Facility CRM for Housekeeping & Security Firms in India

For most facility management businesses in India, CIPHER CRM is a strong fit. It is India-first and works in the browser on any phone or laptop, with leads, a sales pipeline, reminders, site checklists and invoices with GST in one place, flat-priced and live in 1-3 days. It is used by 192+ businesses across India, rated 4.8/5. Compare it against your own workflow before deciding.

In CIPHER CRM, each client keeps its contract papers on a Documents tab with an expiry date, and the account owner sets renewal reminders on the record well before expiry. Renewals do not slip, and each client account stays with the firm even when staff change.

CIPHER CRM uses flat pricing with no per-user fees, so a facility management business can add its whole team for one predictable cost. Every plan includes every feature, invoicing included. Exact pricing depends on your size and needs, so call +91 97122 00017 for a quote and a free demo.

Yes, in one click. Every lead and contact row has a WhatsApp button that opens a chat with that person, next to call and email. A WhatsApp-style messaging tab inside the record is in development. Today, your team logs each client conversation as a follow-up on the lead, with its outcome.

Yes. CIPHER CRM invoices are in rupees and can carry GST and other taxes on each line, with the client's tax number printed on the bill. A facility management business can raise quotations and invoices and record payments without a separate tool.

Yes. CIPHER CRM is used by 192+ businesses across India, including teams in Mumbai, Delhi, Bengaluru, Pune, Hyderabad, and Chennai. It is built for integrated FM companies, housekeeping services, property management firms, maintenance contractors, and soft-services providers, covering tenders, contracts, site checklists, site tasks, and renewal reminders in one system.

Tenders reach CIPHER CRM from the enquiry forms on your website, or your team adds call and email RFQs in seconds. Each tender gets a BD owner, moves through FM-specific pipeline stages (enquiry, survey, proposal, negotiation, signed), and is followed up from dated reminders on each rep's list, so your team responds faster.

Yes. You can record SLA items as a checklist on each site, with each item given to a supervisor and progress shown as X of Y done. Contract terms go in extra fields or as files on the client, and every change is kept in the activity history, so your ops team and owners can see where each site stands.

When a contract is signed, the account owner sets reminders on the client record at 90, 30, and 7 days before expiry, and gets a notification when each one is due. Every reminder also shows on the calendar, so your BD team can see the month's renewals and call at-risk accounts before competitors approach them.

Yes. Each client account in CIPHER CRM can hold a named address for every site, several contacts, and its own projects, so your team has a single record with the follow-up, document, and payment history. If you run a second company or city separately, you can keep it apart under the same login and switch in one click, with access set by job role.

Yes. Housekeeping companies, soft-services providers (pantry, laundry, linen), and sanitation management firms use CIPHER CRM to manage client enquiries, site tasks, site checklists, and monthly retainer invoicing. Supervisors open it in the browser on their phone, and it keeps working offline in a basement or back room.

Most facility management businesses go live in 1-3 days. Setup includes free data migration from your spreadsheets and existing tools, your contract pipeline stages and checklist templates, and team onboarding in Hindi and English - with no extra setup fees.

Every plan includes every feature, and you choose to pay quarterly or yearly. There are no per-user fees, so your whole team is covered. Pricing depends on your business size, so we share a custom quote on a quick call. Contact +91 97122 00017 for pricing details and a free demo.