A distributor sends a long
A distributor sends a long generic list and the product-wise quote takes too long to build.
Generic Medicine Companies CRM
A CRM for Generic Drug Companies and Their Distributors
Every field rep and every chemist, covered.
A distributor wants generic rates for a brand list, and the rate sits with the owner for a day. A tender needs a compliant quote today, and the licence papers are in two inboxes. Repeat buyers are due to reorder, and no one can say who bought in March. Right now that runs across WhatsApp, calls and an Excel sheet only one person can read, and each buyer's credit is in the owner's head. CIPHER CRM puts every enquiry, quote, tender and reorder on one screen, made for how an Indian generic drug maker actually runs.
- 4.8/5
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192+ Indian businesses -
Trusted since 2018 -
India-first -
Works offline
CIPHER CRM is a purpose-built CRM for generic drug companies, part of its Pharmaceuticals edition from 🏢 CIPHER Craft Pvt. Ltd. (est. 2018).
📩 It captures distributor and tender enquiries, builds product-wise quotes, ✅ tracks each order through to invoice, and chases reorders, on one screen 🖥️.
Used by 192+ businesses across India, ⭐ rated 4.8/5, with GST on every invoice line, no per-user fees, and ⚡ live in 1-3 days.
Success stories What Pharmaceuticals teams say about CIPHER CRM
Before winter, distributors in Siliguri and Malda book our balms and cough syrups on the season's scheme. I make the estimate from our saved rates and share the link with them. Once they accept it online, one click turns those same lines into the invoice.
Rituparna Mitra Coordinator, DistributionKolkata
Sound familiar?
Running your business on spreadsheets and WhatsApp?
See how CIPHER CRM solves this
Tender enquiries need compliant quotes
Tender enquiries need compliant quotes fast, and pulling the details together is slow.
Rates vary by volume
Rates vary by volume and buyer and are not kept in one place for quick reference.
Repeat buyers are not chased
Repeat buyers are not chased for reorders, so recurring business leaks.
When a sales person leaves
When a sales person leaves, the buyer contacts and quote history walk out with him.
The difference From the old way to the CIPHER way
Make the switch - Book a Free Demo 
Generic Drug Companies enquiries scattered across notebooks, calls and WhatsApp
Every generic drug companies enquiry captured in one list with a named owner
Nobody is sure who was meant to manage distributors and orders
A named owner and a due date on every generic drug companies follow-up
Quotes rebuilt by hand and sent hours late
Branded quotes from saved item rates in minutes
No single view of how you track enquiries and quotations
A progress board with deal values, and a live overdue flag on unpaid bills
Generic Drug Companies history walks out of the door when staff leave
Every deal, quote and note kept on the customer record
Definition
What is a Generic Drug Companies CRM?
A generic drug company CRM is one place to run B2B sales: it captures distributor, institutional and tender enquiries, builds product-wise quotes against generic lists, tracks each order through to invoice, and chases reorders, instead of enquiries lost across email and phone.
Product preview
Who it's for
Generic drug companies across India selling to distributors, institutions and tender buyers, from a focused range maker to a broad-portfolio supplier shipping across states.
Core capabilities
- Lead capture from online enquiry forms, calls and walk-ins
- A sales pipeline that fits how you work
- Logged follow-ups and reminders for your team
- Estimates and invoices with GST and other taxes on each line
- Payment tracking with receipts
- A branded customer portal
- It keeps working offline on a weak signal.
CIPHER CRM has a purpose-built CRM for Generic Drug Companies (part of its Pharmaceuticals edition); trusted by 192+ Indian businesses, rated 4.8/5, with lead management, quotations, invoicing and reminders included in every plan.
Why a CRM
Why teams like yours need a CRM
See how CIPHER CRM solves this
Never lose a generic drug companies enquiry
Every enquiry from calls, online enquiry forms and walk-ins lands in one list, gets an owner, and gets followed up.
Follow up on time, every time
A reminder on each generic drug companies lead keeps it warm until they decide.
Quote and collect faster
Send branded quotes in minutes, turn a yes into an invoice, and see every overdue balance at a glance.
Finally track enquiries and quotations
One progress board shows exactly where every deal stands, with the value sitting in each stage.
Keep generic drug companies customers for life
The full customer history stays with the business, not with whoever leaves.
Features
Everything your team needs
Twelve things that cover generic drug companies work from the first enquiry to the collected payment.
Generic Drug Companies CRM features and capabilities
Lead capture
Website forms drop enquiries straight in; calls and walk-ins take seconds to add.
Sales pipeline
Move every deal through clear, visible stages.
Follow-up reminders
Never miss a follow-up, renewal, or callback.
Quotations
Build branded quotes from saved item rates and share a link to accept online.
Team chat per customer
Every lead, customer, project and bill gets its own team chat.
Payment tracking
Record full or partial payments, with a PDF receipt for each one.
Works offline
Keeps working on a weak signal and syncs the moment you are back online.
Customer portal
Customers sign in to see their quotes, invoices, balances and projects.
Customer database
Keep every customer and contact in one searchable place.
Checklists
Tick off each step on the record and see progress without opening it.
Roles and access
Control what each person can view, create, edit and delete.
Calendar
Every due date, reminder and document date on one month or week view.
192+ Businesses in 31 industries
4.8/5 Average rating
92 Tools included
1-3 Days to go live
In practice
A day in your business with CIPHER CRM
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Product preview
A generic list quote
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Trigger: A distributor sends a list of generics for a rate.
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CIPHER CRM: The enquiry is captured and a product-wise quote is built from the saved rate record.
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Outcome: A complete quote reaches the distributor before a rival responds.
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Product preview
A tender enquiry
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Trigger: An institutional tender asks for quotes on a generic basket.
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CIPHER CRM: It is logged with scope and stage, and a quote is assembled from templates.
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Outcome: A compliant, on-time quote reaches the buyer during shortlisting.
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Product preview
A reorder due
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Trigger: A regular buyer is near its usual reorder window.
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CIPHER CRM: A reminder set after the last order nudges the sales team, with that order on record.
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Outcome: The repeat order is secured instead of drifting to another supplier.
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Questions, answered
Common questions
Question: 1
How does a CRM help Generic Drug Companies teams manage leads?
A CRM puts every generic drug companies enquiry from calls, online enquiry forms and walk-ins in one list, gives it a named owner, and reminds them to follow up, so nothing is missed and owners can track enquiries and quotations as it happens.
Every generic drug companies lead is tagged by source, so you know which channels actually bring you business.
Question: 2
Which CRM is best for Generic Drug Companies in India?
For most Generic Drug Companies businesses in India, CIPHER CRM is a strong fit. It is India-first, works in the browser on any phone or laptop, is flat-priced with no per-user fees, and goes live in 1-3 days. Compare options against your own workflow before deciding.
CIPHER CRM: India-first, works on any device, flat pricing, live in 1-3 days.
Question: 3
Does a CRM help Generic Drug Companies teams follow up faster?
Yes. A reminder on every generic drug companies enquiry means it is followed up on time, not when someone remembers. Each call is logged on the lead with its outcome, so the whole team can see who was contacted last and when.
Pick a lead source once and its starter checklist is added to every new generic drug companies enquiry from that source.
Question: 4
How do Generic Drug Companies teams track quotations and payments?
Your team builds branded quotations from saved generic drug companies item rates, shares each one as a link the customer can accept or decline online, turns a yes into an invoice, and records full or partial payments as they come in.
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Quote in minutes, not hours -
See which generic drug companies quotes were accepted or declined -
Record payments against each invoice -
A live overdue flag on anything unpaid past its due date
Question: 5
Can Generic Drug Companies teams message customers from the CRM?
Yes, in a few ways. One click on a lead or contact opens a call, an email or a WhatsApp chat. Customers on your portal get their own support thread with your team. And every generic drug companies follow-up is logged on the record with an owner and a date for the next one.
Nothing about a generic drug companies customer lives in a personal phone; the whole story sits on their record, where the next person can pick it up.
Question: 6
How much does a Generic Drug Companies CRM cost in India?
CIPHER CRM uses flat pricing with no per-user fees, so a generic drug companies team can add every user for one predictable cost. What you pay depends on your team size and whether you pay quarterly or yearly, so call +91 97122 00017 for a quote and a free demo.
Two plans, Flexi and Growth. Both include unlimited staff and unlimited clients.
4.8 What Pharmaceuticals teams say about CIPHER CRM
My MRs used to send their DCR as a blurry WhatsApp photo late at night. Now they log each call on the doctor's record, with the next step.
Hemant Chouhan Regional Manager, SalesIndore
Former MRs ring all day about PCD monopoly rights in their district. Enquiries from our site's form drop into our lead list, and my team adds calls and WhatsApp chats. Each one gets an owner who calls back.
Gurleen Sandhu Joint Director, ManagementPanchkula
We supply chemists across upper Assam, and their drug licence copies sat in a steel almirah. Our billing staff now file each licence on the chemist's record in CIPHER, with its expiry date. Once it lapses we see a flag and hold that shop's orders till the renewal comes.
Rituraj Medhi Branch Manager, OperationsGuwahati
Short-expiry sutures and cannulas come back from nursing homes every month, and some of those nursing homes have no bill left open with us. I make out a credit note for each such return, log the refund under it, and the note turns Closed once the money is back.
Utkarsh Awasthi Credit Controller, AccountsLucknow
Each broiler farm's record has fields we set up for flock size, breed and vaccine schedule, so our rep checks which vaccine falls due before he drives out.
Kathir Velusamy Zonal Manager, MarketingPalladam
Gyms and dietitians often order whey protein with our ayurvedic capsules, and the bill has to show the right GST for each product. In CIPHER CRM each line takes its own tax. The invoice number runs in our financial-year series, and the PDF has our logo and my signature.
Gargi Phadke Founder and CEO, ManagementThane
The numbers Where we stand today
92
Tools included
465
Sub-industries
99.9%
Uptime
1-3
Days to go live
Compare CIPHER CRM vs spreadsheets vs a generic CRM
| Criteria | CIPHER CRM | Spreadsheet | Generic CRM |
|---|---|---|---|
 Built for Generic Drug Companies | Pipeline stages, fields and item rates set up for generic drug companies | Whatever the last person set up | Generic sales pipeline you configure yourself |
 Helps you handle orders and payment follow-ups | Pipeline & reminders set up for it | Manual, easy to forget | Custom build or add-on |
 Lead capture | Straight in from your online enquiry forms | Copy-pasted by hand | Manual or paid add-on |
 Follow-ups | Reminders and logged follow-ups | Memory & sticky notes | Limited / extra cost |
 Conversation history | On the customer record | Personal phones | Varies |
 Quotations & invoicing | Built in, with GST and other taxes per line | Word / Excel templates | Add-on or none |
 Pricing model | Flat, unlimited users | Free but manual | Per-user fees |
 Weak signal | Works offline, syncs when back | Paper only | Varies |
 Onboarding speed | Live in 1-3 days | Immediate but chaotic | Weeks to months |
 India-based support | Hindi & English, included | None | Overseas / email only |
Decision
Best CRM for Generic Drug Companies businesses in India
For most Generic Drug Companies businesses in India, CIPHER CRM is a strong fit. It is India-first, works on any device, is flat-priced, and goes live in 1-3 days. Evaluate options against your own workflow before deciding.
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Product preview
CIPHER CRM
India-first, flat-priced, works on any device, and built for how Indian teams actually work, the best fit for most.
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Product preview
Generic global CRM
Powerful, but built for overseas sales; rupee billing with GST is often an add-on and per-user pricing adds up.
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Product preview
Spreadsheets & WhatsApp
Free and familiar, but leads slip, follow-ups are missed, and there is no single view of your pipeline or payments.
By the numbers
By the numbers
92
features included in every plan
ciphercrm.co
1-3 days
to go live with free migration
CIPHER onboarding
Methodology directional figures based on aggregated CIPHER CRM usage; actual results vary by team and workflow.
Connected
Works anywhere
On any phone
CIPHER CRM runs in the browser, so your generic drug companies team can add enquiries, update deals and raise quotes from a phone on site or on the road. It keeps working on a weak signal and syncs the moment the connection is back. Everything lands in the same pipeline the office sees, and your customers get a branded portal of their own.
Built in
- Online enquiry forms
- Customer portal
- Share links for quotes and bills
- Offline mode
- Your own web address
Product preview
Ready when you are
See CIPHER CRM in your workflow
Book a 20-minute demo, see it live, decide after.
No lock-in contract and no card needed - and 192+ Indian businesses already run on CIPHER CRM.
Switching
Moving your Generic Drug Companies data across
Switching is handled for you with free data migration - no spreadsheets to rebuild, no data left behind.
Product preview
What we migrate
- Contacts
- Quotes
- Enquiries
- Payment history
How long it takes
Most teams are live in 1-3 days without rebuilding a single spreadsheet. Your data stays encrypted, and you choose who sees what.
Success story
How a business like yours grew with CIPHER CRM
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The client
A generic drug company selling to distributors and tender buyers, tracking enquiries in email and spreadsheets.
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The challenge
List quotes were slow, tender responses were assembled late, and reorders were missed.
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The result
Faster quotes, on-time tender responses, and more repeat orders from regular buyers.
Get started
How to set up CIPHER CRM in 4 steps
- Step: 1
Import your generic drug companies contacts & enquiries
We migrate your existing generic drug companies contacts, customers and open deals for free, so you rebuild nothing.
- Step: 2
Set up your pipeline & item rates
Your stages, fields and pricing are configured around how generic drug companies teams track enquiries and quotations.
- Step: 3
Invite your team
Add your whole team with no per-user fees, and set who sees what by job role.
- Step: 4
Go live and start selling
Most generic drug companies teams are live within 1-3 days, with hands-on onboarding from our India-based team.
Success stories Loved by Pharmaceuticals businesses across India
Before winter, distributors in Siliguri and Malda book our balms and cough syrups on the season's scheme. I make the estimate from our saved rates and share the link with them. Once they accept it online, one click turns those same lines into the invoice.
Rituparna Mitra Coordinator, DistributionKolkata
Formulators in Hyderabad buy our bulk drugs, and so do importers in Egypt and Vietnam. In CIPHER CRM the Cairo importer's quote comes out in dollars, while the formulators get GST bills in rupees.
Phanindra Varma Senior Manager, ExportsVisakhapatnam
In generics, expiry and breakage returns from stockists never stop. Every return gets its own credit note, which I apply to that stockist's open invoices.
Dhwani Pandya Deputy Manager, CommercialAhmedabad
Every CMC and calibration certificate for our infusion pumps is filed on the hospital's record with the date it lapses, so we quote the renewal before their biomedical engineer has to ask.
Ninad Kelkar General Manager, SalesPune
Sponsors kept emailing me to ask how their bioequivalence study was going. These days their project leads check our branded portal for the study and every invoice.
Harika Vemuri Project Manager, OperationsHyderabad
Some of our dispatch staff have written churna and asava orders by hand for years, so I expected trouble. CIPHER shifted our dealer and vaidya lists out of old Excel sheets at no charge, and their support walked each of them through the screens in Hindi.
Devesh Uniyal Working Partner, ManagementHaridwar
When one of our account managers resigned, I was worried about his oncology hospitals. Every oncologist meeting he had logged was right there on each hospital's record.
Sahana Hebbar National Head, Key AccountsBengaluru
Every insulin and vaccine consignment gets the same packing routine: gel packs conditioned, data logger switched on, box sealed. We open a task for each one, linked to the pharma client and carrying that checklist, and I can see how many are ticked before the reefer van leaves.
Subhransu Panda Shift In-charge, DispatchBhubaneswar
Plenty of our regulars buy sugar and BP tablets every month. Our counter staff put a reminder on each regular's record, due the week the strips run out, and our pharmacist rings them before they try another medical store.
Reshmi Kurian Cluster Manager, OperationsKochi
Generic Drug Companies CRM frequently asked questions
Still thinking it over? Generic Drug Companies CRM - frequently asked questions
The things Indian business owners ask us most, answered straight.
What is the best CRM for Generic Drug Companies in India?
CIPHER CRM is a strong choice for Generic Drug Companies in India. It is India-first, with lead capture, a sales pipeline, follow-up reminders, quotations, invoicing and a customer portal in one place, flat-priced and live in 1-3 days. Compare it against your own workflow before you decide.
Which CRM works for Generic Drug Companies businesses?
A CRM that fits how Generic Drug Companies teams actually work, capturing enquiries from calls, online enquiry forms and walk-ins, reminding the team to follow up, and tracking quotes and payments in one place. CIPHER CRM is built this way for Indian businesses, with flat pricing and no per-user fees.
Does Generic Drug Companies CRM handle GST on invoices?
Yes. Every estimate and invoice can carry GST and any other tax on each line, with the customer's tax number printed on the document. Your team raises the bill, shares it as a link or PDF, and records payments against it without leaving the CRM.
How do Generic Drug Companies manage leads and follow-ups?
Every enquiry from calls, online enquiry forms and walk-ins lands in one list, gets assigned to a person, and carries a reminder for the next follow-up so nothing goes cold. Owners see each lead's stage on the progress board as it changes.
Is CIPHER CRM good for Generic Drug Companies businesses in India?
Yes. CIPHER CRM is used by 192+ businesses across India and suits teams like yours. It brings leads, follow-ups, quotations and payments into one India-first system, with flat pricing and go-live in 1-3 days. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
How much does a Generic Drug Companies CRM cost in India?
CIPHER CRM uses flat pricing with no per-user fees, so a generic drug companies team can add every user for one predictable cost. What you pay depends on your team size and whether you pay quarterly or yearly. Call +91 97122 00017 for a quote and a free demo.
Can a Generic Drug Companies team WhatsApp a customer from CIPHER CRM?
Yes. One click on a lead or contact opens a WhatsApp chat, a call or an email. The generic drug companies team logs each follow-up on the record and gets reminded before the next one, so no reply is lost in a personal phone.
Can a Generic Drug Companies team use CIPHER CRM on a phone?
Yes. CIPHER CRM runs in the browser on any phone, tablet or laptop, so your generic drug companies team can add enquiries, update deals and raise quotes on site or on the road. It keeps working on a weak signal and syncs when the connection is back, and your customers get a branded portal of their own.
How long does CIPHER CRM take to set up for Generic Drug Companies?
Most generic drug companies teams go live within 1-3 days. Setup includes free migration of your existing records, a pipeline configured around how you track enquiries and quotations, and hands-on onboarding from our India-based team in Hindi and English. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Can I migrate my Generic Drug Companies data to CIPHER CRM?
Yes. Your existing generic drug companies contacts, customer history, past quotations and open deals are migrated for you at no extra cost, so nothing is rebuilt by hand and no enquiry is lost in the switch. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Is my Generic Drug Companies customer data secure?
Yes. Your generic drug companies records travel encrypted over HTTPS, sit behind access set by job role, with protection against password guessing, and are protected by regular backups on a platform built for 99.9% uptime. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Which CRM is best for a small Generic Drug Companies business?
For most small generic drug companies businesses in India, CIPHER CRM is a strong fit: flat-priced, works on any device, and live in 1-3 days with free setup. It is built to help you manage distributors and orders without adding admin work.
Quick assessment
How CRM-ready is your business?
Questions: 1/3
How do you track enquiries today?
Questions: 2/3
How often do follow-ups slip through?
Questions: 3/3
How big is your team?
You'd see fast value from a CRM built for how you work.
Most teams like yours go live in 1-3 days.
See your solution
Before you decide
Choosing a CRM for Generic Drug Companies
The right CRM for Generic Drug Companies is the one that matches how your team already sells - how enquiries arrive, who owns the follow-up, and how quotes turn into payments. Everything below is covered in depth on our guides.
Free resources
Free tools for Generic Drug Companies teams
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CRM ROI Calculator
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CRM Readiness Quiz
Five quick questions to see if you're ready for a CRM.
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5 quick questions - Find gaps & opportunities
- Personalized readiness score
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CRM Buyer's Checklist
The key questions to ask any CRM vendor before you buy.
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Vendor evaluation checklist - Compare with confidence
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Onboarding slots are limited each month
Ready to grow your business?
Every day without a system is more leads lost. Book a free demo today. +91 97122 00017
Onboarding slots are limited each month, so book a demo this week to secure your setup.
Related
More Pharmaceuticals CRM solutions
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Many teams start from the Best CRM for pharmaceuticals in India overview, then cross-check the CRM for pharma distributors and stockists in India before they commit.
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Day to day this edition works as a Lead management system first, with a Follow-up reminder software right beside it.
Also searched as: CRM for generic drug companies, CRM for generic drug companies in India, Generic drug companies CRM, CRM software for generic drug companies in India, Best CRM for generic drug companies in India, Generic drug companies CRM software, Generic drug lead management.
Sub-Industries
-
Pharma Distributors & Stockists
crm for pharma distributors and stockists -
Pharmaceutical Manufacturers
crm for pharma manufacturers -
Retail Pharmacy Chains
crm for pharmacy chains -
API & Bulk Drug Manufacturers
crm for api bulk drug -
Pharma Marketing & Promotion Companies
crm for pharma marketing and promotion companies -
Medical Device Manufacturers
crm for medical device mfg -
OTC & Consumer Healthcare Brands
crm for otc consumer health -
Nutraceutical & Supplement Brands
crm for nutraceuticals supplements -
Hospital Supply & Surgical Distributors
crm for hospital surgical supply -
Ayurveda & Herbal Medicine Mfg
crm for ayurveda herbal mfg -
Veterinary Pharma Companies
crm for veterinary pharma companies -
CRO & Clinical Research Organisations
crm for cro clinical research -
Cold Chain Pharma Logistics
crm for pharma cold chain -
Biosimilar & Biotech Companies
crm for biosimilar biotech
Features this team uses most: lead management software · crm reminders · invoicing software · estimate software · invoice payment tracking
← All pharmaceuticals crm solutions crm by industry crm features
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