A project enquiry lands
A project enquiry lands and the scope and estimate take days, so a faster firm wins it.
Software Development House CRM
A CRM for IT Software Development Agencies Across India
From demo to renewal, one pipeline.
An enquiry for a custom app comes in on the website, and nobody replies for two days. A prospect wants a scope and estimate, and the estimate sits with the one tech lead who is busy. A delivered project could turn into a support retainer, and no one asks for it. Right now that runs across email, WhatsApp and a pipeline sheet in Excel, and which lead is waiting on a quote is a guess. CIPHER CRM puts every enquiry, estimate, project and retainer on one screen, made for how an Indian software company actually runs.
- 4.8/5
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192+ Indian businesses -
Trusted since 2018 -
India-first -
Works offline
CIPHER CRM is a purpose-built CRM for IT services and software development companies, part of its Technology edition from 🏢 CIPHER Craft Pvt. Ltd. (est. 2018).
📩 It captures project enquiries, ✅ tracks the scoping-to-close pipeline, sends proposals and estimates, follows up on long cycles and renews retainers, on one screen 🖥️.
Used by 192+ businesses across India, ⭐ rated 4.8/5, with every feature and unlimited staff in every plan, and ⚡ live in 1-3 days.
Success stories What Technology teams say about CIPHER CRM
We open a CIPHER CRM project for each paid POC, and the model results go into its Documents tab. One switch shares a report to the client's portal. Our working notes on their data stay private.
Gauri Sathe Co-founder & CTO, ManagementThane
Sound familiar?
Running your business on spreadsheets and WhatsApp?
See how CIPHER CRM solves this
Proposals
Proposals and past estimates are scattered across email and drives at quoting time.
A delivered project ends
A delivered project ends and the client is never followed up for a support retainer.
Follow-ups on long
Follow-ups on long, multi-touch enquiries stall while the team is heads-down on delivery.
When a BD person leaves
When a BD person leaves, the client relationships and enquiry history walk out with them.
The difference From the old way to the CIPHER way
Make the switch - Book a Free Demo 
IT Services & Software Development enquiries scattered across notebooks, calls and WhatsApp
Every it services & software development enquiry captured in one list with a named owner
Nobody is sure who was meant to manage leads and product demos
A named owner and a due date on every it services & software development follow-up
Quotes rebuilt by hand and sent hours late
Branded quotes from saved item rates in minutes
No single view of how you track proposals and follow-ups
A progress board with deal values, and a live overdue flag on unpaid bills
IT Services & Software Development history walks out of the door when staff leave
Every deal, quote and note kept on the customer record
Definition
What is an IT Services & Software Development CRM?
An IT services CRM is one place to win project work: it captures enquiries from the website, referrals and calls, moves each through scoping, proposal and negotiation, tracks retainer and support renewals, and keeps every conversation on record, instead of losing deals in email threads.
Product preview
Who it's for
IT services and software development companies across India building custom software for clients, from a small dev shop to a mid-sized firm with a business development team.
Core capabilities
- Lead capture from online enquiry forms, calls and walk-ins
- A sales pipeline that fits how you work
- Logged follow-ups and reminders for your team
- Estimates and invoices with GST and other taxes on each line
- Payment tracking with receipts
- A branded customer portal
- It keeps working offline on a weak signal.
CIPHER CRM has a purpose-built CRM for IT Services & Software Development (part of its Technology edition); trusted by 192+ Indian businesses, rated 4.8/5, with lead management, quotations, invoicing and reminders included in every plan.
Why a CRM
Why teams like yours need a CRM
See how CIPHER CRM solves this
Never lose a it services & software development enquiry
Every enquiry from calls, online enquiry forms and walk-ins lands in one list, gets an owner, and gets followed up.
Follow up on time, every time
A reminder on each it services & software development lead keeps it warm until they decide.
Quote and collect faster
Send branded quotes in minutes, turn a yes into an invoice, and see every overdue balance at a glance.
Finally track proposals and follow-ups
One progress board shows exactly where every deal stands, with the value sitting in each stage.
Keep it services & software development customers for life
The full customer history stays with the business, not with whoever leaves.
Features
Everything your team needs
Twelve things that cover it services & software development work from the first enquiry to the collected payment.
IT Services & Software Development CRM features and capabilities
Lead capture
Website forms drop enquiries straight in; calls and walk-ins take seconds to add.
Sales pipeline
Move every deal through clear, visible stages.
Follow-up reminders
Never miss a follow-up, renewal, or callback.
Quotations
Build branded quotes from saved item rates and share a link to accept online.
Team chat per customer
Every lead, customer, project and bill gets its own team chat.
Payment tracking
Record full or partial payments, with a PDF receipt for each one.
Works offline
Keeps working on a weak signal and syncs the moment you are back online.
Customer portal
Customers sign in to see their quotes, invoices, balances and projects.
Customer database
Keep every customer and contact in one searchable place.
Checklists
Tick off each step on the record and see progress without opening it.
Roles and access
Control what each person can view, create, edit and delete.
Calendar
Every due date, reminder and document date on one month or week view.
192+ Businesses in 31 industries
4.8/5 Average rating
92 Tools included
1-3 Days to go live
In practice
A day in your business with CIPHER CRM
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Product preview
A website enquiry
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Trigger: A company asks for a quote to build a custom internal tool.
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CIPHER CRM: It is captured with the requirement and stage, and a scoped proposal is prepared and sent.
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Outcome: You respond with an estimate before a competing firm finishes its call.
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Product preview
A retainer opportunity
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Trigger: A project you delivered is nearing handover.
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CIPHER CRM: A reminder on the project prompts a follow-up to pitch an ongoing support retainer, with the project on record.
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Outcome: The client signs a retainer instead of the relationship going quiet after delivery.
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Product preview
A cooling enquiry
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Trigger: A promising enquiry goes silent after the scoping call.
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CIPHER CRM: A follow-up reminder nudges the BD executive to check in.
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Outcome: The deal is chased and won rather than forgotten.
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Questions, answered
Common questions
Question: 1
How does a CRM help IT Services & Software Development teams manage leads?
A CRM puts every it services & software development enquiry from calls, online enquiry forms and walk-ins in one list, gives it a named owner, and reminds them to follow up, so nothing is missed and owners can track proposals and follow-ups as it happens.
Every it services & software development lead is tagged by source, so you know which channels actually bring you business.
Question: 2
Which CRM is best for IT Services & Software Development in India?
For most IT Services & Software Development businesses in India, CIPHER CRM is a strong fit. It is India-first, works in the browser on any phone or laptop, is flat-priced with no per-user fees, and goes live in 1-3 days. Compare options against your own workflow before deciding.
CIPHER CRM: India-first, works on any device, flat pricing, live in 1-3 days.
Question: 3
Does a CRM help IT Services & Software Development teams follow up faster?
Yes. A reminder on every it services & software development enquiry means it is followed up on time, not when someone remembers. Each call is logged on the lead with its outcome, so the whole team can see who was contacted last and when.
Pick a lead source once and its starter checklist is added to every new it services & software development enquiry from that source.
Question: 4
How do IT Services & Software Development teams track quotations and payments?
Your team builds branded quotations from saved it services & software development item rates, shares each one as a link the customer can accept or decline online, turns a yes into an invoice, and records full or partial payments as they come in.
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Quote in minutes, not hours -
See which it services & software development quotes were accepted or declined -
Record payments against each invoice -
A live overdue flag on anything unpaid past its due date
Question: 5
Can IT Services & Software Development teams message customers from the CRM?
Yes, in a few ways. One click on a lead or contact opens a call, an email or a WhatsApp chat. Customers on your portal get their own support thread with your team. And every it services & software development follow-up is logged on the record with an owner and a date for the next one.
Nothing about a it services & software development customer lives in a personal phone; the whole story sits on their record, where the next person can pick it up.
Question: 6
How much does an IT Services & Software Development CRM cost in India?
CIPHER CRM uses flat pricing with no per-user fees, so a it services & software development team can add every user for one predictable cost. What you pay depends on your team size and whether you pay quarterly or yearly, so call +91 97122 00017 for a quote and a free demo.
Two plans, Flexi and Growth. Both include unlimited staff and unlimited clients.
4.8 What Technology teams say about CIPHER CRM
Broadband requests come by phone, WhatsApp and our site's form, and a few always got lost between the counter and the linemen. Form enquiries reach CIPHER with a name against them, and the counter adds the rest.
Yogesh Nautiyal Franchise Owner, ManagementDehradun
Too many free trials ran out before anyone called the user. We put a dated reminder on each signup in CIPHER CRM for the rep who owns it.
Tejaswini Gowda Team Lead, Inside SalesMysuru
Clients would agree to a website quote on a phone call, then remember the scope differently once the pages were half built. We share every proposal as a link now. The client clicks Accept, and that is the version we build.
Aditi Khare Founder & CEO, ManagementIndore
Our tea estate clients have their IT person at the head office in Kolkata, far from the garden where we set up the network rack. We send him the link to that job's task. It opens without a login and shows which checklist items our engineers have ticked.
Manash Bora Field In-charge, ServiceDibrugarh
Some months we miss an SLA and the penalty comes off our bill. Our accounts team issues a credit note and applies it to that month's open invoice.
Nilima Ekka Centre Head, OperationsRanchi
We bill each app by milestone, so some client is nearly always sitting on a part-paid invoice. I enter whatever amount came in, the balance and status adjust without me touching them, and a late milestone bill gets flagged Overdue, so I know who to chase.
Krupa Vyas Accounts Head, FinanceAhmedabad
The numbers Where we stand today
92
Tools included
465
Sub-industries
99.9%
Uptime
1-3
Days to go live
Compare CIPHER CRM vs spreadsheets vs a generic CRM
| Criteria | CIPHER CRM | Spreadsheet | Generic CRM |
|---|---|---|---|
 Built for IT Services & Software Development | Pipeline stages, fields and item rates set up for it services & software development | Whatever the last person set up | Generic sales pipeline you configure yourself |
 Helps you handle enquiries and onboarding | Pipeline & reminders set up for it | Manual, easy to forget | Custom build or add-on |
 Lead capture | Straight in from your online enquiry forms | Copy-pasted by hand | Manual or paid add-on |
 Follow-ups | Reminders and logged follow-ups | Memory & sticky notes | Limited / extra cost |
 Conversation history | On the customer record | Personal phones | Varies |
 Quotations & invoicing | Built in, with GST and other taxes per line | Word / Excel templates | Add-on or none |
 Pricing model | Flat, unlimited users | Free but manual | Per-user fees |
 Weak signal | Works offline, syncs when back | Paper only | Varies |
 Onboarding speed | Live in 1-3 days | Immediate but chaotic | Weeks to months |
 India-based support | Hindi & English, included | None | Overseas / email only |
Decision
Best CRM for IT Services & Software Development businesses in India
For most IT Services & Software Development businesses in India, CIPHER CRM is a strong fit. It is India-first, works on any device, is flat-priced, and goes live in 1-3 days. Evaluate options against your own workflow before deciding.
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Product preview
CIPHER CRM
India-first, flat-priced, works on any device, and built for how Indian teams actually work, the best fit for most.
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Product preview
Generic global CRM
Powerful, but built for overseas sales; rupee billing with GST is often an add-on and per-user pricing adds up.
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Product preview
Spreadsheets & WhatsApp
Free and familiar, but leads slip, follow-ups are missed, and there is no single view of your pipeline or payments.
By the numbers
By the numbers
92
features included in every plan
ciphercrm.co
1-3 days
to go live with free migration
CIPHER onboarding
Methodology directional figures based on aggregated CIPHER CRM usage; actual results vary by team and workflow.
Connected
Works anywhere
On any phone
CIPHER CRM runs in the browser, so your it services & software development team can add enquiries, update deals and raise quotes from a phone on site or on the road. It keeps working on a weak signal and syncs the moment the connection is back. Everything lands in the same pipeline the office sees, and your customers get a branded portal of their own.
Built in
- Online enquiry forms
- Customer portal
- Share links for quotes and bills
- Offline mode
- Your own web address
Product preview
Ready when you are
See CIPHER CRM in your workflow
Book a 20-minute demo, see it live, decide after.
No lock-in contract and no card needed - and 192+ Indian businesses already run on CIPHER CRM.
Switching
Moving your IT Services & Software Development data across
Switching is handled for you with free data migration - no spreadsheets to rebuild, no data left behind.
Product preview
What we migrate
- Contacts
- Quotes
- Enquiries
- Payment history
How long it takes
Most teams are live in 1-3 days without rebuilding a single spreadsheet. Your data stays encrypted, and you choose who sees what.
Success story
How a business like yours grew with CIPHER CRM
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The client
An IT services firm building custom software for clients, tracking enquiries in email and a shared sheet.
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The challenge
Scoping was slow, proposals were scattered, and delivered clients were rarely converted to retainers.
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The result
Faster estimates, cleaner proposals, and more delivered projects turned into ongoing retainers.
Get started
How to set up CIPHER CRM in 4 steps
- Step: 1
Import your it services & software development contacts & enquiries
We migrate your existing it services & software development contacts, customers and open deals for free, so you rebuild nothing.
- Step: 2
Set up your pipeline & item rates
Your stages, fields and pricing are configured around how it services & software development teams track proposals and follow-ups.
- Step: 3
Invite your team
Add your whole team with no per-user fees, and set who sees what by job role.
- Step: 4
Go live and start selling
Most it services & software development teams are live within 1-3 days, with hands-on onboarding from our India-based team.
Success stories Loved by Technology businesses across India
We open a CIPHER CRM project for each paid POC, and the model results go into its Documents tab. One switch shares a report to the client's portal. Our working notes on their data stay private.
Gauri Sathe Co-founder & CTO, ManagementThane
When a client sends a change request, my developers argue over the timeline in the project's internal chat. The client's thread shows only the answer we agree on.
Jaskaran Gill Project Lead, DevelopmentMohali
An ERP go-live is made of small jobs like master data upload and user training, and one missed item holds up everything. Each implementation is a project linked to the client, my consultants get tasks with checklists, and every task's row shows how much of its checklist is done.
Mandar Gawande Practice Head, ProjectsNagpur
One managed cloud contract ran out while our engineers were still looking after the client's servers, and nobody had caught the date. Every contract now sits in the client's Documents tab with its end date, and I put a reminder a few weeks ahead to start the renewal talk.
Sahithi Chilukuri Key Account Manager, SalesHyderabad
VAPT reports and network diagrams from client sites are sensitive, and I don't want every person in the firm opening every account. Each auditor sees only their own clients. I set that once, on their role.
Zeeshan Rizvi Head of Audits, OperationsNoida
Every Friday a client's IT head mailed me asking where the rollout stood. Now he opens the client portal under our firm's name and checks the project himself.
Sohini Mitra Engagement Manager, DeliveryKolkata
For a factory enquiry I need to know which PLC they run and whether the shop floor even has Wi-Fi. Those are custom fields on the lead now, so the first site visit is not spent asking basic questions.
Senthil Murugesan Application Engineer, SalesCoimbatore
Our smart contract clients in Dubai pay in dollars, and the Indian ones need a GST invoice in rupees. Each client in CIPHER CRM has its own currency.
Merin Joseph Finance Manager, AccountsKochi
Every startup that had ever applied to us, and every mentor we know, was spread over a pile of Excel sheets. We handed the files to the CIPHER team, who moved it all in at no charge, and by the third day our new cohort's intake was running there.
Devansh Kothari Programme Head, IncubationJaipur
IT Services & Software Development CRM frequently asked questions
Still thinking it over? IT Services & Software Development CRM - frequently asked questions
The things Indian business owners ask us most, answered straight.
What is the best CRM for IT Services & Software Development in India?
CIPHER CRM is a strong choice for IT Services & Software Development in India. It is India-first, with lead capture, a sales pipeline, follow-up reminders, quotations, invoicing and a customer portal in one place, flat-priced and live in 1-3 days. Compare it against your own workflow before you decide.
Which CRM works for IT Services & Software Development businesses?
A CRM that fits how IT Services & Software Development teams actually work, capturing enquiries from calls, online enquiry forms and walk-ins, reminding the team to follow up, and tracking quotes and payments in one place. CIPHER CRM is built this way for Indian businesses, with flat pricing and no per-user fees.
Does IT Services & Software Development CRM handle GST on invoices?
Yes. Every estimate and invoice can carry GST and any other tax on each line, with the customer's tax number printed on the document. Your team raises the bill, shares it as a link or PDF, and records payments against it without leaving the CRM.
How do IT Services & Software Development manage leads and follow-ups?
Every enquiry from calls, online enquiry forms and walk-ins lands in one list, gets assigned to a person, and carries a reminder for the next follow-up so nothing goes cold. Owners see each lead's stage on the progress board as it changes.
Is CIPHER CRM good for IT Services & Software Development businesses in India?
Yes. CIPHER CRM is used by 192+ businesses across India and suits teams like yours. It brings leads, follow-ups, quotations and payments into one India-first system, with flat pricing and go-live in 1-3 days. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
How much does an IT Services & Software Development CRM cost in India?
CIPHER CRM uses flat pricing with no per-user fees, so a it services & software development team can add every user for one predictable cost. What you pay depends on your team size and whether you pay quarterly or yearly. Call +91 97122 00017 for a quote and a free demo.
Can a IT Services & Software Development team WhatsApp a customer from CIPHER CRM?
Yes. One click on a lead or contact opens a WhatsApp chat, a call or an email. The it services & software development team logs each follow-up on the record and gets reminded before the next one, so no reply is lost in a personal phone.
Can a IT Services & Software Development team use CIPHER CRM on a phone?
Yes. CIPHER CRM runs in the browser on any phone, tablet or laptop, so your it services & software development team can add enquiries, update deals and raise quotes on site or on the road. It keeps working on a weak signal and syncs when the connection is back, and your customers get a branded portal of their own.
How long does CIPHER CRM take to set up for IT Services & Software Development?
Most it services & software development teams go live within 1-3 days. Setup includes free migration of your existing records, a pipeline configured around how you track proposals and follow-ups, and hands-on onboarding from our India-based team in Hindi and English.
Can I migrate my IT Services & Software Development data to CIPHER CRM?
Yes. Your existing it services & software development contacts, customer history, past quotations and open deals are migrated for you at no extra cost, so nothing is rebuilt by hand and no enquiry is lost in the switch. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Is my IT Services & Software Development customer data secure?
Yes. Your it services & software development records travel encrypted over HTTPS, sit behind access set by job role, with protection against password guessing, and are protected by regular backups on a platform built for 99.9% uptime. 192+ businesses across India run CIPHER CRM across 31 industries, with a 4.8/5 average rating.
Which CRM is best for a small IT Services & Software Development business?
For most small it services & software development businesses in India, CIPHER CRM is a strong fit: flat-priced, works on any device, and live in 1-3 days with free setup. It is built to help you manage leads and product demos without adding admin work.
Quick assessment
How CRM-ready is your business?
Questions: 1/3
How do you track enquiries today?
Questions: 2/3
How often do follow-ups slip through?
Questions: 3/3
How big is your team?
You'd see fast value from a CRM built for how you work.
Most teams like yours go live in 1-3 days.
See your solution
Before you decide
Choosing a CRM for IT Services & Software Development
The right CRM for IT Services & Software Development is the one that matches how your team already sells - how enquiries arrive, who owns the follow-up, and how quotes turn into payments. Everything below is covered in depth on our guides.
Free resources
Free tools for IT Services & Software Development teams
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CRM ROI Calculator
See how many hours your team could save each week.
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Calculate time & cost savings - See your potential ROI
- Instant results
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CRM Readiness Quiz
Five quick questions to see if you're ready for a CRM.
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5 quick questions - Find gaps & opportunities
- Personalized readiness score
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CRM Buyer's Checklist
The key questions to ask any CRM vendor before you buy.
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Vendor evaluation checklist - Compare with confidence
- Make the right choice
Request the checklist -
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Ready to grow your business?
Every day without a system is more leads lost. Book a free demo today. +91 97122 00017
Onboarding slots are limited each month, so book a demo this week to secure your setup.
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Day to day this edition works as a Lead management system first, with a Follow-up reminder software right beside it.
Also searched as: CRM for it software development, CRM for it software development in India, It software development CRM, CRM software for it software development in India, Best CRM for it software development in India, It software development CRM software, It software development lead management.
Sub-Industries
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SaaS & Software Product Companies
crm for saas software -
Web Design & Development Agencies
crm for web design and development agencies -
Mobile App Development Companies
crm for mobile app development companies -
ERP & CRM Implementation Partners
crm for erp crm -
Cloud & DevOps Service Providers
crm for cloud devops -
IT Hardware & Networking Companies
crm for it hardware networking -
AI / ML & Data Science Companies
crm for ai ml data science -
Cybersecurity Companies
crm for cybersecurity companies -
Digital Transformation Consultants
crm for digital transformation consultants -
BPO & IT-Enabled Services (ITES)
crm for bpo ites -
IoT & Embedded Systems Companies
crm for iot embedded systems -
Blockchain & Web3 Companies
crm for blockchain web3 -
Telecom & Connectivity Providers
crm for telecom connectivity -
Tech Startup & Incubator Platforms
crm for tech startup incubators
Features this team uses most: lead management software · crm reminders · invoicing software · estimate software · invoice payment tracking
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