Logistics & Transportation CRM
Every consignment lead, tracked to close.
EXIM enquiries, filings against the clock, and clients who need to know their clearance status. CIPHER CRM keeps every customs client, enquiry and follow-up on one screen, built for Indian CHAs and customs brokers.
CIPHER CRM is an India-first CRM for customs brokers and CHAs, built by CIPHER Craft Pvt. Ltd. (Rajkot, est. 2018). It captures import and export clearance enquiries, tracks each client and job, keeps documents and follow-ups on one screen. Used by 192+ businesses across India, rated 4.8/5, flat-priced, live in 1-3 days.
“Every customs brokers & chas enquiry now lands in one place. We stopped losing leads to slow follow-up.”
A new EXIM client enquiry sits unanswered while filings pile up.
Client documents for a clearance are spread across email and WhatsApp.
Nobody follows up the importers who enquired but did not sign.
The owner has no view of which clients and jobs are active across the desk.
When a clearing executive leaves, his client relationships go with him.
Customs Brokers & CHAs enquiries scattered across notebooks, calls and WhatsApp
Every customs brokers & chas enquiry captured in one inbox and auto-assigned to an owner
Nobody is sure who was meant to manage shipments and quotations
A named owner and a due date on every customs brokers & chas follow-up
Quotes rebuilt by hand and sent hours late
Branded, GST-ready quotes from saved rate cards in minutes
No single view of how you track bookings and payment follow-ups
Live pipeline, payments and balance-due on one dashboard
Customs Brokers & CHAs history walks out of the door when staff leave
Every deal, quote and note kept on the customer record
A customs broker CRM is one place to win and serve EXIM clients: it captures clearance enquiries, tracks each client and job, keeps documents together, and follows up, instead of email folders and Excel.
Customs brokers and CHAs across India handling import and export clearance at ports and airports, from a single-desk broker to a multi-branch clearing house.
Lead capture from calls, web forms and walk-ins; a sales pipeline that fits how you work; automated follow-ups and reminders; quotations and INR and GST-ready invoicing; payment tracking; a mobile app; and live owner dashboards.
CIPHER CRM has a purpose-built CRM for Customs Brokers & CHAs (part of its Logistics & Transportation edition); trusted by 192+ Indian businesses, rated 4.8/5, GST billing + follow-up reminders + a field app included in every plan.
Every enquiry from calls, web forms and walk-ins lands in one inbox, gets an owner, and gets followed up.
Automated reminders keep every customs brokers & chas lead warm until they decide.
Send branded, GST-ready quotes in minutes and chase balance payments automatically.
One dashboard shows exactly where every deal stands and what each person is working on today.
The full customer history stays with the business, not with whoever leaves.
Collect enquiries from calls, web forms and walk-ins automatically.
Move every deal through clear, visible stages.
Never miss a follow-up, renewal, or callback.
Build and send branded quotes from saved rate cards.
Log every conversation against the record today; WhatsApp messaging joins in the next release.
Record payments and chase balance dues automatically.
Run the full CRM from the Android app in the field.
See leads, revenue, and team performance live.
Keep every customer and contact in one searchable place.
Automate repetitive follow-ups and status updates.
Control what each user and branch can see and do.
SMS, email and website forms feed one inbox.
192+
businesses on CIPHER CRM
CIPHER Craft, 20264.8/5
average rating
192 reviews1-3 days
average go-live
CIPHER onboarding31
industries served
ciphercrm.coTrigger: A new importer asks about clearance for a consignment.
CIPHER CRM: It is captured as a lead, assigned, and a reply goes out the same day.
Outcome: The importer signs with you, not the broker next door.
Trigger: An exporter asked for terms last week and went silent.
CIPHER CRM: A follow-up reminder nudges the executive.
Outcome: The client is won instead of lost.
Trigger: A client wants an update on their clearance.
CIPHER CRM: The job status and documents are one screen away.
Outcome: You answer in seconds, and the client trusts you more.
A CRM captures every customs brokers & chas enquiry from calls, web forms and walk-ins into one inbox, assigns it to a named owner, and reminds them to follow up, so nothing is missed and owners can track bookings and payment follow-ups in real time.
Every customs brokers & chas lead is tagged by source, so you know which channels actually bring you business.
For most Customs Brokers & CHAs businesses in India, CIPHER CRM is a strong fit. It is India-first, mobile-first, flat-priced with no per-user fees, and live in 1-3 days. Compare options against your own workflow before deciding.
| Option | Notes |
|---|---|
| CIPHER CRM | India-first, mobile-first, flat pricing, live in 1-3 days. |
Yes. Automated reminders mean every customs brokers & chas enquiry is followed up on time, not when someone remembers. Teams respond noticeably faster and far fewer enquiries go cold while waiting on a callback.
Set the follow-up sequence for customs brokers & chas leads once, and the CRM runs it for every new enquiry.
Your team builds branded, GST-ready quotations from saved customs brokers & chas rate cards, sends them by email or SMS, and tracks each one until it is accepted, then records payments and chases outstanding balances automatically.
WhatsApp Business messaging is on the next-phase roadmap. Today customs brokers & chas teams log every customer conversation against the record, put an owner and a date on the next follow-up, and send SMS and email from the CRM.
Nothing about a customs brokers & chas customer lives in a personal phone; the whole story sits on their record, ready for the day WhatsApp messaging goes live.
CIPHER CRM uses flat pricing with no per-user fees, so a customs brokers & chas team can add every user for one predictable cost. What you pay depends on your team size and the modules you enable, so call +91 97122 00017 for a quote and a free demo.
Two plans, Flexi and Growth. Both include unlimited staff and unlimited clients.
“Every customs brokers & chas enquiry now lands in one place. We stopped losing leads to slow follow-up.”
“Quoting from saved rate cards is the real win. We reply before the competition has opened their inbox.”
“The mobile app keeps our field team in sync, and balance-due reminders improved collections.”
“Setup took under a week with free migration, and we can finally track bookings and payment follow-ups without chasing anyone.”
| Criteria | CIPHER CRM | Generic CRM | Spreadsheet |
|---|---|---|---|
| Built for Customs Brokers & CHAs | Pipeline, fields and rate cards preset for customs brokers & chas | Generic sales pipeline you configure yourself | Whatever the last person set up |
| Helps you handle enquiries and dispatch | Pipeline & reminders set up for it | Custom build or add-on | Manual, easy to forget |
| Lead capture | Auto from web forms & calls | Manual or paid add-on | Copy-pasted by hand |
| Follow-up automation | Built-in reminders & sequences | Limited / extra cost | Memory & sticky notes |
| Conversation history | On the customer record | Varies | Personal phones |
| Quotations & invoicing | INR + GST-ready, built in | Add-on or none | Word / Excel templates |
| Pricing model | Flat, unlimited users | Per-user fees | Free but manual |
| Mobile app | Mobile app included | Varies / paid | No |
| Onboarding speed | Live in 1-3 days | Weeks to months | Immediate but chaotic |
| India-based support | Hindi & English, included | Overseas / ticket-only | None |
For most Customs Brokers & CHAs businesses in India, CIPHER CRM is a strong fit. It is India-first, mobile-first, flat-priced, and live in 1-3 days. Evaluate options against your own workflow before deciding.
Methodology: directional figures based on aggregated CIPHER CRM usage; actual results vary by team and workflow.
The Android field app lets your customs brokers & chas team capture enquiries, update deals and raise quotes on site or on the road, and it keeps working on a weak signal. Everything lands in the same pipeline the office sees, and your customers get a client mobile app of their own.
Book a 20-minute demo, see it live, decide after.
Tell us about your business and our specialist, who has worked with 192+ similar teams, will tailor a live demo.
Tell us about your business in two minutes.
Within a few working hours, not days.
See CIPHER CRM running your exact workflow.
✓ No lock-in contract and no card needed - and 192+ Indian businesses already run on CIPHER CRM.
Your existing Customs Brokers & CHAs records - contacts, enquiries, quotes and payment history - are migrated for you, free. Most teams are live in 1-3 days without rebuilding a single spreadsheet. Your data stays encrypted and access-controlled.
A Nhava Sheva CHA with a small clearing desk, tracking clients in email and Excel.
Enquiries slipped, documents were scattered, and the owner had no view of active clients across executives.
They moved to CIPHER CRM: enquiries in one inbox, client and job history together, and follow-ups that run on their own.
Faster replies to importers, fewer enquiries lost, and a clear view of the client desk.
We migrate your existing customs brokers & chas contacts, customers and open deals for free, so you rebuild nothing.
Your stages, fields and pricing are configured around how customs brokers & chas teams track bookings and payment follow-ups.
Add your whole team with no per-user fees, and set who sees what with role-based access.
Most customs brokers & chas teams are live within 1-3 days, with hands-on onboarding from our India-based team.
“Every customs brokers & chas enquiry now lands in one place. We stopped losing leads to slow follow-up.”
“Quoting from saved rate cards is the real win. We reply before the competition has opened their inbox.”
“The mobile app keeps our field team in sync, and balance-due reminders improved collections.”
“Setup took under a week with free migration, and we can finally track bookings and payment follow-ups without chasing anyone.”
“Automated follow-ups mean no enquiry goes cold. Our conversion has clearly improved.”
“We run multiple branches on one account now, and owners see performance from anywhere.”
“Hindi and English support meant our whole team was comfortable from day one.”
“Customer history stays with the business now, not with whoever leaves. Onboarding new staff is painless.”
CIPHER CRM is a strong choice for Customs Brokers & CHAs in India. It is India-first and mobile-first, with lead capture, a sales pipeline, follow-up reminders, GST-ready billing and a field app in one place, flat-priced and live in 1-3 days. Compare it against your own workflow before you decide.
A CRM that fits how Customs Brokers & CHAs teams actually work, capturing enquiries from calls, web forms and walk-ins, reminding the team to follow up, and tracking quotes and payments in one place. CIPHER CRM is built this way for Indian businesses, with flat pricing and no per-user fees.
GST-ready invoicing in INR is built into CIPHER CRM today, so your team raises compliant bills without leaving the CRM. WhatsApp Business messaging is planned for the next release phase; until it lands, conversations are logged on the customer record and SMS covers instant updates.
Every enquiry from calls, web forms and walk-ins lands in one inbox, gets assigned to a person, and triggers automatic follow-up reminders so nothing goes cold. Owners see each lead's stage in real time. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Yes. CIPHER CRM is used by 192+ businesses across India and suits teams like yours. It brings leads, follow-ups, quotations and payments into one India-first system, with flat pricing and go-live in 1-3 days. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
CIPHER CRM uses flat pricing with no per-user fees, so a customs brokers & chas team can add every user for one predictable cost. What you pay depends on your team size and the modules you switch on. Call +91 97122 00017 for a quote and a free demo.
WhatsApp Business messaging arrives in the next release phase. Right now a customs brokers & chas team logs each conversation on the customer record, gets reminded before every follow-up, and sends SMS from the CRM, so no reply is lost in a personal phone.
Yes. The Android field app lets your customs brokers & chas team capture enquiries, update deals and raise quotes on site or on the road, even on a weak signal, and your customers get a client mobile app of their own. Everything lands in the same pipeline the office sees.
Most customs brokers & chas teams go live within 1-3 days. Setup includes free migration of your existing records, a pipeline configured around how you track bookings and payment follow-ups, and hands-on onboarding from our India-based team in Hindi and English.
Yes. Your existing customs brokers & chas contacts, customer history, past quotations and open deals are migrated for you at no extra cost, so nothing is rebuilt by hand and no enquiry is lost in the switch. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Yes. Your customs brokers & chas records travel encrypted over HTTPS, sit behind role-based access with auto-logout on idle screens, and are protected by regular backups on a platform built for 99.9% uptime. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
For most small customs brokers & chas businesses in India, CIPHER CRM is a strong fit: flat-priced, mobile-first, and live in 1-3 days with free setup. It is built to help you manage shipments and quotations without adding admin work.
How do you track enquiries today?
How often do follow-ups slip through?
How big is your team?
You'd see fast value from a CRM built for how you work. Most teams like yours go live in 1-3 days.
See your solution →The right CRM for Customs Brokers & CHAs is the one that matches how your team already sells - how enquiries arrive, who owns the follow-up, and how quotes turn into payments. Everything below is covered in depth on our guides.
The key questions to ask any CRM vendor before you buy.
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Every day without a system is more leads lost. Book a free demo today. ☎ +91 97122 00017
Comparing across the industry? See the best CRM for logistics in India guide, or jump to the CRM for road transport fleet in India if that is closer to your line of work.
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Day to day this edition works as a CRM with lead enquiry management first, with a CRM with follow up reminders right beside it.
Features this team uses most: lead enquiry management software · follow up reminders software · invoice billing software · estimates quotations software · payment collection software