Facility Management CRM for Housekeeping, Maintenance & Integrated FM Firms in India

For most facility management businesses in India, CIPHER CRM is a strong fit. It is India-first with a full mobile app, with lead capture, a sales pipeline, follow-up reminders, GST billing and a mobile app in one place, flat-priced and live in 1-3 days. It is used by 192+ businesses across India, rated 4.8/5. Compare it against your own workflow before deciding.

CIPHER CRM keeps every site contract and its renewal date on record and reminds the account owner well before expiry, so renewals do not slip and each client account stays with the firm even when staff change. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.

CIPHER CRM uses flat pricing with no per-user fees, so a facility management business can add its whole team for one predictable cost. Every plan includes GST billing and a mobile app. Exact pricing depends on your size and needs, so call +91 97122 00017 for a quote and a free demo.

WhatsApp Business support is part of the next release phase. In the current release, your team records every client conversation on the account, tracks each follow-up with a named owner and a due date, and sends SMS reminders for service confirmations, dues, and renewals.

Yes. Every CIPHER CRM plan includes GST-ready invoicing in INR, so a facility management business can raise compliant quotations and invoices and track payments without a separate tool. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.

Yes. CIPHER CRM is used by 192+ facility management businesses across India, including teams in Mumbai, Delhi, Bengaluru, Pune, Hyderabad, and Chennai. It is built for integrated FM companies, housekeeping services, property management firms, maintenance contractors, and soft-services providers, covering tenders, contracts, SLA tracking, site schedules, and renewal management in one system.

CIPHER CRM captures RFQs and tender enquiries from email, calls, and web forms automatically. Each tender is assigned to a BD rep, tracked through FM-specific pipeline stages (enquiry, survey, proposal, negotiation, signed), and followed up from dated reminders on each rep's list, so your team responds faster and wins more contracts.

Yes. You can record all SLA terms against each active client contract, including response times, service frequencies, and audit score targets. CIPHER CRM sends early warning alerts before SLA breach thresholds are crossed and maintains a compliance history per site, giving your ops team and owners full visibility at all times.

CIPHER CRM tracks the expiry date of every client contract and triggers automated reminders at 90, 30, and 7 days before expiry, so the account owner acts well ahead of time. A dedicated renewal pipeline lets your BD team forecast next-quarter retention revenue and prioritise at-risk accounts before competitors approach your clients.

Yes. Each client account in CIPHER CRM can link multiple sites, properties, and contacts, so your team has a single record with full interaction, visit, escalation, and payment history per location. Multi-branch support means regional teams across cities can work from one account with role-based access controls.

Yes. Housekeeping companies, soft-services providers (pantry, laundry, linen), and sanitation management firms use CIPHER CRM to manage client enquiries, staff scheduling, site visit logs, and monthly retainer invoicing. The mobile app lets supervisors file field reports and service completion notes from the site without returning to the office.

Most facility management businesses go live in 1-3 days. Setup includes free data migration from your spreadsheets and existing tools, configuration of your contract pipeline stages and SLA templates, and team onboarding in Hindi and English - with no extra setup fees.

CIPHER CRM offers Starter and Growth plans with flat pricing and no per-user fees - a major advantage for FM companies with large teams. Pricing depends on your business size and the features you need, so we share a custom quote on a quick call. Contact +91 97122 00017 for pricing details and a free demo.