From demo to renewal, one pipeline.
An enquiry for a custom app comes in through the website, a prospect wants a scope and estimate, and a delivered project could turn into a support retainer. CIPHER CRM keeps every enquiry, proposal and retainer on one screen, made for how an Indian IT services company really sells.
CIPHER CRM is a purpose-built CRM for IT services and software development companies, part of its Technology edition from CIPHER Craft Pvt. Ltd. (Rajkot, est. 2018). It captures project enquiries, tracks the scoping-to-close pipeline, sends proposals and estimates, follows up on long cycles and renews retainers, on one screen. Used by 192+ businesses across India, rated 4.8/5, with GST billing and a mobile app in every plan, and live in 1-3 days.
“Every it services & software development enquiry now lands in one place. We stopped losing leads to slow follow-up.”
A project enquiry lands and the scope and estimate take days, so a faster firm wins it.
Proposals and past estimates are scattered across email and drives at quoting time.
A delivered project ends and the client is never followed up for a support retainer.
Follow-ups on long, multi-touch enquiries stall while the team is heads-down on delivery.
When a BD person leaves, the client relationships and enquiry history walk out with them.
IT Services & Software Development enquiries scattered across notebooks, calls and WhatsApp
Every it services & software development enquiry captured in one inbox and auto-assigned to an owner
Nobody is sure who was meant to manage leads and product demos
A named owner and a due date on every it services & software development follow-up
Quotes rebuilt by hand and sent hours late
Branded, GST-ready quotes from saved rate cards in minutes
No single view of how you track proposals and follow-ups
Live pipeline, payments and balance-due on one dashboard
IT Services & Software Development history walks out of the door when staff leave
Every deal, quote and note kept on the customer record
An IT services CRM is one place to win project work: it captures enquiries from the website, referrals and calls, moves each through scoping, proposal and negotiation, tracks retainer and support renewals, and keeps every conversation on record, instead of losing deals in email threads.
IT services and software development companies across India building custom software for clients, from a small dev shop to a mid-sized firm with a business development team.
Lead capture from calls, web forms and walk-ins; a sales pipeline that fits how you work; automated follow-ups and reminders; quotations and INR and GST-ready invoicing; payment tracking; a mobile app; and live owner dashboards.
CIPHER CRM has a purpose-built CRM for IT Services & Software Development (part of its Technology edition); trusted by 192+ Indian businesses, rated 4.8/5, GST billing + follow-up reminders + a field app included in every plan.
Every enquiry from calls, web forms and walk-ins lands in one inbox, gets an owner, and gets followed up.
Automated reminders keep every it services & software development lead warm until they decide.
Send branded, GST-ready quotes in minutes and chase balance payments automatically.
One dashboard shows exactly where every deal stands and what each person is working on today.
The full customer history stays with the business, not with whoever leaves.
Collect enquiries from calls, web forms and walk-ins automatically.
Move every deal through clear, visible stages.
Never miss a follow-up, renewal, or callback.
Build and send branded quotes from saved rate cards.
Log every conversation against the record today; WhatsApp messaging joins in the next release.
Record payments and chase balance dues automatically.
Run the full CRM from the Android app in the field.
See leads, revenue, and team performance live.
Keep every customer and contact in one searchable place.
Automate repetitive follow-ups and status updates.
Control what each user and branch can see and do.
SMS, email and website forms feed one inbox.
192+
businesses on CIPHER CRM
CIPHER Craft, 20264.8/5
average rating
192 reviews1-3 days
average go-live
CIPHER onboarding31
industries served
ciphercrm.coTrigger: A company asks for a quote to build a custom internal tool.
CIPHER CRM: It is captured with the requirement and stage, and a scoped proposal is prepared and sent.
Outcome: You respond with an estimate before a competing firm finishes its call.
Trigger: A project you delivered is nearing handover.
CIPHER CRM: The CRM prompts a follow-up to pitch an ongoing support retainer, with the project on record.
Outcome: The client signs a retainer instead of the relationship going quiet after delivery.
Trigger: A promising enquiry goes silent after the scoping call.
CIPHER CRM: A follow-up reminder nudges the BD executive to check in.
Outcome: The deal is chased and won rather than forgotten.
A CRM captures every it services & software development enquiry from calls, web forms and walk-ins into one inbox, assigns it to a named owner, and reminds them to follow up, so nothing is missed and owners can track proposals and follow-ups in real time.
Every it services & software development lead is tagged by source, so you know which channels actually bring you business.
For most IT Services & Software Development businesses in India, CIPHER CRM is a strong fit. It is India-first, mobile-first, flat-priced with no per-user fees, and live in 1-3 days. Compare options against your own workflow before deciding.
| Option | Notes |
|---|---|
| CIPHER CRM | India-first, mobile-first, flat pricing, live in 1-3 days. |
Yes. Automated reminders mean every it services & software development enquiry is followed up on time, not when someone remembers. Teams respond noticeably faster and far fewer enquiries go cold while waiting on a callback.
Set the follow-up sequence for it services & software development leads once, and the CRM runs it for every new enquiry.
Your team builds branded, GST-ready quotations from saved it services & software development rate cards, sends them by email or SMS, and tracks each one until it is accepted, then records payments and chases outstanding balances automatically.
WhatsApp Business messaging is on the next-phase roadmap. Today it services & software development teams log every customer conversation against the record, put an owner and a date on the next follow-up, and send SMS and email from the CRM.
Nothing about a it services & software development customer lives in a personal phone; the whole story sits on their record, ready for the day WhatsApp messaging goes live.
CIPHER CRM uses flat pricing with no per-user fees, so a it services & software development team can add every user for one predictable cost. What you pay depends on your team size and the modules you enable, so call +91 97122 00017 for a quote and a free demo.
Two plans, Flexi and Growth. Both include unlimited staff and unlimited clients.
“Every it services & software development enquiry now lands in one place. We stopped losing leads to slow follow-up.”
“Quoting from saved rate cards is the real win. We reply before the competition has opened their inbox.”
“The mobile app keeps our field team in sync, and balance-due reminders improved collections.”
“Setup took under a week with free migration, and we can finally track proposals and follow-ups without chasing anyone.”
| Criteria | CIPHER CRM | Generic CRM | Spreadsheet |
|---|---|---|---|
| Built for IT Services & Software Development | Pipeline, fields and rate cards preset for it services & software development | Generic sales pipeline you configure yourself | Whatever the last person set up |
| Helps you handle enquiries and onboarding | Pipeline & reminders set up for it | Custom build or add-on | Manual, easy to forget |
| Lead capture | Auto from web forms & calls | Manual or paid add-on | Copy-pasted by hand |
| Follow-up automation | Built-in reminders & sequences | Limited / extra cost | Memory & sticky notes |
| Conversation history | On the customer record | Varies | Personal phones |
| Quotations & invoicing | INR + GST-ready, built in | Add-on or none | Word / Excel templates |
| Pricing model | Flat, unlimited users | Per-user fees | Free but manual |
| Mobile app | Mobile app included | Varies / paid | No |
| Onboarding speed | Live in 1-3 days | Weeks to months | Immediate but chaotic |
| India-based support | Hindi & English, included | Overseas / ticket-only | None |
For most IT Services & Software Development businesses in India, CIPHER CRM is a strong fit. It is India-first, mobile-first, flat-priced, and live in 1-3 days. Evaluate options against your own workflow before deciding.
Methodology: directional figures based on aggregated CIPHER CRM usage; actual results vary by team and workflow.
The Android field app lets your it services & software development team capture enquiries, update deals and raise quotes on site or on the road, and it keeps working on a weak signal. Everything lands in the same pipeline the office sees, and your customers get a client mobile app of their own.
Book a 20-minute demo, see it live, decide after.
Tell us about your business and our specialist, who has worked with 192+ similar teams, will tailor a live demo.
Tell us about your business in two minutes.
Within a few working hours, not days.
See CIPHER CRM running your exact workflow.
✓ No lock-in contract and no card needed - and 192+ Indian businesses already run on CIPHER CRM.
Your existing IT Services & Software Development records - contacts, enquiries, quotes and payment history - are migrated for you, free. Most teams are live in 1-3 days without rebuilding a single spreadsheet. Your data stays encrypted and access-controlled.
An IT services firm building custom software for clients, tracking enquiries in email and a shared sheet.
Scoping was slow, proposals were scattered, and delivered clients were rarely converted to retainers.
They moved to CIPHER CRM: one enquiry inbox, a scoping-to-close pipeline, proposals on record, and retainer follow-ups.
Faster estimates, cleaner proposals, and more delivered projects turned into ongoing retainers.
We migrate your existing it services & software development contacts, customers and open deals for free, so you rebuild nothing.
Your stages, fields and pricing are configured around how it services & software development teams track proposals and follow-ups.
Add your whole team with no per-user fees, and set who sees what with role-based access.
Most it services & software development teams are live within 1-3 days, with hands-on onboarding from our India-based team.
“Every it services & software development enquiry now lands in one place. We stopped losing leads to slow follow-up.”
“Quoting from saved rate cards is the real win. We reply before the competition has opened their inbox.”
“The mobile app keeps our field team in sync, and balance-due reminders improved collections.”
“Setup took under a week with free migration, and we can finally track proposals and follow-ups without chasing anyone.”
“Automated follow-ups mean no enquiry goes cold. Our conversion has clearly improved.”
“We run multiple branches on one account now, and owners see performance from anywhere.”
“Hindi and English support meant our whole team was comfortable from day one.”
“Customer history stays with the business now, not with whoever leaves. Onboarding new staff is painless.”
CIPHER CRM is a strong choice for IT Services & Software Development in India. It is India-first and mobile-first, with lead capture, a sales pipeline, follow-up reminders, GST-ready billing and a field app in one place, flat-priced and live in 1-3 days. Compare it against your own workflow before you decide.
A CRM that fits how IT Services & Software Development teams actually work, capturing enquiries from calls, web forms and walk-ins, reminding the team to follow up, and tracking quotes and payments in one place. CIPHER CRM is built this way for Indian businesses, with flat pricing and no per-user fees.
GST-ready invoicing in INR is built into CIPHER CRM today, so your team raises compliant bills without leaving the CRM. WhatsApp Business messaging is planned for the next release phase; until it lands, conversations are logged on the customer record and SMS covers instant updates.
Every enquiry from calls, web forms and walk-ins lands in one inbox, gets assigned to a person, and triggers automatic follow-up reminders so nothing goes cold. Owners see each lead's stage in real time. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Yes. CIPHER CRM is used by 192+ businesses across India and suits teams like yours. It brings leads, follow-ups, quotations and payments into one India-first system, with flat pricing and go-live in 1-3 days. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
CIPHER CRM uses flat pricing with no per-user fees, so a it services & software development team can add every user for one predictable cost. What you pay depends on your team size and the modules you switch on. Call +91 97122 00017 for a quote and a free demo.
WhatsApp Business messaging arrives in the next release phase. Right now a it services & software development team logs each conversation on the customer record, gets reminded before every follow-up, and sends SMS from the CRM, so no reply is lost in a personal phone.
Yes. The Android field app lets your it services & software development team capture enquiries, update deals and raise quotes on site or on the road, even on a weak signal, and your customers get a client mobile app of their own. Everything lands in the same pipeline the office sees.
Most it services & software development teams go live within 1-3 days. Setup includes free migration of your existing records, a pipeline configured around how you track proposals and follow-ups, and hands-on onboarding from our India-based team in Hindi and English.
Yes. Your existing it services & software development contacts, customer history, past quotations and open deals are migrated for you at no extra cost, so nothing is rebuilt by hand and no enquiry is lost in the switch. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Yes. Your it services & software development records travel encrypted over HTTPS, sit behind role-based access with auto-logout on idle screens, and are protected by regular backups on a platform built for 99.9% uptime. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
For most small it services & software development businesses in India, CIPHER CRM is a strong fit: flat-priced, mobile-first, and live in 1-3 days with free setup. It is built to help you manage leads and product demos without adding admin work.
How do you track enquiries today?
How often do follow-ups slip through?
How big is your team?
You'd see fast value from a CRM built for how you work. Most teams like yours go live in 1-3 days.
See your solution →The right CRM for IT Services & Software Development is the one that matches how your team already sells - how enquiries arrive, who owns the follow-up, and how quotes turn into payments. Everything below is covered in depth on our guides.
The key questions to ask any CRM vendor before you buy.
Request the checklist →⏳ Onboarding slots are limited each month, so book a demo this week to secure your setup.
Every day without a system is more leads lost. Book a free demo today. ☎ +91 97122 00017
Still mapping the field? The best CRM for technology in India roundup ranks every trade here, and the CRM for saas software in India sits nearest to this one.
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Day to day this edition works as a CRM with lead enquiry management first, with a CRM with follow up reminders right beside it.
Features this team uses most: lead enquiry management software · follow up reminders software · invoice billing software · estimates quotations software · payment collection software