabilities

What you can do with search

  • The same search on every screen

    Search sits in the same place and works the same way on leads, customers, staff, tasks, projects, sales documents, Drive, chat and settings.

  • Find by what you remember

    Full text search looks across name, company, contact details, status, source, tags and ID, so a phone number or a company name is enough.

  • Look up any record by its ID

    Every record has a friendly ID and search matches it, so a number read out on a call takes you straight to the right record.

    crm record id
  • Search tags as well as names

    Tags are part of what search looks through, so the labels your team adds become one more way to find work.

    crm tags
  • Search inside settings

    Every settings screen has the same search, which helps when your lists of statuses, sources or categories get long.

  • Use it alongside filters

    Search sits next to the list filters, such as a date range, so you can cut a long list down to the few records you want.

    crm date filter
Why CIPHER

Why search is better in CIPHER

Most CRMs bolt a different search onto each module. We built one search and put it everywhere.

  • One habit, every screen

    Because the box is always in the same place and acts the same way, people stop hunting for it.

  • Looks past the title

    Contact details, status, source, tags and ID are all searchable, not only the record name.

  • Reaches Drive, chat and settings

    Search goes beyond leads and customers. Sales documents in Drive, chat and each settings screen share it too.

How it works

How search works in CIPHER CRM

  1. Open any list

    Go to leads, customers, tasks, a sales document list, Drive, chat or a settings screen.

  2. Type what you know

    Enter a name, company, phone number, email, status, source, tag or ID in the search box.

  3. Get matching records

    CIPHER CRM searches across those details and shows the records that match.

  4. Open and act

    Click the one you want and get on with the call, the update or the bill.

Compare

Search: CIPHER CRM vs spreadsheet vs generic CRM

What mattersCIPHER CRMSpreadsheet / manualGeneric CRM
Where search lives Same place on every screen One find box per sheet Often different per module
What it matches Name, company, contact details, status, source, tags and ID Any text, spread over messy tabs Often names and titles only
Finding someone by phone number Type it into search Find, then jump between tabs Varies
Searching settings Every settings screen has search Not applicable Rarely offered
Learning curve Learn once, use everywhere Familiar but limited Relearn per screen
Search names and numbers

See search in action

Find a customer, lead, task or invoice by typing a name, phone number, email or reference number. You find the caller from whatever detail they give you, and the conversation keeps moving.

Why it's worth it

What search changes for your business

See how CIPHER CRM solves this

Faster answers on calls

You find the caller from whatever detail they give you, and the conversation keeps moving.

New staff settle in sooner

One search habit covers the whole CRM, so there is less to teach.

Tags and IDs pay off

The effort your team puts into tagging and quoting IDs turns into quicker lookups.

Settings stay manageable

As your lists of statuses and categories grow, search keeps each entry easy to find.

Ready when you are

See search on your own data

Proof

Teams that switched to CIPHER

Our quotes used to take days and follow-ups just fell through the cracks. Now every lead has someone on it and a clear next step. We are closing a lot more than we did.
Rahul Mehta
Rahul Mehta Director, Logistics firm - Ahmedabad
I thought moving would take months. We were up and running in two days. I get back about two hours a day that used to go into updating sheets.
Priya Nair
Priya Nair Operations Head, Healthcare clinic chain - Kochi
Because it was set up for property from the start, we were not fighting the software. My managers finally trust the numbers on the screen.
Amit Shah
Amit Shah Founder, Real-estate agency - Surat

Search frequently asked questions

FAQ

Search - your questions answered

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What can I search for in CIPHER CRM?

CIPHER CRM uses full text search across name, company, contact details, status, source, tags and ID. That means you can find a record from a phone number, an email, a company name, a tag your team added or the ID someone quotes to you, not only from its title.

Is there search on every screen?

Yes. The same search sits in the same place across leads, customers, staff, tasks, projects, every sales document, Drive, chat and every settings screen. Once you know how it works on one list, you know how it works on all of them, which makes the CRM quicker to learn.

Can I find a customer by phone number?

Yes. Contact details are part of what CIPHER CRM searches, so typing a phone number or email address into the customer or lead list brings up the record it belongs to. It is a quick way to put a name to a caller you do not recognize.

Can I search by tag or lead source?

Yes. Tags, status and source are all included in full text search. Type a tag such as a product line or an event name and every matching record on that list shows up. Search also sits alongside the usual list filters when you want to narrow things down further.

Why is there search inside settings?

Settings lists grow over time as you add lead sources, statuses, tags, expense categories and more. CIPHER CRM puts the same search on every settings screen, so finding one entry to update or tidy up does not mean scrolling through a long list.

Can I search chat and Drive?

Yes. Chat and Drive, where proposals, estimates, invoices, credit notes, payments and expenses live, share the same search experience as the rest of CIPHER CRM. You look for a conversation or a document in the same way you look for a lead.

Is search included in every plan?

Yes. Search is part of every screen in CIPHER CRM for every user, and every feature comes in every plan. There is nothing to set up. Your records are searchable once they are in, whether you type them yourself or bring them across with our free data migration.

Glossary

Search terms, defined

  • Full text search

    A search that looks through all the main details on a record, not only its title.

  • Record ID

    The short, friendly number each record carries, handy to quote on a call or in chat.

  • Drive

    The hub in CIPHER CRM that gathers proposals, estimates, invoices, credit notes, payments and expenses.

  • Lead source

    Where a lead came from, such as a web form, a referral or a walk-in.

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