Every buyer remembered, every order followed up.
Abandoned carts pile up overnight, a hundred DM enquiries sit unanswered, and last month's buyers never heard from you again. CIPHER CRM keeps every enquiry, cart follow-up and repeat buyer on one screen, made for how an Indian D2C brand really sells.
CIPHER CRM is a purpose-built CRM for D2C ecommerce brands, part of its Ecommerce & Retail edition from CIPHER Craft Pvt. Ltd. (Rajkot, est. 2018). It captures leads and DM enquiries, chases abandoned carts with SMS nudges, and brings repeat buyers back with offers, on one screen. Used by 192+ businesses across India, rated 4.8/5, with GST billing and a mobile app in every plan, and live in 1-3 days.
“Every d2c ecommerce brands enquiry now lands in one place. We stopped losing leads to slow follow-up.”
Instagram and WhatsApp DM enquiries pour in and half never get a reply before the buyer moves on.
Carts are abandoned overnight and nobody nudges the buyer to come back and finish.
First-time buyers are never contacted again, so repeat business that should be easy is lost.
The team cannot tell who bought what, so every campaign goes out cold to everyone.
When a founder gets busy, follow-ups stop and warm buyers quietly go elsewhere.
D2C Ecommerce Brands enquiries scattered across notebooks, calls and WhatsApp
Every d2c ecommerce brands enquiry captured in one inbox and auto-assigned to an owner
Nobody is sure who was meant to manage orders and enquiries
A named owner and a due date on every d2c ecommerce brands follow-up
Quotes rebuilt by hand and sent hours late
Branded, GST-ready quotes from saved rate cards in minutes
No single view of how you track customers and repeat follow-ups
Live pipeline, payments and balance-due on one dashboard
D2C Ecommerce Brands history walks out of the door when staff leave
Every deal, quote and note kept on the customer record
A D2C CRM is one place to win and keep online buyers: it captures leads and DM enquiries, chases abandoned carts, tags every customer by what they bought, and runs win-back and repeat offers by SMS, instead of scattered chats and a spreadsheet nobody updates.
Direct-to-consumer brands across India selling on their own site and Instagram, from a first-year founder shipping a few hundred orders to an established label with a steady repeat base.
Lead capture from calls, web forms and walk-ins; a sales pipeline that fits how you work; automated follow-ups and reminders; quotations and INR and GST-ready invoicing; payment tracking; a mobile app; and live owner dashboards.
CIPHER CRM has a purpose-built CRM for D2C Ecommerce Brands (part of its Ecommerce & Retail edition); trusted by 192+ Indian businesses, rated 4.8/5, GST billing + follow-up reminders + a field app included in every plan.
Every enquiry from calls, web forms and walk-ins lands in one inbox, gets an owner, and gets followed up.
Automated reminders keep every d2c ecommerce brands lead warm until they decide.
Send branded, GST-ready quotes in minutes and chase balance payments automatically.
One dashboard shows exactly where every deal stands and what each person is working on today.
The full customer history stays with the business, not with whoever leaves.
Collect enquiries from calls, web forms and walk-ins automatically.
Move every deal through clear, visible stages.
Never miss a follow-up, renewal, or callback.
Build and send branded quotes from saved rate cards.
Log every conversation against the record today; WhatsApp messaging joins in the next release.
Record payments and chase balance dues automatically.
Run the full CRM from the Android app in the field.
See leads, revenue, and team performance live.
Keep every customer and contact in one searchable place.
Automate repetitive follow-ups and status updates.
Control what each user and branch can see and do.
SMS, email and website forms feed one inbox.
192+
businesses on CIPHER CRM
CIPHER Craft, 20264.8/5
average rating
192 reviews1-3 days
average go-live
CIPHER onboarding31
industries served
ciphercrm.coTrigger: A customer asks about a product in your Instagram DMs.
CIPHER CRM: The team logs it as a lead with the product and question and replies while the interest is warm.
Outcome: The enquiry converts instead of scrolling past into a competitor's feed.
Trigger: A buyer fills a cart but does not check out.
CIPHER CRM: An SMS nudge with the item goes out within the day.
Outcome: The order is recovered rather than lost to hesitation.
Trigger: Someone places their first order thirty days ago.
CIPHER CRM: The CRM prompts a repeat offer on what they bought.
Outcome: A one-time buyer turns into a returning customer.
A CRM captures every d2c ecommerce brands enquiry from calls, web forms and walk-ins into one inbox, assigns it to a named owner, and reminds them to follow up, so nothing is missed and owners can track customers and repeat follow-ups in real time.
Every d2c ecommerce brands lead is tagged by source, so you know which channels actually bring you business.
For most D2C Ecommerce Brands businesses in India, CIPHER CRM is a strong fit. It is India-first, mobile-first, flat-priced with no per-user fees, and live in 1-3 days. Compare options against your own workflow before deciding.
| Option | Notes |
|---|---|
| CIPHER CRM | India-first, mobile-first, flat pricing, live in 1-3 days. |
Yes. Automated reminders mean every d2c ecommerce brands enquiry is followed up on time, not when someone remembers. Teams respond noticeably faster and far fewer enquiries go cold while waiting on a callback.
Set the follow-up sequence for d2c ecommerce brands leads once, and the CRM runs it for every new enquiry.
Your team builds branded, GST-ready quotations from saved d2c ecommerce brands rate cards, sends them by email or SMS, and tracks each one until it is accepted, then records payments and chases outstanding balances automatically.
WhatsApp Business messaging is on the next-phase roadmap. Today d2c ecommerce brands teams log every customer conversation against the record, put an owner and a date on the next follow-up, and send SMS and email from the CRM.
Nothing about a d2c ecommerce brands customer lives in a personal phone; the whole story sits on their record, ready for the day WhatsApp messaging goes live.
CIPHER CRM uses flat pricing with no per-user fees, so a d2c ecommerce brands team can add every user for one predictable cost. What you pay depends on your team size and the modules you enable, so call +91 97122 00017 for a quote and a free demo.
Two plans, Flexi and Growth. Both include unlimited staff and unlimited clients.
“Every d2c ecommerce brands enquiry now lands in one place. We stopped losing leads to slow follow-up.”
“Quoting from saved rate cards is the real win. We reply before the competition has opened their inbox.”
“The mobile app keeps our field team in sync, and balance-due reminders improved collections.”
“Setup took under a week with free migration, and we can finally track customers and repeat follow-ups without chasing anyone.”
| Criteria | CIPHER CRM | Generic CRM | Spreadsheet |
|---|---|---|---|
| Built for D2C Ecommerce Brands | Pipeline, fields and rate cards preset for d2c ecommerce brands | Generic sales pipeline you configure yourself | Whatever the last person set up |
| Helps you handle returns and repeat sales | Pipeline & reminders set up for it | Custom build or add-on | Manual, easy to forget |
| Lead capture | Auto from web forms & calls | Manual or paid add-on | Copy-pasted by hand |
| Follow-up automation | Built-in reminders & sequences | Limited / extra cost | Memory & sticky notes |
| Conversation history | On the customer record | Varies | Personal phones |
| Quotations & invoicing | INR + GST-ready, built in | Add-on or none | Word / Excel templates |
| Pricing model | Flat, unlimited users | Per-user fees | Free but manual |
| Mobile app | Mobile app included | Varies / paid | No |
| Onboarding speed | Live in 1-3 days | Weeks to months | Immediate but chaotic |
| India-based support | Hindi & English, included | Overseas / ticket-only | None |
For most D2C Ecommerce Brands businesses in India, CIPHER CRM is a strong fit. It is India-first, mobile-first, flat-priced, and live in 1-3 days. Evaluate options against your own workflow before deciding.
Methodology: directional figures based on aggregated CIPHER CRM usage; actual results vary by team and workflow.
The Android field app lets your d2c ecommerce brands team capture enquiries, update deals and raise quotes on site or on the road, and it keeps working on a weak signal. Everything lands in the same pipeline the office sees, and your customers get a client mobile app of their own.
Book a 20-minute demo, see it live, decide after.
Tell us about your business and our specialist, who has worked with 192+ similar teams, will tailor a live demo.
Tell us about your business in two minutes.
Within a few working hours, not days.
See CIPHER CRM running your exact workflow.
✓ No lock-in contract and no card needed - and 192+ Indian businesses already run on CIPHER CRM.
Your existing D2C Ecommerce Brands records - contacts, enquiries, quotes and payment history - are migrated for you, free. Most teams are live in 1-3 days without rebuilding a single spreadsheet. Your data stays encrypted and access-controlled.
A D2C skincare brand selling on its own site and Instagram, tracking DM enquiries and buyers in notebooks and chats.
DM enquiries were missed, carts went un-chased, and first-time buyers were never contacted again.
They moved to CIPHER CRM in a couple of days with free migration: one enquiry inbox, SMS cart follow-ups, and buyers tagged by product for repeat offers.
Faster replies to DMs, more carts recovered, and more first-time buyers coming back.
We migrate your existing d2c ecommerce brands contacts, customers and open deals for free, so you rebuild nothing.
Your stages, fields and pricing are configured around how d2c ecommerce brands teams track customers and repeat follow-ups.
Add your whole team with no per-user fees, and set who sees what with role-based access.
Most d2c ecommerce brands teams are live within 1-3 days, with hands-on onboarding from our India-based team.
“Every d2c ecommerce brands enquiry now lands in one place. We stopped losing leads to slow follow-up.”
“Quoting from saved rate cards is the real win. We reply before the competition has opened their inbox.”
“The mobile app keeps our field team in sync, and balance-due reminders improved collections.”
“Setup took under a week with free migration, and we can finally track customers and repeat follow-ups without chasing anyone.”
“Automated follow-ups mean no enquiry goes cold. Our conversion has clearly improved.”
“We run multiple branches on one account now, and owners see performance from anywhere.”
“Hindi and English support meant our whole team was comfortable from day one.”
“Customer history stays with the business now, not with whoever leaves. Onboarding new staff is painless.”
CIPHER CRM is a strong choice for D2C Ecommerce Brands in India. It is India-first and mobile-first, with lead capture, a sales pipeline, follow-up reminders, GST-ready billing and a field app in one place, flat-priced and live in 1-3 days. Compare it against your own workflow before you decide.
A CRM that fits how D2C Ecommerce Brands teams actually work, capturing enquiries from calls, web forms and walk-ins, reminding the team to follow up, and tracking quotes and payments in one place. CIPHER CRM is built this way for Indian businesses, with flat pricing and no per-user fees.
GST-ready invoicing in INR is built into CIPHER CRM today, so your team raises compliant bills without leaving the CRM. WhatsApp Business messaging is planned for the next release phase; until it lands, conversations are logged on the customer record and SMS covers instant updates.
Every enquiry from calls, web forms and walk-ins lands in one inbox, gets assigned to a person, and triggers automatic follow-up reminders so nothing goes cold. Owners see each lead's stage in real time. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Yes. CIPHER CRM is used by 192+ businesses across India and suits teams like yours. It brings leads, follow-ups, quotations and payments into one India-first system, with flat pricing and go-live in 1-3 days. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
CIPHER CRM uses flat pricing with no per-user fees, so a d2c ecommerce brands team can add every user for one predictable cost. What you pay depends on your team size and the modules you switch on. Call +91 97122 00017 for a quote and a free demo.
WhatsApp Business messaging arrives in the next release phase. Right now a d2c ecommerce brands team logs each conversation on the customer record, gets reminded before every follow-up, and sends SMS from the CRM, so no reply is lost in a personal phone.
Yes. The Android field app lets your d2c ecommerce brands team capture enquiries, update deals and raise quotes on site or on the road, even on a weak signal, and your customers get a client mobile app of their own. Everything lands in the same pipeline the office sees.
Most d2c ecommerce brands teams go live within 1-3 days. Setup includes free migration of your existing records, a pipeline configured around how you track customers and repeat follow-ups, and hands-on onboarding from our India-based team in Hindi and English.
Yes. Your existing d2c ecommerce brands contacts, customer history, past quotations and open deals are migrated for you at no extra cost, so nothing is rebuilt by hand and no enquiry is lost in the switch. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Yes. Your d2c ecommerce brands records travel encrypted over HTTPS, sit behind role-based access with auto-logout on idle screens, and are protected by regular backups on a platform built for 99.9% uptime. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
For most small d2c ecommerce brands businesses in India, CIPHER CRM is a strong fit: flat-priced, mobile-first, and live in 1-3 days with free setup. It is built to help you manage orders and enquiries without adding admin work. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
How do you track enquiries today?
How often do follow-ups slip through?
How big is your team?
You'd see fast value from a CRM built for how you work. Most teams like yours go live in 1-3 days.
See your solution →The right CRM for D2C Ecommerce Brands is the one that matches how your team already sells - how enquiries arrive, who owns the follow-up, and how quotes turn into payments. Everything below is covered in depth on our guides.
The key questions to ask any CRM vendor before you buy.
Request the checklist →⏳ Onboarding slots are limited each month, so book a demo this week to secure your setup.
Every day without a system is more leads lost. Book a free demo today. ☎ +91 97122 00017
If your work spills across trades, keep the best CRM for ecommerce retail in India guide open alongside this page - the CRM for b2b wholesale distribution in India covers the closest neighbouring line.
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Ask what gets opened every morning and the answer is plain: a CRM with lead enquiry management, with a CRM with follow up reminders close behind.
Features this team uses most: lead enquiry management software · follow up reminders software · invoice billing software · estimates quotations software · payment collection software
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