A room or banquet enquiry
A room or banquet enquiry comes in on a busy weekend and nobody follows up.
Reservations CRM for Hoteliers
CRM for Hotels Resorts and Business Hotels Across India
Turn enquiries into loyal guests.
A wedding family asks for rooms and a lawn quote, and the sales manager is on leave. A company wants a corporate rate, and someone digs out last year's deal. An OTA lead asks a question on chat, and by the time you reply they have booked elsewhere. Right now that runs across sales phones, a banquet diary and an Excel sheet only one person can read, and a corporate client that went quiet is missed. CIPHER CRM puts every enquiry, booking, account and guest on one screen, made for how an Indian hotel actually runs.
- 4.8/5
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192+ Indian businesses -
Trusted since 2018 -
India-first -
Works offline
CIPHER CRM is an 🇮🇳 India-first CRM for hotels and resorts, built by 🏢 CIPHER Craft Pvt. Ltd. (est. 2018).
📩 It captures room, banquet and event enquiries, runs the booking pipeline, ✅ tracks corporate accounts, and keeps every follow-up dated, on one screen 🖥️.
Used by 192+ businesses across India, ⭐ rated 4.8/5, 💰 flat-priced, ⚡ live in 1-3 days.
Success stories What Hospitality teams say about CIPHER CRM
I was not sure a small guest house near the Jagannath temple needed a CRM. Our pilgrim group bookings sat in one long Excel sheet. CIPHER brought the whole sheet in at no charge, and three days later our front desk was taking Rath Yatra bookings in it.
Pradyumna Jena Manager, Front OfficePuri
Sound familiar?
Running your business on spreadsheets and WhatsApp?
See how CIPHER CRM solves this
Corporate rate contracts come up
Corporate rate contracts come up for renewal and get forgotten.
Tentative-held dates are tracked in
Tentative-held dates are tracked in someone's head.
Past guests are never brought
Past guests are never brought back with an offer.
When a sales exec leaves
When a sales exec leaves, the accounts and guest history go with him.
The difference From the old way to the CIPHER way
Make the switch - Book a Free Demo 
Hotels & Resorts enquiries scattered across notebooks, calls and WhatsApp
Every hotels & resorts enquiry captured in one list with a named owner
Nobody is sure who was meant to manage bookings and guest enquiries
A named owner and a due date on every hotels & resorts follow-up
Quotes rebuilt by hand and sent hours late
Branded quotes from saved item rates in minutes
No single view of how you track repeat stays and follow-ups
A progress board with deal values, and a live overdue flag on unpaid bills
Hotels & Resorts history walks out of the door when staff leave
Every deal, quote and note kept on the customer record
Definition
What is a Hotels & Resorts CRM?
A hotel and resort CRM is one place to run sales: it captures room, banquet and event enquiries, moves each booking through hospitality stages, tracks corporate accounts and negotiated rates, and re-engages past guests, instead of calls, chats and a register.
Product preview
Who it's for
Hotels and resorts across India selling rooms, banquets and events to guests, corporates and travel agents, from a single property to a group.
Core capabilities
- Lead capture from online enquiry forms, calls and walk-ins
- A sales pipeline that fits how you work
- Logged follow-ups and reminders for your team
- Estimates and invoices with GST and other taxes on each line
- Payment tracking with receipts
- A branded customer portal
- It keeps working offline on a weak signal.
CIPHER CRM has a purpose-built CRM for Hotels & Resorts (part of its Hospitality edition); trusted by 192+ Indian businesses, rated 4.8/5, with lead management, quotations, invoicing and reminders included in every plan.
Why a CRM
Why teams like yours need a CRM
See how CIPHER CRM solves this
Never lose a hotels & resorts enquiry
Every enquiry from calls, online enquiry forms and walk-ins lands in one list, gets an owner, and gets followed up.
Follow up on time, every time
A reminder on each hotels & resorts lead keeps it warm until they decide.
Quote and collect faster
Send branded quotes in minutes, turn a yes into an invoice, and see every overdue balance at a glance.
Finally track repeat stays and follow-ups
One progress board shows exactly where every deal stands, with the value sitting in each stage.
Keep hotels & resorts customers for life
The full customer history stays with the business, not with whoever leaves.
Features
Everything your team needs
Twelve things that cover hotels & resorts work from the first enquiry to the collected payment.
Hotels & Resorts CRM features and capabilities
Lead capture
Website forms drop enquiries straight in; calls and walk-ins take seconds to add.
Sales pipeline
Move every deal through clear, visible stages.
Follow-up reminders
Never miss a follow-up, renewal, or callback.
Quotations
Build branded quotes from saved item rates and share a link to accept online.
Team chat per customer
Every lead, customer, project and bill gets its own team chat.
Payment tracking
Record full or partial payments, with a PDF receipt for each one.
Works offline
Keeps working on a weak signal and syncs the moment you are back online.
Customer portal
Customers sign in to see their quotes, invoices, balances and projects.
Customer database
Keep every customer and contact in one searchable place.
Checklists
Tick off each step on the record and see progress without opening it.
Roles and access
Control what each person can view, create, edit and delete.
Calendar
Every due date, reminder and document date on one month or week view.
192+ Businesses in 31 industries
4.8/5 Average rating
92 Tools included
1-3 Days to go live
In practice
A day in your business with CIPHER CRM
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Product preview
A weekend enquiry
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Trigger: A guest enquires about rooms on a busy Saturday.
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CIPHER CRM: It is logged as a lead and assigned, and the executive calls back within the hour.
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Outcome: The guest is followed up before they book the hotel next door.
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Product preview
A corporate renewal
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Trigger: A corporate rate contract is up for renewal.
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CIPHER CRM: The CRM reminds the sales exec well ahead.
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Outcome: The account renews with you instead of shopping around.
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Product preview
A guest returns
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Trigger: A guest who stayed last year has gone quiet.
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CIPHER CRM: A reminder set after their stay prompts a call with a rate for the season.
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Outcome: They book again instead of trying a competitor.
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Questions, answered
Common questions
Question: 1
How does a CRM help Hotels & Resorts teams manage leads?
A CRM puts every hotels & resorts enquiry from calls, online enquiry forms and walk-ins in one list, gives it a named owner, and reminds them to follow up, so nothing is missed and owners can track repeat stays and follow-ups as it happens.
Every hotels & resorts lead is tagged by source, so you know which channels actually bring you business.
Question: 2
Which CRM is best for Hotels & Resorts in India?
For most Hotels & Resorts businesses in India, CIPHER CRM is a strong fit. It is India-first, works in the browser on any phone or laptop, is flat-priced with no per-user fees, and goes live in 1-3 days. Compare options against your own workflow before deciding.
CIPHER CRM: India-first, works on any device, flat pricing, live in 1-3 days.
Question: 3
Does a CRM help Hotels & Resorts teams follow up faster?
Yes. A reminder on every hotels & resorts enquiry means it is followed up on time, not when someone remembers. Each call is logged on the lead with its outcome, so the whole team can see who was contacted last and when.
Pick a lead source once and its starter checklist is added to every new hotels & resorts enquiry from that source.
Question: 4
How do Hotels & Resorts teams track quotations and payments?
Your team builds branded quotations from saved hotels & resorts item rates, shares each one as a link the customer can accept or decline online, turns a yes into an invoice, and records full or partial payments as they come in.
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Quote in minutes, not hours -
See which hotels & resorts quotes were accepted or declined -
Record payments against each invoice -
A live overdue flag on anything unpaid past its due date
Question: 5
Can Hotels & Resorts teams message customers from the CRM?
Yes, in a few ways. One click on a lead or contact opens a call, an email or a WhatsApp chat. Customers on your portal get their own support thread with your team. And every hotels & resorts follow-up is logged on the record with an owner and a date for the next one.
Nothing about a hotels & resorts customer lives in a personal phone; the whole story sits on their record, where the next person can pick it up.
Question: 6
How much does a Hotels & Resorts CRM cost in India?
CIPHER CRM uses flat pricing with no per-user fees, so a hotels & resorts team can add every user for one predictable cost. What you pay depends on your team size and whether you pay quarterly or yearly, so call +91 97122 00017 for a quote and a free demo.
Two plans, Flexi and Growth. Both include unlimited staff and unlimited clients.
4.8 What Hospitality teams say about CIPHER CRM
A Bengaluru company had paid for its July team offsite when a monsoon landslide shut the ghat road. We issued them a credit note, refunded part of it and applied the rest to their October invoice.
K. Senthilnathan Resort Manager, OperationsOoty
Wedding families pay for the hall in parts, some before the sangeet, the rest on the day. The invoice stays Partially Paid till the last rupee is in.
Kulbir Singh Grewal Hall Manager, BookingsLudhiana
Around Puja we get private dining enquiries on calls, on WhatsApp and through the website. The website ones reach the list on their own, and our host adds the rest from the desk. Each party booking is given to one person, so nobody asks who promised that anniversary table.
Sohini Chakraborty Floor Manager, Front OfficeKolkata
Our homestay is up among the tea estates, where coverage is patchy. I still take bookings from my phone's browser, and CIPHER syncs them when the network returns.
Jessy Pothen Co-owner, ManagementMunnar
Delhi families get our holiday package as a quote on a link, with the cottage and the Solang Valley day trip on separate lines. They accept or decline right from their phone. When it is a decline, we know to call and ask what did not suit them.
Tanuja Thakur Reservations Head, SalesManali
Every destination wedding at our haveli sits on one board as enquiry, site visit, tentative hold or confirmed, and each column shows what it is worth in rupees. I can tell how the season looks without ringing my sales manager every evening.
Gayatri Bhati Hotel Director, ManagementJodhpur
The numbers Where we stand today
92
Tools included
465
Sub-industries
99.9%
Uptime
1-3
Days to go live
Compare CIPHER CRM vs spreadsheets vs a generic CRM
| Criteria | CIPHER CRM | Spreadsheet | Generic CRM |
|---|---|---|---|
 Built for Hotels & Resorts | Pipeline stages, fields and item rates set up for hotels & resorts | Whatever the last person set up | Generic sales pipeline you configure yourself |
 Helps you handle banquet and event leads | Pipeline & reminders set up for it | Manual, easy to forget | Custom build or add-on |
 Lead capture | Straight in from your online enquiry forms | Copy-pasted by hand | Manual or paid add-on |
 Follow-ups | Reminders and logged follow-ups | Memory & sticky notes | Limited / extra cost |
 Conversation history | On the customer record | Personal phones | Varies |
 Quotations & invoicing | Built in, with GST and other taxes per line | Word / Excel templates | Add-on or none |
 Pricing model | Flat, unlimited users | Free but manual | Per-user fees |
 Weak signal | Works offline, syncs when back | Paper only | Varies |
 Onboarding speed | Live in 1-3 days | Immediate but chaotic | Weeks to months |
 India-based support | Hindi & English, included | None | Overseas / email only |
Decision
Best CRM for Hotels & Resorts businesses in India
For most Hotels & Resorts businesses in India, CIPHER CRM is a strong fit. It is India-first, works on any device, is flat-priced, and goes live in 1-3 days. Evaluate options against your own workflow before deciding.
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Product preview
CIPHER CRM
India-first, flat-priced, works on any device, and built for how Indian teams actually work, the best fit for most.
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Product preview
Generic global CRM
Powerful, but built for overseas sales; rupee billing with GST is often an add-on and per-user pricing adds up.
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Product preview
Spreadsheets & WhatsApp
Free and familiar, but leads slip, follow-ups are missed, and there is no single view of your pipeline or payments.
By the numbers
By the numbers
92
features included in every plan
ciphercrm.co
1-3 days
to go live with free migration
CIPHER onboarding
Methodology directional figures based on aggregated CIPHER CRM usage; actual results vary by team and workflow.
Connected
Works anywhere
On any phone
CIPHER CRM runs in the browser, so your hotels & resorts team can add enquiries, update deals and raise quotes from a phone on site or on the road. It keeps working on a weak signal and syncs the moment the connection is back. Everything lands in the same pipeline the office sees, and your customers get a branded portal of their own.
Built in
- Online enquiry forms
- Customer portal
- Share links for quotes and bills
- Offline mode
- Your own web address
Product preview
Ready when you are
See CIPHER CRM in your workflow
Book a 20-minute demo, see it live, decide after.
No lock-in contract and no card needed - and 192+ Indian businesses already run on CIPHER CRM.
Switching
Moving your Hotels & Resorts data across
Switching is handled for you with free data migration - no spreadsheets to rebuild, no data left behind.
Product preview
What we migrate
- Contacts
- Quotes
- Enquiries
- Payment history
How long it takes
Most teams are live in 1-3 days without rebuilding a single spreadsheet. Your data stays encrypted, and you choose who sees what.
Success story
How a business like yours grew with CIPHER CRM
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The client
A hotel and resort group with rooms, banquets and corporate accounts, logging enquiries in notebooks.
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The challenge
Weekend enquiries slipped, renewals were missed, and accounts left with departing execs.
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The solution
They moved to CIPHER CRM in a couple of days with free migration: one lead list, a booking pipeline, and follow-up reminders that fire on time.
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The result
Fewer enquiries slip, renewals stay, and the guest and account history stays with the property.
Get started
How to set up CIPHER CRM in 4 steps
- Step: 1
Import your hotels & resorts contacts & enquiries
We migrate your existing hotels & resorts contacts, customers and open deals for free, so you rebuild nothing.
- Step: 2
Set up your pipeline & item rates
Your stages, fields and pricing are configured around how hotels & resorts teams track repeat stays and follow-ups.
- Step: 3
Invite your team
Add your whole team with no per-user fees, and set who sees what by job role.
- Step: 4
Go live and start selling
Most hotels & resorts teams are live within 1-3 days, with hands-on onboarding from our India-based team.
Success stories Loved by Hospitality businesses across India
I was not sure a small guest house near the Jagannath temple needed a CRM. Our pilgrim group bookings sat in one long Excel sheet. CIPHER brought the whole sheet in at no charge, and three days later our front desk was taking Rath Yatra bookings in it.
Pradyumna Jena Manager, Front OfficePuri
Each wedding we cater is a project on the client's record, with tasks for the tasting and the Jain counter. I check there instead of phoning the kitchen.
Bhavin Doshi Events Head, OperationsAhmedabad
Most guests in our serviced apartments stay for months on a company booking, and their admin people were always emailing us for invoices and receipts. These days they open our branded portal and download the PDFs themselves.
Ruchika Bhasin Branch Head, Customer CareGurugram
We sell Kaziranga and Meghalaya tours to families from across India and to agents in Europe. Each client record carries its own currency, so the agents' quotes and invoices go out in euros while the family bills stay in rupees with GST.
Evangeline Kharbuli Inbound Tours Head, SalesShillong
Tech park clients want meals and tea as two lines, each with its GST. Both are saved items, so the tax is right on every bill.
Mahitha Kodali Billing Executive, FinanceHyderabad
Families who come to see the club on a Sunday usually say they will think about the membership. Whoever showed them around sets a follow-up reminder before they reach the gate.
Ashwini Bhoyar Membership Manager, AdminNagpur
The owners whose hotels we manage around Lonavala and Nashik do not want their guest lists mixed. So each property has a CIPHER workspace of its own.
Kersi Batliwala Founder Director, ManagementMumbai
Office parties on our terrace used to get planned in one WhatsApp group with the kitchen and the bar. Each booking has its own chat in CIPHER CRM now, so a change to the menu or the finish time goes on that booking's thread and everyone sees it.
Chethan Gowda Team Lead, BookingsBengaluru
A regular of ours comes down from Chennai every birthday and wants the same suite facing the Mandovi. That sits on his record, and his own host is the only one on the floor who can open it.
Neville Mascarenhas Senior Manager, OperationsPanaji
Hotels & Resorts CRM frequently asked questions
Still thinking it over? Hotels & Resorts CRM - frequently asked questions
The things Indian business owners ask us most, answered straight.
What is the best CRM for Hotels & Resorts in India?
CIPHER CRM is a strong choice for Hotels & Resorts in India. It is India-first, with lead capture, a sales pipeline, follow-up reminders, quotations, invoicing and a customer portal in one place, flat-priced and live in 1-3 days. Compare it against your own workflow before you decide.
Which CRM works for Hotels & Resorts businesses?
A CRM that fits how Hotels & Resorts teams actually work, capturing enquiries from calls, online enquiry forms and walk-ins, reminding the team to follow up, and tracking quotes and payments in one place. CIPHER CRM is built this way for Indian businesses, with flat pricing and no per-user fees.
Does Hotels & Resorts CRM handle GST on invoices?
Yes. Every estimate and invoice can carry GST and any other tax on each line, with the customer's tax number printed on the document. Your team raises the bill, shares it as a link or PDF, and records payments against it without leaving the CRM.
How do Hotels & Resorts manage leads and follow-ups?
Every enquiry from calls, online enquiry forms and walk-ins lands in one list, gets assigned to a person, and carries a reminder for the next follow-up so nothing goes cold. Owners see each lead's stage on the progress board as it changes.
Is CIPHER CRM good for Hotels & Resorts businesses in India?
Yes. CIPHER CRM is used by 192+ businesses across India and suits teams like yours. It brings leads, follow-ups, quotations and payments into one India-first system, with flat pricing and go-live in 1-3 days. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
How much does a Hotels & Resorts CRM cost in India?
CIPHER CRM uses flat pricing with no per-user fees, so a hotels & resorts team can add every user for one predictable cost. What you pay depends on your team size and whether you pay quarterly or yearly. Call +91 97122 00017 for a quote and a free demo.
Can a Hotels & Resorts team WhatsApp a customer from CIPHER CRM?
Yes. One click on a lead or contact opens a WhatsApp chat, a call or an email. The hotels & resorts team logs each follow-up on the record and gets reminded before the next one, so no reply is lost in a personal phone.
Can a Hotels & Resorts team use CIPHER CRM on a phone?
Yes. CIPHER CRM runs in the browser on any phone, tablet or laptop, so your hotels & resorts team can add enquiries, update deals and raise quotes on site or on the road. It keeps working on a weak signal and syncs when the connection is back, and your customers get a branded portal of their own.
How long does CIPHER CRM take to set up for Hotels & Resorts?
Most hotels & resorts teams go live within 1-3 days. Setup includes free migration of your existing records, a pipeline configured around how you track repeat stays and follow-ups, and hands-on onboarding from our India-based team in Hindi and English.
Can I migrate my Hotels & Resorts data to CIPHER CRM?
Yes. Your existing hotels & resorts contacts, customer history, past quotations and open deals are migrated for you at no extra cost, so nothing is rebuilt by hand and no enquiry is lost in the switch. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Is my Hotels & Resorts customer data secure?
Yes. Your hotels & resorts records travel encrypted over HTTPS, sit behind access set by job role, with protection against password guessing, and are protected by regular backups on a platform built for 99.9% uptime. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Which CRM is best for a small Hotels & Resorts business?
For most small hotels & resorts businesses in India, CIPHER CRM is a strong fit: flat-priced, works on any device, and live in 1-3 days with free setup. It is built to help you manage bookings and guest enquiries without adding admin work.
Quick assessment
How CRM-ready is your business?
Questions: 1/3
How do you track enquiries today?
Questions: 2/3
How often do follow-ups slip through?
Questions: 3/3
How big is your team?
You'd see fast value from a CRM built for how you work.
Most teams like yours go live in 1-3 days.
See your solution
Before you decide
Choosing a CRM for Hotels & Resorts
The right CRM for Hotels & Resorts is the one that matches how your team already sells - how enquiries arrive, who owns the follow-up, and how quotes turn into payments. Everything below is covered in depth on our guides.
Free resources
Free tools for Hotels & Resorts teams
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CRM ROI Calculator
See how many hours your team could save each week.
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Calculate time & cost savings - See your potential ROI
- Instant results
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CRM Readiness Quiz
Five quick questions to see if you're ready for a CRM.
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5 quick questions - Find gaps & opportunities
- Personalized readiness score
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CRM Buyer's Checklist
The key questions to ask any CRM vendor before you buy.
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Vendor evaluation checklist - Compare with confidence
- Make the right choice
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Onboarding slots are limited each month
Ready to grow your business?
Every day without a system is more leads lost. Book a free demo today. +91 97122 00017
Onboarding slots are limited each month, so book a demo this week to secure your setup.
Related
More Hospitality CRM solutions
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If your work spills across trades, keep the Best CRM for hospitality in India guide open alongside this page - the CRM for restaurants fine dining in India covers the closest neighbouring line.
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Day to day this edition works as a Lead management system first, with a Follow-up reminder software right beside it.
Also searched as: CRM for hotels resorts, CRM for hotels resorts in India, Hotels resorts CRM, CRM software for hotels resorts in India, Best CRM for hotels resorts in India, Hotels resorts CRM software, Hotels resorts lead management.
Sub-Industries
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Restaurants & Fine Dining
crm for restaurants fine dining -
Banquet Halls & Event Venues
crm for banquet halls venues -
Travel Agents & Tour Operators
crm for travel agents tour -
Catering & Food Service Companies
crm for catering food service -
Budget Hotels & Guest Houses
crm for budget hotels guesthouses -
Serviced Apartments & Extended Stays
crm for serviced apartments and extended stays -
Homestays & Boutique Properties
crm for homestays boutique -
Food Courts & Cafeteria Operators
crm for food courts cafeterias -
Clubs & Leisure Facilities
crm for clubs leisure -
Hotel Management Companies
crm for hotel management companies -
Resorts & Holiday Packages
crm for resorts holiday -
Bar & Pub Operators
crm for bar pub -
Heritage & Eco Hotels
crm for heritage eco hotels -
Casino & Entertainment Resorts
crm for casino entertainment resorts
Features this team uses most: lead management software · crm reminders · invoicing software · estimate software · invoice payment tracking
← All hospitality crm solutions crm by industry crm features
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