Every field rep and every chemist, covered.
A sponsor sends a study enquiry, a proposal for a multi-site project needs building, and the pipeline of prospects has gone quiet. CIPHER CRM keeps every sponsor enquiry, proposal and project on one screen, made for how an Indian CRO really wins work.
CIPHER CRM is a purpose-built CRM for CROs and clinical research organisations, part of its Pharmaceuticals edition from CIPHER Craft Pvt. Ltd. (Rajkot, est. 2018). It captures sponsor and client enquiries, runs the proposal pipeline, tracks project stages and renewals, and keeps every conversation on one screen. Used by 192+ businesses across India, rated 4.8/5, with GST billing and a mobile app in every plan, and live in 1-3 days.
“Every cro & clinical research organisations enquiry now lands in one place. We stopped losing leads to slow follow-up.”
A sponsor enquiry needs several touchpoints over months, and it slips through the cracks.
Scoping notes and proposals are spread across email and drives, hard to pull together.
Follow-on and repeat projects from past sponsors are not chased.
Follow-ups with sponsor contacts stall between scoping calls and reviews.
The deal lives in one manager's inbox, so a departure puts the pipeline at risk.
CRO & Clinical Research Organisations enquiries scattered across notebooks, calls and WhatsApp
Every cro & clinical research organisations enquiry captured in one inbox and auto-assigned to an owner
Nobody is sure who was meant to manage distributors and orders
A named owner and a due date on every cro & clinical research organisations follow-up
Quotes rebuilt by hand and sent hours late
Branded, GST-ready quotes from saved rate cards in minutes
No single view of how you track enquiries and dispatch
Live pipeline, payments and balance-due on one dashboard
CRO & Clinical Research Organisations history walks out of the door when staff leave
Every deal, quote and note kept on the customer record
A CRO CRM is one place to run a longer B2B sale: it captures sponsor and client enquiries, moves each through scoping, proposal and negotiation, tracks the project pipeline and follow-on work, and keeps the full account history, instead of losing deals in email over a multi-month cycle.
CROs and clinical research organisations across India selling study, monitoring and research services to pharma sponsors and biotech clients, from a boutique CRO to a multi-site organisation.
Lead capture from calls, web forms and walk-ins; a sales pipeline that fits how you work; automated follow-ups and reminders; quotations and INR and GST-ready invoicing; payment tracking; a mobile app; and live owner dashboards.
CIPHER CRM has a purpose-built CRM for CRO & Clinical Research Organisations (part of its Pharmaceuticals edition); trusted by 192+ Indian businesses, rated 4.8/5, GST billing + follow-up reminders + a field app included in every plan.
Every enquiry from calls, web forms and walk-ins lands in one inbox, gets an owner, and gets followed up.
Automated reminders keep every cro & clinical research organisations lead warm until they decide.
Send branded, GST-ready quotes in minutes and chase balance payments automatically.
One dashboard shows exactly where every deal stands and what each person is working on today.
The full customer history stays with the business, not with whoever leaves.
Collect enquiries from calls, web forms and walk-ins automatically.
Move every deal through clear, visible stages.
Never miss a follow-up, renewal, or callback.
Build and send branded quotes from saved rate cards.
Log every conversation against the record today; WhatsApp messaging joins in the next release.
Record payments and chase balance dues automatically.
Run the full CRM from the Android app in the field.
See leads, revenue, and team performance live.
Keep every customer and contact in one searchable place.
Automate repetitive follow-ups and status updates.
Control what each user and branch can see and do.
SMS, email and website forms feed one inbox.
192+
businesses on CIPHER CRM
CIPHER Craft, 20264.8/5
average rating
192 reviews1-3 days
average go-live
CIPHER onboarding31
industries served
ciphercrm.coTrigger: A pharma sponsor asks about a multi-site study.
CIPHER CRM: It is captured with scope and stage, and scoping notes stay on the deal record.
Outcome: The multi-month sale is nurtured to close instead of forgotten after the first call.
Trigger: A submitted proposal sits with the sponsor with no reply.
CIPHER CRM: A follow-up reminder prompts a well-timed check-in.
Outcome: The deal moves forward rather than going cold.
Trigger: A sponsor from a past project has new work coming up.
CIPHER CRM: The CRM prompts a follow-up with the past project on record.
Outcome: The follow-on project comes to you first.
A CRM captures every cro & clinical research organisations enquiry from calls, web forms and walk-ins into one inbox, assigns it to a named owner, and reminds them to follow up, so nothing is missed and owners can track enquiries and dispatch in real time.
Every cro & clinical research organisations lead is tagged by source, so you know which channels actually bring you business.
For most CRO & Clinical Research Organisations businesses in India, CIPHER CRM is a strong fit. It is India-first, mobile-first, flat-priced with no per-user fees, and live in 1-3 days. Compare options against your own workflow before deciding.
| Option | Notes |
|---|---|
| CIPHER CRM | India-first, mobile-first, flat pricing, live in 1-3 days. |
Yes. Automated reminders mean every cro & clinical research organisations enquiry is followed up on time, not when someone remembers. Teams respond noticeably faster and far fewer enquiries go cold while waiting on a callback.
Set the follow-up sequence for cro & clinical research organisations leads once, and the CRM runs it for every new enquiry.
Your team builds branded, GST-ready quotations from saved cro & clinical research organisations rate cards, sends them by email or SMS, and tracks each one until it is accepted, then records payments and chases outstanding balances automatically.
WhatsApp Business messaging is on the next-phase roadmap. Today cro & clinical research organisations teams log every customer conversation against the record, put an owner and a date on the next follow-up, and send SMS and email from the CRM.
Nothing about a cro & clinical research organisations customer lives in a personal phone; the whole story sits on their record, ready for the day WhatsApp messaging goes live.
CIPHER CRM uses flat pricing with no per-user fees, so a cro & clinical research organisations team can add every user for one predictable cost. What you pay depends on your team size and the modules you enable, so call +91 97122 00017 for a quote and a free demo.
Two plans, Flexi and Growth. Both include unlimited staff and unlimited clients.
“Every cro & clinical research organisations enquiry now lands in one place. We stopped losing leads to slow follow-up.”
“Quoting from saved rate cards is the real win. We reply before the competition has opened their inbox.”
“The mobile app keeps our field team in sync, and balance-due reminders improved collections.”
“Setup took under a week with free migration, and we can finally track enquiries and dispatch without chasing anyone.”
| Criteria | CIPHER CRM | Generic CRM | Spreadsheet |
|---|---|---|---|
| Built for CRO & Clinical Research Organisations | Pipeline, fields and rate cards preset for cro & clinical research organisations | Generic sales pipeline you configure yourself | Whatever the last person set up |
| Helps you handle stock and payment follow-ups | Pipeline & reminders set up for it | Custom build or add-on | Manual, easy to forget |
| Lead capture | Auto from web forms & calls | Manual or paid add-on | Copy-pasted by hand |
| Follow-up automation | Built-in reminders & sequences | Limited / extra cost | Memory & sticky notes |
| Conversation history | On the customer record | Varies | Personal phones |
| Quotations & invoicing | INR + GST-ready, built in | Add-on or none | Word / Excel templates |
| Pricing model | Flat, unlimited users | Per-user fees | Free but manual |
| Mobile app | Mobile app included | Varies / paid | No |
| Onboarding speed | Live in 1-3 days | Weeks to months | Immediate but chaotic |
| India-based support | Hindi & English, included | Overseas / ticket-only | None |
For most CRO & Clinical Research Organisations businesses in India, CIPHER CRM is a strong fit. It is India-first, mobile-first, flat-priced, and live in 1-3 days. Evaluate options against your own workflow before deciding.
Methodology: directional figures based on aggregated CIPHER CRM usage; actual results vary by team and workflow.
The Android field app lets your cro & clinical research organisations team capture enquiries, update deals and raise quotes on site or on the road, and it keeps working on a weak signal. Everything lands in the same pipeline the office sees, and your customers get a client mobile app of their own.
Book a 20-minute demo, see it live, decide after.
Tell us about your business and our specialist, who has worked with 192+ similar teams, will tailor a live demo.
Tell us about your business in two minutes.
Within a few working hours, not days.
See CIPHER CRM running your exact workflow.
✓ No lock-in contract and no card needed - and 192+ Indian businesses already run on CIPHER CRM.
Your existing CRO & Clinical Research Organisations records - contacts, enquiries, quotes and payment history - are migrated for you, free. Most teams are live in 1-3 days without rebuilding a single spreadsheet. Your data stays encrypted and access-controlled.
A CRO selling study and monitoring services to pharma sponsors, tracking a long-cycle pipeline in email and spreadsheets.
Multi-month deals slipped, scoping was scattered, and repeat sponsors were not followed up.
They moved to CIPHER CRM: every enquiry on a deal record, scoping notes in one place, and follow-up reminders.
Fewer long-cycle deals lost, cleaner scoping, and more follow-on work from past sponsors.
We migrate your existing cro & clinical research organisations contacts, customers and open deals for free, so you rebuild nothing.
Your stages, fields and pricing are configured around how cro & clinical research organisations teams track enquiries and dispatch.
Add your whole team with no per-user fees, and set who sees what with role-based access.
Most cro & clinical research organisations teams are live within 1-3 days, with hands-on onboarding from our India-based team.
“Every cro & clinical research organisations enquiry now lands in one place. We stopped losing leads to slow follow-up.”
“Quoting from saved rate cards is the real win. We reply before the competition has opened their inbox.”
“The mobile app keeps our field team in sync, and balance-due reminders improved collections.”
“Setup took under a week with free migration, and we can finally track enquiries and dispatch without chasing anyone.”
“Automated follow-ups mean no enquiry goes cold. Our conversion has clearly improved.”
“We run multiple branches on one account now, and owners see performance from anywhere.”
“Hindi and English support meant our whole team was comfortable from day one.”
“Customer history stays with the business now, not with whoever leaves. Onboarding new staff is painless.”
CIPHER CRM is a strong choice for CRO & Clinical Research Organisations in India. It is India-first and mobile-first, with lead capture, a sales pipeline, follow-up reminders, GST-ready billing and a field app in one place, flat-priced and live in 1-3 days. Compare it against your own workflow before you decide.
A CRM that fits how CRO & Clinical Research Organisations teams actually work, capturing enquiries from calls, web forms and walk-ins, reminding the team to follow up, and tracking quotes and payments in one place. CIPHER CRM is built this way for Indian businesses, with flat pricing and no per-user fees.
GST-ready invoicing in INR is built into CIPHER CRM today, so your team raises compliant bills without leaving the CRM. WhatsApp Business messaging is planned for the next release phase; until it lands, conversations are logged on the customer record and SMS covers instant updates.
Every enquiry from calls, web forms and walk-ins lands in one inbox, gets assigned to a person, and triggers automatic follow-up reminders so nothing goes cold. Owners see each lead's stage in real time. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Yes. CIPHER CRM is used by 192+ businesses across India and suits teams like yours. It brings leads, follow-ups, quotations and payments into one India-first system, with flat pricing and go-live in 1-3 days. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
CIPHER CRM uses flat pricing with no per-user fees, so a cro & clinical research organisations team can add every user for one predictable cost. What you pay depends on your team size and the modules you switch on. Call +91 97122 00017 for a quote and a free demo.
WhatsApp Business messaging arrives in the next release phase. Right now a cro & clinical research organisations team logs each conversation on the customer record, gets reminded before every follow-up, and sends SMS from the CRM, so no reply is lost in a personal phone.
Yes. The Android field app lets your cro & clinical research organisations team capture enquiries, update deals and raise quotes on site or on the road, even on a weak signal, and your customers get a client mobile app of their own. Everything lands in the same pipeline the office sees.
Most cro & clinical research organisations teams go live within 1-3 days. Setup includes free migration of your existing records, a pipeline configured around how you track enquiries and dispatch, and hands-on onboarding from our India-based team in Hindi and English.
Yes. Your existing cro & clinical research organisations contacts, customer history, past quotations and open deals are migrated for you at no extra cost, so nothing is rebuilt by hand and no enquiry is lost in the switch. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Yes. Your cro & clinical research organisations records travel encrypted over HTTPS, sit behind role-based access with auto-logout on idle screens, and are protected by regular backups on a platform built for 99.9% uptime. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
For most small cro & clinical research organisations businesses in India, CIPHER CRM is a strong fit: flat-priced, mobile-first, and live in 1-3 days with free setup. It is built to help you manage distributors and orders without adding admin work.
How do you track enquiries today?
How often do follow-ups slip through?
How big is your team?
You'd see fast value from a CRM built for how you work. Most teams like yours go live in 1-3 days.
See your solution →The right CRM for CRO & Clinical Research Organisations is the one that matches how your team already sells - how enquiries arrive, who owns the follow-up, and how quotes turn into payments. Everything below is covered in depth on our guides.
The key questions to ask any CRM vendor before you buy.
Request the checklist →⏳ Onboarding slots are limited each month, so book a demo this week to secure your setup.
Every day without a system is more leads lost. Book a free demo today. ☎ +91 97122 00017
Comparing across the industry? See the best CRM for pharmaceuticals in India guide, or jump to the CRM for pharma distributors and stockists in India if that is closer to your line of work.
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Under the hood it is a CRM with lead enquiry management at the front and a CRM with follow up reminders at the back.
Features this team uses most: lead enquiry management software · follow up reminders software · invoice billing software · estimates quotations software · payment collection software
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