A rate request sits in
A rate request sits in an inbox while three lines are chased for quotes.
Forwarders & Consolidation CRM
A CRM for Freight Forwarding Companies and Their Agents
Every freight enquiry, followed to the booking.
A shipper asks for a rate to Europe by evening, and the line's reply comes the next day. A job needs twelve documents, and two of them sit in someone's inbox. A client asks where their cargo is, and the answer is spread across calls and WhatsApp. Right now that runs across three phones and an Excel sheet one person keeps, and a shipper who owes for three jobs is remembered by half the team. CIPHER CRM puts every enquiry, rate, job and invoice on one screen, made for how an Indian freight forwarder actually runs.
- 4.8/5
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192+ Indian businesses -
Trusted since 2018 -
India-first -
Works offline
CIPHER CRM is an 🇮🇳 India-first CRM for 🚚 freight forwarding companies, built by 🏢 CIPHER Craft Pvt. Ltd. (est. 2018).
📩 It captures import and export enquiries, builds ocean and air quotes, keeps each shipment job and its documents on one board, and logs every client follow-up, on one screen 🖥️.
Used by 192+ businesses across India, ⭐ rated 4.8/5, 💰 flat-priced, ⚡ live in 1-3 days.
Success stories What Logistics teams say about CIPHER CRM
Hosiery and cycle-part exporters here ship through the dry port and want a freight rate the same day they ask. I send each estimate as a link, and the exporter says yes or no to it on that same page.
Ravneet Aulakh Pricing Head, SalesLudhiana
Sound familiar?
Running your business on spreadsheets and WhatsApp?
See how CIPHER CRM solves this
A shipment stalls at the port
A shipment stalls at the port and the client hears it from someone else.
Documents for one job are
Documents for one job are spread across email, WhatsApp and a folder.
The owner cannot see which
The owner cannot see which enquiries are still open across the sales desk.
When a sales executive leaves
When a sales executive leaves, his shipper relationships go with him.
The difference From the old way to the CIPHER way
Make the switch - Book a Free Demo 
Freight Forwarding Companies enquiries scattered across notebooks, calls and WhatsApp
Every freight forwarding companies enquiry captured in one list with a named owner
Nobody is sure who was meant to manage freight enquiries and quotations
A named owner and a due date on every freight forwarding companies follow-up
Quotes rebuilt by hand and sent hours late
Branded quotes from saved item rates in minutes
No single view of how you track bookings and payment follow-ups
A progress board with deal values, and a live overdue flag on unpaid bills
Freight Forwarding Companies history walks out of the door when staff leave
Every deal, quote and note kept on the customer record
Definition
What is a Freight Forwarding Companies CRM?
A freight forwarding CRM is one place to run a forwarding desk: it captures shipper enquiries, builds LCL, FCL and air quotes, keeps each job and its documents on one board from booking to delivery, and keeps client history, instead of scattered email and Excel.
Product preview
Who it's for
Freight forwarders and consolidators across India handling import and export ocean and air shipments, from a small desk to a multi-branch forwarding house.
Core capabilities
- Lead capture from online enquiry forms, calls and walk-ins
- A sales pipeline that fits how you work
- Logged follow-ups and reminders for your team
- Estimates and invoices with GST and other taxes on each line
- Payment tracking with receipts
- A branded customer portal
- It keeps working offline on a weak signal.
CIPHER CRM has a purpose-built CRM for Freight Forwarding Companies (part of its Logistics & Transportation edition); trusted by 192+ Indian businesses, rated 4.8/5, with lead management, quotations, invoicing and reminders included in every plan.
Why a CRM
Why teams like yours need a CRM
See how CIPHER CRM solves this
Never lose a freight forwarding companies enquiry
Every enquiry from calls, online enquiry forms and walk-ins lands in one list, gets an owner, and gets followed up.
Follow up on time, every time
A reminder on each freight forwarding companies lead keeps it warm until they decide.
Quote and collect faster
Send branded quotes in minutes, turn a yes into an invoice, and see every overdue balance at a glance.
Finally track bookings and payment follow-ups
One progress board shows exactly where every deal stands, with the value sitting in each stage.
Keep freight forwarding companies customers for life
The full customer history stays with the business, not with whoever leaves.
Features
Everything your team needs
Twelve things that cover freight forwarding companies work from the first enquiry to the collected payment.
Freight Forwarding Companies CRM features and capabilities
Lead capture
Website forms drop enquiries straight in; calls and walk-ins take seconds to add.
Sales pipeline
Move every deal through clear, visible stages.
Follow-up reminders
Never miss a follow-up, renewal, or callback.
Quotations
Build branded quotes from saved item rates and share a link to accept online.
Team chat per customer
Every lead, customer, project and bill gets its own team chat.
Payment tracking
Record full or partial payments, with a PDF receipt for each one.
Works offline
Keeps working on a weak signal and syncs the moment you are back online.
Customer portal
Customers sign in to see their quotes, invoices, balances and projects.
Customer database
Keep every customer and contact in one searchable place.
Checklists
Tick off each step on the record and see progress without opening it.
Roles and access
Control what each person can view, create, edit and delete.
Calendar
Every due date, reminder and document date on one month or week view.
192+ Businesses in 31 industries
4.8/5 Average rating
92 Tools included
1-3 Days to go live
In practice
A day in your business with CIPHER CRM
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Product preview
A rate request comes in
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Trigger: A regular shipper asks for an FCL rate to Rotterdam.
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CIPHER CRM: It is logged as an enquiry, the line quotes are noted, and a branded rate goes back the same day.
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Outcome: The forwarder quotes faster than the desk down the road.
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Product preview
A shipment runs late
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Trigger: A booked container misses its connection.
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CIPHER CRM: The desk moves the job card to Delayed and rings the client with the new plan before anyone else does.
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Outcome: The client trusts you more, not less, when something slips.
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Product preview
A quiet enquiry
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Trigger: A promising export enquiry goes cold for a week.
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CIPHER CRM: The CRM reminds the executive to follow up.
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Outcome: The job is won instead of quietly lost.
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Questions, answered
Common questions
Question: 1
How does a CRM help Freight Forwarding Companies teams manage leads?
A CRM puts every freight forwarding companies enquiry from calls, online enquiry forms and walk-ins in one list, gives it a named owner, and reminds them to follow up, so nothing is missed and owners can track bookings and payment follow-ups as it happens.
Every freight forwarding companies lead is tagged by source, so you know which channels actually bring you business.
Question: 2
Which CRM is best for Freight Forwarding Companies in India?
For most Freight Forwarding Companies businesses in India, CIPHER CRM is a strong fit. It is India-first, works in the browser on any phone or laptop, is flat-priced with no per-user fees, and goes live in 1-3 days. Compare options against your own workflow before deciding.
CIPHER CRM: India-first, works on any device, flat pricing, live in 1-3 days.
Question: 3
Does a CRM help Freight Forwarding Companies teams follow up faster?
Yes. A reminder on every freight forwarding companies enquiry means it is followed up on time, not when someone remembers. Each call is logged on the lead with its outcome, so the whole team can see who was contacted last and when.
Pick a lead source once and its starter checklist is added to every new freight forwarding companies enquiry from that source.
Question: 4
How do Freight Forwarding Companies teams track quotations and payments?
Your team builds branded quotations from saved freight forwarding companies item rates, shares each one as a link the customer can accept or decline online, turns a yes into an invoice, and records full or partial payments as they come in.
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Quote in minutes, not hours -
See which freight forwarding companies quotes were accepted or declined -
Record payments against each invoice -
A live overdue flag on anything unpaid past its due date
Question: 5
Can Freight Forwarding Companies teams message customers from the CRM?
Yes, in a few ways. One click on a lead or contact opens a call, an email or a WhatsApp chat. Customers on your portal get their own support thread with your team. And every freight forwarding companies follow-up is logged on the record with an owner and a date for the next one.
Nothing about a freight forwarding companies customer lives in a personal phone; the whole story sits on their record, where the next person can pick it up.
Question: 6
How much does a Freight Forwarding Companies CRM cost in India?
CIPHER CRM uses flat pricing with no per-user fees, so a freight forwarding companies team can add every user for one predictable cost. What you pay depends on your team size and whether you pay quarterly or yearly, so call +91 97122 00017 for a quote and a free demo.
Two plans, Flexi and Growth. Both include unlimited staff and unlimited clients.
4.8 What Logistics teams say about CIPHER CRM
Most of our parties pay advance at loading and the balance once the POD comes back. Till then the bill sits at Partially Paid, and the overdue ones stand out, so I know which party needs a call.
K. Nallusamy Fleet Owner, ManagementNamakkal
Pickup requests come on calls, WhatsApp and our site, and the late-evening ones got missed. Now each sits on one list, marked with who took it.
Ayesha Quadri Senior Executive, BookingsHyderabad
Our delivery boys run the hill roads towards Shillong, where phones keep losing coverage between bends. They mark each drop in CIPHER CRM in their phone's browser, and anything entered in a dead patch syncs when the signal returns. The hub has stopped ringing them about every parcel.
Rupjyoti Bordoloi Hub In-charge, DispatchGuwahati
A CHA bill mixes our agency charges with a long list of reimbursements, and GST applies only to the agency part. I choose the tax for each row.
Heena Kripalani Billing Head, AccountsGandhidham
We had years of party lists and tanker trip sheets in Excel, and I was sure the changeover would eat up a month. CIPHER's team brought every sheet over without charging us, and the office was booking loads on it within three days.
Hemlata Chaturvedi Working Partner, ManagementMathura
When our marketing executive left, I thought the shipping lines and CHAs he handled would go with him. His follow-ups and the ground rent rates we had quoted were still sitting on each party's record, so his replacement picked up where he stopped.
Subhransu Swain Commercial Manager, SalesParadip
The numbers Where we stand today
92
Tools included
465
Sub-industries
99.9%
Uptime
1-3
Days to go live
Compare CIPHER CRM vs spreadsheets vs a generic CRM
| Criteria | CIPHER CRM | Spreadsheet | Generic CRM |
|---|---|---|---|
 Built for Freight Forwarding Companies | Pipeline stages, fields and item rates set up for freight forwarding companies | Whatever the last person set up | Generic sales pipeline you configure yourself |
 Helps you handle enquiries and repeat loads | Pipeline & reminders set up for it | Manual, easy to forget | Custom build or add-on |
 Lead capture | Straight in from your online enquiry forms | Copy-pasted by hand | Manual or paid add-on |
 Follow-ups | Reminders and logged follow-ups | Memory & sticky notes | Limited / extra cost |
 Conversation history | On the customer record | Personal phones | Varies |
 Quotations & invoicing | Built in, with GST and other taxes per line | Word / Excel templates | Add-on or none |
 Pricing model | Flat, unlimited users | Free but manual | Per-user fees |
 Weak signal | Works offline, syncs when back | Paper only | Varies |
 Onboarding speed | Live in 1-3 days | Immediate but chaotic | Weeks to months |
 India-based support | Hindi & English, included | None | Overseas / email only |
Decision
Best CRM for Freight Forwarding Companies businesses in India
For most Freight Forwarding Companies businesses in India, CIPHER CRM is a strong fit. It is India-first, works on any device, is flat-priced, and goes live in 1-3 days. Evaluate options against your own workflow before deciding.
-
Product preview
CIPHER CRM
India-first, flat-priced, works on any device, and built for how Indian teams actually work, the best fit for most.
-
Product preview
Generic global CRM
Powerful, but built for overseas sales; rupee billing with GST is often an add-on and per-user pricing adds up.
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Product preview
Spreadsheets & WhatsApp
Free and familiar, but leads slip, follow-ups are missed, and there is no single view of your pipeline or payments.
By the numbers
By the numbers
92
features included in every plan
ciphercrm.co
1-3 days
to go live with free migration
CIPHER onboarding
Methodology directional figures based on aggregated CIPHER CRM usage; actual results vary by team and workflow.
Connected
Works anywhere
On any phone
CIPHER CRM runs in the browser, so your freight forwarding companies team can add enquiries, update deals and raise quotes from a phone on site or on the road. It keeps working on a weak signal and syncs the moment the connection is back. Everything lands in the same pipeline the office sees, and your customers get a branded portal of their own.
Built in
- Online enquiry forms
- Customer portal
- Share links for quotes and bills
- Offline mode
- Your own web address
Product preview
Ready when you are
See CIPHER CRM in your workflow
Book a 20-minute demo, see it live, decide after.
No lock-in contract and no card needed - and 192+ Indian businesses already run on CIPHER CRM.
Switching
Moving your Freight Forwarding Companies data across
Switching is handled for you with free data migration - no spreadsheets to rebuild, no data left behind.
Product preview
What we migrate
- Contacts
- Quotes
- Enquiries
- Payment history
How long it takes
Most teams are live in 1-3 days without rebuilding a single spreadsheet. Your data stays encrypted, and you choose who sees what.
Success story
How a business like yours grew with CIPHER CRM
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The client
A Mumbai freight forwarder with a small sales desk, running quotes and jobs off email and Excel.
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The challenge
Rate requests got buried, shipment updates were manual, and the owner had no view of the open pipeline across executives.
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The result
Quotes go out the same day, clients get proactive updates, and the sales desk is finally visible to the owner.
Get started
How to set up CIPHER CRM in 4 steps
- Step: 1
Import your freight forwarding companies contacts & enquiries
We migrate your existing freight forwarding companies contacts, customers and open deals for free, so you rebuild nothing.
- Step: 2
Set up your pipeline & item rates
Your stages, fields and pricing are configured around how freight forwarding companies teams track bookings and payment follow-ups.
- Step: 3
Invite your team
Add your whole team with no per-user fees, and set who sees what by job role.
- Step: 4
Go live and start selling
Most freight forwarding companies teams are live within 1-3 days, with hands-on onboarding from our India-based team.
Success stories Loved by Logistics businesses across India
Hosiery and cycle-part exporters here ship through the dry port and want a freight rate the same day they ask. I send each estimate as a link, and the exporter says yes or no to it on that same page.
Ravneet Aulakh Pricing Head, SalesLudhiana
Many families we survey ask us to call back once they get the keys to their new flat. I set a reminder for the date they give.
Chaitra Gowda Move Coordinator, BookingsBengaluru
Month-end meant every seller ringing to ask what they owed us for pick-pack and returns. Each seller now has a portal login under our branding, and they check there which bills are settled and which have gone overdue, so those calls have mostly stopped.
Yogesh Kadyan Key Account Manager, SalesGurugram
Rake enquiries from steel and cement plants take weeks to close. On the pipeline board each enquiry sits in its stage, and every stage shows its total freight value, so I know where to spend my week.
Devendra Sahu Area Manager, MarketingRaipur
Each reefer load for the prawn processing plants needs the set temperature, vehicle number and seal number noted. We put a field for each of those on the load record, so when a plant rings, the office reads the details off the screen instead of phoning the driver.
Venkatapathi Raju Fleet Manager, OperationsBhimavaram
When a spice exporter's bank wants the BL copy, I open their record in CIPHER and it is right there under Documents, beside the shipping bill.
Lekshmi Pillai Accounts Manager, FinanceKochi
Consignments for Nepal and Bhutan used to run through one big WhatsApp group, where the papers got buried under forwards and good-morning messages. In the CRM the chat sits on each consignment's record, so a packing list or invoice dropped in there stays with that shipment.
Roshan Chhetri Manager, DocumentationSiliguri
Client studies run as projects in CIPHER, with tasks for the warehouse visits. Our analysts tick off checklist items, and I know where each study stands.
Madhura Paranjpe Founding Partner, ManagementPune
Every brand we handle has its own storage and dispatch rates, and I did not want those open to the whole floor. Our supervisors see only the brands they look after.
Irfan Momin General Manager, OperationsBhiwandi
Freight Forwarding Companies CRM frequently asked questions
Still thinking it over? Freight Forwarding Companies CRM - frequently asked questions
The things Indian business owners ask us most, answered straight.
What is the best CRM for Freight Forwarding Companies in India?
CIPHER CRM is a strong choice for Freight Forwarding Companies in India. It is India-first, with lead capture, a sales pipeline, follow-up reminders, quotations, invoicing and a customer portal in one place, flat-priced and live in 1-3 days. Compare it against your own workflow before you decide.
Which CRM works for Freight Forwarding Companies businesses?
A CRM that fits how Freight Forwarding Companies teams actually work, capturing enquiries from calls, online enquiry forms and walk-ins, reminding the team to follow up, and tracking quotes and payments in one place. CIPHER CRM is built this way for Indian businesses, with flat pricing and no per-user fees.
Does Freight Forwarding Companies CRM handle GST on invoices?
Yes. Every estimate and invoice can carry GST and any other tax on each line, with the customer's tax number printed on the document. Your team raises the bill, shares it as a link or PDF, and records payments against it without leaving the CRM.
How do Freight Forwarding Companies manage leads and follow-ups?
Every enquiry from calls, online enquiry forms and walk-ins lands in one list, gets assigned to a person, and carries a reminder for the next follow-up so nothing goes cold. Owners see each lead's stage on the progress board as it changes.
Is CIPHER CRM good for Freight Forwarding Companies businesses in India?
Yes. CIPHER CRM is used by 192+ businesses across India and suits teams like yours. It brings leads, follow-ups, quotations and payments into one India-first system, with flat pricing and go-live in 1-3 days. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
How much does a Freight Forwarding Companies CRM cost in India?
CIPHER CRM uses flat pricing with no per-user fees, so a freight forwarding companies team can add every user for one predictable cost. What you pay depends on your team size and whether you pay quarterly or yearly. Call +91 97122 00017 for a quote and a free demo.
Can a Freight Forwarding Companies team WhatsApp a customer from CIPHER CRM?
Yes. One click on a lead or contact opens a WhatsApp chat, a call or an email. The freight forwarding companies team logs each follow-up on the record and gets reminded before the next one, so no reply is lost in a personal phone.
Can a Freight Forwarding Companies team use CIPHER CRM on a phone?
Yes. CIPHER CRM runs in the browser on any phone, tablet or laptop, so your freight forwarding companies team can add enquiries, update deals and raise quotes on site or on the road. It keeps working on a weak signal and syncs when the connection is back, and your customers get a branded portal of their own.
How long does CIPHER CRM take to set up for Freight Forwarding Companies?
Most freight forwarding companies teams go live within 1-3 days. Setup includes free migration of your existing records, a pipeline configured around how you track bookings and payment follow-ups, and hands-on onboarding from our India-based team in Hindi and English.
Can I migrate my Freight Forwarding Companies data to CIPHER CRM?
Yes. Your existing freight forwarding companies contacts, customer history, past quotations and open deals are migrated for you at no extra cost, so nothing is rebuilt by hand and no enquiry is lost in the switch. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Is my Freight Forwarding Companies customer data secure?
Yes. Your freight forwarding companies records travel encrypted over HTTPS, sit behind access set by job role, with protection against password guessing, and are protected by regular backups on a platform built for 99.9% uptime. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Which CRM is best for a small Freight Forwarding Companies business?
For most small freight forwarding companies businesses in India, CIPHER CRM is a strong fit: flat-priced, works on any device, and live in 1-3 days with free setup. It is built to help you manage freight enquiries and quotations without adding admin work.
Quick assessment
How CRM-ready is your business?
Questions: 1/3
How do you track enquiries today?
Questions: 2/3
How often do follow-ups slip through?
Questions: 3/3
How big is your team?
You'd see fast value from a CRM built for how you work.
Most teams like yours go live in 1-3 days.
See your solution
Before you decide
Choosing a CRM for Freight Forwarding Companies
The right CRM for Freight Forwarding Companies is the one that matches how your team already sells - how enquiries arrive, who owns the follow-up, and how quotes turn into payments. Everything below is covered in depth on our guides.
Free resources
Free tools for Freight Forwarding Companies teams
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CRM ROI Calculator
See how many hours your team could save each week.
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Calculate time & cost savings - See your potential ROI
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CRM Readiness Quiz
Five quick questions to see if you're ready for a CRM.
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5 quick questions - Find gaps & opportunities
- Personalized readiness score
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CRM Buyer's Checklist
The key questions to ask any CRM vendor before you buy.
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Vendor evaluation checklist - Compare with confidence
- Make the right choice
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Onboarding slots are limited each month
Ready to grow your business?
Every day without a system is more leads lost. Book a free demo today. +91 97122 00017
Onboarding slots are limited each month, so book a demo this week to secure your setup.
Related
More Logistics & Transportation CRM solutions
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If your work spills across trades, keep the Best CRM for logistics in India guide open alongside this page - the CRM for road transport fleet in India covers the closest neighbouring line.
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Strip the label away and what this team actually runs on is a Lead management system joined to a Follow-up reminder software.
Also searched as: CRM for freight forwarding companies, CRM for freight forwarding companies in India, Freight forwarding companies CRM, CRM software for freight forwarding companies in India, Best CRM for freight forwarding companies in India, Freight forwarding companies CRM software, Freight forwarding lead management.
Sub-Industries
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Road Transport & Fleet Operators
crm for road transport fleet -
Warehousing & 3PL Providers
crm for warehousing 3pl -
Courier & Last-Mile Delivery
crm for courier last mile -
Customs Brokers & CHAs
crm for customs brokers cha -
Packers & Movers
crm for packers movers -
Cold Chain & Temperature Logistics
crm for cold chain logistics -
Air & Sea Freight Agents
crm for air sea freight -
Ecommerce Fulfilment Companies
crm for ecommerce fulfilment companies -
Cross-Border & Import Export Agents
crm for cross border import export -
Bulk & Tanker Transport Operators
crm for bulk tanker transport -
Express & Same-Day Delivery
crm for express same day delivery -
Supply Chain Consulting Firms
crm for supply chain consulting firms -
Rail Cargo & Logistics Companies
crm for rail cargo logistics -
Port Handling & CFS Operators
crm for port cfs
Features this team uses most: lead management software · crm reminders · invoicing software · estimate software · invoice payment tracking
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