From demo to renewal, one pipeline.
An RFP for a support process lands, a client acquisition deal runs through several rounds, and a running contract is up for its annual renewal. CIPHER CRM keeps every enquiry, RFP and contract on one screen, made for how an Indian BPO and ITES company really sells.
CIPHER CRM is a purpose-built CRM for BPO and IT-enabled services companies, part of its Technology edition from CIPHER Craft Pvt. Ltd. (Rajkot, est. 2018). It captures client enquiries and RFPs, tracks the pitch-to-close pipeline, sends proposals, follows up on long cycles and renews contracts, on one screen. Used by 192+ businesses across India, rated 4.8/5, with GST billing and a mobile app in every plan, and live in 1-3 days.
“Every bpo & it-enabled services enquiry now lands in one place. We stopped losing leads to slow follow-up.”
An RFP arrives with a short deadline and the proposal is pulled together from scattered documents.
A large prospect is engaged by several people with no single view of the account.
Annual contract renewals creep up and get chased at the last minute.
Follow-ups with procurement and process owners slip between rounds.
The relationship sits in one manager's inbox, so a resignation puts the account at risk.
BPO & IT-Enabled Services enquiries scattered across notebooks, calls and WhatsApp
Every bpo & it-enabled services enquiry captured in one inbox and auto-assigned to an owner
Nobody is sure who was meant to manage leads and product demos
A named owner and a due date on every bpo & it-enabled services follow-up
Quotes rebuilt by hand and sent hours late
Branded, GST-ready quotes from saved rate cards in minutes
No single view of how you track proposals and follow-ups
Live pipeline, payments and balance-due on one dashboard
BPO & IT-Enabled Services history walks out of the door when staff leave
Every deal, quote and note kept on the customer record
A BPO and ITES CRM is one place to run client acquisition: it captures enquiries and RFPs from prospective clients, moves each through pitch, proposal and negotiation, tracks contract renewal dates, and keeps every conversation on record, instead of RFPs lost in email threads.
BPO and IT-enabled services companies across India providing support, back-office and process outsourcing, from a mid-sized center to a multi-location firm with a client acquisition team.
Lead capture from calls, web forms and walk-ins; a sales pipeline that fits how you work; automated follow-ups and reminders; quotations and INR and GST-ready invoicing; payment tracking; a mobile app; and live owner dashboards.
CIPHER CRM has a purpose-built CRM for BPO & IT-Enabled Services (ITES) (part of its Technology edition); trusted by 192+ Indian businesses, rated 4.8/5, GST billing + follow-up reminders + a field app included in every plan.
Every enquiry from calls, web forms and walk-ins lands in one inbox, gets an owner, and gets followed up.
Automated reminders keep every bpo & it-enabled services lead warm until they decide.
Send branded, GST-ready quotes in minutes and chase balance payments automatically.
One dashboard shows exactly where every deal stands and what each person is working on today.
The full customer history stays with the business, not with whoever leaves.
Collect enquiries from calls, web forms and walk-ins automatically.
Move every deal through clear, visible stages.
Never miss a follow-up, renewal, or callback.
Build and send branded quotes from saved rate cards.
Log every conversation against the record today; WhatsApp messaging joins in the next release.
Record payments and chase balance dues automatically.
Run the full CRM from the Android app in the field.
See leads, revenue, and team performance live.
Keep every customer and contact in one searchable place.
Automate repetitive follow-ups and status updates.
Control what each user and branch can see and do.
SMS, email and website forms feed one inbox.
192+
businesses on CIPHER CRM
CIPHER Craft, 20264.8/5
average rating
192 reviews1-3 days
average go-live
CIPHER onboarding31
industries served
ciphercrm.coTrigger: A company floats an RFP to outsource a support process.
CIPHER CRM: It is captured with scope and stage, and a proposal is built from saved templates.
Outcome: A sharp, on-time proposal reaches the client while it is still shortlisting.
Trigger: A running outsourcing contract is due for its annual renewal.
CIPHER CRM: The CRM flags it early and shows the account owner the scope and value on record.
Outcome: The renewal is negotiated calmly, not in a panic the week it expires.
Trigger: A procurement contact goes silent after the commercial round.
CIPHER CRM: A scheduled follow-up prompts a call at the right moment.
Outcome: The deal stays alive instead of drifting to a rival.
A CRM captures every bpo & it-enabled services enquiry from calls, web forms and walk-ins into one inbox, assigns it to a named owner, and reminds them to follow up, so nothing is missed and owners can track proposals and follow-ups in real time.
Every bpo & it-enabled services lead is tagged by source, so you know which channels actually bring you business.
For most BPO & IT-Enabled Services (ITES) businesses in India, CIPHER CRM is a strong fit. It is India-first, mobile-first, flat-priced with no per-user fees, and live in 1-3 days. Compare options against your own workflow before deciding.
| Option | Notes |
|---|---|
| CIPHER CRM | India-first, mobile-first, flat pricing, live in 1-3 days. |
Yes. Automated reminders mean every bpo & it-enabled services enquiry is followed up on time, not when someone remembers. Teams respond noticeably faster and far fewer enquiries go cold while waiting on a callback.
Set the follow-up sequence for bpo & it-enabled services leads once, and the CRM runs it for every new enquiry.
Your team builds branded, GST-ready quotations from saved bpo & it-enabled services rate cards, sends them by email or SMS, and tracks each one until it is accepted, then records payments and chases outstanding balances automatically.
WhatsApp Business messaging is on the next-phase roadmap. Today bpo & it-enabled services teams log every customer conversation against the record, put an owner and a date on the next follow-up, and send SMS and email from the CRM.
Nothing about a bpo & it-enabled services customer lives in a personal phone; the whole story sits on their record, ready for the day WhatsApp messaging goes live.
CIPHER CRM uses flat pricing with no per-user fees, so a bpo & it-enabled services team can add every user for one predictable cost. What you pay depends on your team size and the modules you enable, so call +91 97122 00017 for a quote and a free demo.
Two plans, Flexi and Growth. Both include unlimited staff and unlimited clients.
“Every bpo & it-enabled services enquiry now lands in one place. We stopped losing leads to slow follow-up.”
“Quoting from saved rate cards is the real win. We reply before the competition has opened their inbox.”
“The mobile app keeps our field team in sync, and balance-due reminders improved collections.”
“Setup took under a week with free migration, and we can finally track proposals and follow-ups without chasing anyone.”
| Criteria | CIPHER CRM | Generic CRM | Spreadsheet |
|---|---|---|---|
| Built for BPO & IT-Enabled Services | Pipeline, fields and rate cards preset for bpo & it-enabled services | Generic sales pipeline you configure yourself | Whatever the last person set up |
| Helps you handle enquiries and onboarding | Pipeline & reminders set up for it | Custom build or add-on | Manual, easy to forget |
| Lead capture | Auto from web forms & calls | Manual or paid add-on | Copy-pasted by hand |
| Follow-up automation | Built-in reminders & sequences | Limited / extra cost | Memory & sticky notes |
| Conversation history | On the customer record | Varies | Personal phones |
| Quotations & invoicing | INR + GST-ready, built in | Add-on or none | Word / Excel templates |
| Pricing model | Flat, unlimited users | Per-user fees | Free but manual |
| Mobile app | Mobile app included | Varies / paid | No |
| Onboarding speed | Live in 1-3 days | Weeks to months | Immediate but chaotic |
| India-based support | Hindi & English, included | Overseas / ticket-only | None |
For most BPO & IT-Enabled Services (ITES) businesses in India, CIPHER CRM is a strong fit. It is India-first, mobile-first, flat-priced, and live in 1-3 days. Evaluate options against your own workflow before deciding.
Methodology: directional figures based on aggregated CIPHER CRM usage; actual results vary by team and workflow.
The Android field app lets your bpo & it-enabled services team capture enquiries, update deals and raise quotes on site or on the road, and it keeps working on a weak signal. Everything lands in the same pipeline the office sees, and your customers get a client mobile app of their own.
Book a 20-minute demo, see it live, decide after.
Tell us about your business and our specialist, who has worked with 192+ similar teams, will tailor a live demo.
Tell us about your business in two minutes.
Within a few working hours, not days.
See CIPHER CRM running your exact workflow.
✓ No lock-in contract and no card needed - and 192+ Indian businesses already run on CIPHER CRM.
Your existing BPO & IT-Enabled Services (ITES) records - contacts, enquiries, quotes and payment history - are migrated for you, free. Most teams are live in 1-3 days without rebuilding a single spreadsheet. Your data stays encrypted and access-controlled.
A BPO and ITES firm providing back-office services, running client acquisition on email and spreadsheets.
RFPs were answered slowly, large accounts had no single view, and renewals were chased late.
They moved to CIPHER CRM: RFPs captured in one place, proposals from templates, every account on record, and renewal reminders.
Faster RFP turnaround, a clear view of each account, and contract renewals handled well ahead of expiry.
We migrate your existing bpo & it-enabled services contacts, customers and open deals for free, so you rebuild nothing.
Your stages, fields and pricing are configured around how bpo & it-enabled services teams track proposals and follow-ups.
Add your whole team with no per-user fees, and set who sees what with role-based access.
Most bpo & it-enabled services teams are live within 1-3 days, with hands-on onboarding from our India-based team.
“Every bpo & it-enabled services enquiry now lands in one place. We stopped losing leads to slow follow-up.”
“Quoting from saved rate cards is the real win. We reply before the competition has opened their inbox.”
“The mobile app keeps our field team in sync, and balance-due reminders improved collections.”
“Setup took under a week with free migration, and we can finally track proposals and follow-ups without chasing anyone.”
“Automated follow-ups mean no enquiry goes cold. Our conversion has clearly improved.”
“We run multiple branches on one account now, and owners see performance from anywhere.”
“Hindi and English support meant our whole team was comfortable from day one.”
“Customer history stays with the business now, not with whoever leaves. Onboarding new staff is painless.”
CIPHER CRM is a strong choice for BPO & IT-Enabled Services (ITES) in India. It is India-first and mobile-first, with lead capture, a sales pipeline, follow-up reminders, GST-ready billing and a field app in one place, flat-priced and live in 1-3 days. Compare it against your own workflow before you decide.
A CRM that fits how BPO & IT-Enabled Services teams actually work, capturing enquiries from calls, web forms and walk-ins, reminding the team to follow up, and tracking quotes and payments in one place. CIPHER CRM is built this way for Indian businesses, with flat pricing and no per-user fees.
GST-ready invoicing in INR is built into CIPHER CRM today, so your team raises compliant bills without leaving the CRM. WhatsApp Business messaging is planned for the next release phase; until it lands, conversations are logged on the customer record and SMS covers instant updates.
Every enquiry from calls, web forms and walk-ins lands in one inbox, gets assigned to a person, and triggers automatic follow-up reminders so nothing goes cold. Owners see each lead's stage in real time. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Yes. CIPHER CRM is used by 192+ businesses across India and suits teams like yours. It brings leads, follow-ups, quotations and payments into one India-first system, with flat pricing and go-live in 1-3 days. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
CIPHER CRM uses flat pricing with no per-user fees, so a bpo & it-enabled services team can add every user for one predictable cost. What you pay depends on your team size and the modules you switch on. Call +91 97122 00017 for a quote and a free demo.
WhatsApp Business messaging arrives in the next release phase. Right now a bpo & it-enabled services team logs each conversation on the customer record, gets reminded before every follow-up, and sends SMS from the CRM, so no reply is lost in a personal phone.
Yes. The Android field app lets your bpo & it-enabled services team capture enquiries, update deals and raise quotes on site or on the road, even on a weak signal, and your customers get a client mobile app of their own. Everything lands in the same pipeline the office sees.
Most bpo & it-enabled services teams go live within 1-3 days. Setup includes free migration of your existing records, a pipeline configured around how you track proposals and follow-ups, and hands-on onboarding from our India-based team in Hindi and English.
Yes. Your existing bpo & it-enabled services contacts, customer history, past quotations and open deals are migrated for you at no extra cost, so nothing is rebuilt by hand and no enquiry is lost in the switch. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Yes. Your bpo & it-enabled services records travel encrypted over HTTPS, sit behind role-based access with auto-logout on idle screens, and are protected by regular backups on a platform built for 99.9% uptime. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
For most small bpo & it-enabled services businesses in India, CIPHER CRM is a strong fit: flat-priced, mobile-first, and live in 1-3 days with free setup. It is built to help you manage leads and product demos without adding admin work.
How do you track enquiries today?
How often do follow-ups slip through?
How big is your team?
You'd see fast value from a CRM built for how you work. Most teams like yours go live in 1-3 days.
See your solution →The right CRM for BPO & IT-Enabled Services (ITES) is the one that matches how your team already sells - how enquiries arrive, who owns the follow-up, and how quotes turn into payments. Everything below is covered in depth on our guides.
The key questions to ask any CRM vendor before you buy.
Request the checklist →⏳ Onboarding slots are limited each month, so book a demo this week to secure your setup.
Every day without a system is more leads lost. Book a free demo today. ☎ +91 97122 00017
Many teams start from the best CRM for technology in India overview, then cross-check the CRM for saas software in India before they commit.
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Ask what gets opened every morning and the answer is plain: a CRM with lead enquiry management, with a CRM with follow up reminders close behind.
Features this team uses most: lead enquiry management software · follow up reminders software · invoice billing software · estimates quotations software · payment collection software