A room or banquet enquiry comes in on a busy weekend and nobody follows up.
CRM for Hotels Resorts and Business Hotels Across India
Wedding rooms and lawn quote - sales manager on leave. Corporate rate - someone digs out last year's deal. OTA lead on chat - books elsewhere first. Sales phones + a banquet diary + 1 Excel sheet. Corporate client goes quiet - missed. CIPHER CRM brings every enquiry, booking, account and guest onto one screen. Built for how Indian hotels actually work.
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CIPHER CRM for hotels & resorts, in plain words
A hotel and resort CRM is one place to run sales: it captures room, banquet and event enquiries, moves each booking through hospitality stages, tracks corporate accounts and negotiated rates, and re-engages past guests, instead of calls, chats and a register.
Hotels and resorts across India selling rooms, banquets and events to guests, corporates and travel agents, from a single property to a group.
92 Features included- Go live in 1-3 days
4.8/5 Rating
Screenshot coming soon
Trusted across India.192+ businesses served across India
CIPHER CRM is an India-first CRM for hotels and resorts, built by CIPHER Craft Pvt. Ltd. (est. 2018). It captures room, banquet and event enquiries, runs the booking pipeline, tracks corporate accounts, and keeps every follow-up dated, on one screen. Used by 192+ businesses across India, rated 4.8/5, flat-priced, live in 1-3 days.
- 4.8/5
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192+ businesses -
Trusted since 2018 -
India-first -
Works offline
Do these everyday problems in hotels & resorts sound familiar?
A full weekend would stretch any sales desk, so do not blame your people. Room and banquet enquiries come by phone and chat, corporate rate contracts sit in a file, and tentative holds live in someone's head.
See how CIPHER CRM solves this
Corporate rate contracts come up for renewal and get forgotten.
Tentative-held dates are tracked in someone's head.
Past guests are never brought back with an offer.
When a sales exec leaves, the accounts and guest history go with him.
Each room, banquet and event enquiry has a sales owner and a next step. Tentative holds show their release date. Corporate rate renewals come up a month ahead, and past guests get an offer before the season.
Hotels & Resorts enquiries scattered across notebooks, calls and WhatsApp
Every hotels & resorts enquiry captured in one list with a named owner
Nobody is sure who was meant to manage bookings and guest enquiries
A named owner and a due date on every hotels & resorts follow-up
Quotes rebuilt by hand and sent hours late
Branded quotes from saved item rates in minutes
No single view of how you track repeat stays and follow-ups
A progress board with deal values, and a live overdue flag on unpaid bills
Hotels & Resorts history walks out of the door when staff leave
Every deal, quote and note kept on the customer record
Success story
How a Hotels & Resorts business grew with CIPHER CRM
The client
A hotel and resort group with rooms, banquets and corporate accounts, logging enquiries in notebooks.
The challenge
Weekend enquiries slipped, renewals were missed, and accounts left with departing execs.
The solution
They moved to CIPHER CRM in a couple of days with free migration: one lead list, a booking pipeline, and follow-up reminders that fire on time.
The result
Fewer enquiries slip, renewals stay, and the guest and account history stays with the property.
Compare CIPHER CRM vs spreadsheets vs a generic CRM
| Criteria | CIPHER CRM | Spreadsheet | Generic CRM |
|---|---|---|---|
 Built for Hotels & Resorts | Pipeline stages, fields and item rates set up for hotels & resorts | Whatever the last person set up | Generic sales pipeline you configure yourself |
 Helps you handle banquet and event leads | Pipeline & reminders set up for it | Manual, easy to forget | Custom build or add-on |
 Lead capture | Straight in from your online enquiry forms | Copy-pasted by hand | Manual or paid add-on |
 Follow-ups | Reminders and logged follow-ups | Memory & sticky notes | Limited / extra cost |
 Conversation history | On the customer record | Personal phones | Varies |
 Quotations & invoicing | Built in, with GST and other taxes per line | Word / Excel templates | Add-on or none |
 Pricing model | Flat, unlimited users | Free but manual | Per-user fees |
 Weak signal | Works offline, syncs when back | Paper only | Varies |
| Onboarding speed | Live in 1-3 days | Immediate but chaotic | Weeks to months |
| India-based support | Hindi & English, included | None | Overseas / email only |
How does a CRM help Hotels & Resorts teams manage leads?
Short answer
A CRM puts every hotels & resorts enquiry from calls, online enquiry forms and walk-ins in one list, gives it a named owner, and reminds them to follow up, so nothing is missed and owners can track repeat stays and follow-ups as it happens.
In more detail
Every hotels & resorts lead is tagged by source, so you know which channels actually bring you business.
Which CRM is best for Hotels & Resorts in India?
Short answer
For most Hotels & Resorts businesses in India, CIPHER CRM is a strong fit. It is India-first, works in the browser on any phone or laptop, is flat-priced with no per-user fees, and goes live in 1-3 days. Compare options against your own workflow before deciding.
In more detail
CIPHER CRM: India-first, works on any device, flat pricing, live in 1-3 days.
Does a CRM help Hotels & Resorts teams follow up faster?
Short answer
Yes. A reminder on every hotels & resorts enquiry means it is followed up on time, not when someone remembers. Each call is logged on the lead with its outcome, so the whole team can see who was contacted last and when.
In more detail
Pick a lead source once and its starter checklist is added to every new hotels & resorts enquiry from that source.
How do Hotels & Resorts teams track quotations and payments?
Short answer
Your team builds branded quotations from saved hotels & resorts item rates, shares each one as a link the customer can accept or decline online, turns a yes into an invoice, and records full or partial payments as they come in.
In more detail
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Quote in minutes, not hours - See which hotels & resorts quotes were accepted or declined
- Record payments against each invoice
- A live overdue flag on anything unpaid past its due date
Can Hotels & Resorts teams message customers from the CRM?
Short answer
Yes, in a few ways. One click on a lead or contact opens a call, an email or a WhatsApp chat. Customers on your portal get their own support thread with your team. And every hotels & resorts follow-up is logged on the record with an owner and a date for the next one.
In more detail
Nothing about a hotels & resorts customer lives in a personal phone; the whole story sits on their record, where the next person can pick it up.
How much does a Hotels & Resorts CRM cost in India?
Short answer
CIPHER CRM uses flat pricing with no per-user fees, so a hotels & resorts team can add every user for one predictable cost. What you pay depends on your team size and whether you pay quarterly or yearly, so call +91 97122 00017 for a quote and a free demo.
In more detail
Two plans, Flexi and Growth. Both include unlimited staff and unlimited clients.
Your data stays safe and in your hands
Talk to a Hotels & Resorts CRM Expert 
Locked on the way
Your customer and deal data travels locked with HTTPS between you and CIPHER CRM.
Always on
Built for 99.9% uptime, so the CRM is there whenever your team needs it.
Right access for each person
Give each person access only to what they need, and stop anyone guessing passwords.
Regular backups
Regular backups mean a slip or a mistake never costs you your records.
Buyer's guide
How to choose a CRM for your Hotels & Resorts business
Evaluate any Hotels & Resorts CRM against these criteria - CIPHER CRM is built to meet each one.
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India-first, any device
Choose a CRM built for how Indian teams work, with rupee billing and GST on invoices built in, not added on.
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Flat, transparent pricing
Avoid per-user fees that punish you for growing. Flat pricing lets you add your whole team for one predictable cost.
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Fast onboarding & migration
Look for free data migration and go-live in days, not months, so you see value immediately.
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Ready for field teams
Your team works on the move, so make sure the CRM runs on a phone and keeps working when the signal drops.
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Fit for your workflow
Pick a CRM already configured for your pipelines and stages, not a blank template.
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Local, India-based support
Choose a partner with India-based support in Hindi and English who understands your business.
See how CIPHER CRM answers all 6 on your own data.
Book a demoHotels & Resorts CRM terms explained
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Screenshot coming soon
Pipeline
The stages a deal moves through, from new enquiry to quotation to won, so you always know where every opportunity stands.
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Screenshot coming soon
Lead
Any enquiry, a call, an online enquiry form or a walk-in, captured in the CRM so it can be followed up and tracked.
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Screenshot coming soon
Follow-up reminder
A nudge you set on a lead that tells your team exactly when to call or message next, so none go cold.
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Screenshot coming soon
Quotation
A priced offer sent to a customer; in CIPHER CRM it is built from your saved item rates and shared as a link the customer can accept or decline.
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Screenshot coming soon
Customer 360
A single view of everything about a customer, the enquiries, deals, quotes, payments and conversations, in one place.
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Screenshot coming soon
Sales funnel
The journey from many enquiries at the top to fewer won customers at the bottom, showing where deals drop off.
Still thinking it over? Hotels & Resorts CRM, questions people ask us
The things Indian business owners ask us most, answered straight.
What is the best CRM for Hotels & Resorts in India?
CIPHER CRM is a strong choice for Hotels & Resorts in India. It is India-first, with lead capture, a sales pipeline, follow-up reminders, quotations, invoicing and a customer portal in one place, flat-priced and live in 1-3 days. Compare it against your own workflow before you decide.
Which CRM works for Hotels & Resorts businesses?
A CRM that fits how Hotels & Resorts teams actually work, capturing enquiries from calls, online enquiry forms and walk-ins, reminding the team to follow up, and tracking quotes and payments in one place. CIPHER CRM is built this way for Indian businesses, with flat pricing and no per-user fees.
Does Hotels & Resorts CRM handle GST on invoices?
Yes. Every estimate and invoice can carry GST and any other tax on each line, with the customer's tax number printed on the document. Your team raises the bill, shares it as a link or PDF, and records payments against it without leaving the CRM.
How do Hotels & Resorts manage leads and follow-ups?
Every enquiry from calls, online enquiry forms and walk-ins lands in one list, gets assigned to a person, and carries a reminder for the next follow-up so nothing goes cold. Owners see each lead's stage on the progress board as it changes.
Is CIPHER CRM good for Hotels & Resorts businesses in India?
Yes. CIPHER CRM is used by 192+ businesses across India and suits teams like yours. It brings leads, follow-ups, quotations and payments into one India-first system, with flat pricing and go-live in 1-3 days. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
How much does a Hotels & Resorts CRM cost in India?
CIPHER CRM uses flat pricing with no per-user fees, so a hotels & resorts team can add every user for one predictable cost. What you pay depends on your team size and whether you pay quarterly or yearly. Call +91 97122 00017 for a quote and a free demo.
Can a Hotels & Resorts team WhatsApp a customer from CIPHER CRM?
Yes. One click on a lead or contact opens a WhatsApp chat, a call or an email. The hotels & resorts team logs each follow-up on the record and gets reminded before the next one, so no reply is lost in a personal phone.
Can a Hotels & Resorts team use CIPHER CRM on a phone?
Yes. CIPHER CRM runs in the browser on any phone, tablet or laptop, so your hotels & resorts team can add enquiries, update deals and raise quotes on site or on the road. It keeps working on a weak signal and syncs when the connection is back, and your customers get a branded portal of their own.
How long does CIPHER CRM take to set up for Hotels & Resorts?
Most hotels & resorts teams go live within 1-3 days. Setup includes free migration of your existing records, a pipeline configured around how you track repeat stays and follow-ups, and hands-on onboarding from our India-based team in Hindi and English.
Can I migrate my Hotels & Resorts data to CIPHER CRM?
Yes. Your existing hotels & resorts contacts, customer history, past quotations and open deals are migrated for you at no extra cost, so nothing is rebuilt by hand and no enquiry is lost in the switch. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Is my Hotels & Resorts customer data secure?
Yes. Your hotels & resorts records travel encrypted over HTTPS, sit behind access set by job role, with protection against password guessing, and are protected by regular backups on a platform built for 99.9% uptime. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Which CRM is best for a small Hotels & Resorts business?
For most small hotels & resorts businesses in India, CIPHER CRM is a strong fit: flat-priced, works on any device, and live in 1-3 days with free setup. It is built to help you manage bookings and guest enquiries without adding admin work.
Sub-Industries
More Hospitality CRM solutions
14 other hospitality trades, each with its own CRM page.
Sub-Industries
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Restaurants & Fine Dining
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Banquet Halls & Event Venues
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Travel Agents & Tour Operators
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Catering & Food Service Companies
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Budget Hotels & Guest Houses
crm for budget hotels guesthouses
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Serviced Apartments & Extended Stays
crm for serviced apartments and extended stays
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Homestays & Boutique Properties
crm for homestays boutique
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Food Courts & Cafeteria Operators
crm for food courts cafeterias
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Clubs & Leisure Facilities
crm for clubs leisure
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Hotel Management Companies
crm for hotel management companies
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Resorts & Holiday Packages
crm for resorts holiday
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Bar & Pub Operators
crm for bar pub
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Heritage & Eco Hotels
crm for heritage eco hotels
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Casino & Entertainment Resorts
crm for casino entertainment resorts
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